They have a great selection, reasonable prices and knowledgeable staff! So rare to get all 3 these…read moredays. Megan the lead designer is fabulous. She's helped me with 2 projects recently. She is kind and patient and really knows her stuff. Especially impressive for someone so young.

They don't stand behind their product. And they are dishonest. I bought 2000sf of waterproof…read moreflooring, installed 75% of it and noticed water damage in 3 separate areas. I immediately stopped the install and contacted them. They wanted me to wait 3 weeks before they would send someone out to inspect it. I decided to not wait because I didn't want a floor that was not waterproof. I took pictures of everything and save all the damaged pieces. After submitting my warranty claim, they never sent anyone out, and denied me based on the pictures I submitted. They made up a story about how I must have a water leak under my floor. The manager "Jared" promised me that he would give me free transition strip for my new floor that I bought. Then a week later he said that he never said that. I will never shop here again, and I tell all my customers about my experience and tell them not to shop here either. Typical corporate America not caring about you. Don't shop here, you've been warned.

even mini home reno projects like changing up bathroom tile can quickly become intimidating with…read moreall the little details you don't realize lie beneath the surface for your consideration. that's exactly when a little help is much appreciated. a huge thank you to Jamie and rich here! rich jumped right in and helped us through everything we'd need for our tile project, chiming in with expertise along the way. Jamie helped us check out and she was super friendly. floor and decor has an immense selection of tiles and fixtures, and it's super helpful that they're set in place (along with a number of mini showrooms) that help you get a taste for what tile and fixtures to go for. definitely recommend. appreciate you both, Jamie and rich!

This store is huge. They have tile, wood, laminate, and vinyl, as well as all of the accessories…read moreand tools that you need. It's a great place to visit to get inspiration for your design project. It's also helpful that their website is up-to-date so you can see what is in stock at any given location. Customer service was good, with staff answering the questions that I had. I will be using Floor & Decor as a Home Depot alternative in the future.

This company in the last few months has installed new kitchen countertops, new bathroom floors, and…read morenew carpet thru most my house. We are extremely happy with all of it. Our sales rep. Rick was on top of his game at all times. Always answered the phone or was sure to call back within couple minutes. Office ladies, and scheduler's were awesome. I really was happy with the installation and especially the installation crews. Great group of guys. Showed up 15 minutes early everyday with a smile, and ready to go to work. I strongly recommend this company for your remodeling projects, or new builds. Great company.

I'll keep this as brief as possible and stick to the facts. Macadam installed new carpet for us. It…read morewasn't a small job: we paid around $13k for it. We worked with Angel in the office, Sean in the field, and Jessica ran the carpet crew that performed the install. The morning of the install, Sean informed us they couldn't find the carpet. They lost the carpet! We had the house all boxed up, our dog and kids were away for the day, and we even had professional movers over to help disassemble and move a large entertainment center. Macadam eventually found our carpet, but two weeks had passed by the time it was able to get installed. This was not the only issue we had with Macadam. First, the crew took pictures of themselves pretending to play my son's guitar (and other similar pictures with our things). Jessica said they take pictures like that sometimes for their professional social media accounts. It made me very uncomfortable. Second, they damaged and repaired our bedroom door and never told us. The repair work is highly visible (at least it's low on the door). Third, there are visible seams in the carpet. Fourth, when they attempted to repair the seams, they asked if they could cut carpet from another part of the house to use in the repair. We said no. They ignored our wishes and cut carpet from several rooms when we weren't around. We know this because (a) they left carpet scraps from the cutting and (b) the area where the carpet meets the wall looks worse than before. Fifth, the carpet they cut from was in rooms with closed doors, including a bedroom and walk-in closet with laundry and pets. They entered closed off rooms without asking and performed work we said not to do. Sixth, even after the repair, there are still visible seams in the carpet. Seventh, we let Angel know about all these issues and Macadam offered what we consider to be an inappropriately small reduction to our bill (including a small cash discount and not charging us for moving furniture). FWIW, our interior designer, who has a lot of experience working on projects like this, thought a 50% reduction in the total bill was appropriate just based on the hassle caused by the lost carpet (ripple effect with other projects we had going on). She didn't know about any of the other issues when she made that statement. Given that the quality of the work was far below our expectations, the incompetence around losing the carpet, directly ignoring our wishes w/r/t cutting the carpet, and the invasion of privacy from entering closed rooms and taking pictures with our belongings, we will not use Macadam for a carpet project again. Moreover, I wouldn't let anyone from that crew back in my house for any reason. Two stars because even though this project fell far below our expectations, it's still nice carpet.

We have worked with Chris Loar at Advanced Alterations & Installation for many years and have…read moreconsistently been impressed by their exceptional remodeling services in Portland, OR. If you're looking for a reliable team, don't hesitate to contact Advanced Alterations & Installations LLC for all your remodeling needs.

