I went in about 10 minutes ago with a shell prepaid gift card ask them to put $$10 on the tank. It wasn't a problem they put the transaction through and I went outside to pump my gas. The pump stopped working and did not give me any gas at all so I calmly went back inside and explained the situation I took a picture of the pump and everything and the first guy told me that he didn't know and that $10 wasn't that big of a deal and at least it wasn't $100 and that he didn't know what to do to help me and that I needed to go search the store and find the other guy to help me with the gift card because he didn't know what to do. They both could barely speak English and could not come up with a solution. I said well this is going to be a real problem then because I paid for it and I have my receipt. He just kept repeating that his machine said zero which I didn't know what that meant considering the transaction went through. They both were unhelpful and when I initially went to go find the other coworker he walked away from me as I was talking to him they are both extremely dismissive and downright rude. They pretty much refused to help me and I couldn't even figure out what they were telling me the whole time. I asked them if the money went back on the card and they were very unclear about it so I pretty much just spent money for no reason and yes it's $10 but that's still gas money at the end of the day especially considering how expensive it is. This is unacceptable the behavior was absolutely uncalled for. They should be fired. I would be embarrassed to have them as my employees. Oh and not to mention a couple months back I walked in because they were still open even though they had just gotten broken into and by the time I realized it was about to walk out of the store the owner or whoever it was rudely looked at me and said obviously we're not fucking open right now. To which I responded you don't have to be so rude I just realized it as you were about to make that rude comment. read more

Clayton Valley Shell 7-Eleven - Gas Stations Near Me - Concord, California

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7-eleven is legit however gas prices are ridiculous. Go across the street and save 50 cents or more a gallon

I've been coming here for the past 5 years and it is by far my favorite gas station because of their consistency in an AMAZING CUSTOMER SERVICE SKILLS, Especially Meredith. It's an overall very Positive Experience every single time I come here which is at least 2-4 times a week. Amir, the Owner is also a very pleasant nice man and he does a great job at hiring a Great Team. read more

EVERYONE here is nice and more importantly, they all seem honest... that's right. I've actually used the term "honest" when writing a review about a mechanic. I'll give you a moment to let that sink in. .... My car was making strange noises. I took it to the shop; it ended up being my rotors and brakes that needed to be changed. They were so efficient and detail. The mechanic called me within the hour to give me a quote, which was completely reasonable. Then in a couple hours my car was ready. The shop is very clean, and the customer service is amazing. You are not a number; they treat you as if it was their own car. They have also answered so many of my little questions about my car- why it acts the way it does, whats normal vs. not normal etc. Since I pretty much, just expect to put the key in the ignition and want it to start. Not knowing what else is connected to what. I just don't know what the strange sounds are or what needs to be fixed when. However, they were so patient, professional and most important Really nice guys. They'll be my mechanics from now on- and they should be yours too. read more

This place is close to my work. I usually take my car here for oil change and other maintenance problems. They do a good job, Gary does a great job of explaining the problem my car has and giving me different options to go about fixing it. Another thing I really like about CVS, is the fact that the owner gives me ride to my work/home if my car has to stay over for hours! So overall the customer service is excellent. read more

I've been meaning to write a review for awhile. Having just slammed another local business, I figured I'd better write a positive one or you all might think I'm a curmudgeon. We've been taking our family vehicles here for over 20 years, and for good reason. They're honest, quick and do quality work. They've had plenty of opportunities to stick it to us if they were dishonest, and they never have. They keep records on our vehicles to track what they've done over time. They helped us teach our kids about the importance of regular maintenance. I definitely recommend Clayton Valley Shell. Oh yeah, check their website for coupons, you'll save $$. read more

I originally had a negative experience here. I was then contacted by the owner who was very pro active and resolved the situation. I think that it is great when a owner steps up that accepts responsibility and takes ownership. Thank you and I will continue to be a customer. read more

Many a time people ask, why do you send your car to Concord when you live in San Francisco? Here are my reasons. 1) They are always friendly. 2) They remember who I am. 3)The waiting room is clean and comfortable. 4) Clayton Valley Shell always takes responsibility and pride in their work. 5) They are honest. My family has been using their services for years now and I find it nerve racking to change mechanics. So I stick the Clayton Valley Shell. read more

Wow! I cannot believe how great this gas station is. The people that work there have great customer service! The owner Amir is very nice.

