Price for monthly service was 50 percent higher than promised. Calls to them treated like an inconvenience rather than customer service. Streaming is fast and doesn't disconnect, that's the one good thing. But others offer the same with better interaction with the public. read more

HORRIBLE CUSTOMER SERVICE! RUN AS FAST AS YOU CAN!! My 85 year old mother has been without internet and TV for going on 4 days. Tech came out after 3 days and said the issue was created by another department within Mediacom. It was a known issue in apartment buildings. Other seniors in my mom's building were without internet, tv and phone. God help them if a senior without a phone has a medical emergency! They said they could not classify it as an outage which would get someone out sooner. It is a "maintenance" order and will be out in 48 hours. The public is not allowed to talk to the department that classifies whether it is an outage or not. The public is not allowed to speak to the maintenance department. Terrible company! read more

Poor service. Constantly down. Raises prices every other month, but I haven't consistently had working internet in about 2 years. When I've called asking for a refund for the time my internet is down, I've been told they'll only issue a refund if I reported my internet down in advance. Then, if u report my internet down and ask for a refund, I'm told they'll only issue a refund after the outage has been fixed and I'd need to call back at that time. The only reason I'm still with them is because I currently have no other offerings where I live. I'll be moving on as soon as an option opens up for me. read more

The company that punishes you for your time with them. That's alllllll you need to know. "We only offer discounts to new people who have nothing invested with us, not our loyal customer-base" Absolutely inexcusable. Edit: This was after discussing options with a representative. Been with mediacom for a very long time. read more

This loading video crap and select ok to sign in .. what is this sometimes it will just set there loading video . During this time we should not be charged for this while waiting for you people to get your act together. We pay you a fortune. TV, CABLE PHONE.. and the price is ridiculous. Just bad all around. Who ever was the brain child of this loading video or hit ok to sign in and then we wait and wait.. must be a real genius for the customers.. read more

Mediacom convinced us to buy the fastest internet speed available in our area, assuring us that it was the most reliable. Have had numerous packet loss events, disconnections on a constant basis. The internet slows to a crawl within the same two hour window each night, suggesting that despite we have the fastest speed, we are throttled or deprioritized. A single phone call to their customer service, they assured us we were not being throttled, but internet worked for twenty-four hours perfectly, and then it was dropping again in the same way. Consider another service. They also allowed their local office building to close, meaning all service calls are from techs that are 30+ minutes away and I sincerely doubt they have the will to come up here at all. read more

price went up another 50.00 dollars this month. Total bill over $300.00 for tv and internet. Have been a loyal customer for years. Called and of course they cant do anything about it. I canceled the tv service but wanted to keep the internet (around 65.00 a month).. Nope that is not 95.00 a month now. What the heck...I said new customers get it for around 65.00 a month. So i can't cancel and sign back up for that. Nope. So loyal customers get robbed. You know you could keep your loyal customers happy by not jacking them around. I have several friends that are dealing with this right now with mediacom and the only reason they are not switching is because of the hassle of switching. This really sucks and leaves a bad name for medicacomm TV. I really thought you were better then direct or Dish which i have had in the past. You are not. Bad Bad Bad!!! read more

They will bill you for things you dont get and then refuse to 'fix' it. If you quit they will continue to bill you without telling you and then claim they shut you off for non payment and report you to the credit bureaus. Not once in 2 years did they tell me this was going on until I tried to sign up for service. They will continue to say the same things over and over without telling you anything and again refuse to figure out what happened. They will then continue to call you to 'finish' the sign up process as if nothing has happened, but only if you pay the bill you were never aware even existed because it was for service after you quit. There are so many options out there, I advise to use someone else read more

Crap services expect outages weekly. Can not rely on services. Often outages for 6+ hours a few times each month. Also random internet disconnect. read more

to much money and will not work half of the time. they will charge you for stuff you did not ask for and if they come out will take at least 70$ no mater what even if you were told they would be no money. we need someone new around here read more

Stay far away, horrible service that barely works half time, absolutely horrible customer service and terrible prices.

I had internet-only Mediacom service for 10 lousy years. The connection is slow and unstable with constant outage issues. Slowly ratcheted my price up over time, almost to 2x my original price. If you own your equipment, they instantly blame that rather than investigate. When Metronet was building up in the area I constantly asked Mediacom reps on the phone what they were going to do to retain me as a customer, and all I got was silence. I'm now a happy Metronet customer with no regrets dumping Mediacom. Faster speeds, symmetrical up/down speed, no data cap, reliable service, and GOOD CUSTOMER SERVICE AND SUPPORT. I get a good laugh thinking about how many thousands of customers are leaving Mediacom daily. They were warned, yet did nothing. Mediacom deserves to go bankrupt. read more

