Very professional and courteous service here. They are pretty much the only game in town. I…read morerecommend them.

This is my second time at this specific location. The first time was an easy check-in and visit…read more This time there's a different clerk checking in and she seems overwhelmed and very slow. There's 4 chairs and 6 people waiting. Why if you check-in online do you have to arrive 15 minutes early in order check-in again? On a more positive note - the technician both times was amazing. Efficient, polite and pleasant. The test room was a bit stuffy and probably needed the air conditioning to be on. The parking lot is busy and filled to capacity.

I had to visit on a Sunday since my regular doctor was not available…read more It was a seamless visit from start to finish. Everyone was super nice and the wait time was minimal even though the waiting room was quite crowded. I would highly recommend using this doctor office.

I was shocked by the lack of urgency I witnessed here while taking my son to see a doctor there. As…read morea customer I felt the lack of care of patients urgent care. A patient arrived after he was complaining of chest pain and difficulty breathing. He was asked to complete paperwork and wait, and ultimately called 911 from the waiting room. Only after that did staff take him back. I was later told he was having a heart attack and was taken by ambulance.I will not return.

I could not recommend MBC enough. I had my third mammogram there and the experience with the team…read moreis unlike any I have had in medicine. From the moment you check in, you are treated kindly and as though you are a person- not a client. The team is thorough and compassionate and walk you through the entire process. The team member who did my mammogram was gentle and cheers you on the entire time "almost done, doing great, almost done!" I had the slightest wait afterwards to be in seen by the PA and the staff member who brought me into my examine room apologized for the wait, but also informed me that the results look great and the doctor would just be a few more minutes...this may sound small, but waiting for the results is stressful and it put me at ease. The PA, Kruti McDonald was absolutely WONDERFUL. She spent time listening and talking to me and didn't rush at all. She was thorough, knowledgeable and TOOK HER TIME-- again, made me feel as though I mattered, my concerns mattered and that she honestly cared. I really can't recommend MBC enough.

I have been a patient at MBC for over 10 years. Last 2 appts they rescheduled me to Glen Rock. It…read moreis inconvenient and not nearly as nice as Montclair facility. Not sure why they opened it but going forward will insist Montclair only!!!

Getting to office building that houses Overlook Imaging was like driving along a spaghetti noodle,…read morewith all its twists and turns, and the office itself looks as if it hasn't been updated since the 1990s. The receptionist was efficient, though not overly pleasant, which is not a big deal. (Hey, I wouldn't want to start dealing with all types of patients beginning at 8 a.m. either!) The imaging technician was lovely and patient, explaining what was going to happen and making conversation, which made the entire visit fly by. (She's the reason for four stars instead of three.) The CT scanner appeared to be state of the art, while the x-ray machine also seemed to be of a current generation. It was a pleasure to undergo two sets of imaging procedures, and I was in and out within 20 minutes.

I had a very frustrating experience at North Jersey Imaging Center, and unfortunately it happened…read moremore than once. On two separate visits for an MRI, I was not properly informed in advance about what documentation or items I needed to bring. Each time, this resulted in having to reschedule--something that could have easily been avoided with clearer communication upfront. What was most concerning was that even after finally providing everything requested, I was brought into the MRI area and prepared for the scan, only to be told at that point that I still needed to leave and retrieve additional information. This led to a total visit time of over four hours without completing the procedure. To their credit, some staff members acknowledged the disorganization, but that does not make up for the inconvenience and wasted time. For a medical facility, especially one handling scheduled imaging, this level of inefficiency and lack of preparation is disappointing. Based on my experience, I would not return and would recommend that others confirm all requirements in detail before scheduling or arriving.

If you need to speak with someone at NJIn, you will be met by a wall of phone options none of which…read morelead to a live person. The log in portal will not let me log in and after five hours of phone messages and emails, I am no closer to obtaining a report that should have been ready by six days ago. I still cannot determine if the report exists or has been sent to my physician in time for my appointment tomorrow. My frustration level is high.

