The entire staff has been so courteous and helpful. Always going above and beyond. They have a…read moregreat lineup of rentals, and got my dad a great price when he was ready to purchase a mobility vehicle of his own.

Extremely Disappointing Experience -- Poor Communication and Lack of Transparency…read moreI am sharing my experience because I believe customers should know what to expect when leaving their vehicle with Valley Park, Southern Bus and Mobility. Unfortunately, my experience was extremely disappointing. The biggest concerns were the lack of communication, the lack of clarity regarding charges and repairs, and the fact that additional work was completed without the notification and approval process I had specifically requested. My bus was at the facility for approximately five days before I received any communication, and I had to initiate contact myself. After the first two days, I called and was told that my vehicle was next in line and should be pulled in the following day, which would be Wednesday. By Friday, I still had not received an update, so I contacted them again and was finally given information about the status of my bus. At that point, I learned that I had already incurred more than $750 in charges. I had not previously been contacted with an explanation of any cost, how much for diagnostics or how things work in general at this facility. I raised this concern with the service manager (Nate) and requested clarification regarding the charges and the work being performed. I subsequently put my communications in writing so there would be a clear record of what was being discussed. The following Monday, I emailed regarding the charges and was informed that the $750+ charge was for diagnostic work to determine the problem with my bus. Although I was more than upset about not being notified beforehand, I chose to move forward because I needed the repairs completed. I also explained that my expectation, based on my experience with vehicle repair facilities, was to receive an explanation of the findings and estimated repair costs and to approve repairs before they were performed. I also informed the service manager (Nate) that if the necessary parts could not be located by the following week, I intended to pick up my bus. I approved the some of that work that was needed but was still waiting to hear back about the main reason for my bus repair. I contacted them again for an update. I was then informed that the needed part was already in stock at the facility. At that point, I provided approval to proceed with work and was waiting on more info about the main problem. After my email, I received a call. During that conversation, I was advised that additional problems could potentially be discovered once they got further into the repair. The main repair was $1400, but if additional work was required, it could involve approximately 18 additional labor hours and potentially another $3,200. Because of that possibility, I specifically requested that I be contacted before any additional work beyond the $1,400 repair was performed. I wanted the opportunity to understand what had been found, what the additional work would cost, and whether I wanted to authorize it. That request was made in writing. I then waited for another update. I did not receive one. By Friday, I contacted the company again and was informed that the work had been completed. I was also informed that the additional work, costing approximately $3,200, had been performed. When I asked Nate why I had not been contacted before the additional work was completed, I was told that the additional work had already been discussed. My concern is that, regardless of what may have been discussed previously, I had specifically requested notification and an opportunity to approve the additional work before it was performed. That request was not followed. For me, this was not simply an issue of the final cost. It was the overall experience and the communication throughout the process. I repeatedly had to contact the company to find out what was happening with my vehicle, what I was being charged for, what repairs were being considered, and whether additional costs were going to be incurred. I understand that repairs can uncover unexpected problems and that costs can change. What I expected was straightforward communication and the opportunity to make informed decisions about additional expenses before the work was performed. Based on my experience, I would not choose to use this Southern Bus and Mobility. I will look for another facility that can service my bus and that places a greater emphasis on communication, transparency, and obtaining customer authorization when additional work and significant additional costs are involved. This review reflects my personal experience and my understanding of the communications and events surrounding my repair. I hope that Valley Park, Southern Bus and Mobility takes this feedback seriously and improves its communication and customer-approval processes going forward.

Whoever rated this place at a 1 seriously needs to check their actions and attitude. I have been…read morecoming to this specific location for years. Every single time I have received nothing but a wonderful personalized experience. If I have to call the employees are pleasant and knowledgeable. If I was confused or had an issue any of them were willing to walk me through my problem. This is a wonderful location. Thank you for your excellence service!!

Please don't buy CPAP equiptment from here unless you have the patience of a saint and are happy…read morepaying extra versus ordering online. As another reviewer said, you have to hope that they get back to you if you leave a message or pick up when you call. They don't care to check what they order. I recieved the wrong tubing and am being charged much more than was said over the phone. When I decided to call it quits with Quipt, the person at the front at least tried to seperate what was rented from them versus what is mine at thend. "Don't worry about it", said one of the do-nothings in the office. That is their motto after you sign up for a rented CPAP. Here's hoping they don't try to steal any money from me and try to charge for the incorrect tubing they delivered that I drove there and returned. At the moment, the charge is still on my account. Also you can't turn off autopay without calling the main office. When I called, they said my account doesn't exist and I have yet to hear back. I'm sure the people in this location are below-average but I'd stay away from this company in general.

