Very misleading. You get what you pay for.
Took the free shuttle from Orlando to Busch Gardens Tampa. It at first seemed like a good idea. Pickup at 8:30 for a slightly more than 1 hour drive to the park. I was concerned about stops and timing, so I called and asked their customer service representative (24-hour service there, which was impressive). The representatives I spoke to were clueless or dishonest, though. The first told me the drive would be 45 minutes (impossible), so I called again and the second person informed me the drive was about and hour and there may be more stops, but the expectation was still and arrival close to the park opening at 10am.
The next day I learned after four stops, the last being at 930, still over an hour away, that they have zero intention of getting you there when the park opens. Very disappointing after paying for tickets and being stuck on the bus. It's free, so some compromise is expected, but it's simply unacceptable for their customer service to be giving out information that is not just inaccurate, but can't possibly be true based on the company's own planning. read more