got me a wheelchair ramp delivered PDQ! Called one day and made arrangements to have it delivered and they were able to bring it out and set it up the very next day. read more

Total Quality people, caring and professional. They always have a solution at a reasonable price, with great service and quick response times. read more

Consummate professionals with extreme knowledge of the product. It was easy to feel comfortable transitioning my mother to a wheelchair as they went the extra mile to make sure we understood everything about it. No fancy upsells, straight facts about pros and cons about each thing down to price point and weight of each item to lift. I can't imagine a better place to buy a wheelchair. read more

I recently had knee replacement surgery and was visiting St. Louis. I called Med X Change in advance for a scooter rental. Per the rental agreement, they had promised delivery of a scooter to our hotel by 5:00pm on 2/13/20. Unfortunately, upon our arrival to our hotel the scooter had never been delivered and when I called Med X Change, they were already closed for the evening. When I called the next morning, the individual who answered my call stated that they had forgotten to deliver the scooter. It was delivered within one hour but the technician who delivered it was in a rush and did not show us how to use the scooter. After numerous calls to Med X Change, we were never able to get the scooter to work even after asking for assistance from hotel employees and guests. Needless to say my weekend was ruined and I was prevented from doing much sightseeing outside of the hotel. read more

Wonderful, caring service! Takes the time needed to be sure you know everthing about your chair and how to use it.

I love this company and all the people in it. Each person is knowledgeable in a myriad of ways and oh so eager to help. Not having had any experience using a wheelchair they held my sweaty hand, answered every question with patience and thoroughness & made me feel well prepared to be in the chair for a few months. We had one issue with a payment and they quickly resolved it. Here's an example of their responsiveness: the first time I had to use the wheelchair it was to attend son's graduation from Lindenwood....the wheelchair Mr. Terry brought out was in black and gold - the school colors. Now who does that? I recommend Med X Change to everyone! read more

Response for Jo G.'s review I appreciate you taking the time to leave a review of our business. Businesses can use this information whether positive or negative to better themselves for future clients, and we appreciate you taking the time to do that. In regards to the wheelchair for your sister, I would like to make sure that we are on the same page with the situation. The chair she is in was measured correctly and fit specifically to her. I personally went to the facility and helped her with specific adjustments she wanted 7-8 times in the first month she owned it. We always try to go above and beyond for our clients to take care of them. I know due to her diagnosis she initially had trouble keeping her feet on the footrests of the chair due to tone issues, so I added grip to the footrests to help eliminate the feet from slipping off when the tone issues were happening. That was the cause for her sliding int the chair, but we worked together to resolve that. We removed the locking transport mechanism off of her original chair, and while we had the old chair I went ahead and cleaned it completely up before I took it back for her to keep as a secondary chair. I also replaced the EZ lock bolt from the old chair with the correct size needed for the new chair at no additional cost to her. We always try to go the extra mile for our clients, and I was happy to do so for her as well. She is a wonderful lady, and I have enjoyed working with her immensely. I will continue to keep checking in on her when I am in the facility to make sure everything is continually good with the chair. Outside of the little adjustments I took care of in the beginning, I was not made aware of any other issues with the chair since November/December of last year. She has all of my contact information including my cell phone and I am available 24/7. If you would like to reach out, I would be happy to work directly with both of you moving forward on any issues that may arise in the future. read more

My sister was sold a supposedly new wheelchair that she has had to have service every month for the 5 months she has owned it -This company sold her a chair that is too big for her and she keeps sliding downwards-all in all they did a poor job in determining her needs and in servicing their poorly manufactured or refurbished chair--Do yourself a favor and keep looking around read more