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    New Jersey Imaging Network

    1.0 (2 reviews)

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    5 months ago

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    1 year ago

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    New Jersey Imaging Network of Cedar Knolls - I guess some people don't like working Saturdays.

    New Jersey Imaging Network of Cedar Knolls

    2.2(16 reviews)
    8.2 mi

    I had a very frustrating experience at North Jersey Imaging Center, and unfortunately it happened…read moremore than once. On two separate visits for an MRI, I was not properly informed in advance about what documentation or items I needed to bring. Each time, this resulted in having to reschedule--something that could have easily been avoided with clearer communication upfront. What was most concerning was that even after finally providing everything requested, I was brought into the MRI area and prepared for the scan, only to be told at that point that I still needed to leave and retrieve additional information. This led to a total visit time of over four hours without completing the procedure. To their credit, some staff members acknowledged the disorganization, but that does not make up for the inconvenience and wasted time. For a medical facility, especially one handling scheduled imaging, this level of inefficiency and lack of preparation is disappointing. Based on my experience, I would not return and would recommend that others confirm all requirements in detail before scheduling or arriving.

    If you need to speak with someone at NJIn, you will be met by a wall of phone options none of which…read morelead to a live person. The log in portal will not let me log in and after five hours of phone messages and emails, I am no closer to obtaining a report that should have been ready by six days ago. I still cannot determine if the report exists or has been sent to my physician in time for my appointment tomorrow. My frustration level is high.

    Montclair Radiology - Social Distancing Setup!

    Montclair Radiology

    2.7(79 reviews)
    5.5 mi

    AVOID. This place has gone way downhill since it was acquired by NJIN. The technician was OK but…read morethe rest of the experience is sub par. I used to come here back when it was Montclair Radiology and the location is super convenient for me, but this is the last time I'll be coming here after repeated poor experiences. First, online scheduling. I must have uploaded my information 6 times -- they keep asking you to upload your personal documents repeatedly. Arrived there 15 mins ahead of appointment time as requested. Had to register once, they took my personal identification from me, then got called to a desk and STILL had to fill out additional paperwork. No one communicates with you about what's happening -- other patients waiting explained to me, oh, they're taking your ID and then you'll be called up to the desk. Waited 45 mins. after my appointment, so total of an hour from their requested arrival time. This was an appointment early in the morning too. The waiting room was already full of people with few seats by time I was called. Routine mammogram, was fine for what it was. In and out in 10 minutes. The whole process of making you wait foreever, making you give documents repeatedly, and poor communication throughout makes you feel like livestock, not a human. Nevermind them charging you extra for AI-aided exams. It's a personnel savings for them, but because insurance companies don't cover AI exam reading yet, they pass along the cost to the customer. Poor move and no, did not opt for this. Told me results would be posted to my portal in 24-48 hours. Going on day 5 here and no results yet. Tried calling and you cannot reach a human. They make you leave a message to get a call back. Records aren't reflected on my doctor's portal either so I have no way to learn about my results. Lovely way to add stress to my week. I live so close to this location, in fact, that I know they are not good neighbors to the people who live in surrounding properties in a residential neighborhood. Their employees have nowhere to park so they park too close to driveways which creates blindspots pulling into traffic. They extended their hours much later than the former owners and there are delivery trucks, landscaping, snow removal people who literally show up with loud trucks in the middle of the night. Have had several similar experiences in the past with waits, not being able to reach anyone over the phone, etc. Continued to come for the convenience of the location, but never, ever, ever again will I return.

    Impossible to schedule imaging for myself and a family member on the same day. The "system" does…read morenot allow it. Customer service reps do not speak English well and require one to speak incredibly slowly. The entire process is backwards and time consuming. The second rep couldn't actually complete the scheduling and transferred me to a voice mail inbox. Infuriating!!

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    Caldwell OB/GYN - Keep an eye out for the directory when you enter the office park. Building 175 is furthest from the road.

    Caldwell OB/GYN

    4.0(2 reviews)
    1.3 mi

    After recently living up north I needed to find a new OBGYN closer to home. I first tried Women's…read morefirst health center in West orange.. terrible decision. I did my googled and came across Caldwell OBGYN. I had an appointment with Dr. Stephanie Allocca on 2/5/2020, who was amazing by the way. The front desk staff were also wonderful. Safe to say I found my new doctor and I would highly recommend.

    The doctor is decent but the front desk is the worst I have ever seen. They don't know what's going…read moreon and don't do what they supposed to do. The doctor prescribed some medicine to me. The front desk told me that they would send it to my pharmacy. I waited for 1 day and didn't receive text message from CVS( unusually received text when medicine is ready). So I called the front desk and asked them if they sent the medicine to pharmacy. They said they did. The woman almost fought with me. After waiting for one more day, I called cvs pharmacy, cvs told me that they never received any prescription for me. Also the same day I saw the doctor, the front desk told me that they requested ultrasound results from ER I went based on my request. After one week when I called back to check if they received the results. They told me that they'll check and call me back soon. Nobody called back. I called again the second day. The girl said another woman requested the results and need to wait for her to get the answers. These people really prevent the patients to go to see the doctor even doctor is good.

    New Jersey Imaging Network - radiologists - Updated May 2026

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