This is the dirtiest, most unprofessional hospital I've ever dealt with. There is no customer service. It's amazing to see how this hospital has changed from a premier heart hospital to what a former doctor there said people are calling "the hood" since the MUSC takeover. read more

If I could give this hospital zero stars I would. On July 22, 2023, My 85-year-old great-aunt was transported to Providence/MUSC via an ambulance because she suffered from a fall the week prior and had been released from the Baptist ER because CT scans showed no broken bones. She had spent a week with no memory and was in such agony that she was unable to care for herself and had been lying in waste in her bed (she lives alone and I found out 8 days later when she was briefly lucid enough to call me). Upon being seen by the Providence ER, the NP did the same scans as Baptist, which obviously found nothing, and upon providing a prescription for a muscle relaxer and a pain medication (one that absolutely NO pharmacies in the county was able to fill because the medicine was such an unusual dose--all of the pharmacies I went to checked their other locations), said they were releasing my great-aunt. I asked for a social worker, who would be able to refer her to a care facility, because my great-aunt was unable to move, barely coherent due to her injuries, and lives alone with no one to care for her. She has Medicare and Tricare, so it wasn't even an issue of not being able to pay for it. The nurse practitioner said there were none there and promptly left. My cousin, also an NP, was on the phone with me. She informed me due to her knowledge as a health care worker that a social worker had to be on call and told me to request one. I did and another woman, who I assume was a nurse, immediately replied there was no one on call. I gave my phone to her, and she repeatedly told my NP cousin that there were no resources they had available to get care secured for my great-aunt nor any beds there for my great-aunt. We repeatedly emphasized that my 85-year old great-aunt was not able to move, not able to care for herself, could not go to the bathroom or clean herself, and had NO ONE to care for her, let alone someone with the necessary health care skills to do so properly. My great-aunt, whose condition was, according to Providence, healthy enough for them not to bother to do anything else or secure assistance for her at another facility, was transmitted back to her home via ambulance and lowered into her bed via stretcher. With great difficulty, I managed to secure a telehealth appointment with my great-aunt's primary care doctor, Craig Maylath, two days later, the soonest I was able to get her seen. Two more days my great-aunt went without the care she needed. Upon informing the primary care office of the situation, I was told that Providence should have facilitated an admission to an acute care facility, given the seriousness of my great-aunt's condition, and as an ER they should have been able to get her in. Without admission directly from an ER, getting my great-aunt into an acute care facility now would prove difficult. I called the Providence ER and asked to speak to a social worker. I was transferred to a woman who identified herself as a case worker and I explained the situation. The case worker told me that there was, in fact, a case worker who was on call that day the whole time. I was lied to. My aunt was finally admitted to Encompass on Wednesday (nearly two weeks after her initial fall). Upon going through lab tests, she was immediately admitted to Richland Memorial ER because of the seriousness of her condition. She spent the next two weeks bouncing back and forth between Encompass and Richland Memorial ER. Yes, I have filed a complaint with the Patient Advocacy. I suspect that, because the advocate's subtle jabs implying a distinction between the term "case worker" and "social worker" during the call, they will close the case and cheerfully skip off, patting themselves on the back for a job well done, to continue to not provide care for patients. Here's why I know that this is a lie and an excuse. I asked for a social worker when I called into Providence ER and was promptly transferred to the "case worker." Clearly the ER themselves uses the term interchangeably themselves, as case workers and social workers at a hospital perform similar duties. Interesting how they are simultaneously equivalent yet distinct depending on what's more convenient in the moment for the hospital workers. I won't get into the possibility of my great-aunt having not receive the care she needed due to her race (she is Korean and speaks with a thick accent, despite being fluent in English and understanding it perfectly). But I think I've made it pretty clear that, if it weren't for my great-aunt having someone there to advocate for her, she would have died because of Providence. read more

All I say is do not come here if your life is actually in danger. And if you need a flu test or anything of the sorts be sure to carve out atleast three hours out of your day. This place is a joke If I can't make it to Lexington medical just let me go read more

Was forced to pay a 100$ copay without being told until after I saw the doctor. The woman who was supposed to check me in didn't do so until after the doctor saw me. Very irritating when people don't know how to do their job and can't admit they made a mistake. read more

