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Meade Tractor

1.0 (1 review)
Closed • 8:00 am - 12:00 pm

Services - Meade Tractor

Farm equipment repair

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6 years ago

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Andersons' Sales & Service

Andersons' Sales & Service

(22 reviews)

$$$

I have a 2017 Troy Bilt Bronco Riding Mower and in 8 years I have had zero issues with this mower…read more It had been a couple years since I had maintenance on it so I decided to use Andersons Sales and Service in Crestwood Ky. I had to call a several times to get an updates. During one of my calls it was recommended that I get a new belt which I approved and it took 3 weeks to get the mower back. The second time I used it to mow grass, the belt came off and I couldn't drive the mower. They came and got it again to look at the problem and I was told the pully assembly had broken. It took 5 more weeks as they waited for parts. When I finally got it back it did great on the front yard and side yard but when I got to the back yard it was a hatchet job. The deck had fallen on one side and literally tore up my back yard. I went to Andersons to ask them to pick up again and fix it at no charge since none of these problems existed before I took it in for routine maintenance. I am on a fixed income and was told I could not get any part of a refund and I would have to pay to fix it again. When I got home I decided to cancel the 3rd pickup as I did not want to put any more $$$ into it as it seemed issues were cascading and getting worse. I truly regret using Andersons because now I am going to sell my 2017 for basically parts or if someone is handy with fixing mowers. I now have to buy a new mower because I have no confidence in the work that was done. I will not use them again or recommend to others.

Today, I visited the Watterson Trail Anderson's store to get a part for my Bad Boy mower, which I…read morebought from Anderson's several years ago. The parts department staff said they did not have the part in stock, but that it was available at their Crestwood store. They said they would send the Crestwood store my order, and that it would be ready for me when I came to Crestwood to pick it up. So I drove all the way out to Crestwood, but was met with blank stares from the parts department. They said they didn't know anything about my request, and after 15 minutes of fumbling around, said they did not have the part. The young woman at the desk said it was not her fault, since she had just come to work. No one apologized to me, or suggested a solution. I told the parts staff member my concern was not with her as an an individual, but with her company's abject failure to meet my needs as a customer. I told the parts staff, " never mind," came home, and ordered the part online for 1/3 the price they had quoted me. My message to Anderson's is this: If you can't do a better job at customer service than this, you don't deserve to survive as a business.

Meade Tractor - farmingequipment - Updated May 2026

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