Wow! First review and they've told me they've been there over two years.
(red flag maybe? )
So I responded to one of their turkey neck rescue ads on Facebook. I was very curious about the procedure, which is non-invasive, and wanted to learn more about it.
When I called the number after doing my due diligence to find out where the spa was located, I called.
I talked to somebody who clearly sounded like they must be in a call center.
Very nice very much a yes person but did answer the questions I had and I booked an appointment for a weekend appointment.
Between the time I booked the appointment, which by the way has a $30 hold charge that you get back and put towards the service I got a confirmation email.
I also got three more confirmation texts at various times before my appointment. One week out a few days out and even two hours out confirming that I still wanted to go through with it.
I tried to call the location at one point to see if they had an earlier appointment in the day. The first time I called, nobody answered the phone. All day. And it wasn't when they were closed because it was the middle of the week.
I finally texted back the phone number that had sent me the confirmation. She calls me. She says her name is Belle but again, sounds like a person that either is in sales or a call center when she talks to me. Ask me what I'm looking to do and I explained that I haven't been able to get through to the phone number. Which, is listed everywhere on all of their public information.
She tells me that is the telephone number for the specialist in the spa and not really to talk to somebody on the phone.
(to me this seems like a flag, but I let it go)
She tells me there's no way I can change my appointment to an earlier time that day because they are fully booked. OK...
Cut to the day of my visit.
I walk into the office and it is completely silent. Two people upfront at the desk. What looks to be like a receptionist/office manager and maybe an aesthetician or nurse.
Both of them super nice both of them super helpful. I was asked to fill out a bunch of forms which I did.
They had me fill them out on an iPad because using a phone like I do was really hard to be able to fill out the form properly.
I was then asked to wait in about 10 minutes later I was brought down to the treatment room with the woman who is the nurse.
The nurse was incredibly nice and very knowledgeable.
The space is very clean, not sterile, but warm and comforting feeling.
However, I will say this, there was not one other person in the facility. On a Saturday. The busiest day of the week for someplace like an aesthetician or medical spa.
There are no other treatment associates, and no clients. The entire time I was there until I was getting ready to leave. When there was one other woman who came in.
(another red flag in my mind)
I even asked my nurse as she was doing my treatment why it was so empty and she definitely brushed it off like it was no big deal, but I feel like maybe she was having the same concerns.
I know they have a location in Sudbury as well. Their website shows six people on their photos as aestheticians or treatment associates. Yet, None of them were there.
My treatment went fine, I'm not going to move forward with the package that they offer just is not for me. But it did go fine and I have minimal issues with it.
I'm just really concerned that it looked like the place was closing.
I even asked the front desk associate why there was one of those keyholders out front of the door (you know, one of those things that a real estate agent would put the key in so somebody showing the property could access the indoor space)
And she told me it was always there. So, do they not give their key hold as actual keys and they just give them the code to do that? That as well was a little weird to me.
It just totally felt like they were shutting down. I hope not though.
Services were fine. The nurse was really nice, even the front desk associate was really nice, but I just didn't feel comfortable about the fact nobody else was having service is done. At all.
To me, that's a little concerning. So I'll just move on. read more