Purchased a stair lift in 2016. Installation went well and was very happy with it. The problem comes in when you need a repair. You can't get a response or a return phone call. As a customer what keeps me coming back in s not only the sale but the follow up support. Will never use this company again. read more

Technician who delivered and assembled was great. Customer service at the company is terrible. Ordering online was a pain, difficult to ask questions, and they charge over $300 per delivery, even if they are delivered ont eh same day. I will do my best not to order from them again! read more

I have been trying to get in contact with repair for more than 5 weeks and can't even get a return call. this is the poorest customer service I have ever received. read more

Both stairlift and customer service, NOT GOOD. Don't buy from this DME company if you any opportunity to buy from someone other than MedMart. The equipment breaks down and the customer service is slow and poor. Evidence: Purchased stairlift from MedMart in April or May 2022 for my dad who has afib, COPD and was recovering from pneumonia. The stairlift is helping him maintain his independence and we DEPEND on that. Last autumn, 2022, within a year, we got a code number on the base of the lift with no idea what it meant, only that it wouldn't move. Called customer service and was lucky to get a service man out the next day. Today, the stairlift stopped moving again, it is 02/06/23. Called the customer service phone number. Selected 3 for repair. Got outgoing message stating that I needed the order number and if I needed a repair "be advised" that they wanted an image of the broken part to be uploaded and sent to them and they wanted the serial number of the stairlift or they would not be able to service it. I left them to be advised that I did not have the order number or serial number and could not upload any images because I did not know how. A few hours later the scheduler from the West Chester sales office called me although I did not leave my name or the order number (she got my name from my phone number in her system - why the repair people could not do this is beyond me). This nice person was able to schedule me for a repair on Thursday, February 16! That is 10 days away! Did I not just say that we depend on this device? This is February 6, 2023. In conclusion: Do not buy DME from MedMart (home office Evendale, my location office is in West Chester). The equipment malfunctions mere months after you buy it and there is inadequate service as well as the fact that if you have to get something replaced or repaired you have to pay for it. BEWARE DO NOT USE THIS MEDICAL EQUIPMENT SUPPLIER read more

Have not had good experience with this company. My mom bought a scooter, the batteries had to be replaced so she was without it for a week. About three years ago, we shopped there for a power chair. It stopped working in the middle of an intersection. They fixed it... she was without that chair for about a week. Now, two years after that, the power chair has started surging forward and back, goes on and off unexpectedly. She called on Saturday and today is Tuesday. No one has returned her call. The installer /repair delivery person told her the new power chair would last about five years. A new chair is about 3k, repairs might cost 1 or 2k. Looks like we need to call another power chair place recommended by the #1 review for assistance with the existing power chair or getting a new one. read more

Med Mart - Medical Supplies Near Me - Cincinnati, Ohio

I purchased a hospital bed from Med Mart using every penny I had. The bed was delivered and set up. I was not informed that it had a broken piece. I have contacted Med Mart repeatedly to have this part replaced so I can use the bed. I've received promises and words that it will be taken care of, but it's going on 2 months now. This is my experience with Med Mart and just letting people know you should definitely think twice before purchasing anything from them read more

I needed home health equipment for my wife who had major surgery. They were very helpful and shipped it out promptly. Thanks!

I ordered a hospital bed from them. There were several delivery issues which I was fine with since my mother was still in rehab. The bed was finally delivered however my mom did not get to come home from nursing home. They do have a 3 day return policy and of course they were not accommodating to my situation since I was past the 3 days. Pleaded with them and they said no. I am now stick with a 2,800 hospital bed, that I still cannot sell to anyone. I will never buy or recommend this heartless company to anyone. read more

recently purchased a chair lift from med mart. I believe the correct industry term is a stairlift  I had been pricing and getting quotes from multiple companies.  Most companies wouldn't even give me a price range over the phone and they were rude!  I ended up getting three quotes and Med Mart was the lowest quote  ( They didn't beat the competitor by much) .  I almost went with the middle company but the sales guy Chris was great.  He wasn't high pressure like the other salesman and was straight to the point with product facts and pricing.   My mom needed a stair lift pretty bad so we needed to get the stairlift put in as soon as possible.   Med Mart was able to put the lift in the same week I called them telling them I wanted to move forward.  They are family owned business and they told me it would really help if I wrote a positive review about my experience.  I also attached a picture of the one of the stairlifts they have in the showroom.  Being able to try the stairlift was very important because I made sure my mom could fit her caboose in the seat and operate the unit.  Thank you so Much Chris and all the other med mart employees  PS.  The installers were courteous and made sure to keep my house clean while they were doing there work! read more