AVOID. This place has gone way downhill since it was acquired by NJIN. The technician was OK but…read morethe rest of the experience is sub par. I used to come here back when it was Montclair Radiology and the location is super convenient for me, but this is the last time I'll be coming here after repeated poor experiences. First, online scheduling. I must have uploaded my information 6 times -- they keep asking you to upload your personal documents repeatedly. Arrived there 15 mins ahead of appointment time as requested. Had to register once, they took my personal identification from me, then got called to a desk and STILL had to fill out additional paperwork. No one communicates with you about what's happening -- other patients waiting explained to me, oh, they're taking your ID and then you'll be called up to the desk. Waited 45 mins. after my appointment, so total of an hour from their requested arrival time. This was an appointment early in the morning too. The waiting room was already full of people with few seats by time I was called. Routine mammogram, was fine for what it was. In and out in 10 minutes. The whole process of making you wait foreever, making you give documents repeatedly, and poor communication throughout makes you feel like livestock, not a human. Nevermind them charging you extra for AI-aided exams. It's a personnel savings for them, but because insurance companies don't cover AI exam reading yet, they pass along the cost to the customer. Poor move and no, did not opt for this. Told me results would be posted to my portal in 24-48 hours. Going on day 5 here and no results yet. Tried calling and you cannot reach a human. They make you leave a message to get a call back. Records aren't reflected on my doctor's portal either so I have no way to learn about my results. Lovely way to add stress to my week. I live so close to this location, in fact, that I know they are not good neighbors to the people who live in surrounding properties in a residential neighborhood. Their employees have nowhere to park so they park too close to driveways which creates blindspots pulling into traffic. They extended their hours much later than the former owners and there are delivery trucks, landscaping, snow removal people who literally show up with loud trucks in the middle of the night. Have had several similar experiences in the past with waits, not being able to reach anyone over the phone, etc. Continued to come for the convenience of the location, but never, ever, ever again will I return.

Impossible to schedule imaging for myself and a family member on the same day. The "system" does…read morenot allow it. Customer service reps do not speak English well and require one to speak incredibly slowly. The entire process is backwards and time consuming. The second rep couldn't actually complete the scheduling and transferred me to a voice mail inbox. Infuriating!!

Amazing people here! Especially Victor and Jessica. They all are kind and knowledgeable and caring…read moreto my needs and all my questions.

Very professional and made me feel comfortable and relaxed…read more The tech that did my MRI was attentive and gave excellent care and patient. Did 3 separate tests and it went so smoothly

Told me I would owe nothing but a co-pay and it would be billed to me. Instead I got a bill for…read morehundreds of dollars which they were no help with when I called.

The office staff is wonderful!! But Dave the Tech is awesome, so understanding and compassionate!!…read more I needed to stop in the middle of my MRI because of the pain and he was so understanding and allowed me the extra time for my pain medicine to kick in. When I went back in, he did everything he could to enable the MRI to be completed. I would totally recommend this facility!!

The staff was kind and helpful. It was easy to check in and they were prompt with my appointment…read moretime.

The incompetence of this staff is appalling. I had an MRI scheduled through my insurance and had…read moreAstrid confirm on the call the date of the appointment. I took a half day and they had me scheduled for almost 2 weeks later. Couldn't see me. I decided to reschedule for a Saturday morning at 9am (when they open) and the office was locked and nobody answered the phone for 30 minutes. No wonder this is a tier 3 facility. This operation epitomizes the saying "you get what you pay for", unfortunately it's been 3 weeks since I made contact and I haven't gotten a single thing from this place other than loss of wages for time off. They would charge me if I didn't show up for an appointment so they should compensate me since they didn't show up either. If there is any other option in NJ, take it and don't look back.

After recently living up north I needed to find a new OBGYN closer to home. I first tried Women's…read morefirst health center in West orange.. terrible decision. I did my googled and came across Caldwell OBGYN. I had an appointment with Dr. Stephanie Allocca on 2/5/2020, who was amazing by the way. The front desk staff were also wonderful. Safe to say I found my new doctor and I would highly recommend.

The doctor is decent but the front desk is the worst I have ever seen. They don't know what's going…read moreon and don't do what they supposed to do. The doctor prescribed some medicine to me. The front desk told me that they would send it to my pharmacy. I waited for 1 day and didn't receive text message from CVS( unusually received text when medicine is ready). So I called the front desk and asked them if they sent the medicine to pharmacy. They said they did. The woman almost fought with me. After waiting for one more day, I called cvs pharmacy, cvs told me that they never received any prescription for me. Also the same day I saw the doctor, the front desk told me that they requested ultrasound results from ER I went based on my request. After one week when I called back to check if they received the results. They told me that they'll check and call me back soon. Nobody called back. I called again the second day. The girl said another woman requested the results and need to wait for her to get the answers. These people really prevent the patients to go to see the doctor even doctor is good.