I have used AAI remodeling for many projects in our home…read more Both of our bathrooms,kitchen,hardwood floors and windows, He was always prompt and courteous and the dog loves him. When he left the place was spotless and the price was the same as what he projected it to be. We found his estimates to be affordable and fair. Maureen and Darrell Pedersen

I rarely give such poor reviews, this experience was truly deserving of a 1/5. In short, this tile…read morecompany will lowball you to get the bid signed, only to nickel and dime you for what they deem as "changes" right in the middle of your installation. To give context, I agree that asking for something net new should be paid for. We changed our hearth cutout size by a few inches the week of, called their team and signed an understandable change order. The project started off well, we had a home visit to spec out all our requirements. We even had a CAD drawing of how we wanted the tile cut and installed. We got a bid, slightly lower than others, so we went with them. A few weeks later, the installation team arrived and began work. That was a little challenging because they didn't speak English. When we asked their support person about this later on, they made it seem like it was on purpose, to prevent us from making "changes." When in reality we were not asking for changes, we were trying to answer their questions about how the tile would be laid out or look. This company is obsessed with any opportunity to charge you extra, disregarding a smooth experience. The CAD drawing we provided them, and requirement we gave them at the start, instructed a specific 45° cut of the tile. Their work order had no note of what kind of cut they would use, one way or another, so we didn't think anything of it. Instead, WO only cited the square feet of tile to be installed. Right in the middle of the installation, we ran into a total of 4 issues that needed to be solved. All should have been planned for given our CAD drawings and their measurements/expertise. Clearly they are not good at the details, whether on purpose to get you to pay more along the way, or by accident. Neither are good reasons. We found ourselves stressfully trying to communicate to installers using Google translate, or intermittently getting calls from the office to straighten things out. The worst part is that they had to stop early on day 1 because a measurement for Schluter was wrong (something they should have noticed in their measurements). This seemed more like a leverage strategy, to stop work and get us to sign another change order to cut our tile the way we wanted from the very beginning. We pushed back on this second change order, citing that it was discussed at the beginning and not noted as an extra cost. The customer service was abysmal, disrespectful, and they told me that they wouldn't put the customer experience and relationship over their own mistake of missing a detail. You will always be the one at fault, they will always be right, and you will pay for it. Go elsewhere for your business.

This review reflects my personal experience with Modern Flooring in Portland. We had our floors…read moreinstalled about a year ago, and almost immediately we started having problems. Within the first week, the flooring began buckling. When the project manager came to look at it, he told us the issue was caused by not leaving enough of a gap for the floor to expand. Despite this, the company refused to take responsibility for the installation. Instead, they blamed the flooring itself, saying there was too much moisture. What made this situation more frustrating is that only one installer was sent to do the entire project, and he finished our whole house in just a day and a half. From the looks of it, it felt rushed and not done with proper care. We had purchased the flooring from Lumber Liquidators. Shortly after, the company went bankrupt, leaving us with no way to address the issue with them. Because of this, it felt like the installer placed all the blame on the product rather than acknowledging the possibility of installation mistakes. It also seemed like they were rushing to finish so they could get paid quickly. Now, only a year later, we're stuck needing new floors. Based on my personal experience, I would not recommend using this company. Jeff and Kimberly

I enjoyed working with Becca in the sales department. She was knowledgable about the products and…read morepatient as we worked through the selection process. When the manufacturer inadvertently sent the wrong product, I alerted the team and they were responsive and professional. I very much appreciated the owner personally communicating with me to help work through the issues. Once the installation began, the process went fairly smoothly end result looks very nice.

Worked with Kevin in sales, Ben and Zach in production, and David in install. I enjoyed working…read morewith all of them. They were all very professional, communicative, and helpful. I had new floors installed throughout my house. Through no fault of theirs, it was not a smooth project because they uncovered some pre-existing issues as they removed the old floor. But they worked with me and were very flexible in accommodating my schedule so I could get the other issues resolved. I am very happy with how everything turned out! Thanks to the entire team!

Highly Recommend! They installed rolled vinyl flooring in a great room 30x 30 with spiral stair to…read morefit around. Very professional on all points. Friendly. Conscientious and excellent quality work. So glad I found them as couldn't even get any other contractors out for an estimate.

From the owner: Customer Satisfaction & Quality is our Moto!…read more No job is too small or too big! You name it! We do it!Please call us and get special pricing from this ad!

They did a great job in our basement room. Easy to work with and appreciated the non salesman-like…read moreattitude. Helpful in choosing the best carpet for the room that needed it while staying in budget. Would definitely use again if/when we replace the remaining carpet in the house.

In the fall of 2025 I received a quote from them regarding new hard flooring and removal of my…read morecarpet. The consultant was free, efficient and thorough. Received the estimate a day or two later and it was reasonable. Fast forward to March 2026. I reached out to them because I was ready for them to work the project. The estimate stayed the same as it was in fall of last year and I scheduled the new flooring. They came right on time they were efficient kind and communicative. They finished within two business days and my floor looks fantastic. I highly recommend this company for anybody's flooring needs. 10 out of 10 highly recommend.