Amazing people here! Especially Victor and Jessica. They all are kind and knowledgeable and caring…read moreto my needs and all my questions.

Very professional and made me feel comfortable and relaxed…read more The tech that did my MRI was attentive and gave excellent care and patient. Did 3 separate tests and it went so smoothly

Just had my mammo at Princeton Radiology in Wayne! I love the fact that there is a separate…read morewomen's imaging area. The women's suite is relaxing and clean. The mammo tech, Megan was amazing, and my mammo was practically painless! My doctor had results by the end of the day. Highly recommend!

It has been over one year since I had an Xray & MRI. Date of services, Feb & Apr 2025. The billing…read moreoffice continues to bill me. My insurance company paid them in full, as per their contracted price, less my deductible, in Sept 2025. Princeton Radiology continued to bill me the full retail price for the services and denied they recieved payment or would they recognize the contracted price. In Feb of 2026, my insurance company notified both of us, of the contract price and payment dates. After numerous phone calls to Princeton, they sent me my portion of the bill in March 2026. I paid this bill in full in march 2026. As of today, I continue to recieve billing invoices (every two weeks) to pay this bill. The office and staff are very professional. The billing dept arm of this company, acts in a sleazy manner. Beware of their misleading practices.

My wife was referred by her nuorlogist to this location for an MRI. Upon arrival they handed her…read moreregistration forms in Spanish. When she explained that she doesn't speak Spanish, the receptionist asked her to wait while she prints the English forms. The MRIs requested were one standard and one with contrast. The technician could not locate an artery to inject contrast. He asked the radiologist to help but he appeared to a have a visual imparement and was unless for the task. They were only able to complete the standard MRI and I will have to go elsewhere for contrast. Lost confidence in this location.

Great staff Vicky is the sweetest nurse and so helpful!! My…read moreonly complaint is I don't like the amount of time it takes to get you in and out. Told to be there at 8am (last 2 times I got there at 6:30am) and I waited in waiting room until 845 before being taken into prep room. Another 45 minutes to start IV and do paperwork. Then I laid waiting in the bed until 945 . They took me in for the epidural injections which took about 25 minutes, 15 minutes in recovery dressed and out door. So 3 hours for something that takes about 1 hour total time. But the place is very clean with a friendly staff.

The staff is very rude. First of all, the young lady told me 15 mins. I understand is COVID-19 but…read moreyou're not allowed to play with peoples time. I waited for more than an hour before asking what was going on. To receive a very rude response from the older receptionist. The young lady at least is nice about it but the other one, forget it. I was simply getting a knee X-ray. If you don't like your job, get a new one but dont be rude SPECIALLY during COVID-19. Other than that places was pretty neat and clean. Not sure what COVID-19 measures are being used. Guy who did my X-ray was actually so nice and amazing. Great place just switch your receptionist :)

Extremely inefficient. Held onto my script for 3 days before contacting my insurance for approval…read more They waited till two days before my appt to get authorization from my insurance and then cancelled my appt because of course the approval doesn't happen that fast.

what a joke! " Just walk in, no appointment necessary" So…read morefar couldn't get an xray M, T, W and R this week . No technician . Ridiculous.

I called to make an appointment for an ultrasound so this review is not for the Clifton location,…read morebut for the staff this company uses to make the appointments. Let's just say that I was on the phone 30 minutes and the person I spoke to was a complete incompetent. (I'm actually being nice.) I kept asking her for an appointment at the Nutley location yet she was giving Brooklyn, Clifton... anywhere but Nutley. Finally found it when I gave her the complete address to look for and she gave me an appointment for Friday at 5 pm. Next, she gave me the wrong pre-visit instructions and when I told her that she made a mistake she told me to hold on. Then she came back with a different appointment time which was 5:45. I said it was fine. But next thing you know when she was confirming it was for a different day as well. She still hadn't addressed the pre- visit instructions and at this point I told her I had to go and didn't make the appointment. I lost my patience... and I have a lot of patience in general so that's saying a lot. So appointment seekers beware..... you might have a great phone experience or have the experience I had. I'm going to have to call back and hopefully I get someone who actually knows what they are doing.