Only got 1 star because you can't give them a 0. Worst ER ever worst hospital ever, If you were to tell me they cared about people and felt a rush to make people feel better, I would laugh at you. What a joke. Please don't come here if you need help asap. read more

My daughter was seen here last night July 4th and she was very well taken care of. The doctors and nurses were incredibly caring and friendly. read more

My experience was a little weird . I went there for my wife to be seen in the ER - they told her she has a stomach bug but she really had a strained liver they told her everything looked normal so just be aware of that. However , the personnel was kinda nonchalant but it was early so i get it. read more

Arrived at midnight to the ER. Couldn't breathe and had a terrible cough . I waited 4 hours to be seen for literally 1 minute . After that, I had to wait again For an hour. Anytime I asked when I will be done , it felt like I am bothering the person I am asking. no good customer service ! I will never be back ! read more

I made a yelp account just for this review. Whoever was clocked in at the desk with a beard at 11:30 about, you are what is wrong with health care. Friend was brought in completely numb in a wheelchair from the neck down and this guy continuously rolled his eyes and talked extremely condescendingly to our friend who was barely even able to speak. Not only that, it took us waiting almost 10 minutes for anyone to come to the desk. When someone did, it was the bearded guy, and he sat there and typed up whatever he was tying for 2-3 minutes while our friend sat right in front of him motionless and struggling to breath. His first two questions were him sighing, rolling his eyes, and asking if he "took anything", friend said no, of course. After over two hours of waiting he was told that he had a seizure. They sent him free while he was still numb and told us there was nothing they could do. We were told "sorry, good luck at the primary doctor." I'm editing this at 1:11 am. Almost two hours, and they returned him back to us in the exact same condition after getting his IV and nothing else. Shame on you. Healthcare in Columbia is full of people who don't care about others. read more

No. Turn around. Go someplace else. Dirty. EXTREMELY poor service. Took my friend there to the ER last night for what we suspected was kidney stones. We had just came from a holiday party at the medallion convention center, Columbia. My friend was loaning, basically keeled over, dizzy, foot tapping, almost vomiting everywhere, obviously in extreme pain. The front desk lady straight faced tells me "it's probably just a food bug. We will get you in when we we can" Finally they take her back where she proceeds to vomit into the bag they give her. Her nurse says "that's gross and it smells like alcohol" (I have 5 witnesses that say my friend only had a half a drink before she started to have pain) and the nurse proceeds to go to the nurses station and tell all the nurses (within earshot of my friend) about how they have a silly girl alcoholic in their room and they all get a good laugh. Almost 4 hours later...KIDNEY STONE!! Probably would've gotten her treated faster if they had taken her seriously. Not to mention...the place is filthy and all biohazardous waste just goes into the regular trash...vomit, catheters, IVs... WRONGGGG!!! I will never take a family member or friend there again read more

The quality of care as an inpatient seems to be fairly good overall. The attention in the emergency room is hit or miss depending on when you unfortunately have to go. My father-in-law has been an inpatient several times and he says he is taken care of very well overall especially on fifth floor heart. We did have an issue with one of the staff members in the emergency room being extremely rude to us when I had to step out into the hallway to give him some privacy to use the urinal. Other than that, everyone there seems to have a good attitude which is important for patient care and recovery. read more

I will never ever go back there. I presented myself with a boil-looking rash on my leg. I made sure to tell the doctor that I had fallen 10 days prior and broken my skin. After a superficial look, he quickly diagnosed me with shingles. No culture was taken like it should have been for proper diagnosis. This incompetence cost me 1-2 weeks of treatment. While I was taking the anti-viral medicine they prescribed, the MRSA (bacterial) infection was ravaging my leg. This grave incompetence could have easily cost me my life. read more

This is the absolute most worst hospital I have ever been to. I was in the ER with my son for nearly 5 hours for an abscess tooth and I waited over an hour to get his meds and be discharged once the doctor came in. I will NEVER come back to this ER for treatment. The environment was also not clean. My son was put into the "code" room because they didn't have any beds and we were told that if anyone coded during that time we would be kicked out. I honestly would like to give this place 0 stars. ABSOLUTELY TERRIBLE!!! read more