Med Mart - Thank you Med Mart !! - Medical Supplies Near Me - Cincinnati, Ohio

Horrible customer service. 6 months after getting a new Jazzy electric wheelchair the battery's died. Contacted Med Mart and it took 3 months to get someone to come and verify the batteries were defective. 5 months later still no batteries read more

I rented a hospital bed for my husband who was recovering at home from open heart surgeries and it took almost two weeks to get it delivered. When he no longer needed the bed they told me it would take a week and a half for them to pick it up. On the scheduled pick up day I called them in the morning and they told me the bed would be picked up between 10am and 5pm. When 4:00 rolled by with no call or pick up, I called and talked to a manager who told me that they had three more pickups ahead of me. I have rescheduled physical therapy and doctor appointments around this company. Do not rent from them. If I ever have another need, I will purchase from Amazon. Amazon next day delivery is the way to go. read more

It took over a month and a half to get the hoyer lift I ordered and only after i started doing live chats with the company for 10 days. The delivery company held onto the item for over 15 days. We are in a fire zone so I needed a portable lift. I then find out that it will not turn the corner to get into my terminally ill daughters room and contacted the company to return the item. I was told that I could not return it without the original box which the delivery people took with them. The return policy on the website can not be found easily. I then get an email telling me that they can only take it back as used. Now because i did not respond fast enough they say my case is closed and it can not be returned at all. I am furious and out almost $3000. read more

On July 1, 20222, I purchased the Electric Hospital Bed Set for my mother from Med Mart for $1,317.60. On July 7 and 8, I contacted Med Mart to cancel order as my mother had passed away on July 6. As of July 8, I was told by Med Mart that the bed had not shipped. On July 9, I contacted Med Mart again to ask about getting my money refunded and was told that the bed had shipped. Was told that they had contacted the delivery company, but "had not received a call back." I found out the name of the delivery company - AAA Transportation. Contacted AAA Transport twice on July 9 and notified them that the bed order had been cancelled and asked that they not deliver the bed. On 11 July, AAA Transport called and said that the bed was in route. Told them again that the bed was cancelled, and it was not delivered. Contacted Med Mart again on 18 July and asked again to be reimbursed the $1,317.60 and was told that they would contact me. as of 31 July, I have not received my money back or been contacted. Med Mart representatives not helpful when I call to ask for help. read more

Do not buy from this company. They had product information incorrect on their website. They told me I have to pay a restocking fee. If their information on the website had been accurate I would not have ordered the items. Regardless, I returned the product and they have still not processed my refund after having the item for over 3 weeks. read more

My resident in assisted living bought a electric wheelchair from them and paid the extra cost for the tech to come upon delivery and set it up and help him out. The appt was scheduled but the tech never showed. Day of delivery my resident made multiple calls to Med Mart and was told they would call back and no other information. The next day same thing, my resident was given the run around again and was told "he"had to wait for them to call "him" and then to have a tech scheduled to come out, I jumped in on my residents call with customer service and talked to the rep, I was heated, as this is my residents "legs" and independence and to have my resident get the run around, when its their lack of communication is ridiculous. After I again repeated the loss of legs and independence for my resident she stated "ma'am that is not true" and hung up on me. TERRIBLE customer service. On the website it says the person receiving the scooter scheduled the time/date and it's done at that time, not wait an indefinite amount of time for a callback and an even longer unknown on getting a tech back. They refused to refund the premium setup fee. Thankfully we were able to get the chair put together and my residents independence restored. I'm incredibly disappointed by this experience and will deter all of my residents current and future from purchasing from this company. Do better MedMart read more

