Brandy (with dark curly hair) is a great nurse. She really cares about the patients. She went out of her way to make my mother feel better. Something needs to be done with the check-in process. You are in the waiting room answering questions and everyone can hear with the large HIPAA sign on the wall looking at you. When we went to the back, the girl at the front told me to stand in the hall because the PA was in and out with charts open on the computer, but did not mind yelling questions for me to answer in front of everyone while checking in. read more

Charged over 3,000 dollars to be treated for the flu requiring a bp and temp check, listening to my lungs and dispensing an antibiotic rx?? My wife was also charged over 3,000 dollars for her flu tx and antibiotic rx?? Gross overcharging for medical care! Stay away from this group!!! read more

My husband went after being sent by local emergency care. Unfortunately not being there to save some aggravation after being there 3 hours and nothing being done for his red swollen wounded hand. The nurse didn't even think to offer a glass of water to even plump up a vein to take blood! It's infected! Now how could they have been more efficient to ease his pain?? He left after being tired of being moved back-n-forth from nurses station to waiting room! read more

Brought in with multiple seizures. Apparently I was given an extra pill for that over two hours later. My father was present the entire time. I don't remember much obviously so the 'doctor' that saw me took the liberty of writing a report in my medical files with no prior experience of my medical conditions. I wrote good reports up until recently. The doctors there now are sub par at best. Web md can help you more. If you need help I recommend the Real emergency room. This has become a very overpriced useless prompt care. I can't believe Aiken Regional Hospital would have an affiliation with this place because I have some great doctors in Aiken. This facility however I wouldn't even give a star if possible. read more

I was seen last night by Dr Troy Paul Coon at Sweetwater ER in North Augusta and had the absolute worst experience I have ever had in my life with a physician. He was incredibly rude, sarcastic and actually gave a smirk when I told him I did not remember injuring my ankle due to a previous stroke that affects my memory. I asked for an xray to be safe and he said he would not do the xray without an injury.. I again told him I had a stroke I don't remember to which he then said nevermind I won't do an xray you can leave. I never raised my voice or negatively questioned him I simply said...politely.... how do you know it's not broken? I have never been treated this poorly and will definitely take this matter further up the line. The level of disrespect was overwhelming and left me in tears! read more

Fron desk guy was nice younger nurse was rude with no empathy. Saw the Dr maybe 5 minutes. Saw the radiologist mostly. She was nice..was told they thought I had a herniated disc from an accident 2 days earlier. Gave me a shot of morphine, Percocet and prednisolone. Name of an orthopedist , who can't see me . No where ony paperwork does it say anything we talked about nor in my patient portal. Just really vague stuff. No diagnosis. Just a big thing on the medicines they were prescribing. And how to strengthen back muscles. I didn't go in for that. I took a very nasty fall from a company's safety incompetence. I'm not sure what going on but these are just hot and click papers they pretty much give everyone read more

Thank you, Thank you, Thank you. My mother was in heart failure- brought her here and received a thorough evaluation from caring and attentive providers. She was brought back and quickly examined, treated with empathy and ( mostly ) expeditiously transported to Aiken Regional Medical Center which is a whole other success story. I have never felt more confident in the care my senior mother has been given, even in a large city with excellent healthcare options. The fact that a small clinic can provide the sort of care makes me feel good that I moved my mother here to be close to me. I can't think you enough for contributing to her success in continued and beloved life. We need her. Thank you. read more

The care I received here was amazing. The facility was clean the staff friendly and professional. I especially wanted to shout out to nurse Brie for her excellent care. She was exactly what we needed in our crisis with my mom. Her care and compassion went a long way Also, like to thank Dr Griffin on night shift. Having a loved one in from out of town and have an emergency we needed someone to take the time to gather all the information and take time to assess. And thank you to Angelica for being so kind and caring to us. We appreciate all of you read more

Everyone at Sweetwater is friendly, and I noticed a lot of new staff members who were learning how operations are handled. I appreciate the front staff for working promptly and efficiently. My nurse was also very attentive. However, I think Sweetwater could improve when it comes to lab work. I provided a urine sample, but it wasn't picked up for 50 minutes even though that was the main reason for my visit. This delay held up the process and tied up rooms for other patients. Overall, I was at the facility for about two hours, but my visit could have been significantly shorter if the sample had been collected and processed in a more timely manner. read more