My wife needed to have a procedure done here and we had a great experience. From beIng checked in to transport the staff was very attentive and through. The nursing staff knew their jobs and were very professional. My siblings were born here back in the 60's and 70's and it was great to see how well this hospital has done. read more

Probably could better service at a prison camp. A lot of the staff members were rude and treated us like we were causing them hardship when the place was deserted and absent of patients. The staff were visibly laughing at us as we were being lectured on how they run things here. The "prison camp" security person should never be allowed to have contact with patients or their families. The abusive treatment of family members who are with their loved ones at a time of need is very concerning. read more

Do not come here. My pregnant girlfriend and I came here because she was having severe pain in her back and bleeding. We came here and spoke to a nurse maybe 30 minutes after arrival. The guy was very unprofessional and was bluntly not compassionate. He took a urine sample to verify my girlfriend's pregnancy and that was 3 hours ago.. there's been patients coming and going since then. I was under the impression there's a priority list of patients? Is a pregnant woman in SEVERE pain not priority? But left to wait hours.. don't even get me started on the cleanliness of the waiting room. No one came to clean or disinfect the waiting room our entire visit and I asked other patients waiting if they had seen anyone come and clean and NO ONE did. They don't even do COVID checks.. they have a sign in the window and in the entrance that just says wear a mask and social distance yourself but there's no one enforcing mask wearing or the seats distanced adequately. Please do not waste your time. Not even sure how this place is still operating. read more

Providence Health - Waiting room - Hospitals Near Me - Columbia, South Carolina

i can't say enough about the way that MUSC downtown cared for my dad when I brought him in. from the ER, to radiology, to the unit he was placed on. everyone was caring and respectful. we were given what we thought was the most difficult decision of our lives while there, and that was to leave and have my dad placed on hospice for a new cancer diagnosis. SCOA was able to get us in right away with the help of the MUSC doctors, and the most difficult time of all of our lives began. saying see you later to my dad. I am forever grateful to all of the nurses, techs, and doctors that helped make my dads transition to Heaven a beautiful experience. thank you MUSC for all that you do. read more

Providence Hospital is a total dump. My dog's veterinary hospital is cleaner and has There is no rating. It's a total dump. My dog's vet hospital is cleaner. The beds are totally worn out and if you stay a few days plan on returning home with back problems. The floors are dirty and the bathrooms are dirty and outdated. The sheets are torn and the bath towels are old and scratchy. Having lunch in the cafeteria was a real treat. Having lunch while a large roach crawled across the floor mid day Very appetizing. On the bright side if there is one is the nurses are truly amazing and dedicated Will never ever return. It's like going back in time and truly no comforts of home. read more

If quality care, compassion and decent patient care is what you're after, this is NOT the place for you. The ER is unorganized, communication is poor, the staff looks at you like a piece of furniture if you approach the desk, and no one seems to give 2 cents. Where did they find the staff? Did anyone take a medical oath? I waited with my mom for 9 hours in this ER. Poor communication and a lack of empathy was my take away. She was admitted and after our 9 hr stay in the ER, I only hope the same values and patient care will not be th same on the floors. read more

I have, unfortunately, had to visit ER's a few times in the last few years. This one is the absolute worse. I was going to write this review a couple of hours ago but thought I should hold off for a bit to give everyone a fair chance. I should have written it then, it would have had a higher rating! It continues to go downhill. Just now we heard every conversation from another patient. His weight, what's wrong and oh yeah.... want his SS#? Because they just repeated it for the second or third time out loud to him so he could confirm it. Loud enough that we could hear it. Every number. The woman working the check in desk seemed to be bothered that we interrupted her conversation with another young woman. What a shame that our emergency disturbed her. I'm not even going into all else that has been wrong because what just happened, in my opinion, takes it below even one star. The nurse was going to inject some medicine directly in the IV tubes that were in my husbands hand not the tubes going into the iv bag. She dropped the syringe on the floor. She picked it up, gave it a quick alcohol wipe and then used it. Have I mentioned that the room is dirty and the floor even more so??!! It happened so fast I didn't have time to react. When I mentioned how filthy the floor is she just responded by saying that they didn't want to waste any of that liquid gold - it was steroids. ** this review was written in mid to late August. I stopped when the doctor came in and only now saw that it was still in drafts. My opinion of this emergency room has not changed and I have told everyone I can to never go to that ER. It's disgustingly dirty, the check in girl was rude while I was scared. The nurse was terrible. From dropping things to getting upset because I got a sheet out of the cabinet for my husband who needed something under his head. She said that I messed up her count. I have to say that it didn't make me sad at all when I got another one to cover him up when he was cold - after we had waited for over ten minutes for a blanket. Hands down- worst ER ever visited in any state. I read more