We purchased a Cloud MaxiComfort reclining chair with heat and massage in November 2021. The chair stopped reclining June 24, 2022. I called MedMart on Monday, the 27, and spoke with Sandra. She sent an email with instructions to reset the hand control. She also had a tech call me to possibly diagnose the issue. The tech and I discussed the chair, the cables underneath, and the likelihood of the hand controller as the reason. There was a power cable running under a foot, but that turned out to be a power cable for the heat massage which is still working fine. June 28 was a wasted day as Sandra was out of the office and Ana could not help me. She said she'd ask a manager to call, but no manager has ever called. Late on the 28th, My wife got an email that stated MedMart was waiting for more information from us. This was confusing as I had no idea I was to report anything back to them as the tech was going to call them, I called on the 29th and talked with Sandra who said the communication with the tech was misleading and she'd look for a replacement hand controller, or have a replacement from Golden (the manufacturer) send one. I know I mentioned overnighting it to Sandra. The controller she found was sent UPS ground. It's now July 5th and the hand controller did not fix the problem. I called back and spoke with Sergio who said He'll look for an available tech in my area and get back to me in 24 to 48 hours. And, by the way, labor for diagnostic and repair is not covered! Shop for a great chair at spinlife.com, they offer 1 year parts and labor on the same chair. I'll keep you posted on the progress of this.... Waited another 48 hours for Sergio to call back with a tech status for teh repair. No call, message, or email. Lilly is now trying to help with a tech status. I'm in the L.A. area. Techs shouldn't be difficult to find here. Well, 2 days ago, I got an email from Sandra. Said she found a tech for $150.00 I responded that night to go ahead and schedule the repair. No response yet. Lack of care and urgency from Med+Mart is telling. Their site says they promise A+ service. Maybe we have different thoughts on A+ service.... read more

Med mart started off great when I wanted to buy a lift chair. They were very responsive to make the sale. However when I started having problems with the chair in less than a year they gave me the runaround. Finally after a month got a repair guy to come out for $150 service charge. He basically said "I'll have to ask my manager". Of course no one follows up so u again had to call and get some answers. It is now a month after they ordered the part that they said " we are waiting for the part in our warehouse. ". No one calls you, no one calls you back and there is no sense of urgency. They make the manufactures warranty a waste if they are not going to repair the item. Response to MedMart's response on 4/23/2020: I understand that due to current circumstances there is a delay on work and I have no issue with that. My Yelp review was posted a month ago after having waited over a month prior to get any response from anyone at Medmart on when the part would be in, after repeatedly calling and leaving messages. This poor customer service was way before the Coronavirus impact. Secondly I was not disputing the service charge cost but rather that is was never communicated to me when I scheduled the technician to come out for the initial visit. Again the complaint is centered around poor communication and follow up after leaving several messages. To try to deflect the complaint on being short staffed due to covid19 is not surprising given my experience with your store. read more

After an initial glitch in providing tracking information I emailed them my concerns that my credit card had been charged but had no reply from them regarding shipping. They responded very quickly to my email, apologized for the miscommunication and gave me a date when I could expect the product to be delivered. It actually showed up 1 day earlier than there estimate. Not sure how they, and FedEx, were able to pull that off. read more

Just to update people on med mart of cincin at I they are crooks they still did not go out and fix my brothers ramp the ramp is still very wobbly and unsafe and he even has a electric scooter from them which needs fixing and they refuse to come out to fix that unless he pays them $100. For there time. So what does there warranty cover. Nothing because they dont even follow the warranty rules they make there own rules up as time goes by. read more

Purchased 10 year extended warranty on Invocare Carol S7 high low bed in mid 2018 I have had the bed repaired one time and at 3 years I am back because it is rolling up by itself again leaving me stranded. I started calling men mart again 05/11/2021 and it is now 05/27/2021 But the parts are on the way and talking to invictor I told me how to get the bed so at least I can lay down and not be suffering But the parts are on the way and talking to invictor I told me how to get the bed so at least I can lay down and not be suffering read more

