Superb selection of all necessary home medical equipment...exceeded…read moreonly by the talented, caring staff of pro's. We'll be back and recommend Allstar to any and all who need and expect the best. Ron W Jan W Walnut Creek

I purchased a shiny, red Pride Sport portable scooter from Allstar Medical Supply. Max and Nicole…read more(Owners) were unmatched experts who helped me choose what was best for my unique needs at a competitive price. The scooter was "ready to roll" with my desired special accessories attached. It was such a pleasure to purchase from a local dealer who understands the products that they sell and goes the extra mile to earn business,

After a fall from my hoyer lift, I reached out to Lift and Transfer to schedule an inspection for…read moreApril of 2025. The owner of the company, Craig Coogan, came to my apartment late and smelled strongly of alcohol. He was visibly under the influence. My caregiver was going to be off her shift, and I let him know. He aggressively insisted that she put me in the sling, because I weigh 130lbs and that should not have happened. I told him that my next caregiver was on her way to my apartment. He insisted that I should get in my hoyer lift again. While we were waiting for my next caregiver to arrive, he stated that he works with everyone in the Bay Area for Lift and Transfer and has been doing this for 28 years, and then said for 25 years a few minutes later. My next caregiver came in, and I was put in the hoyer lift and raised up as high as I could go. There was nothing underneath me, and my caregiver stated that she wanted me to be in my wheelchair while we discussed options. Craig declined, said I was safe, grabbed the sling, pulled it hard, and shook it back and forth. As a reminder, I had fallen out of the sling because one of the straps came off the hook. He then put his hand on my upper leg close to my vulva and my shoulder without asking for consent. He left it there for roughly 3 minutes. As a disabled woman who cannot physically defend herself, this caused alarm because there was no reason to touch me. Also, because he seemed drunk, I couldn't predict what he was going to do. He would ask my caregiver to adjust the sling and then proceed to do it himself in a rough manner without asking for my consent. He was aggressive when telling my caregiver she was doing it wrong when she stated that she did manual transfers. She stated that we preferred it that way with her, because she can pick me up. If he had come at his scheduled time, then my previous caregiver, who uses the hoyer lift would be able to show him how she uses it. He would not offer different solutions for how my caregiver could transfer me. It got to a point where they got into a verbal argument, and I had to raise my voice at him to tell him that he is not here to discuss this. I was then put back in my wheelchair. My caregiver stated she has another client with a different hoyer lift that might be a better solution. He kept pushing her to tell her who it was because he had been working with everyone for 25 years. She was hesitant to tell him because she did not want to violate client privacy, and then he stated again that he had been working in this company for 28 years. After that, he gave her his card so she could send him a picture of the hoyer lift. Afterwards, he was drawing a map of my room to demonstrate other options for hoyer lifts while my caregiver was doing work around my room. He would not move out of the way when she politely asked him to move multiple times to where she had to squeeze behind him and brush against his body. He would not acknowledge her. When he drew his map of my room, it did not make sense of what he wanted to do. He had this idea of putting the hoyer lift in the ceiling, which I stated I was not comfortable with. He gaslit me by telling me that it was fine and I had to tell him that my ceiling would not be able to hold a hoyer lift with the poorly designed ceiling in my apartment. He then continued by suggesting putting me in a hoyer lift that could put me further down in my bed. When I told him that I would not want that, he then suggested putting me in a hoyer lift where I could park my wheelchair in the hallway. This did not make sense because my staff would not be able to safely get me out of my chair or bypass my wheelchair to get me to the bathroom on my commode chair. His next suggestion was to park my wheelchair facing the wall. This would not make sense because my caregivers would not be able to put the straps from the sling on the hooks safely. I stated that it wouldn't feel safe doing it. He then suggested, again, placing the hoyer lift in the ceiling and parking my wheelchair in the hallway. It had become more obvious that he could not think logically due to being under the influence. Afterwards, I walked him out of my room, where my caregiver was cleaning dishes. He kept talking to her about how she should not be manually lifting me and mumbling that it wasn't safe for her back. He then tried to give her his card again. At this point, I understood that he would not leave without me forcing him to leave. I had to walk him out of my apartment building to make sure that he was out of the building. I did not feel safe until I knew he was out of the building. Not only was I concerned for my safety, but I am still concerned for the clients that he continues to work with.

Thank you to all of the staff at Lift and transfer specialist for your excellent installation and…read moreadjustment post installation. You really did a great job and I want to let other people know that.

I've had an excellent experience with WeCare for abetterU. From the moment I placed my first order,…read moretheir team was responsive, knowledgeable, and truly cared about getting the right products for my needs. Shipping was quick and reliable, and everything arrived well-packaged and exactly as described. I also appreciate their customer service--they're friendly and willing to answer questions or offer guidance.

