Went there for a lawn mower repair. Jeff and Joe were excellent with customer service - attended…read moreto the issue right away. Thanks very much!

I can't say enough good things about Jeff's Small Engine Service & Repair. They are friendly,…read morehelpful and concerned for the customer's needs. They respond to messages within a reasonable amount of time.

New location on 215 Walnut In Vinton. Had an issue with the…read morebrake on my chainsaw , took it to blaze and within 5 minutes the problem was solved, no charge! I will be returning with any other small engine issues. Thanks Blaze!

I purchased a Riccar R30D and I love it! All the features I could ever want - edge cleaning,…read morelights, 6 levels of cleaning from shag to bare floor, adjustment of suction on tools, a LONG CORD, extension wand, attachments, light weight. It's not self-propelled but it's not heavy and the Tandem Air suction nicely pulls it along. After 15 years of a bagless top of the line vacuum, I was surprised at the benefits of a bagged vacuum - no more spilling the contents of the cup when emptying it, no more leaks between parts spewing dust particles. I had not heard of Riccar before but Brian, Taylor, & Keith showed me the video of the factory in Missouri and the machine they themselves made. Since the machines are made in small batches, I had to wait for 2 weeks for my machine. In the meantime, they had a loaner Miele that they let me use. The warranty/maintenance plan on the Riccar is top notch. Made in America, great machine, great warranty, and above all FIRST RATE CUSTOMER SERVICE!

The repair service is really a resale business. It's an attempt to get you buy someone else's…read moreabandoned vacuum. The repair guy is really off putting. You feel like he is telling you a lie from the moment he starts talking.

We had been having issues with being able to fill up our jetted tub without running out of hot…read morewater and also taking more than 2 showers back-to-back. I was also having to drain the tank about once a year and replace the bottom element as our house did not have a softener when we moved in, so it had a lot of calcium carbonate in the bottom. I called Bob Garret Services for an estimate about a new hot water heater with a mixing valve. Never knew that a mixing valve can increase your hot water volume by over 50%. Lawrence Hancock came over, checked everything out, and gave me a quote. He was very detailed in explaining things and low-pressure (no pun intended), and obviously very intelligent. Even though the cost was a bit surprising, I decided to go for it as this was the best water heater on the market. Lawrence came over the next day with new water heater, mixing valve, and thermal expansion tank (needed for to prevent pressure buildup in closed plumbing system and protect the well pump). He got everything installed, not to mention re-plumbing a few questionable joints on my water softener, anchoring some existing copper pipes to the block wall, both at no extra charge. Here's the kicker...not only can my wife use her jacuzzi now, but we have increased water pressure AND our 2-year-old water softener is working MUCH better. I'm extremely satisfied with Bob Garrett Service, not to mention with Lawrence especially. Great job guys. One less thing to worry about now.

WOW WOW WOW TEN STARS PLUS!!! How do I begin...?? These people are AMAZING to do business with and…read morewith professionalism & welcoming energy plus to get YOU the service as a paying customer you deserve!! AND NO I do NOT work for them, nor am I related to anyone there that I am aware of!! :))) As of yesterday the "cake was baked and decorated beautifully!" "DLER ANWAR, technician extraordinaire" came with a smile ready to let me see & hear the whole house generator operate!! ANDDDDD after my conversation with TAMMIE at their office it tells me they are the guide for the technicians in the field as they ALL WORK AS A GREAT TEAM!!!These folks do a fabulous job for a fair price! WHEN you are ready and need help give them a call....YOU will NOT be disappointed!!!

Bought 6 lavender plants. In preparation to plant they were all watered and placed in the same…read morelocation for 24 hours. 5 thrived and one died. I asked for the one to be replaced and was told no and made to feel it was my fault. If 5 others survived then I dispute that. I was told the return policy was clearly posted on their websites. If it's on there it certainly isn't clearly posted. Also, there are better ways to deny a customer. Arrogance isn't the right way. They are knowledgeable but so are a lot of other places. The other places will receive my business.

we just got out first christmas tree from Townside! we are in love, the people that work there are…read moreamazing, they went above and beyond on helping us get the perfect tree,. They mount it on the stand for you and load it up. The price was very reasonable. Everyone in Roanoke and surrounding area should get their tree from them.

nfortunately they represent Toro I was informed when I took…read moremy Toro mower there for in warranty repair for the 2nd time was informed that if you purchase a Toro Mower from anywhere else than Cutting Edge you are going to get ripped off ...... that being said they as they ripped me off for the in warranty repair of $30.00 the first time $146.00 the second time so beware if you buy a Toro mower and need in warranty Toro repair the mower is junk if you didn't buy it from them

Worst ever!!!!! Never buy another Toro as long as I live nor will any family member or friend I…read morecan convince. Almost two year old self-propelled mower in shop for third time and again, warranty doesn't apply for one reason or another. 3 trips and $410.00 later I refuse to fix it again if it breaks. Sticking with Stihl from now on. The Cutting Edge never bothered to tell me this last time they're no longer affiliated with Toro until after they called me to let me know other cost involved on top of initial repairs already completed. Told me $197.00 to pay for what they've already done, which is under warranty but not honored at that location, but now mower won't start so additional $70 to clean. Mower started fine before I dropped it off.

These folks have been nothing but amazing over the years with their advice. From killing specific…read moreweeds that were almost impossible to get rid or to helping me select the right seed, fertilizer, and the amount I would need to overseed my yard. They even told me I needed less than what I thought I would need as they pulled up a google map view of my yard and estimated the amount, which was perfect and saved me money. I'm going back out there next week to get seed to do it again for the spring planting.

Customer Service is great. I would definitely recommend them for their knowledge and advice. Really…read morehelped me with my problem with wire and crabgrass.

Great service! All employees helpful. Communicated extremely well and showed up on time.read more

I spent 800 on two scoops of dirt that they claimed was two dump truck full (8 scoops)…read more You took advantage of a disabled veteran and single mom. I cannot shovel out of my pickup and have to use a tractor so I thought $75 delivery fee was worth it. Never again! I would not recommend this business!