Worst gas station ever. Highest gas prices in town. Refused to provide air for low tires which is a DOT mandate. Tried to strongarm into buying overpriced gas for use of air compressor. If your policy is to turn on the air compressor to comply with DOT standards, then you should tell your employees. Obviously this is not your policy based on reviews. Avoid at all cost. read more

Clayton Valley Shell 7-Eleven - Worst Gas Station ever! - Gas Stations Near Me - Concord, California

This station goes above and beyond to provide excellent and friendly service. Gary is the greatest. He has patiently explained every detail I ask him about and has let me know the exact information on cost, recommendations, and outcomes. Peter is a wonderful mechanic and among other things solved a very elusive problem I had with wheel noise several months ago. He is obviously proud of his work and goes to great lengths to make the job right. When I needed help this last time I used their online form to tell them the problem and set up a time to have the troubleshooting done. This was late at night on a weekend. I got an answer and advice from Amir within a couple of hours. That was way beyond what I expected. I will always come to this station and recommended it to anyone who needs help with their vehicles. read more

It seems their auto service center is closed and it's just gas now. We had my son's car towed here not realizing that as they had just repaired my son's car the month before. Lady who works in the gas kiosk is rude ! Rude beyond belief. No info about where the service people went or when it closed or anything. Just horrible customer service. read more

Amir- We are so glad that you are no longer in business at the Clayton Valley Shell!! You will no longer be able to scam or be dishonest with people in the community that bring their vehicles in for you to work on. It must be sad to know that your business is being replaced with a 7 eleven. read more

Way to lose business folks. I came in with a low tire, and asked if they would put air in it. I was told that there was a $1 air compressor to the side and I was to use that. I have purchased my over priced gas here since moving to Clayton. For $1 they have now lost my year long business. There is a gas station across the street, so I will be going there from now on, or go 1/2 miles down the road and pay 50 cents a gallon less. read more

They are extremely rude. I needed air for my tires, and they wouldn't give it to me. If a company has an air compressor, it's illegal to charge for it. They wouldn't give it to me, so I put quarters in to use it (which shouldn't even be an option since it's illegal to charge for it), and then they refused to turn it on. I told them I put quarters in, and they said I needed to purchase gas for air, but I didn't need any gas. You think I'm gonna purchase gas when you won't give me free air? FORGET IT. Never going back. Rude as rude can be. read more

Let me tell you why I rated this 5 stars. I stopped by to get some gas. While filling up, I went into the waiting room and looked out and noticed that some of the technicians or mechanics were going up to cars at the pumps and helping the drivers. They were wiping windows, lifting the hood, and especially attentive to seniors. I asked the gentleman behind the desk (Gary) where the owner was as I wanted to complement him on the nostalgia performance. He respond, he's the one that is helping that elderly woman back into her car. (I noticed he was checking tires and asking her if she needed anything else). When he came back into the reception area, we briefly chatted. His name is Amir. He explained that when ever his technicians aren't busy, they are to be out on the pumping islands assisting customers. Then a client who was in the shop, talking to the service writer turned to me and said, they are always like that and I've been coming here for years. It turns out he was a state senator. Now that's an endorsement! Marty B read more

While the mechanics there are very friendly, the money I spent there was not spent well. I brought my car in with no idea what was wrong with it and relied on them to figure it out so I could have them fix it. However, after paying for repairs suggested by them, my car was still not fixed. I took my car back and asked for a full diagnostic because it still wasn't running right. According to them they couldn't figure out what else might be wrong with my car. However they did suggest repairs to the car unrelated to the problem. I agreed, trusting that they knew what they were doing. The repairs ended up being in the $500 range, but did not do anything to solve the problem I had with the car. Since they couldn't fix my car, a friend of mine suggested his mechanic who he had been going to for years. I took my car to the new mechanic and in less than a day not only did he figure out what the problem was (the spark plug wires needed to be replaced) but my car is running like a dream. This seems like a problem any mechanic would be able to identify if they did a full diagnostic, which is what I requested when I brought it back a second time. As someone who doesn't know anything about cars I rely on the mechanics to not only fix the problem, but to give me a fair deal which I feel they didn't do ( I seriously wonder if the unrelated repairs were even needed). I will not be relying on them again should I have a problem with my car. In response to the owner: I don't believe you planning to tow my car has any relevance to the fact that the problem wasn't found or fixed the first two times I brought the car in. Not to mention I came to pick the car up a second time in November and found that the car was still not running properly so I brought it back immediately. Then I talked to Gary on Dec. 3rd when I was informed that the only possible problem you could find had to do with the ignition, I was given an estimate and I gave Gary the go ahead on the repairs. If I not only picked up the car in Nov but also talked to Gary at the beginning of December how could the car be abandoned for 2 months? Either way I brought my car there 3 times and the problem was not figured out or fixed. That to me is the issue, since from what I have found the problem should have been spotted the first time I brought the car in. read more

