I've banked with WF since the late 90s in college so I was thrilled when this location changed from…read morethe Bank of Petaluma to Wells. The manager Jeff is wonderful, goes the extra mile especially for us locals. Justin, a teller I believe, is super friendly and chatty and a lovely addition to our little touristy town. Also Gabriel is great and was very helpful and a perfect source of information when we went in to open my teenager's first account. I'm always grateful to go in and see familiar faces. There's rarely a line and as they're not open on weekends, there's usually easy parking either in their lot or on Hwy 1 which runs right past.

As a creature of habit, I'm accustomed to going to banks where it's familiar, the parking situation…read moreis known, and I'm a regular of the area. Under regular circumstances, I probably would've stopped at the Petaluma one instead of going all the way out to the tourist trap that is Pt. Reyes Station in the vacation season. Luckily, I was able to find some parking nearby. The teller was helpful; it's a friendly little bank. They have a mural depicting local history. I was able to get the much-needed funds for a picnic, all was well. A convenient location.

There are 30 people standing in line and one window open at 10:50 in the morning so far about six…read morepeople have just walked out there is nobody at the front desk i've been a member for 32 years. This place sucks immensely. After all these years being here this place has gotten so bad. I'm gonna start looking for a new bank. Do not start an account here at Bay Federal.

I can't say enough great things about Bay Federal Bank, especially the incredible team at their…read moreSalinas office. From day one, they've been nothing but helpful, going above and beyond to assist with everything we've needed. The staff is not only professional but also friendly and genuinely care about their customers. Whether it's answering questions, providing guidance on financial decisions, or just making banking easier, they've always helped us and been so kind. We love that team so much!!

I did business here a few times for work. Wait times were typical for a bank. I got convenience…read morechecks one time and had no issues. When my mom passed away I needed to close her account. The guy who I spoke to seemed put out by my presence. I had to wait 40 some odd days to close her accounts, their rules not mine. When the time came I went to the Monterey branch and dealt with the sweetest guy. Under the circumstances this branch could have been more compassionate.

This location can get pretty busy in the afternoon so if you're in a rush, come earlier in the day…read more The bank manager is friendly and helpful and I've always had pleasant exchanges with the tellers. I wish it were easier to make an appointment with a banker that wasn't booked out a week+. Other than that, no major complaints with this branch.

My mother banked only with WF for 50 yrs. 12 yrs ago when her annuity matured a staff called her…read morefor a meeting. UNBEKNOWNST TO HER THE PURPOSE WAS TO SELL HER LIFE INSURANCE. Gregory Heiser sold her a policy worth $530,000. She put $130,000 down and $9,000 per year until her death--or so she thought. They did not tell her that when she turned 90 the $9,000 would be reassessed. The new annual premium is over $45,000. She could not afford it so she lost all her money--$268,000! She filed a complaint but WF said it's in the contract. AT 78 YRS SHE HAVE BEEN TOLD. Has anyone read an insurance contract? Now at 90 all her money is gone. You would think with all the FRAUD issues they faced then and now they would make it right. They probably don't sell insurance there anymore but BEWARE!

Worst location I've been. Teller was nice but the manager did not accept a check written in…read moreSpanish. Racist, I will not be coming back.

Santa Cruz Count Bank has been amazing from the beginning. I opened my business account with them a…read morelittle over a year ago. Every time I walk in I always get the help I need and feel very welcomed by all the staff. Hands down best business bank!

From the owner: West Coast Community Bank is a community bank serving the banking and lending needs of individuals…read moreand businesses by delivering a broad array of products and services, all in one stop. Expect a friendly team of knowledgeable, experienced professionals, and excellent customer service. West Coast Community Bank is a top performing bank and a top SBA lender in the Silicon Valley. Because of this, and so much more, this is where the locals choose to bank. Give us a call today. Locations in Aptos, Capitola, Cupertino, King City, Monterey, Salinas, San Luis Obispo, Santa Cruz, Scotts Valley and Watsonville.

This is my first time at this branch…read more Upon entering, I was able to speak with a teller that directed me back to a young lady about setting a new account. I was assisted by Jose E who helped me open an account. He was super cordial and explain everything that I needed know. I feel that this is going to be a good relationship over my last bank. On a side note: This branch is super busy and they have multiple new accounts representatives and loan officers that are able to assist and at least four to five tellers on the line. The bullet proof glass windows are impressive.

Chase has terrible customer service. I've been banking with him for 10 years have multiple accounts…read morewith him. I've tried to contact a person to deal with a problem that they created with no success. When I finally do contact a person they hand me off to somebody else who handed me off to somebody else until I get disconnected. Maybe you should try a local bank that has a real people to support you.

Avoid banking with Chase! If you value your funds, and good customer service, I would recommend…read morethat you do your banking elsewhere. I sold a vehicle to a local Toyota dealership and took the check to chase for deposit. I was told it would be held for 48 hours. Instead, it was placed on hold for 7 business days(10 actual days) with no warning or viable explanation. Because of this, I missed out on a replacement vehicle purchase. Say NO to chase bank!

I was able to find parking right in front of the bank YAY I…read morewalked rt in and used the ATM, no line I was in and out within less than 5 minutes double YAY

I made an appointment a week ago fit my son to open a bank account. He missed school to open…read moreaccount. We arrived and we were told the teller did not score up to work for 4 days and the manager told her to tell clients. We were not told and the manager didn't even know what was going on. Then they only had one teller Chris working he didn't even help us because he was booked. Very bad service. Don't recommend this please

For more honest reviews visit my profile…read more Thanks for the help Maira always greets you with a smile! This place gets packed so be ready to wait in line. I switched to US Bank smaller bank at Nob Hills but they are open the latest. Great for me as I am always getting off work late.

Zero stars. Tried to go in here and there were plenty of employees just standing around but nobody…read morewould help. The banker and manager were standing right there and I just stood there completely ignored. Not a single person even greeted me. If there are more employees in the branch than customers, somebody should be able to help you, or at least acknowledge you exist. Wells Fargo is terrible and they have just gotten worse over the years.

This particular Wells Fargo is a shining example for all other banks. The employees are…read moreexceptional, professional, knowledgeable, personable and easy to do business with. I feel appreciated and have confidence knowing my banking needs are being handled with the utmost care. These team players truly go above and beyond and offer a stellar experience. I'd like to take this opportunity to thank, Ernestina, Naim, Leslie and Mariana. It is a pleasure to do business with you and you're all an asset to Wells Fargo.