Great company. We had our doctor request a hospital bed rental. They were very conscientious about…read moreletting me know what was needed for insurance and calling me back to update me on the progress. Also, the delivery and setup was fast and efficient.

You must ask for David!…read more I came in to drop off my broken electric scooter. I haven't turned it on for a year. When i tried to turn it on, it didn't work. David was the guy who helped me and did a diagnostic test with the battery. Gave me a reasonable price $60 to test, and inspect my scooter. He said everything is still good. But the battery is dead. David offered to get me a new battery off Amazon and didn't spike the price. Dude is pretty honest and helpful so thank you, David for helping me out.

Great service and fast! Absolutely affordable too! Great selection of parts and friendly staffread more

I have received fantastic post sale service on my Braun wheelchair van. Their service people have…read moreyears of experience and they don't rest until that have it right. This is the kind of community minded business that has become a rarity these days and they earn and deserve your business. You won't get this level of customer service out of that national wheelchair van chain. I doubt that they would come close. When you're like me and drive my van from my wheelchair, you cannot afford to have anything go wrong. I trust them completely.

I rented a scooter from this place because I have a broken body. I am younger than their average…read moremobility customer (and less grumpy), so I am aware of being overlooked or seen as a "helper" in stores rather than the one who needs the device-- but not here! Me and my invisible disability were treated with respect, they gave clear instructions, had fair prices for both rentals and purchases, and let me practice a couple of times on my new "toy." When I returned the scooter, they came out to my car and helped me wheel it in. Very nice staff who laughed at my jokes-- it's the little things folks! Thank you for a stressless experience.

David came out the same day I called. Who does that? I have…read morea stair lift I use every day. He had it fixed in 20 minutes. Thanks for the great service. If you need this type of work done, call this company.

Rollin fixed our elevator after their competitors had failed three times to repair. David and…read moreAlfredo are exceptional, considerate and a pleasure to have onsite. Thank you - feels like a miracle to have the elevator working again!

The reason we go to the expense of these devices is because they're crucial to the mobility of our…read moreelders. In our experience it's taken months to get it fixed and is still inoperable. As such, our elder is severly restricted. Customer service is non responsive to explain the delay.

Our old stairlift stopped working and we had no safe way to get my husband safely downstairs for 3…read moredoctor's appointments the next week. Lifeway Mobility understood our problem and installed our new stairlift the next day. We were able to safely keep all 3 appointments the next week.

Very disappointed, drivers are low class people without caring about elderly needs, scheduled for…read morepick up hospital bed but they never show up, called to customer service with terrible experienced, long wait time and kept put me on hold, said reschedule to evening but never informed the elderly family. Please do not use their services ! They even have bad reviews on google !

Finally have a minute to drop a shout out to Horizon for their professional, friendly and "on-time"…read moreservice. I really wish I could find the names of those that delivered and picked up medical items January 2025 in Livermore CA, including mainly a hospital bed and shower chair. My mom was on hospice and they were so easy to work with compared to the company used when my dad passed away and I waited hours beyond the time they were to come and eventually got picked up the next day. I appreciate how prompt and communicative they were. The drivers were a welcome face when dealing with difficult times. If I come across the names on paperwork I will be sure to update.

Their in store supply could be better. Also I kept calling to ask a simple question but no body…read moreanswered the phone. I left a VM message and got a call back way later (close to closing time of the store). I was looking for a "close ended orthopedic boot for my injury and they didn't carry it inside the store. They carried the "close toe" boot. Lastly, Their prices are high (mark up) since they didn't carry the close toe boot I had to order on Amazon. Amazon was okay but I had to wait 4 days for shipment. For this reason I wanted to buy an orthopedic boot immediately. The prices as i mentioned at this store in Walnut Creek are high. I got what I needed from Amazon and paid 2 times less than what I would have paid if the store would have had the close toe boot. I understand that the store could be a "small business" and I am all For supporting small businesses BUT at the same time not having to pay triple the amount for a product that I or anyone else can get for a cheaper price without compromising the quality of the product.

I was in search of a sharps container and went to two different chain pharmacies to look for one…read more Unfortunately neither had any. Thankfully Diablo Medical Supply had some and saved the day! I called in the morning to inquire if they had some in stock and I was told yes. I went in around noon and was out in under 5 minutes. I appreciated that Nathan was super helpful in answering my questions and he was wearing a mask. There was also hand sanitizer there for me to use. I will come back to purchase masks as there were plenty of N95 and KN95 masks for sale. I will say that their hours on Yelp don't reflect what I believe are their current hours. They close today at 5 PM and their Google hours show a different time. My suggestion for this businesses would be to update their hours. In the meantime I'd suggest calling before going.