I've never seen a hospital ER so dirty I mean DIRTY!!!sitting here for 5 hours and have not seen no one come out to clean I read some where on here the wait time is 37 minutes Please!!!! Never Ever Again!!! Please DO BETTER the community does not deserve the filth here nor the wait time Sad sad sad if I could give a Negative star I would but this site won't allow me read more

I went to this hospital with a blood pressure of 185 over 110 I sat and waited 1 hour and a half just to see the doctor and it took them over an hour to even treat me when I asked when will I be seen by anyone the staff got an aditude as if I was bothering them...so yes some of the nurses were very rude but on the other hand the nurse at the 1st desk was very nice and the floors were filthy I wouldn't recommend coming here read more

Worst emergency room ever been here six hours with no doctor the emergency room is not even busy no more than three people are here I never seen anything like it read more

Wish I had time to find reviews before I needed to. My husband tried to get me to go to Lexington but I said no, at the time I thought Prov. was ok. 4 1/2 miserable days. Stuck me in a room I took for a closet. No toilet privacy, no shower,had to ask for toiletries to bath. No supper the first or last night,a horrible "sandwich" I had to ask for. Bread and 2 paper thin pieces of meat,I think. No water,coffee, breakfast, until asked for the last day,recieved a warm meal about 10.,finally got released after, none for me, lunch. Floor swept once, slack nurses, the respitory staff and some of the support staff were kind and helpful. All this and found out today I was charged ICU rates. They are about to get a call! read more

To whom it may concern.... I am not here to complain about the service my daughter received, quite the opposite!! I have nothing but praise for your hospital. On May 23,2014 my world was changed forever! If it had not been for the nursing staff on the 4th and 2nd floors and house keeping as well there might have been a very different out come. Some people would loved to be complaining about a slow discharge as opposed to having to lose a loved one.TO ANNA AND KIMBERLY thank you!!!! I know there were more nurses just can't think right now. read more

This is the absolute WORST hospital!! Run! Run far away! My mother was treated absolutely HORRID here and when we called back to ask what meds she has taken already and what can we give her since they neglected to put it in her discharge packet, she said "let me guess, your (blanks) daughter. ARE YOU KIDDING ME RIGHT NOW!! Classless, rude and negligent. read more

Folks- do not go to Providence in Columbia SC, ever https://www.yourprovidencehealth.com/ ... I personally went to Providence's CO SC ER due to distress of my sons murder on 11-1 for a 4 hr wait for help me. After disgust I left and found a ticket on my vehicle for parking in a non-patient slip 'the violation on the 'employee ticket'. A fine of $500 turned over to the county sheriffs dept. that I will have to deal with, hopefully. 4 hours of no care and $500 fee to boot for my time. Providence in CO SC is hurting for $$$ but will never again get any of mine. read more

Super slow service and bad communication between staff. Waited over 1 and a half hours just for discharge papers. Only 4 nurses were on staff and they were not helping anybody. If your looking for hospitality and someone to actually care for you, don't come to this hospital. read more

We waited here for 6 hours with no doctor the staff does not care about their patients I would rate this zero stars if I can y'all are inconsiderate to y'all patients read more

They were horrible. Except for one nurse. They did not check on me. The male nurse wouldn't leave the room for me to change in the hospital gown and I am a female. I had to ask him to leave. I stayed overnight but no one checked on me at all except the nurse that was assigned to me until her shift came to an end. They were horrible and might I had add they were not busy. read more