Came here to rent a pressure washer yes 10 min before closing and they said sorry we close in 10…read moremin. Well that's 10 min of still working and being open. So they would not let us get one. I have never been to a ma and pa place and get treated this way. I always try to support my locals but not after this.

I have been a patron of this business since they opened, trying to support my local business…read morecommunity. Today I spent $60 dollars in plumbing supplies there to install a faucet. After I finished my repair at home, I tried to return a pipe cutter (never used, never opened), sealed in its blister pack and was abruptly told no, then shown on the receipt - in a very direct and cold manner - in small print (no tool returns). So, if you buy a tool here, make sure you NEED it, there are zero returns and zero tolerance for long-time customers who were unaware - one exception would not have hurt -- I mean I thought local businesses were supposed to have a heart... Next time, for tools, go up to the local big box store.

Customer service here is 2nd to none!! I highly recommend Brownsboro Hardware for home, hardware &…read moregarden needs. Lee G Windy Hills resident

Great for all normal household needs. Super convenient. Happy it's right around the corner…read more Friendly staff and neighborhood feel.

Bought an stihl MS271 in December. Started acting up a few months ago. Brought it in. Said it ran…read morefine and kinda made me feel like I was out of line for brining it in to be honest, and were quite dismissive. Put it in some wood a couple days later. Barely made it through a tank a fuel before it quit. Brought it back. Saw was under warranty. They agreed is wasn't running correctly. They were a bit nicer but sent me away with some fuel and said good luck. They failed to contact Stihl. Saw is now in the trash, literally. Can't get through a half tank of premium fuel. Out 500 and change. Switching brands and shops. Did appreciate the fuel though. Super disappointed.

I'm done! I am 1 hour away so when I call for parts they never have the part like simple things…read morelike a filter, cannot tell me when they can get it or availability. Cannot get anybody on the phone for support, or help with questions. When I do get someone on the phone they talk to me like I'm an idiot. When I call a dealer 1 1/2 hour away they always the part and I can always get someone on the phone very helpful, and talk to me with respect. I WILL NEVER BUY FROM THIS DEALERSHIP AGAIN.

Oscar's is one of those neighborhood gems that offers a hint of yesteryear with gadgets of today…read more If you live in or near Crescent Hill, you'll be pleased to find Oscar's sitting at the corner of Frankfort Ave and Franck Ave. It's a small but mighty shop, very walkable, easy, free out-front street parking. It feels very mom-and-pop. The people working are always very friendly and knowledgeable -- and fast. And, surprisingly affordable, even cheaper than big box hardware in some cases. I've lived in the neighborhood for oh gosh, 22 years. Eek. And they have been a godsend for Crescent Hill homeowners like me. It's not just the convenience, it's the ability to provide services that old homes need. For example, my house was built in 1928. I still have, and use an old school deadbolt on my front door.. with its original key. They are the only place in town (that I've found) who can cut replicas of this particular key style.. and guess what they charge? $1.99 a key! That's it. Pretty sure the HD is around $4-5 a key. Example 2: I haven't replaced all the windows in my house yet. A few years ago I needed to repair some of the screens and a few cracked window panels. The old school kind, 4 aluminum sides and a sheet of glass. Guess who was the only place that still repairs those?.. you betcha. Example 3: I had a ceiling fan in need of an odd-sided light bulb. Guess where I found one? Small local businesses like Oscar's truly make this neighborhood special. Next time you need a tool or things for a home repair, especially weird, older-home things, don't sleep on Oscar's.

A few stops at this spot recently has made me thankful to have Oscar's Hardware as my neighborhood…read morehardware store. Oscar's has a bit of everything -- plants out front to buy, all the bits you'd expect to find at a hardware store with some other odds and ends inside. During my visits employees were eager to help, including helping me find a bolt that matches the one I brought in trying to match and replace. The prices also seemed reasonable. If I truly had time to peruse I bet I would find even more that would be helpful to have. This store is larger than you would think when just looking at its front. A locally owned, neighborhood hardware store -- love I can find what I need so close!

One stop shop for all year home repair and landscaping needs. They even had equipment I could rent…read more I rented a hammer drill for a quick project and picked up several bags of mulch -- the staff loaded everything right into my car for me with a smile. Super helpful, great selection, and everything I needed in one trip. Will definitely be back! Highly recommend.

Easy to deal with. If they do not have item in stock, they will order. Store is well organized and…read moreclerks will help if necessary. Refil propane tanks and some rental items available.

Always top shelf service, no matter if you are a small time customer or a big company, excellent…read moreservice

Finding out that the AC isn't working on a hot summer day is enough to not only heat up the house…read more It can also burn through the budget! When this happened to me recently I was reluctant to call an AC repair company because I suspected they would notice the age if my unit. Then likely tell me that it is too old to repair. Perhaps because AC company would rather one purchase a new unit, and therefore make the parts unavailable. Alternatively, the issue would be incorrectly diagnosed. Negativity Alert: Admittedly, I am skeptical about mechanics an other repair professionals I don't know. My past painfully expensive experiences have taught me that too often, a position of vulnerability leads to inflated bills and or unnecessary replacement of items instead of components. These statements are especially true if one is a woman or not mechanically inclined. Thankfully, my dad and now ex-husband had a secondary name of Mr. FIX IT and apparently I have inherited some of this ability. The GOOD NEWS: I discovered a best kept secret where one can locally purchase parts needed for a residential AC system. Its one of the few companies that will sell to the general public with stock for most systems. Their "bread and butter" is commercial refrigeration and cooling systems with 30,000 parts availble. Seeing the large assortment of tools and other items not common at the big box hardware chains made me feel like a kid in the candy store. Service was efficient and friendly. This store's information will be in my contact list for future reference.

This place is amazing!! Not only did I buy my equipment from them, but when we're having issues…read morewith the pond or fish they have helped us tremendously. I really love these guys.

They offer items you cannot find at big box chain stores. Found the perfect net for my parents pond…read morelower cost and exactly the right item with a retractable pole. Also bought a larger bag of koi fish food that other pet stores didn't carry.

Very let down by this local hardware store, we're in the middle of a snowstorm and knowing that…read morecertain things are hard to find they're selling 20 and $30 bags of calcium chloride for 45. Not just this, but I spoke to someone to see if they had any shovels left. I was told they only had six. I asked the clerk if I could please pay for one over the phone and I would be there in a couple hours to pick it up. He said no after arriving to the store. A couple hours later they were all sold out and only had one left for $60. I understand business is business but your local community is struggling and you think a small business like this would care about its community during a difficult time, very letdown by the lack of effort.

This little Mom & Pop hardware store would be the best investment you could make. If you are in…read morethe market for home improvements. The staffers are always willing to help. As well as trying to give tips to enhance your shopping experience. They also have a postal service office in the back of the store. Two of the postal service experts Shelia and Jeanie are uber helpful. And always goes that extra mile. They own three of the Phelps Hardware stores. 1). 5203 Elzie Rd. 40258 2). 6912 Southside Dr 40214 3). 401 Fairdale Rd. 40118 In short...... buy local