I have been here twice now great customer service good process. checking in online helps reduce the…read moreoverall wait time Friendly and professional staff definitely recommend this facility

No intro, hello, or how are you , just asked "so youre 2 weeks pregnant?" I am 5 weeks pregnant…read more(currently) ah so your maintaining the pregnancy? I say yes. Then Immediately goes into discussion about drug abuse, drug addiction and drug classifications in a very aggressive way. Then tells me "So get your ADHD meds approval from your therapist, we will sign a contract and i will see you in 9 months when your baby is born with complications and youre not breastfeeding" i say well no i dont want to take the meds if its going to cause complications, thats what i was trying to ask and learn about. Then proceeds to continue going into drug abuse, drug addiction and how dangerous ADHD meds are etc. All very aggressive and targeted towards me. Then says "ill need to drug test you to give you the medication" i said okay thats fine. Then leaves and ends the appointment. Doesnt ask if I have any other questions, just leaves and does no other physical exam, questions about my health, any medical history, nothing. This is the correct order of operations by the way. All while im trying to be friendly and genuine and hes completely walled off and acting like im looking for adderall, when in fact i had no time to speak up and ask about other medications that were not Adderall or Ritalin. This appointment made me feel 100% dismissed, unheard, unseen physically and emotionally, and scared of doctors. I am having a baby, which is serious and i want to be taken serious. I also feel extremely uncomfortable with Dr Wallentines presence and as if he had no empathy or emotion during the visit and it was extremely forced. I immediately went into the truck in the parking lot and cried for 20-30 minutes, hyperventilating and having a panic attack. I realized how he didnt even check on me at all. Never asked how i was. Never did a physical exam, and only came in sat on his chair and treated me and talked to me like a drug addict. I had a long sleeve shirt and shorts on, so maybe he was thinking i was hiding marks on my arms. When really ive been having cold and hor flashes for weeks now and cant regulate my body temperature because im pregnant. On top of that i said several times i havent been to a doctor in 2-3 years. So i need to be seen. The nurse also almost forgot to ask if i was allergic to anything and I am. I told her i am 5 weeks pregnant, and i would like a normal check up and labs. And i also mention towards the end, I would also like to discuss ADHD medications with my doctor.

This is hands down the best urgent care in the CSRA. We drive here from downtown Augusta because…read morethe staff here cannot be beat. The providers are thorough and do a great job of explaining what's going on and what your treatment options may be. All of the providers we've seen have been fantastic with kids. As an family with young kids we've been in for everything - flu, strep, UTIs, broken bones, you name it. Each time we've received exceptional care. On top of that there are onsite x-rays, and for my partners x-ray that needed a second opinion they were able to use a radiology service rather than sending him over to the ER. Billing is easy and you can pay via app.

Firstly I'd like to mention that I left a review on their google review page and JESSA COON, the…read morewife of the main Dr.Coon stalked my Facebook page and left a nasty review on my photography page. VERY unprofessional and VERY creepy. Secondly, I'd like to mention my terrible experience with PA John Martin. He was rough with my mother and very rude when she asked for a second strep test to be sure. He asked her "have you never had a cold before?!" And repeatedly talked over her saying "you don't have strep but okay" and came in after the second test with FOOD IN HIS MOUTH and said "test came back negative. You'll be sick about a week." And walked out. Nothing else and stormed back to his little corner like a 5 year old. Apparently a bunch of whack jobs work here.

Took my daughter in for an allergic reaction. Dr and staff were so swift, friendly, and…read moreprofessional. No problems with our insurance, or getting her diagnosed quickly and on our way. In and out in less than an hour. I am so happy I found this establishment. Physicians United will definitely be my first choice should we need urgent care in the future.

They begged for a review. After I told the truth they responded they could not find that I ever…read morecame in. Mid-level s and CNA were lost . I actually got second hand embarrassment watching them. Go to a real Doctor.

My daughter is back in school and spiked a fever on Friday. My pregnant wife panicked and so I took…read moremy kiddo here to get tested for covid. Negative, thank goodness. They test later than the one in Grovetown and we were happy to hear that. They allowed me to wait in the car with my daughter and called us for the test and then again when the room was ready. The doctor was patient and didn't rush examining my daughter. Only reason for not 5 stars is because they took her temp under her armpit and claimed she had no fever and was reading normal. I got her home and my wife checked and it was 99.5 so while not 101, it's still elevated. If anything, I'd come back here again.

This is only a partial review but I came down with strep over Easter weekend with the worst of it…read morehitting me Easter Sunday mornings. Many friends recommended MedNow so I drove out of my way to go there just for them to be closed because of the holiday. They need to have a specialized voicemail indicating they're closed (they have a generic one that doesn't indicate if they are closed at the moment or just busy/not answering) so I did call and didn't talk to a person, and Google said they were open, so they also need to update Google hours for holidays. I'm not sure I'll ever make that drive again when there are closer options for me that had better communication about their holiday hours. I'm sure MedNow offers good care but I unfortunately didn't get to experience it and it was such an annoying situation I don't plan to try them again.

