They provided a airline replacement powered chair to me in 2022. I started having issues with…read more Stopped by unannounced to the store recently. Their tech was available and took a look at it. Five minutes later after they connected a controller to it and they changed a setting. The problem is gone. I asked what I owed. They said no charge. This is customer service!

My wife & I need to give Noelle a 5 star review. My wife has horrible arthrofibrosis in her knees…read moreespecially her right knee. We needed a lightweight easy to use electric wheelchair for her. She looked around and online, but we found the perfect one at Mobility City and Noelle was the perfect saleswoman. We are looking forward to more out & about adventures because of this wheelchair.

Have used this place for years to have necessary monthly supplies. Never had a problem until the…read morelast year or so. if someone answers the phone, it is shocking. Time after time you have to leave a message and hope they get back to you. Often, they simply don't and you have to call again and again. When Jay retired, the ordering process totally died. We just contacted a new online company that called us back in a couple of minutes and took care of everything. Goodbye Quipt or whatever you are calling yourself these days.

A pain-free experience and they came through like a champ when I needed their service!read more

We had a clean cut tub done. We absolutely love it. I wish we would had had it done a lot sooner…read more It is so easy getting in & out of the tub now. He did an excellent job. We highly recommend this company to everybody. On a scale of 1-10 for the job they did for us, they get a very well deserved 10. Thank You.

He put in shower bars and one on door going to garage. Did a great job super nice people coming backread more

Awesome experience renting a van to take my dad around while in town! Easy pick up - clean, fully…read moreloaded, comfortable van. Angel was an absolute joy to work with! Thank you!!!

From the owner: Southern Bus & Mobility provides Wheelchair Accessible Vehicles and Mobility products to the…read moreBreese, IL area.

After a fall in the home, my mom needed help gaining her independence back. I went into the store…read moreto look at the lift chairs. I was so pleased to find out they rented them. Mr. Bradley (owner) was so helpful and even showed me some items that I never even thought about. I purchased some safety bars and he was able to install them the very next day and deliver the lift chair. Wow!! Such incredible customer service!!! I am so glad I came upon this wonderful store and owner. I would highly recommend Mobility Plus!

From the owner: At Mobility Plus in Ballwin we are certified to help you stay active and safe in your home and on…read morethe go. We have a showroom where you can test products like mobility scooters, powerchairs, wheelchairs, lift chairs, bathroom safety, rollators/walkers, ramps, stairlifts, and other mobility equipment. We also offer free in-home consultations as well as delivery and installation of stairlifts, custom ramps, and other safety equipment. Rental items are also available for temporary illness, injury, or when family member with limited mobility are visiting. We pride ourselves on excellent customer service and making sure you are fully satisfied with every purchase that's been individualized for your unique needs! Call or come by to experience why we are the best mobility equipment provider in the greater St. Louis area.

The vehicle delivered to us was not what was expected. Many issues with the quality of work, a…read morebroken windshield and no responsibility or accommodations were made, only blame placed on the customer and empty promises to correct, followed by no warranty and rescinding any offers of making it right. It has cost a lot to fix what was not done correctly to make this vehicle safe for my son. 100% do not recommend. CRFA of 2016 allows honest reviews.

This business owner has mentioned litigation and to kindly remove our review post, because he feels…read morethat some of our information is inaccurate. So, we are clarifying aspects of our review. He stated that he was paid less than we stated. To clarify we did pay the accessibility dealer $17,349 for the modifications to our UTV and they paid him whatever he was due. When we indicated that amount it is an all-inclusive bill for modification and transportation. He disputes the cable situation so we want to clarify that the cable we spoke of was installed on our UTV at the time we received it. All this being said this business owner has offered to purchase this UTV back from us or give us and upgraded cable (which we have already replaced). The problem with pursuing this avenue for us is we are left with NO UTV and our son suffers the consequences of this by not being able to go anywhere in a UTV with his track chair. Plus we are out an additional $2000 for the corrective work. We offered as a compromise for this mess that he reimburses us our corrective fees. If he does so we will let you know. I believe that a person should be allowed to offer their personal opinion or belief of their experience with a company without fear of the threat of retaliation or litigation. ORIGINAL REVIEW: We had to hire someone else after delivery to fix his incompetence. One star only because they lengthened the body and the drive line for us, so we didn't have to. There was a cable less than a quarter of an inch that was Jerry rigged as the shift cable. Not even Polaris.! The driver seat was at such a backward tilt we couldn't even reach the pedals. The foam on the seat cushion isn't even covering the metal, so it hurts your butt. Our wheelchair brackets were only tack welded and one came off the floor that it was supposed to be welded to. When lengthening the frame, he only reinforced part of the frame. And then only reattached part of it. He welded the drive line bearings directly to the frame. So now we have a vibration when going over 15 miles an hour. They sprayed overspray on a brand new UTV. And was very rude on the phone when corresponding to the mobility dealer for us. We paid him $17,000 for a very shotty conversion. Beware.!!!

I have tried at least a half dozen times in the past 4 months to update my insurance info in the…read morecustomer portal and it is never updated. I've called at least that many times to talk with a representative over the phone to change it and never get an answer, just voice mail. I leave my info and never get a call back. Worst customer service ever!

I have been trying to get some catheters ordered for over two weeks and can't get return calls…read morestatus etc. extremely poor customer servic. I'm pretty well done with them.

I am on oxygen at night . I have had a concentrator for about two years and Lincare has yet to…read moreservice the unit. I wonder if that is normal

I have been trying to get a machine picked up for 3 months now and keep getting charged monthly. I…read morehave received supplies in the mail without even getting calls. Been charged almost $1200 now and have not used the machine. Try to call billing and get put on hold for over 30 minutes waiting for someone to pick up. Then get someone foreign that just tells me that they will review it and possibly get me a credit in 1-2 billing cycles. I am not satisfied at all.