Took my daughter in for an allergic reaction. Dr and staff were so swift, friendly, and…read moreprofessional. No problems with our insurance, or getting her diagnosed quickly and on our way. In and out in less than an hour. I am so happy I found this establishment. Physicians United will definitely be my first choice should we need urgent care in the future.

They begged for a review. After I told the truth they responded they could not find that I ever…read morecame in. Mid-level s and CNA were lost . I actually got second hand embarrassment watching them. Go to a real Doctor.

I saw Dr. Robyn Black for the first time in March of this year. Yes, I did have to fill out the new…read morepatient paperwork in advance, and it was about a month before I was called to schedule an appointment, but that was fine with me, as my first appointment was a wellness check. When I arrived for the appointment, the wait was not long at all. I love Dr. Black, and the staff was very friendly and professional. Dr. Black made me feel very comfortable. The visit was not rushed, and I came away feeling that she is a very competent and caring doctor. I would definitely recommend Dr. Black and Center for Primary Care!

I recently moved and my old PCP referred me thinking it was the centeral primary care practice for…read moreAugusta University. They were wrong. Do yourself a favor and just call AU health's central appointment line. The staff can't make appointments without new patient forms filled out. And they can't expedite new patient appointments based on patient needs. There is no webform and no way to submit the form via a modern interface like email. Instead you have to go though their disastrously implemented new patient portal (separate from their patient portal that is accessible though the website) doesn't seem to transmit jpegs or pdfs despite showing them in the sent folder. The person on the phone can't tell you if your forms went through on their garbage messaging system. Even if they do go through, the doctor has to 'accept' you. There is no time expectation for this step, it takes as long as it takes, could be weeks. Is this an exclusive club or a primary care doctor? Each time I call they tell me my expected wait for my new patient appointment is longer, from 2 weeks the first time I called and attempted to submit the form to 4-6 weeks today. There were too many red flags, I just couldn't believe this complete lack of professionalism and poor service. Thank goodness I called the AU central line today, they gave me an new patient primarily care appointment two days from now. If I had started with AU I could have avoided hours of stress and headaches and some urgent care and ER visits. Don't be fooled!

My husband and I have been to the North Augusta Walmart Little Clinic. He went 2 times for…read morediagnosis of flu and for an injured knee. I went 3 times with asthma related issues. We were both dealt with professionally. The diagnosis was in line with our symptoms and appropriate medicine and services were given. I was referred for an x-ray. They Clinic office was timely in notifying me about the results of the x-ray. They have called several times to check on my problem. We both have very competent health care professionals, however, it is not always easy to schedule an appointment. Therefore,we will continue to go to the North Augusta Walmart Little Clinic because of the hours they are open and the care we have received.

I tried this clinic thinking maybe it was a good alternative. First I will start off with the good…read morepoints-well, it was clean. The staff was friendly enough. That's all I can say. I was a walk in patient. There were two people ahead of me. I signed in, filled out paperwork and was told it wouldn't be long. Then two other people walked in. They were all taken back while I was left sitting. I asked how much longer and was told the other two had appointments but it wouldn't be much longer, maybe 20 minutes. It was way longer than 20 minutes. I finally got back into a room. Vitals were taken and then I had to wait for a "nurse" to come in to take my information. For someone in that position to not know what a very well known prescription was so she could type it into my information surprised me. Then for her to not know what congestive heart failure was when we were going over family history, really worried me (about what she does and doesn't know). Again, I waited a long time but the practitioner came in. She was nice enough, but still didn't seem to understand my problem and was very little help. They ran two tests, both of which I had to do the test itself, MYSELF, handing it to them when I was done. They told me it would take two days to get back the results (of which I paid extra to get the lab work sent off). This was on a Thursday. This is now Monday night, I have called repeatedly today-Monday-and they still won't call me back with my results. I did talk to someone there, but they had to get someone up front to call me with the results, to which no one ever called. They also told me when I was there that they would call in a prescription for an antibiotic and for me to pick it up if symptoms started getting worse. I called today (Monday) and nothing was ever called in. They fell down on the job all of the way around. Basically, if it was something very serious, I could be in real trouble by now. This was single handedly the WORST medical experience I have ever had.

I have been a patient of Evans Medical for 25+ years. On my latest visit I was tended to by Keenan…read moreTempleton, PA. My appointment was a follow-up to a recent hospital stay. He was up to speed on my history and I found that he was attentive and knowledgeable regarding my meds. My schedule is not very flexible and he worked with me to find an acceptable time for my next appointment. I highly recommend him if you find yourself in need of medical care.

I noticed a low rating of 3.6, no way ... in most cases with an appointment I am seen within 15…read moreminutes and if not they have always squeezed me in. Dr Ikeler is fantastic and so is 90% of the staff. Unfortunately 15 years prior to my 5 years going here My prior doctors were good with medicine but poor with patients customer service. Here both are better.

Brandy (with dark curly hair) is a great nurse. She really cares about the patients. She went out…read moreof her way to make my mother feel better. Something needs to be done with the check-in process. You are in the waiting room answering questions and everyone can hear with the large HIPAA sign on the wall looking at you. When we went to the back, the girl at the front told me to stand in the hall because the PA was in and out with charts open on the computer, but did not mind yelling questions for me to answer in front of everyone while checking in.

My husband went after being sent by local emergency care. Unfortunately not being there to save…read moresome aggravation after being there 3 hours and nothing being done for his red swollen wounded hand. The nurse didn't even think to offer a glass of water to even plump up a vein to take blood! It's infected! Now how could they have been more efficient to ease his pain?? He left after being tired of being moved back-n-forth from nurses station to waiting room!

As a veteran I am usually just grateful to have healthcare, so coming on here to write this review…read moreis saying a lot. I've been to two VA hospital in other states and this Facility is by far the worst. It's so bad you can't even get in Contact with the patient advocate. You at either waiting for months for an appointment or in pain in the ER waiting for hours. There is very little compassion within this facility.

I've been a patient here for about 2.5 yrs. I just left a positive review on their podiatry office…read morebut I just wanted to say that I've also been to their MRI office, their pain management office and their emergency room. I was super impressed with their MRI office and their pain management office; extremely professional and quick. My experience at the ER was very good but I wasn't able to get in and out as quickly as I wanted and it was CRAZY cold in the waiting area (many of us were given blankets) and I don't normally mind the cold but this was beyond what I've experienced before. It took me 2 hours to get seen, get prescriptions and get out. That said, I was seen by Dr Mah after only 65 mins which was pretty good for an ER figuring I only had painful sinusitis so I was low in terms of priority. Dr Ma was very nice and told me to wait in the waiting area for my prescription paperwork. The thing that got me was I had to go up to the desk 40 mins after leaving Dr Ma's office to get action on my prescription paperwork. I'm not sure much longer I would've been there if I hadn't done that. Luckily I did so I was out in 2 hours. I had to go back in for a meningitis concern on a Saturday which either meant going back to the VA's ER or a MedStop and I chose the MedStop which was a good choice as I was in/out in 20 mins with prescriptions in hand. I still give the VA hospital (both downtown and uptown locations) a FIVE STAR rating b/c my overall experience has been phenomenal in the past 2.5 years.