I spent most of yesterday trying to locate a spark for my lawn mower, plus a deep 5/8" socket, on…read morethe internet. I haven't been to O'Reilly's in years because I don't have a car that breaks down much. LOL I always liked the service I got there. But my mower is something else. I stopped there this morning. I told him the spark plug I needed. He knew it was for a lawn mower. He didn't talk down to me or say he'd have to check a conversion table, etc. He just went and got it. I got my deep 5/8" socket plus a small adjustable wrench while I was there. I'm very pleased with the service. I'll be back there again.

Normally get good friendly service. We purchased a main control board for my sons truck. You can…read morereturn to core and receive $200 for the return of the core. You would've thought we were criminals. I understand you have to be very alert due to many crooked people today. You can still use some professionalism. Probably won't be going back.

I needed a very scarce kit to complete the installation of my new dryer. I found only 5 in all of…read moreTribles many locations and none near me. Many other places were estimating 1 to 2 months. I called the Roanoke store and the person that answered the call found the part on the shelf. I considered driving the 8 hours round trip to get the parts. He sent UPS on Friday of a three day weekend and the part arrived at my home by 1 pm the next day! Fabulous customer support. Thank you for getting my parts quickly (and saving me the drive:-).

The prices on parts cost three times as much as you could get almost anywhere else. I tested all my…read moreparts for continuity but ended up trying the part I bought to narrow down the problem. When I brought the part back the 4 letter name for Richard told me he wouldn't take the part back if it was hooked up. While I understand where he is coming from he didn't need to be such a "Richard" about it. Most places would charge a restocking fee. As that would probably cover their cost on the product that they mark up 200%. I bought a heat element for my dryer for almost $70 that I could have bought off line for about $25. I wouldn't send anyone here.

nfortunately they represent Toro I was informed when I took…read moremy Toro mower there for in warranty repair for the 2nd time was informed that if you purchase a Toro Mower from anywhere else than Cutting Edge you are going to get ripped off ...... that being said they as they ripped me off for the in warranty repair of $30.00 the first time $146.00 the second time so beware if you buy a Toro mower and need in warranty Toro repair the mower is junk if you didn't buy it from them

Worst ever!!!!! Never buy another Toro as long as I live nor will any family member or friend I…read morecan convince. Almost two year old self-propelled mower in shop for third time and again, warranty doesn't apply for one reason or another. 3 trips and $410.00 later I refuse to fix it again if it breaks. Sticking with Stihl from now on. The Cutting Edge never bothered to tell me this last time they're no longer affiliated with Toro until after they called me to let me know other cost involved on top of initial repairs already completed. Told me $197.00 to pay for what they've already done, which is under warranty but not honored at that location, but now mower won't start so additional $70 to clean. Mower started fine before I dropped it off.

Manager, I believe his name is Ron, was kind and helpful. I didn't expect to walk out from just…read moreneeding a quart of oil feeling better but I did. He made the experience for me. Thanks!

Just want to say they have always been helpful and never over charged. They put the machine on to…read moresee what is wrong and will quote you prices without any sales pitch or pressure. They even put my windshield wipers on. So this is an auto parts shop. I can compare prices with what car shops quote to figure out reasonable prices. Labor charges are so expensive these days.

Thank you Rocky for helping us with our Speed Queen washer and dryer. The whole process from…read morepurchase to delivery went perfectly.

I have not been able to have warranty work on my three appliances I bought from them. I have been…read morein the shop several times with no satisfaction. I've sat down with the owner and got a shrug and the comment that the manufacturer is slack on their maintenance. Now one of the appliances doesn't work at all and another has problems. It was the worst $6,000.00 I ever spent on high end appliances. I highly recommend not buying from them.

CMC Supply is one of the few supply houses in the area that don't constantly tell you, "we can…read moreorder it from distribution and get it to you next week". On most common items they carry an extensive inventory locally. The sales staff is always polite and good at returning calls. I have used them for both my home and my business needs.

Went to this place to pick out next bathroom supplies and was ignored by all employees. Will go…read moreelsewhere for bath and kitchen-maybe my dress that day wasn't acceptable to them

This is what a hardware store is supposed to be. Experts on-site who are friendly, happy to help,…read moreand know their stuff. Not only that, but they have nearly everything a big box store would have at competitive prices and some great sales.

They have great prices and everything is so well organized. Today they were very helpful. I was in…read moreand out in no time. Plenty of room to walk around with a walker and plenty of parking out front. Get a membership for extra savings.

I shop at stores in this chain on a regular basis. This location offers the worst shopping…read moreexperience of the five that I go to. Poorly stocked. Terrible service. It is a bloody mess. Awful experience every time I go. I hope to avoid this location forever.