Worst ever!!!!! Never buy another Toro as long as I live nor will any family member or friend I…read morecan convince. Almost two year old self-propelled mower in shop for third time and again, warranty doesn't apply for one reason or another. 3 trips and $410.00 later I refuse to fix it again if it breaks. Sticking with Stihl from now on. The Cutting Edge never bothered to tell me this last time they're no longer affiliated with Toro until after they called me to let me know other cost involved on top of initial repairs already completed. Told me $197.00 to pay for what they've already done, which is under warranty but not honored at that location, but now mower won't start so additional $70 to clean. Mower started fine before I dropped it off.

nfortunately they represent Toro I was informed when I took…read moremy Toro mower there for in warranty repair for the 2nd time was informed that if you purchase a Toro Mower from anywhere else than Cutting Edge you are going to get ripped off ...... that being said they as they ripped me off for the in warranty repair of $30.00 the first time $146.00 the second time so beware if you buy a Toro mower and need in warranty Toro repair the mower is junk if you didn't buy it from them

When I get to do business with a place like this it give me great pleasure. I have a 40 year + old…read moreSatoh Tractor which now runs like new. two simple updates and it starts and runs like a dream. My last update, was the electronic ignition. It took me no more than 30 minutes to install and my old Satoh fired up once again for the first time in a couple of years! What is really wonderful about the folks at Valley is they aren't even vendors for the part, they simply recommended it!! The previous update was a bit more involved. Per their suggestion, I took off the intake manifold and shipped it to them. The replaced my carb with a new model packed it up and shipped it back. Upon installation it started immediately without even using the choke! VPP I'm a fan!

These guys are known nationwide--and probably further--for their expertise on the troybilt line of…read moretillers and other stuff. This is most important with the pre-2001 stuff, since the current owner of the brand doesn't do so well (Troybilt went bellyup back then, and MTD owns the line now.) Bill and his staff know these machines inside and out, all generations, and provide all the parts you need. In addition, they provide a location on Yahoo, "Troy Bilt Tiller Club" for owners of these fine historic machines to exchange information, ask Bill about parts and get his advice, provide documents, allow posting of photographs, etc., all for free to us. This is definitely a class act! Oh, and they sell or repair lots of other stuff too. Go there. Really! Go there!

New location on 215 Walnut In Vinton. Had an issue with the…read morebrake on my chainsaw , took it to blaze and within 5 minutes the problem was solved, no charge! I will be returning with any other small engine issues. Thanks Blaze!

Took my weed trimmer in to have it serviced. Dropped off on a Tuesday. Got a call Thursday…read moreafternoon that it was repaired. Very speedy turn around. Shop has many replacement parts on site. Lady at the register was extremely nice and explained everything to me for my repair thoroughly. My repair was minor but the price was reasonable. Over all a good experience. Look forward to working with them again.

The only small engine repair place I will use in the Roanoke/Blacksburg area. Fast and transparent…read moreestimates on repair work that is done quickly and efficiently. Super friendly people and outstanding service.

failure of new bosch refrigator - length of time to repair. after 8 days-still not repaired!!…read morepurchased new bosch $2,500 refrigator on 5/9/26 it failed on 5/27/26 - i.e. lasted less than 3 weeks. scheduled repair for 6/4/26 - didn't show up 6/4/26 - still no firm scheduled date. called scheduled for repair date!!! she unawared unit still down & hung up on me. bosch told wife part not available until 6/9. why wasn't part shipped overnight (circuit board) less than lb.. at best down for 11 days. not good for vinton appliance, nor bosch!!! will probable never use vinton appliance again!!!!

We needed a used washing machine in a hurry. The owner was straightforward and helped us find a…read moregreat used model for a reasonable price. I cannot thank these folks enough and appreciate them. I will support this local business in the future. The only drawback was the loading zone out front - I made it work and thankfully the cars behind me knew what I was doing and waited until I was parked before moving past me.

Very honest. Rather than trying to sell me an expensive part with labor, I was told that we'd be…read morebetter off buying a new refrigerator rather than fixing the old one. I'd used their repair services a time before and they were great.

40 or 50 years ago I met Mike Ballard. I have bought appliances from him and he repaired all my…read moreappliances. He started bringing John with him and now that Mike has retired John is the one who comes. they have always been knowledgeable and reliable and helpful. I can't say enough good things about them.

I needed two weed trimmers fixed. They were able to get them done for me at a reasonable price and…read morefaster than they had said. Thanks for great service.

Unprofessional, subpar work. This place clearly is hurting for business, located in the middle of…read morenowhere and undoubtedly without returning customers, since the owner enjoys ripping you off with classic sleazy bait and switch tactics. We never even would have chosen a dump like this but we're forced for a warranty repair through our inverter. He claimed the issue wasn't covered and instead of giving our machinery back, held it ransom until we paid almost $150 out of pocket for it to be returned. He didn't even fix the issue and we had to drive back and forth three more times because he admittedly "can't see too well anymore" and messed up. When we pointed out his negligence wasted time, energy, and gas, he just said he's "cheaper than everyone else" and never apologized once for being a hack. Screw this raggedy place.

I LOVE everything about Pine Ridge including their plant quality, variety and (with one exception)…read moretheir customer service, including knowledge, advice and friendliness! HOWEVER, DO NOT RELY ON THE COMPANY'S GUARANTEE POLICY!!! I have purchased thousands and thousands of dollars worth of plants and merchandise from them in the past. Unfortunatly, I recently requested a replacement for a CLEARLY DEAD tree; a tree that was pointed out to them 6 months ago and was told to "watch it and see if it comes back". When shown the tree recently, I was asked to "PROVIDE THE PURCHASE RECEIPT" which I no longer have!!!!!!! I hope this was just the action of one "wrong-headed" employee and not a reflection of Pine Ridge! As mentioned earlier, the Company is, otherwise, ABSOLUTLY FANTASTIC!!! As they say, "One bad apple....".

Polite, professional and knowledgeable. Job was completed in a timely manner. Great company. Highly…read morerecommend.