This location was okay. I was seen earlier than my appointment which went fast. The onsite process…read morefelt very coordinated. They have a large parking lot, but it was a little difficult to make a left out of it. Waiting area felt a little old, but there were plenty of chairs. The staff seemed friendly enough and did their job in a timely manner. The main problem with NJI is coordinating the appointment. They don't tell you until after the appointment I needed to fast (originally I was going to schedule for later the same day). They do everything manually so I'm reading my doctor's poor handwriting, and he didn't fill out all the fields. It was like booking an appointment in the 90s. Surely there is a more electronic system possibility. Also, the 2 locations closer to me had no availability ever until the end of time, apparently. So, the one in Clifton it is. The location itself was fine for what my doctor requested, but the company as a whole left a bad impression.

Very professional and courteous service here. They are pretty much the only game in town. I…read morerecommend them.

This is my second time at this specific location. The first time was an easy check-in and visit…read more This time there's a different clerk checking in and she seems overwhelmed and very slow. There's 4 chairs and 6 people waiting. Why if you check-in online do you have to arrive 15 minutes early in order check-in again? On a more positive note - the technician both times was amazing. Efficient, polite and pleasant. The test room was a bit stuffy and probably needed the air conditioning to be on. The parking lot is busy and filled to capacity.

AVOID. This place has gone way downhill since it was acquired by NJIN. The technician was OK but…read morethe rest of the experience is sub par. I used to come here back when it was Montclair Radiology and the location is super convenient for me, but this is the last time I'll be coming here after repeated poor experiences. First, online scheduling. I must have uploaded my information 6 times -- they keep asking you to upload your personal documents repeatedly. Arrived there 15 mins ahead of appointment time as requested. Had to register once, they took my personal identification from me, then got called to a desk and STILL had to fill out additional paperwork. No one communicates with you about what's happening -- other patients waiting explained to me, oh, they're taking your ID and then you'll be called up to the desk. Waited 45 mins. after my appointment, so total of an hour from their requested arrival time. This was an appointment early in the morning too. The waiting room was already full of people with few seats by time I was called. Routine mammogram, was fine for what it was. In and out in 10 minutes. The whole process of making you wait foreever, making you give documents repeatedly, and poor communication throughout makes you feel like livestock, not a human. Nevermind them charging you extra for AI-aided exams. It's a personnel savings for them, but because insurance companies don't cover AI exam reading yet, they pass along the cost to the customer. Poor move and no, did not opt for this. Told me results would be posted to my portal in 24-48 hours. Going on day 5 here and no results yet. Tried calling and you cannot reach a human. They make you leave a message to get a call back. Records aren't reflected on my doctor's portal either so I have no way to learn about my results. Lovely way to add stress to my week. I live so close to this location, in fact, that I know they are not good neighbors to the people who live in surrounding properties in a residential neighborhood. Their employees have nowhere to park so they park too close to driveways which creates blindspots pulling into traffic. They extended their hours much later than the former owners and there are delivery trucks, landscaping, snow removal people who literally show up with loud trucks in the middle of the night. Have had several similar experiences in the past with waits, not being able to reach anyone over the phone, etc. Continued to come for the convenience of the location, but never, ever, ever again will I return.

Impossible to schedule imaging for myself and a family member on the same day. The "system" does…read morenot allow it. Customer service reps do not speak English well and require one to speak incredibly slowly. The entire process is backwards and time consuming. The second rep couldn't actually complete the scheduling and transferred me to a voice mail inbox. Infuriating!!

Told me I would owe nothing but a co-pay and it would be billed to me. Instead I got a bill for…read morehundreds of dollars which they were no help with when I called.

The office staff is wonderful!! But Dave the Tech is awesome, so understanding and compassionate!!…read more I needed to stop in the middle of my MRI because of the pain and he was so understanding and allowed me the extra time for my pain medicine to kick in. When I went back in, he did everything he could to enable the MRI to be completed. I would totally recommend this facility!!