After a fall from my hoyer lift, I reached out to Lift and Transfer to schedule an inspection for…read moreApril of 2025. The owner of the company, Craig Coogan, came to my apartment late and smelled strongly of alcohol. He was visibly under the influence. My caregiver was going to be off her shift, and I let him know. He aggressively insisted that she put me in the sling, because I weigh 130lbs and that should not have happened. I told him that my next caregiver was on her way to my apartment. He insisted that I should get in my hoyer lift again. While we were waiting for my next caregiver to arrive, he stated that he works with everyone in the Bay Area for Lift and Transfer and has been doing this for 28 years, and then said for 25 years a few minutes later. My next caregiver came in, and I was put in the hoyer lift and raised up as high as I could go. There was nothing underneath me, and my caregiver stated that she wanted me to be in my wheelchair while we discussed options. Craig declined, said I was safe, grabbed the sling, pulled it hard, and shook it back and forth. As a reminder, I had fallen out of the sling because one of the straps came off the hook. He then put his hand on my upper leg close to my vulva and my shoulder without asking for consent. He left it there for roughly 3 minutes. As a disabled woman who cannot physically defend herself, this caused alarm because there was no reason to touch me. Also, because he seemed drunk, I couldn't predict what he was going to do. He would ask my caregiver to adjust the sling and then proceed to do it himself in a rough manner without asking for my consent. He was aggressive when telling my caregiver she was doing it wrong when she stated that she did manual transfers. She stated that we preferred it that way with her, because she can pick me up. If he had come at his scheduled time, then my previous caregiver, who uses the hoyer lift would be able to show him how she uses it. He would not offer different solutions for how my caregiver could transfer me. It got to a point where they got into a verbal argument, and I had to raise my voice at him to tell him that he is not here to discuss this. I was then put back in my wheelchair. My caregiver stated she has another client with a different hoyer lift that might be a better solution. He kept pushing her to tell her who it was because he had been working with everyone for 25 years. She was hesitant to tell him because she did not want to violate client privacy, and then he stated again that he had been working in this company for 28 years. After that, he gave her his card so she could send him a picture of the hoyer lift. Afterwards, he was drawing a map of my room to demonstrate other options for hoyer lifts while my caregiver was doing work around my room. He would not move out of the way when she politely asked him to move multiple times to where she had to squeeze behind him and brush against his body. He would not acknowledge her. When he drew his map of my room, it did not make sense of what he wanted to do. He had this idea of putting the hoyer lift in the ceiling, which I stated I was not comfortable with. He gaslit me by telling me that it was fine and I had to tell him that my ceiling would not be able to hold a hoyer lift with the poorly designed ceiling in my apartment. He then continued by suggesting putting me in a hoyer lift that could put me further down in my bed. When I told him that I would not want that, he then suggested putting me in a hoyer lift where I could park my wheelchair in the hallway. This did not make sense because my staff would not be able to safely get me out of my chair or bypass my wheelchair to get me to the bathroom on my commode chair. His next suggestion was to park my wheelchair facing the wall. This would not make sense because my caregivers would not be able to put the straps from the sling on the hooks safely. I stated that it wouldn't feel safe doing it. He then suggested, again, placing the hoyer lift in the ceiling and parking my wheelchair in the hallway. It had become more obvious that he could not think logically due to being under the influence. Afterwards, I walked him out of my room, where my caregiver was cleaning dishes. He kept talking to her about how she should not be manually lifting me and mumbling that it wasn't safe for her back. He then tried to give her his card again. At this point, I understood that he would not leave without me forcing him to leave. I had to walk him out of my apartment building to make sure that he was out of the building. I did not feel safe until I knew he was out of the building. Not only was I concerned for my safety, but I am still concerned for the clients that he continues to work with.

Thank you to all of the staff at Lift and transfer specialist for your excellent installation and…read moreadjustment post installation. You really did a great job and I want to let other people know that.

David came out the same day I called. Who does that? I have…read morea stair lift I use every day. He had it fixed in 20 minutes. Thanks for the great service. If you need this type of work done, call this company.

Rollin fixed our elevator after their competitors had failed three times to repair. David and…read moreAlfredo are exceptional, considerate and a pleasure to have onsite. Thank you - feels like a miracle to have the elevator working again!

Do you guys know where this store moved to because I been needing scrubs this place was so amazing…read moreand the owner is very kind.