We have had nothing but problems with this company. We are in the process of being free from all of their services. Every day, we have multiple wi-fi interruptions. And, forget about customer service because that doesn't exist. It is sad that this is the only cable option in this area. read more

constantly not working. then have to wait three days for a technician to show up between 1 and 4. They don't seem to understand people need to be at work to pay the exhortation prices! read more

Not only is this the worst internet and cable company... they have unsafe drivers. This guy pulled out in front of me and another vehicle carelessly. Apparently he was in a hurry to go nowhere. I would have called to report his unsafe driving but there are no numbers to call unless you want to talk to someone from a third world country that cannot even speak English. If I could I would give a zero star. read more

Mediacom - Unsafe careless quad city mediacom drivers... #xtremely #unsafe #driver - Telecommunications Near Me - Moline, Illinois

If I could give Mediacom a zero, I would give it a zero, we are always having disconnection problems and too often no Internet at all you try to call for service and you get an automated machine so so frustrating. read more

Media com internet sucks constantly goes in and out. We never have constant internet access. I would recommend anything other than mediacom

This location in Moline was nice. The staff was helpful as well. Overall though, the internet service provided by Mediacom is pathetic. The internet connection keeps dropping off every few minutes! read more

Mediacom - Telecommunications Near Me - Moline, Illinois

Mediacom representative was incredibly rude and disrespectful in his attitude toward me. Refused to send a technician out to look at why our internet was not connecting to television even though it had been previously connected. read more

Over the years, we have been with several cable/internet companies. Mediacom is by far the poorest excuse for a provider I have ever seven. Since the covoid started, our tv service is more off than on, even when I check weather radar and it shows not even a cloud for 100+ miles. Basically this service is a sham. If you have any other options for TV and internet use them. PATHETIC read more

The worst cable company that you can find... They will leave you one week without internet bc they don't have Technicians.. It's happen to me every few months when the internet is not working... And even when I moved apartment they let me to wait a week !!! Bad costumer service ! read more

If I could give negative stars I would. We moved to Iowa on 8/21 and got internet only service on 8/23. So a few days after getting it, we would lose internet connection and I would have to reset modem. No biggie at first then a couple days later I was resting EVERY OTHER DAY! Last week (Sept 14 & 15) we had absolutely no internet. I couldn't work or do homework for classes. A tech came out on the 16th and seemed like it was resolved only to wake up today to try to get some work done and NOTHING! I'm not sure how there's no other internet company but them to chose from but their service is unreliable! If I didn't have work to do, I would use rabbit ears!! read more

My husband and I contacted Mediacom regarding a package that looked like a good deal. We had concerns because two of the installs for cable would be on an LCD. The Sales Rep assured us that would not be a problem since it would be run through a box. We ordered it for 4 TV's, and were told that there would be no additional charges for the extra TV's as long as it didn't exceed 4. When the Installation Techs showed up they only had one box and remote. We were informed that in order to get 3 more we would be charged an additional $10.50 per box! We called customer service and initially were told to go pick up the boxes at the local Mediacom office. The Installation Techs told us that it was a lie, that they did this to customers everyday - that we should call back to confirm. We called back and asked if we were still going to be charged and they said yes. No matter what we said they would not work with us on this matter. We are very upset and feel as though this should have been disclosed at the time of the sale. We get 1/2 the channels on the other TV(s), and 2 of them don't even work because there are no boxes! I am disgusted. Mediacom lied to us. I would never recommend Mediacom to anyone. read more

Awful customer service and awful internet. We have been trying for the past month to figure out our internet issues. Download speed is fine, but the upload speed is abysmal. We pay for the 200/20 service and we're lucky to get more than 3 or 4 Mbps upload. Replaced the coax, replaced the splitter, just replaced the modem and we are still getting throttled. Had an appointment between 10-12 today and they cancelled it because we didn't answer the phone call that never went through on our phones. Never would have known they cancelled it if we hadn't called after noon. What a joke of a company. read more

Beware ye Pirates. They will lie about your bill and try to charge you as much as they can. Then it's impossible to get any help. They after very sneaky and cunning. read more

This company is a joke! i have had an upload speed issue for over 3 months and a number of techs out look at the issue. the first techs came and replaced all the lines, but i still have the issue and each time i call to report it they send another tech who hooks up a meter to lines says its fine and then leaves. nothing else has been done to fix my issue. read more