Went there because my truck didn't pass smog and I didn't want to go through the hassle of driving to my regular mechanic in San Francisco. I had a print out of exactly what was wrong with my truck yet was quoted by Gary $228 for a diagnostic and $373.52 for the repair. I asked him why should I pay for a diagnostic when I have a printout of exactly what was wrong. He said fine then just pay for the repair. I didn't like that answer so decided to make the drive to SF to see my regular mechanic. I was charged $154 to fix the sensor and had my truck back in 45 minutes. I will NEVER go to Shell for repairs again. read more

I was so glad to find an affordable, and speedy mechanic in town that I can trust, but I don't live here now. Every time I brought my car here Garry and the staff have been very helpful. They don't add any "fluff" (unnecessary stuff) here - they just tell you what you need and how much it's going to cost you. I have done major maintenance and repairs here and I've always been very happy afterward. Their prices are very reasonable and the work they do is an "A+" read more

I recently had a serious 'emergency brake' issue &, within 10 minutes, Gary resolved it, without a charge. These guys are great! Russ & Jem. read more

I've taken my car here mostly because of convenience. This recent repair was replacing a master cylinder. The repair was done properly and the car was ready when promised (although I would have wanted it earlier in the day). I found a 10% coup in on Yelp. When I tried to use it, I was shown the fine print; new customers only. It seems that the owner values new customers over returning customers. BTW, the reason I couldn't get my car soon was that some of the mechanics were let go because of slow business. Maybe next time I need the car repaired, I'll be a new customer somewhere else. read more

I've taken my vehicles to Clayton Valley Shell for 10 years or more. They have always taken care of the problem(s) I've had, recommended extra services I should consider, and the price seems fair. They have never steered me in the wrong direction, and I believe they are very honest about their work. It's always reassuring walking into a business and seeing many of the same faces time and time again. I would and have highly recommended them to my friends, family, co-workers and acquaintances. As a plus, they understand I don't live locally, and they schedule things to make sure I have my vehicle back by the time they close, or let me know while setting the appointment that they need the vehicle longer, so I can make appropriate plans. read more

I had Clayton Valley Shell do some work on my car and he did a great job. I highly recommend him for all your automotive work!

Their idea of what an estimate is and my idea of what an estimate is are way different. An estimate of $114.00 and a final bill of $163.18 makes you blink your eyes more than once! It turned out that the "estimate" was the cost of the labor only! $163.18 is probably a fair price to replace an interior door handle, but I felt that the estimate of $114.00 was just to get me to leave my car with them and to get my business. A statement of labor costs is not the same thing as an estimate. read more

Great auto repair the guys really took care of my car never had to bring it back

We have been taking our cars to Clayton Valley Shell for over twenty years. Their work has always been first rate. everyone there is very courteous and professional. They always explain their work and are always willing to answer any questions about their estimates and Their work. They don't just automatically recommend the most expensive option. They recommend the work that actually needs to get done. I recommend them most highly. read more

The worst. They put old parts in my vehicle. Didn't fix it and then said to come and pick it up, that it was all fixed. Couldn't even drive it away. Had it towed to the Dealership, which is where I should have gone to start with. The owner is a liar and very dishonest. At least he was with us. read more

Got my husbands car smog check today. They were quick and efficient. $79.00. Should have remembered my coupon.

please do not go to this place to fix your car!!!! they said there were no codes that came up and they miss diagnosed my car. $600 dollars later and only a less than 15 minute drive my car was doing the same thing. they offered to tow it back and then tried to charge me for the tow and said it was a secondary problem and i would have to pay more money for them to look at it and basically guess again...... on top of all that i had a friend look at my car and a code came up right away. the only thing that need to be done was replacing the spark plugs. i paid over $600 for them to guess and lie to me!!!! trying to go to court to get my money back. do yourself a favor and go somewhere else where they are honest with you. read more