I was in need of a lot of medical supplies for my husband who was burned in a car fire. I wasn't…read morefinding what I needed at Walgreens/CVS stores. So I searched for my medical supply stores and here I found this little place! Had most of what we needed and if he didn't have it he ordered it for us. I am beyond grateful this store is here. Now I know where to shop local for scrubs as well when I start school when my kiddos are fully in school. Super helpful and nice and conveniently located next to a few of my favorite places!

You must ask for David!…read more I came in to drop off my broken electric scooter. I haven't turned it on for a year. When i tried to turn it on, it didn't work. David was the guy who helped me and did a diagnostic test with the battery. Gave me a reasonable price $60 to test, and inspect my scooter. He said everything is still good. But the battery is dead. David offered to get me a new battery off Amazon and didn't spike the price. Dude is pretty honest and helpful so thank you, David for helping me out.

Great service and fast! Absolutely affordable too! Great selection of parts and friendly staffread more

Three Dogs Medical provides top notch service. I had the pleasure of working with Matt. They…read moreprovided us with a hospital bed, assembled everything, stayed to do a full demo and answered all our questions. We also end up renting a wheelchair from him. From the initial contact to delivery, to his expertise, everything was seamless and exceeds our expectations. The value is great.

Matthew brought and set up a hospital bed for my husband. He works with his heart, his hands and…read morewonderful knowledge and pride about the medical equipment.

We had a great experience with Golden Home Access. They installed a ramp to make it easier for my…read moreparents to get in and out of their home, and the entire process was handled thoughtfully from start to finish. The salesperson really listened to what we needed and offered solutions that went beyond our expectations. They even left us with a 3D rendering and an outline of the ramp so we could visualize it and get comfortable with how it would look before moving forward. Installation timing and cost were clear and reasonable, which made planning much easier. The technician arrived on time, worked efficiently, and was genuinely pleasant to have around. The ramp looks great and, more importantly, has made a big difference in my parents' day-to-day ease and safety. I would absolutely recommend Golden Home Access to anyone who needs a ramp or other accessibility improvements around their home.

We highly recommend Golden Home Access. They installed 3 stairlifts for us in San Francisco, which…read morewill keep our family safe in our home. The owners Mihir & Kevin really care about helping people. They lead a team you can truly trust. Installation went without a glitch, the house was left clean and tidy. We evaluated multiple companies and are very glad we chose them. The BBD Flow X for the curved stairway was customized for our stairs, and a perfect fit. We're happy with the slim profile and the quiet, smooth operation

Nick Castro from Home safety services came out to our house, and did a fabulous job of inserting…read moresome safety grab bars in the bathrooms. I didn't realize how much of a problem it was getting to be for me....stepping in and out of a tub/shower that we have in the guest bathroom. I was amazed today when I took a shower there and the grab bars were in the perfect position to help me get in and get out without a worry of slipping. I even utilized the bar to stabilize myself while toweling off. They are very sturdy and he managed to get them well-anchored into studs. I recommend Nick highly, it was a very pleasant experience from the beginning until the end, and I wouldn't hesitate to call him in the future if I need more help with safety!

Our Handicare Chairlift wasn't working for a few months. The people at Home Safety Services were…read morevery responsive. They had our chairlift motor installed within a week. Thank you to David, Technicians Noe and Ray for their professionalism and giving freedom back to our elder.

Teo, My family and I will always be grateful to you. The…read morestairlift you installed has allowed our mom to continue to safely live at home. Your craftsmanship is exceptional, but just as important to us was your compassionate demeanor. During your initial visit you patiently explained in detail which stairlift would be best for our home. This stairlift was the most budget friendly and has worked perfectly. Thank you for explaining in detail on how to safely use the stairlift and providing a demonstration for my mom. You are both a true Professional and a Gentleman Joe G

Super trouble free . Straightforward estimate, showed up on time, and had it installed quickly,…read more it is working great.

Had a great experience with the technician who came out to fix our mobility chair. Arrived on…read moretime, promptly diagnosed the problem and was able to fix the issue while on site.

My experience with Complete Construction,its owner Mark Feinman and his associate Nassim Darrough…read morestarted extremely well, but then when a hospital white instead of a black set of stairlift rails for the 52 outdoor stairs from the sidewalk to my porch were delivered I thought it had taken a disastrous turn. But no, the problem was quickly and painlessly resolved, replacement black rails were installed, and since then service and maintenance from Complete Construction has been first class. I highly recommend Complete Construction, Mark Feinman and his associate Nassim Darrough, a superb team of experienced and trustworthy experts. Tom Clark, Piedmont, CA