Do not get Mediacom it is nothing but junk and the technicians are a joke, each one telling me what the last one did wrong and the last one was the worst. I called about the same problem 3 times now, it has not been repaired and after today's tech. it is worse. Each time I call it is 11/2 to 2 weeks wait for service. I called soon after the tech. left today to get him back because he did a horrible job and I wanted it fixed, everything is much worse after his visit, I was told that it will be another week and a half wait for them to return. Well guess what, there is soon to be a new game in town called Metronet and as soon as I can, I am going to switch to them. I would go to Dish or DirecTV now but I do not want to switch to them and then have to switch again when I can get Metronet. Mediacom you better get your act together because I know several people who are going to switch to the much faster, more reliable, lower cost of Metronet. To be honest I can't hardly wait, your monopoly is almost over. We don't have to put up with your horrible service much longer. People if you are looking for TV service, go to anyone other than Mediacom, there service and equipment is sooo much better. The only reason I'm with Mediacom now is because I moved to a condo and couldn't get a dish. Now I can!!!. Soon to be a former Mediacom customer. read more

There was long line forming and the clerk failed even make eye contact and say "I'll be with you in a moment." She just continued to work and then angrily stated "can I help who's next." Very drab personality while taking care of my business. Mediacom needs to have a seminar on customer service. read more

Just another greedy, corporate devil looking to milk you for your money with outrageous prices that they can get away with because it's either them or Comcast. They throttle internet nightly, sometimes to 1/10th speeds they advertise, and when you call and ask they just blame it on traffic or tell you to reset your router. They charge you for every little thing, and their customer service is the worst I've ever experienced. You call, you talk to a computer until your fuming angry, you finally get someone on the phone and they don't even speak English. So frustrated that this is what I have to be stuck with while I'm living out here. Could not recommend ENOUGH to avoid these guys, though you already know that Comcast is even worse. Pick your poison. Screw corporate America read more

still the worst ever. don't use unless you like problems and lack of service, they are perfect.

Shouldn't surprise anybody as you likely know by now - that these clowns are the lowest of the low. Only reason I am giving one star is that you can't give them zero. They only really respond to complaints when you tag them on Twitter - Otherwise they couldn't care less. read more

Horrible business and services. Just found out they published all my information in the yellow pages without my knowledge. Do not use Media.com they sell your information. They said if I wanted it unlisted I would have to pay 5.00 per month. Sounds like a scam and a rip off to me. The service guy was trying to skip over things because he was in a hurry. Beware! read more

While the people at Mediacom are typically pretty nice, this is the WORST internet I've ever had. We have the internet go out multiple times a day and when we have someone come to check it out, they say they've fixed it or it's a problem for our area but will be fixed... and it NEVER is. We've upgraded packages and all to see if it would get better that way as well. It doesn't. The problem also with this, is there aren't any other options for where my house is, in Rock Island, so we can't switch companies. It's pathetic and a waste of money. read more

This place has the worst customer service. They also charge you $29 to remove any service from your account. Often have outages and internet speeds are never as advertised. When you call abour the issues they always have some excuse and the issue is never resolved. I would advise to find another provider if at all possible. read more

High prices and you don't get much. Internet is pretty embarrassing, but we really don't have many options for high speed around the area. I think I'm loyal to a fault in this case. I've called several times to see what they can do for me before I switch and I've received nothing. I haven't switch over to dish yet like most of my friends and coworkers but I feel it coming soon. read more

Mediacom sucks dont do it they are frauds there techs suck u will have ghetto thugs do installs that smell like the just smoked weed and tyere equipemnt constantly breaks u will lose signal and then they tell u be a week or more before techs even there techs tell ya to go somewhere else over rated and u pay way over then what its worth read more

God I hate this company. As soon as they have competition I will never consider them again, even if they improve. I have had to have a tech come out three times in the last month to fix the cabling. That's a pretty astonishing level of incompetence. read more

Once you get through the original operators who are very rude and abrasive while seeming to know nothing about their products, and get to an actual salesman or service representative it gets MUCH better. Don't these people realize that their actions affect the company's bottom line? Especially in this extremely competitive market? If I wasn't stuck with Mediacom because my historical apartment complex won't allow dish antennae, I certainly would have one of their competitors. Their cable goes out on the average of at least once a week and their wifi reception doesn't even go across my living room. read more

Literally the most garbage company I have ever had the experience of using. Internet cut out during an online exam, and 5 other times during that 1 hour time span (not exaggerating). Had 3 technicians come in one week only to keep having the same issue, and media-com uses these *technicians* as their only solution. Technicians themselves were rude and essentially told me to go tell my problems to someone else after I asked why we were consistently having issues after they came. Still having issues to this day and as soon as there is competition I am switching. read more

There's no other viable competitor (barring Dish), and Mediacom is very well aware of this. A complaint about another internet outage gave me around a dollar in change in discount, and no apology from customer service. I work from home and Mediacom's spotty internet is my lifeline. It's one thing that outages happen--it's another that 1. the only alternative is CenturyLink, which really isn't broadband, and 2. Mediacom knows we have no leverage. One star for that alone. Not to mention their data cap. That's absolutely inexcusable. Garbage. The Quad Cities absolutely needs to have a competitor to break up their monopoly. read more