I will NEVER be a customer again! Today my son stopped for gas and had car trouble. We got his car into a parking spot and as we headed out to auto part store a very rude man approached and told him "you see the sign? No parking! Be gone by morning or I will tow you!" He never offered help or assistance it even advice. Then at Noon when we returned to fix the problem, a woman yelled at me for parking when the tanker was there. I had no idea there were rules about parking relevant a tanker. Again, no service from her at all. The manager took my complaint but it was clear to me the man and woman were probably owners and there was noting he could do. Too bad. Been a customer with four drivers in my house for years. Never again! read more

Unfortunately I have had to change my mind. Turns out my car had a more serious issue that was only found after $700 of 'fixing' did not fix. Reluctantly, I am now paying through the nose for another car and it's servicing. Still get gas there, though. read more

I pump gas here EVERYDAY, the price is okay but the gasoline last for a good amount of time

Clayton Valley Shell is where we've taken our cars for service in the decade we've lived here. Honest, never try to upsell, and once they even paused midrepair when I found that a costly repair they were about to start on was in fact still under warranty. So they completed the other stuff and I took it to the dealer. Professional and kind--always--and close to home! read more

This was my first experience with Clayton Valley Shell; it was recommended by the AAA Road Service driver who assisted me with the broken down car. My car was towed to the shop on Friday afternoon and was ready on Saturday. Based on the internet pricing comparisons in my area for starter replacement, the cost was a bit on a high side, but I do not know how reliable that pricing is. The final pricing was actually about $30 less than what was quoted. Overall I am happy with the service and will definitely give them another try. And, they are open on Saturdays!!! read more

I came in with a flat tire about a week ago. Amir and Gary really helped me out. They got me right in and had me on my way in only a few minutes. I really appreciated how quickly they got me back on the road. They really helped me out in a tight situation. Thank you! read more

My car broke down on Ygnacio Valley Rd and I had it towed to Clayton Valley Shell as it was the closest garage in the area and would be the cheapest tow. I told Gary, the technician, that everybody thought it was the Alternator but what do they or I know; we're not the professionals. I, mistakenly assumed, that Gary would diagnose the car and do the proper repairs. Gary, instead, simply changed the alternator and gave me back my car ''fixed''. Driving home from Shell, that same day, I, again, broke down. The car was still exhibiting the EXACT SAME symptoms it had before Gary worked on it. Not to mention I was charged $733 to fix an alternator which is a $200+ part that he charged 400+ for and $200 in labor!!!!!! RIDICULOUS RIP OFF especially since the car AGAIN broke down. I will NEVER go back to this garage and will tell everybody I know to STEER CLEAR of this place. Horribly disappointed. What a joke. LUCKILY, Raymonds Automotive in Hayward took care of me. They PROPERLY diagnosed my car and found a laundry list of items including a bad battery cable which is what was draining the battery and alternator and causing my car to break down. It is now fixed and runs like a champ, NO THANKS to Clayton Valley Shell. Lastly, do you think Gary offered to reimburse me for his BAD handy work? NO...not for a minute. DO NOT WASTE YOUR TIME AND HARD EARNED MONEY HERE. read more

On Feb. 13 15 I had my diesel truck serviced and got smog check, truck did not pass smog because of glow plug controller. I was charged $357.22 for replacement, I called Winter Chevy in Pittsburg and got quote for the same part, $159.00 I was overcharged $ 198.22 Plus a labor charge of $252.00 for analyst and installation. The part has simple plug and 2 small bolts. Maybe 5-10 minutes at most to install. I can understand how it gets a 5 star rating for making money Doug Hartelt Clayton read more

Don't know her name but twice this woman made me feel some type of way getting gas here, the first time she couldn't take cash cuz she said the register was closed, all I had was 50 cents on my debit card and I needed gas bad and was in a hurry so I told them to charge 50 cents and she just looked at me like something was wrong with me, then her co-worker or friend was behind her and just smiling all big like it's funny, and it's like well yeah that's all I have since you can't accept my cash!!! And now your gonna laugh at my situation? Then today all I had was $3 worth of quarters and dimes but she refused to take my change saying she has too much change already and I can go to the liquor store and get 3 dollar bills, at this point I just remembered the last time I was there to get gas and barely had any when she and her friend basically laughed at me. I kind of pleaded with her like this is all I got can't you just take it? But she still refused, so I just walked away and yelled out not to be lazy and went across the street at chevron got gas no problem giving them the change. Honestly why would I go to the liquor store when it would take the same time going over to Chevron across the street. And I didn't know that about 8 quarters and 10 dimes was too much change, what's 18 more coins? Won't be going here again read more