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    Medusa Construction

    5.0 (1 review)
    Closed • 8:00 am - 4:00 pm

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    4 years ago

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    Floor and Decor - LVP

    Floor and Decor

    (7 reviews)

    Southwest Portland

    even mini home reno projects like changing up bathroom tile can quickly become intimidating with…read moreall the little details you don't realize lie beneath the surface for your consideration. that's exactly when a little help is much appreciated. a huge thank you to Jamie and rich here! rich jumped right in and helped us through everything we'd need for our tile project, chiming in with expertise along the way. Jamie helped us check out and she was super friendly. floor and decor has an immense selection of tiles and fixtures, and it's super helpful that they're set in place (along with a number of mini showrooms) that help you get a taste for what tile and fixtures to go for. definitely recommend. appreciate you both, Jamie and rich!

    Working over three sessions with their designers has been so beneficial in narrowing down what we…read morereally wanted in our bathroom renovation. Lucy @ the Beaverton store was so proactive and supportive throughout our numerous changes. We may not have ever decided on our dream bathroom without her and the final price was better than we expected, especially after she found a great deal (in store clearance) on some porcelain tile that looked better than our first choice, which ended up being backordered/out of stock. We felt like we won the lottery with the much higher quality in the clearance tile that ended up costing us about a fourth of our original choice. She also searched for options to meet our color scheme and found a set that matched when we thought there wasn't an option that met the specific pieces we were looking for. Thank you Lucy for your dedication to putting it all together!

    Macadam Floor, Carpet And Design - Portland - Taking your home and bringing life and light to the design. Improved flooring can bring your home into a more modern and upli...

    Macadam Floor, Carpet And Design - Portland

    (388 reviews)

    South Portland, Southwest Portland

    The team at Macadam Floors are the real deal. Honest, hardworking and the customer's true ally. We…read morehad surprise water damage to our kitchen and needed to replace all the floors as a result. Project Manager Rick shepherded us through the whole process, patiently answering all our questions, helping us secure hard to find materials and overall going above and beyond. The installation team was also incredibly impressive. Ivan and his crew were not only fast, but also went above and beyond to make sure everything was done right. Customer service like this is hard to find. Look no further; this is the A-Team.

    I wanted to use a local business like Macadam rather than a big box to replace the carpet in our…read more220 sf bedroom plus 20 bound stair treads. The sales rep (who I won't name) helped us select carpet and scheduled measurement with one of their preferred installers, Carpet Workroom. So far so good. A few days later, I received the proposal and went into immediate sticker shock at the $6,785 price tag. $2,995 of which was for "fabrication and installation of the stair treads", plus another $1,250 for "time spent removing the old stair tread carpet pieces and preparing the substrate for the installation of the new carpet tread pieces". When I asked the sales rep for an explanation why these costs were so high, I received the following reply: "The amount of time it will take to prepare the stair treads by removing the adhesive that exists is costly...removal of the adhesives from the current installation can take a very long time to remove even with chemicals and scraping." Here's the crux of the matter: No adhesive was used on the stair treads or on any other part of the current installation. Only traditional carpet tack strips were used. The stair treads can easily be removed in a matter of minutes, and the carpet tack strips can be reused to install the new carpet. I pointed this to out to the sales rep with photos to prove it and indicated willingness to revisit the bid if he would provide a revised proposal with a reasonable price for fabricating and installing the stair treads. He did not reply. I subsequently went to another local company. Their bid? $2,800. Right about what I thought the job should and would cost. Caveat emptor.

    Modern Flooring Services - Dream Kitchen? We Can Make It Happen.

    Modern Flooring Services

    (14 reviews)

    Southwest Portland

    I rarely give such poor reviews, this experience was truly deserving of a 1/5. In short, this tile…read morecompany will lowball you to get the bid signed, only to nickel and dime you for what they deem as "changes" right in the middle of your installation. To give context, I agree that asking for something net new should be paid for. We changed our hearth cutout size by a few inches the week of, called their team and signed an understandable change order. The project started off well, we had a home visit to spec out all our requirements. We even had a CAD drawing of how we wanted the tile cut and installed. We got a bid, slightly lower than others, so we went with them. A few weeks later, the installation team arrived and began work. That was a little challenging because they didn't speak English. When we asked their support person about this later on, they made it seem like it was on purpose, to prevent us from making "changes." When in reality we were not asking for changes, we were trying to answer their questions about how the tile would be laid out or look. This company is obsessed with any opportunity to charge you extra, disregarding a smooth experience. The CAD drawing we provided them, and requirement we gave them at the start, instructed a specific 45° cut of the tile. Their work order had no note of what kind of cut they would use, one way or another, so we didn't think anything of it. Instead, WO only cited the square feet of tile to be installed. Right in the middle of the installation, we ran into a total of 4 issues that needed to be solved. All should have been planned for given our CAD drawings and their measurements/expertise. Clearly they are not good at the details, whether on purpose to get you to pay more along the way, or by accident. Neither are good reasons. We found ourselves stressfully trying to communicate to installers using Google translate, or intermittently getting calls from the office to straighten things out. The worst part is that they had to stop early on day 1 because a measurement for Schluter was wrong (something they should have noticed in their measurements). This seemed more like a leverage strategy, to stop work and get us to sign another change order to cut our tile the way we wanted from the very beginning. We pushed back on this second change order, citing that it was discussed at the beginning and not noted as an extra cost. The customer service was abysmal, disrespectful, and they told me that they wouldn't put the customer experience and relationship over their own mistake of missing a detail. You will always be the one at fault, they will always be right, and you will pay for it. Go elsewhere for your business.

    This review reflects my personal experience with Modern Flooring in Portland. We had our floors…read moreinstalled about a year ago, and almost immediately we started having problems. Within the first week, the flooring began buckling. When the project manager came to look at it, he told us the issue was caused by not leaving enough of a gap for the floor to expand. Despite this, the company refused to take responsibility for the installation. Instead, they blamed the flooring itself, saying there was too much moisture. What made this situation more frustrating is that only one installer was sent to do the entire project, and he finished our whole house in just a day and a half. From the looks of it, it felt rushed and not done with proper care. We had purchased the flooring from Lumber Liquidators. Shortly after, the company went bankrupt, leaving us with no way to address the issue with them. Because of this, it felt like the installer placed all the blame on the product rather than acknowledging the possibility of installation mistakes. It also seemed like they were rushing to finish so they could get paid quickly. Now, only a year later, we're stuck needing new floors. Based on my personal experience, I would not recommend using this company. Jeff and Kimberly

    Medusa Construction - contractors - Updated October 2026

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