BEWARE: this company does not stand behind its products. I was looking for a lift chair for my dad. I owned a Radiance for my home in NC and he loved it. So I wanted the same for my SC home for him. I was finding them on backorder everywhere so I contacted medmart. They proceeded to tell me the Radiance had been pulled from the market due to issues and recommended another chair describing it as "same as the Radiance but without the heat function" Since the size and comfort was most importance, I needed the LARGE size, I ordered it. Well its NOTHING like the Radiance. I then called other mobility stores including the one where I bought my Radiance and they all told me that it had not been pulled from the market but was just very popular. So I feel I was lied to by medmart in order to sell me something they had in stock . Now, when I tell them its not working for us they refuse to allow us to return it. It clearly doesn't matter that someone with issues is uncomfortable because they relied on what a salesperson said. We have had it in the home for 2 months but no-one really tried it until about 3 weeks ago since the person it is for (my dad) was not present at its delivery. Its pretty sad to me that a company that purports to be about helping those with mobility challenges lies to customers to get them to purchase something that they know is not what they need. But that is exactly what happened. I will be discussing this w/ Pride directly read more

Absolutely worst experience ever in a store. We were the only customers in there, NOT ONE person behind the counter came and asked us if we needed anything. They were doing nothing, a rep was on the floor setting up a new display and we heard the manager say what a wonderful job they were doing, and SHE WALKED RIGHT PAST US to go hide behind the counter again. Do not waste your time here. read more

Ordered an item on March 19th and received a message it shipped March 31st, yet it has not moved from a shippers warehouse since then-almost a full month in transit??? Do not order from this company. If you are in immediate need of medical equipment, you will be in trouble. read more

Do not order from this company, they don't care about customer service. Had a prescription to be filled for a rollator, they decided not to even submit it to my insurance after having me jump through hoops and take measurements to get the item I was prescribed by my doctor. They even said they would call back if the item was denied by my insurance but instead they just didn't even submit it and denied it themselves. Thanks for leaving me sitting for 2 weeks with no word and not even trying to help. read more

BEWARE! These people WILL NOT refund your money regardless that you followed their guidelines for a return. They DO NOT Return phone calls (if they answer the phone at all). I declined delivery of a hospital bed (they told me to do it y the his way) and have received no refund of any kind. I purchased in March, it's mid-September and nothing. I have to write off $1200 that they essentially stole from me. DO NOT DEAL OR TRUST THESE PEOPLE. CROOKS!! read more

Initially this didn't start so well. Me trying to order a chair lift for my mom. Phone calls that weren't returned. Even the chief sales guy phone messages were full. Frustrating. Then Tony the g.m. stepped in. Offered immediate service as well as a $250 discount. Installation went smooth and mom is now riding up and down the stairs on her new chair lift. So far so good. read more

Stay clear of this company. Once you've purchased, no REFUND even if the item just did not work out. We have the mobile commode for 1 day and discovered that it would not fit in my parents bathroom. When I called for a refund they responded by saying, the product purchased is not an eligible refund. I spent over $800 for the product that cannot be use, and Med Mart refuse to accept the chair back even though it has never been used. Poor customer service. Beware! read more

My mother's OT identified that her wheelchair was too tight, so we worked with MedMart to come and measure Mom for a correct fitting wheelchair. The previous chair was 18" wide, and the one that they ordered for nearly $1000 was also 18" wide. What thought process were they using when they suggested the same size to address a "too tight" of a fit? When I asked them to replace the unit with a 20" wide one, the declined the opportunity to remedy my problem, which was clearly because they failed to measure correctly. Instead, they suggested that I work with another vendor! I think that you, too, may be better off elsewhere! read more

After over a week of calling, getting the runaround I gave up trying to purchase from this place. Unanswered messages, long hold times only to reach a staff person then on hold for another long time, then transferred to voicemail. My insurance is contracted with this place but I written the insurance company about this situation and requesting they eliminate all ties to this place.This is the worst customer service I've ever had in my life. Please don't waste your time with this place. read more