Front desk employees do not show care or sense of urgency for sick not well people in the lobby…read more After checking your name at kiosk, you have to wait for another hour or longer for front desk employee to call name for ID, then your file is notified for doc appointment. When you ask about it, you're told your name is not ready to be called. There is no sense of urgency for sick people waiting in the lobby

I only waited for about 30 minutes to be seen & there were several people before me. I was seen by…read morenurse Vanessa & the PA Caine. They were both so kind and professional. I expressed concern because we were due to travel out of state in a couple of days so Caine told me to call & let them know if I hadn't improved before we left so they could call in a different medicine if need. The person who checked me out was also super helpful & asked if I needed a work excuse. This was great because I had forgotten all about asking for one. If you need to see a doctor without an appointment I highly recommend this team and location

I've been going to Martinez Urgent Care for close to a year now for my primary care. NP Kline has…read morehas provided excellent care for both myself and my elderly mom. I like that we can go when it's convenient for us and not be held to a specific appointment time, as it's hit or miss when a senior citizen is up to going to the doctor. It's not only the convenience factor, the care we've received has been very thorough. I appreciate that NP Kline takes time to listen and provides the proper care. The office is very clean and organized. Even as a walk-in, we've never waited long to be called in. Even when the waiting room seemed full at times upon arrival. The location is convenient and there are plenty of parking spaces dedicated for handicapped drivers. I appreciate the care both myself and my mom have received at this location. I would definitely recommend this urgent care based on my own personal experience.

I visited several doctors trying to figure out what was wrong with me. I ended up here with NP…read moreKline. The level of care she gives is excellent. She listened to all my concerns, symptoms, ran several tests, and diagnosed me in one visit. She even checked back in with me one week later to make sure everything was getting better. It's hard to find someone that doesn't just see you as just another patient and just treats symptoms to make you go away. I am happy to have stumbled upon this place and NP Kline. Also, as a person who hates anything to do with needles. I had my blood taken by Janelle. 10/10 if you're afraid of needles, you want her to draw your blood. Didn't feel a thing and was honestly completely distracted during the whole ordeal. Thank you guys for setting these standard for any future doctor visits that I'll have.

I had a unique experience of frostbite before I left on a trip to Macon, GA from Cincinnati. We…read morehad -15 degree weather and I was taking our trash and recyclables and slipped on ice. I grabbed the aluminum bar with bare hands to pull up but my shoulder was hurting and held on too long. I had a business trip to Macon as a Global Market Manager and went on the trip. I noticed in Atlanta my fingers were very swollen and turning purple. I knew I had to go to the emergency room or things could get worse. I went to Atrium in Warmers Robbins and they told me I need to go to Doctors in Augusta. They set everything up and I arrived and had surgery the next day by Dr. Homesombath. The nurses and care was beyond excellent. Dr. Homesombath save my fingers. They are beautiful now. I am a guitar player and needed my fingers. Thank you to everyone for such beautiful care. Mel

This place is terrible. Currently waiting for tje bed alarm to be turned off and its been over 30…read moreminutes. I asked for assistance to get up to use the restroom, coold no longer wait. Got up and was in the bathroom for at least 15 minutes. Alarm still going off and no one helped me! I called the nurse's station again to ask for someone to turn it off ans they still haven't come. They need to hire more help. Haven't seen a cna or nurse in over 3 hours. My family has helped me as much as they could today but they had to leave. Care is terrible. I can hear the staff at the nurses station laughing and yet thr bed alarm is still going off. I feel sorry for the people who can't talk or have no family. Skin issues have to be a problem here and getting any type of assistance seems impossible

who closes 30 min earlier then they are supposed to. make a note of urgent care is supposed to be…read morefast but not close early at y'all's convenience.

Came here on a Saturday afternoon to check out a super fun spider bite. The receptionists weren't…read morethe friendliest but they answered my questions. There was only one other person in there when I checked in so as soon as I finished paper work, I was called back almost immediately. I was put into a room where the nurse asked me questions but wrote all my answers down on a sticky note. Kinda odd, but alright. Sat in the room for just a bit before the doctor came back. He seemed to be in a rush for a lazy Saturday. Overall not a bad place, in and out in about 20 minutes.

As a veteran I am usually just grateful to have healthcare, so coming on here to write this review…read moreis saying a lot. I've been to two VA hospital in other states and this Facility is by far the worst. It's so bad you can't even get in Contact with the patient advocate. You at either waiting for months for an appointment or in pain in the ER waiting for hours. There is very little compassion within this facility.

I've been a patient here for about 2.5 yrs. I just left a positive review on their podiatry office…read morebut I just wanted to say that I've also been to their MRI office, their pain management office and their emergency room. I was super impressed with their MRI office and their pain management office; extremely professional and quick. My experience at the ER was very good but I wasn't able to get in and out as quickly as I wanted and it was CRAZY cold in the waiting area (many of us were given blankets) and I don't normally mind the cold but this was beyond what I've experienced before. It took me 2 hours to get seen, get prescriptions and get out. That said, I was seen by Dr Mah after only 65 mins which was pretty good for an ER figuring I only had painful sinusitis so I was low in terms of priority. Dr Ma was very nice and told me to wait in the waiting area for my prescription paperwork. The thing that got me was I had to go up to the desk 40 mins after leaving Dr Ma's office to get action on my prescription paperwork. I'm not sure much longer I would've been there if I hadn't done that. Luckily I did so I was out in 2 hours. I had to go back in for a meningitis concern on a Saturday which either meant going back to the VA's ER or a MedStop and I chose the MedStop which was a good choice as I was in/out in 20 mins with prescriptions in hand. I still give the VA hospital (both downtown and uptown locations) a FIVE STAR rating b/c my overall experience has been phenomenal in the past 2.5 years.