. I was in the E.R for hours people kept forgetting about me and a lot of the workers seemed to care less . The second Dr.Qadir came in my room she got down to the bottom of my problem very fast. She is super sweet and you can tell she truly cares about her patients. One of the most caring doctors I have ever met. I'm very glad she was there that day. read more

Friday July 4, 2025 @ 4:30pm - My experience with the ER at Sweetwater and their staff has been totally outstanding as I received top-notch service. We were visiting family and I had a reaction to my BP meds that caused my upper lip to swell astronomically. Family took me to here. Walked in and gave insurance information and other information. We weren't seated 5 minutes before calling us and putting me in a treatment room. I was treated for my symptoms and waited for about 60-90 minutes for observation to ensure meds started reducing the swelling. Amazing doctors and staff. Thank You, Thank You, THANK YOU!!!!! read more

I was actually there a year ago, and had the best possible care after my doctor diagnosed my issue, and sent me there. It was in the evening,and no wait after arriving in ambulance. They did what they could for my pain, and sent me to hospital. The facility was very clean, and staff efficient. read more

Treated 3 weeks ago for a serious illness. They were fast to discharge me with no referrals for follow up treatment. It only gets worse from here. I went back less that 12 hours ago and was never given a call light. I had to search for it . Dr.Jefrey Serato,OD,ZERO head to toe exam.He put false information in my chart refuse to correct it. So I just letting everyone know!!!!Don't go here unless you need a tetanus shot.Landon RN came into my room diagnosed me then refuse to advocate SMH.Unsafe and dangerous!!!! read more

ER at Sweetwater - Emergency Rooms Near Me - North Augusta, South Carolina

the quality of care has went completely down the drain at this location. claims wait time was 15 minutes but it took 2 and half hours to get called back to a room just to be told to wait, mind you this is a 16 week pregnant woman who has bleeding and cramping. an hour later they did a dopler just to say they can't find a heartbeat 47 minutes later they did an ultrasound only to be told we don't know the results ye. it has been 1 hour and 23 minutes still no result. if your a trained ultrasound tech or even they plain eye can see on the ultrasound if the baby is moving or not. seriously need to get it together peopl. read more

Came here and there was no waiting. Super clean place, great staff. Fast, professional service. Was taken care of by Dr. Dees, his fabulous nurse, Michelle and that amazing imaging tech, sorry, forgot her name :-(. I highly recommend this location for prompt care. read more

ER at Sweetwater - Discharge folder with all your copies in it. Very nice to have. - Emergency Rooms Near Me - North Augusta, South Carolina

In room for five hours and was tended to for those hours. Finally. Released- with the wrong diagnosis. I am so disappointed in care and services. read more

Overloaded and waited 2 hrs ! We went to another ER sorry but there was not hardly anyone there

So thankful for the prompt treatment I received last night. Everyone was caring, friendly, and professional.

If I could give no stars I would staff is rude and unprofessional severe high blood pressure triple digits top and bottom get shoved in a room no call butter crying in pain from headache cause bp so high 3 hrs later they come in rude again still no meds to bring pressure down don't go here may be new but worse care you will get they only keep 5 star reviews cause they don't want you to see that there care is terrible read more

After a VERY disappointing experience at Piedmont ER last week, I knew I couldn't go THERE again --- if I wanted to actually get TREATED, that is --- but I'd never been to the ER at Sweetwater, either. What a great experience! Their wait time was posted outside and it was accurate. The nurses, clerk and the on-duty doctor took time to tell me what was wrong and what they were going to do about it. It was late in a weekend and the pharmacies were closed, so they gave me an antibiotic shit until I could get the prescriptions filled. Then they gave me a nice portfolio with all my discharge materials. They only thing that could have been better was the intake registration, which seemed to be scribbled on the back of an envelope. This is definitely our ER of choice as long as we're living in North Augusta! read more