You know that comforting feeling when you find that 1 person to trust, that 1 person to help you, that 1 person that puts up with your inability to internet quickly, understands your fears & lets you know that you matter; that's what I found with Julie #9 at Med Mart. She got me into the coolest mobility scooter on the market; a beautiful Wrangler 4 wheeler with all the bells & whistles. No doubt about it, you can trust Julie #9. No pressure, no sales pitches just assistance. I'll update this post with photos when my Wrangler arrives next week. Remember; this company is helping heart broken people in some devastating situations during the hardest of times in our country. Thankfully I only needed this company for mobility right now. I just can't see well enough to drive a real car so I'll scoot around town. If I ever need a hospital bed or such; I'd trust Med Mart. read more

emails everyday selling products and surveys despite unsubscribing no help from help desk they claim to have a great return policy but you should review the return policy before ordering read more

Disabled veteran here who bought a scooter from medmart. Medmart gave a delivery date on the order. 10 Days past the original delivery date FedEx says the scooter can be delivered or sent back. By that time we had to buy a local scooter for more. Medmart is now charging full restocking fees and return shipment fees to a disabled veteran on a very low fixed income. read more

Never have I been treated with such impatience and disrespect by a customer service person in my life. Julie treated me like I was some kind of idiot when I asked questions. Patronizing and rude. I will never purchase anything from this company and neither should you if you want to be treated with dignity and respect. read more

Called to start the process for my sons wheelchair, and the sales associate Beverly was so rude. It was like I was and interrupting her day. She was very very rude will never use this company. read more

Horrible experience at Med mart . About seven people setting at desks and no one has time for you. I told them that i would be over to pick up a wheel chair the next day after they called and said that it was ready for pickup. When i got there they couldn't find it. They had to go to the warehouse to get one. I ordered extended arms on the chair but didn't get them and was told that they would have to reorder the chair one hour wait and got the wrong chair. read more

I was looking for a company to help my grandparents with a stairlift to get to their basement. When I called they offered to do an estimate over the phone to minimize contact. After the estimate we decided to schedule the install. The installers were very professional and wore masks while installing the unit. My grandparents are so pleased with their new stairlift! read more

If I could give no stars this is a company very deserving of no stars !! I purchased a top of the line lift chair for almost $2K along with a 5 year warranty ( $175). In less than 1.5 years one of the cylinders completely broke after 2 emails one day and three different phone calls told I could wait for a week and be charged $100 for a tech to come look at it or I could pay $180 for them to come out today to look at it to see if they could order a part that maybe a week or 2 to get in? The reason for buying the chair for almost 2K was to help with mobility and now she can not get out of the chair without assistance. I will never purchase another product from this store as all they care about is getting your money and giving you the run around !!!! read more

This place is a disaster. We had a different billing person than the other previous reviewer but the same result- a rude and down right nasty person. The staff is very uninformed. The first person I asked to point me to their proration policy couldn't even find it. The second person found a bullet point under insurance billing (which didn't apply since we were paying cash. The third person went to the same place. Save yourself the time and the hassle and go somewhere else. It is worth the drive to Mullaney's or Kempf's to avoid dealing with this group of rude rip-off artists. read more

Absolutely worst DME around. Failed to follow-up on post-hospital stay and equipment needs after insurance required using Med Mart. Got the runaround every time I called them. After two weeks of no response, I gave up and managed around them. If I could give them zero or negative stars I would. Will never use them in the future nor will I recommend them. Terrible organization. read more

I wish I'd read Scott's review before coming. My dad needed a mobility scooter and wanted to come here. The selection is large--I'll give them that--but the staff is unhelpful to a degree that it almost seems they're TRYING not to get involved. We were cash customers (not filing through Medicare) but were sold a truly inadequate scooter and had to return it an hour later. STILL didn't get any helpful guidance or much show of concern. Here's a newsflash: your customers don't know this stuff. They're counting on you to actually HELP THEM. Honestly? I felt foolish for trying to be frank/articulate/friendly with this woman. I worked hard to express precisely what it was we needed (a scooter that would work outside on grass) and really would have been greeted more warmly if I hadn't bothered. I did find the delivery man to be incredibly kind, helpful, prompt and patient when assembling and teaching us how to operate the scooter. They should put him in the sales room; he's knowledgable. He brought my rating up from one to three. read more