I am beyond hurt by this company all together. I had spoken with someone previously days before just to ask a question about our broken well pipe we had no water for days which is very hard to live with especially when you have a baby in the home. Basic needs need to be met for health and safety for kids. With the well pipe being broken our well water wasn't being filtered and it is as definitely a health emergency. The man I spoke to days prior to ask a question was very nice so I didn't think we'd come up with any issues when they came out. When they came out one of the workers asked to come in to cut the water line off so they can work, I was rudely on a phone session and it was a private phone call so I had apologized but told him if he needed anything just let me know. I'm not sure if he took my private phone call as an insult to him But since this was an outside well pipe he wasn't going to be inside very long just to shut off the water line so that he could work so I did not think he would be in my business that much. I was holding my son for hours so I wasn't much help to him when he asked me to go down into the crawl space with him. I also don't want to get hurt down there and I'm sure they don't want any liability asking a stay at home mom with her baby to go down into a crawl space. I was very taken back by that request so I had stated. No. I cannot go down there. He walked outside then knocked on the door again and told me he couldn't do the job until 2 days later with the water being off I was upset as any mother would've been because we had already gone days without water and I have a baby so I was a little panicked since I thought they were there to do the work that day. He knew that it was raining and that was his excuse to me the second time he came in stating he couldn't work. He then knocked a 3rd time and asked if I was ok but not in a caring nice way. I being still on my personal call had said no I am not ok we have had no water for days and I have a baby. Which I feel should be perfectly understandable being a stay at home mom and having all of my sons things here it's an inconvenience to pack everything up and stay somewhere else when I thought it would be fixed. I felt hurt, uncomfortable, and Extremely upset. I then get a call from my husband and he was not happy asking what happened because the guy called him saying he wasn't going to come back and refused to work. It resulted in an emotional day when that man had no right to 1. Ask me to go into a crawl space with him and 2. Not understand that there is a baby in the home And we need water. He not only slandered my name to my husband but made me visibly upset and emotional. I then called to apologize to the company thinking i was in the wrong for my feelings. I hope that they don't do this to anyone else but I would like but story heard. I also like to take in consideration that these things don't always happen and maybe he was having a bad day as was I, and that it came off all wrong. However the way he spoke to a mother ( myself ) was beyond disrespectful and very much hurt me. So this is why I am leaving a one star. We had another co come out immediately and fix our broken well pipe and they were so sweet to me and made me feel better about the situation that had occurred here. If you proceed to get work done by this company which I am not saying not too, I would recommend having another adult or your spouse there with you if you to have another witness. Thank you. read more