Carolyn S. 2023 I purchased a Bintelli Scooter 49cc…read morefrom Rock Road Scooter. I was pleased with the service and the ease of the transaction. It's a nice Company and the people are also genuine. My first visit turned into purchasing a scooter. I was overwhelmed with how fast my purchase went. I plan to purchase a second scooter in the future. I'm enjoying riding my scooter. It didn't take me long before I was off riding in the wind. What a rush!!! Thanks John

All staff have been perfectly helpful and personable! We stopped by a couple times before deciding…read moreon what to get and they walked us through the entire process. Two weeks now, enjoying learning to ride!

Went in for a tune up and a wierd noise, with acceleration. They were very knowledgeable of the…read moreissue and the bike seems vto drive a bit faster. The service was done sooner than expected too.

I used this SpeedEx location to send a VintedGo package, and it was never scanned or delivered. I…read morereturned to the store a week later and the owner stated he sent the package the day before. It has never been scanned, tracked or delivered. My fault for not getting it scanned when I dropped it off and trusted the owner to do it. Never again.

Response for Jo G.'s review…read more I appreciate you taking the time to leave a review of our business. Businesses can use this information whether positive or negative to better themselves for future clients, and we appreciate you taking the time to do that. In regards to the wheelchair for your sister, I would like to make sure that we are on the same page with the situation. The chair she is in was measured correctly and fit specifically to her. I personally went to the facility and helped her with specific adjustments she wanted 7-8 times in the first month she owned it. We always try to go above and beyond for our clients to take care of them. I know due to her diagnosis she initially had trouble keeping her feet on the footrests of the chair due to tone issues, so I added grip to the footrests to help eliminate the feet from slipping off when the tone issues were happening. That was the cause for her sliding int the chair, but we worked together to resolve that. We removed the locking transport mechanism off of her original chair, and while we had the old chair I went ahead and cleaned it completely up before I took it back for her to keep as a secondary chair. I also replaced the EZ lock bolt from the old chair with the correct size needed for the new chair at no additional cost to her. We always try to go the extra mile for our clients, and I was happy to do so for her as well. She is a wonderful lady, and I have enjoyed working with her immensely. I will continue to keep checking in on her when I am in the facility to make sure everything is continually good with the chair. Outside of the little adjustments I took care of in the beginning, I was not made aware of any other issues with the chair since November/December of last year. She has all of my contact information including my cell phone and I am available 24/7. If you would like to reach out, I would be happy to work directly with both of you moving forward on any issues that may arise in the future.

I purchased a power chair less than a year ago. I've had a multitude of issues with it. Having…read morespoken to the manufacturer , it was my understanding that parts would be sent to the dealer , but the dealer needed to contact them. I have suffered from a severe nerve pain disease for 15 years. I was told in August 6 that they were having parts overnighted. August 14 I found out they did nothing. I ended up being called ignorant by Chris for the second time. However, today he yelled at me with witnesses listening. I spent $3000 for this chair. I'm seeking outside help now.

I appreciated the responsive and prompt assistance and service. I was in need of having a hitch…read moreattached to the back of my car fr a bike rack. I highly recommend them.

They replaced my goose neck hitch on my 2007 1-ton . They normally stock this part but with the…read moreaftermath of the pandemic and all it took about a month to get the parts. Once they had the parts, they replaced it the day I scheduled with them. They do great work... Thank you so much!

Needed a replacement windshield for my 2019 Mazda CX-5. Very pleased with my new windshield…read more Everything works perfectly as if it were the original. The owner is very knowledgeable about glass, and I trusted that I was getting the best price. I could tell that he was looking out for my best interest before trying to get a sell. I would happily recommend this company for anything glass related. Service was completed the same day, and the owner was very accommodating to my schedule.

I had two storm windows and one small double pane basement window replaced when selling my home…read more The glass looks great, it was done in a timely manner, the pricing was fair and straightforward, and the service was simply outstanding. I'm impressed.

This is a great place. Staff is helpful and friendly, they have a huge assortment of bikes - all of…read morethem very well taken care of and the prices are reasonable. EXTREMELY RECOMMENDED.

Glad to see Kary Bike Re tal back in business (though without the brick and mortar). Just call…read moreahead and the owner (name escapes me) will meet you at their bike garage right off the trail and get you set up.