I ordered a belt for my Ferris lawn tractor on a Wednesday and was told it would be available for…read morepickup on that Friday. the salesperson said they would call me. No phone call by that Friday afternoon, so I called them. I was told it would be here by the first of the week and they would call me. In the meantime, grass is growing so I ordered a belt from Amazon which arrived that Sunday. Still no phone call so I called Boone 2 weeks later. My belt had arrived, but they had not called to tell me. Upon pickup, I told the counter person I was never called. He nonchalantly said "that happens"...I observed 2 other workers nearby scrolling on their phones. Frustrating...

Bought a New Holland C332 skid steer from them in 2022 and has been a decent machine up until this…read morepast winter the low oil pressure light started coming on. We checked the oil pressure with a manual gauge and it was only getting 10-13psi of pressure running. Tried a few simple things that didn't change the pressure any so I called Boone Tractor in Salem, Va and they said they would check it out. They called me a few days later and said it was ready. When I got there I started it up same problem , low oil pressure light still on. Their fix was a software update and a new oil switch. Never put a manual gauge to check oil pressure. I took the machine home and had a local guy look at it and found from doing some looking online that other people were having the same problem and it was that New Holland painted the inside of the oil pans and the hardner wasn't correct, which caused the paint to peel off and clog the oil pump. We pulled the motor and that's exactly what we found. Called dealership and at first they seemed like they would help with cost because the machine only had 800 hrs on it but after getting the run around with who to talk to I realized they don't stand behind their products at all. Manager doesn't return phone calls at all. Machine does great now with oil pressure reading 65psi but I'll never buy another New Holland again and if anybody asks about them I'll definitely tell them to stay away.

if you need assistance with choosing the right equipment for the job, the choices that Greg and…read moreteam can provide is what you need. They are really good at what they do, i'm satisfied with the pressure washer i bought, as well as assisting me in replacement parts. thanks again, V.I.C.E. , I'll be back.

From the owner: At Virginia Industrial Cleaners & Equipment Co., our goal is to provide our customers with the…read morehighest quality heating, lawn care, and cleaning equipment available. Our Salem, VA showroom is always open to customers, and you can rely on our friendly, informative staff to help you find the product or part that suits your needs. We proudly offer our services to customers located in and around Richmond, VA, Roanoke, VA, Manassas, VA, and Fairfax, VA.

I LOVE everything about Pine Ridge including their plant quality, variety and (with one exception)…read moretheir customer service, including knowledge, advice and friendliness! HOWEVER, DO NOT RELY ON THE COMPANY'S GUARANTEE POLICY!!! I have purchased thousands and thousands of dollars worth of plants and merchandise from them in the past. Unfortunatly, I recently requested a replacement for a CLEARLY DEAD tree; a tree that was pointed out to them 6 months ago and was told to "watch it and see if it comes back". When shown the tree recently, I was asked to "PROVIDE THE PURCHASE RECEIPT" which I no longer have!!!!!!! I hope this was just the action of one "wrong-headed" employee and not a reflection of Pine Ridge! As mentioned earlier, the Company is, otherwise, ABSOLUTLY FANTASTIC!!! As they say, "One bad apple....".

Polite, professional and knowledgeable. Job was completed in a timely manner. Great company. Highly…read morerecommend.