How long does it take to get a hospital bed after you order one?…read more Sadly, not joking, it took over three months to get things fully installed and settled. As we age, the shopping profile changes with more medical related needs. After doing some research, my friend came across this company in seeking a hospital bed for home. Searching their website, my friend selected the bed and mattress and we placed the order online. A short while later, the company told us that the mattress was not available (backordered) and asked us whether we wanted to order another model but we stuck with the original one. After a couple of weeks passed, we didn't hear anything and considered canceling the order. It was on this telephone call that I learned that it was shipped already. After discussing this with my friend, I called them again to ask them to withhold from having it delivered but they refused. The person on the phone told us that there would be a restocking fee and that we would still have to pay for the shipping which would pretty much be the cost of our bed and mattress. Given these circumstances, we bit the bullet and decided to accept the order. The communications were scattered as I got an email from the shipping company with a tracking number. In clicking the link, it led to nowhere. Things took an upturn when the delivery and installing company called me on a Saturday to schedule with me. We selected a midweek delivery. After sharing the dimensions of the building's elevator in making sure that the bed would be able to go up four stories, the installers were able to bring the bedframe upstairs and assemble it. The dip came when we learned that the mattress was not shipped with the bedframe. It actually arrived a few days later so my friend had to get a bridge mattress to use until it arrived. End of story? No, as we then learned that the brackets to secure the mattress were missing. They shipped a set to us and we learned that they did not fit this bed. After back and forth for about a month, they sent us some padding to brace the mattress from moving. sigh... we finally closed the book on this. They found a solution, replacing a part that didn't fit but served its function. It has been frustrating but we finally have everything in place. As I wrote this, it teetered between 1 and 2 stars but I'm bumping it to three only because of the diligence and helpfulness of Sonia. I'm not sure whether I'll buy things again here given the trying process.

I wasted two months trying to get my DME through Queen city med Mart and Evendale, Ohio, and have…read morenothing to show for it. They use a platform called parachute. And all the doctors must use it fill out their mandatory forms. It literally took me going in talking face-to-face with customer service while calling my doctors office at the same time to figure out what the exact issue was. The exact issue was that my office had no idea what parachute was or how to use it and every time I would call med Mart to see if they received the doctors information. They would just say no and fax it again. I probably called them 10 times in total. No one I spoke to had the wherewithal to call my office and explain that they must use the platform called parachute. Well, I just got a my chart message from my office who explained they cannot use parachute. So therefore, I need to go to a different DME supplier. I feel like all of this could have been handled much more efficiently, mostly by med Mart. I would not recommend them because of their lackluster customer service!