Stay far away from Ashley Pool! Easily the worst pool service I've ever dealt with. The…read morecommunication is absolutely horrible--you can't speak to the person actually cleaning your pool, and when you call the main number, you're stuck talking to Sophia, who is not only uninformed but also extremely rude and unprofessional. My pool turned green MULTIPLE times while using their service. I spent a fortune trying to fix it, and instead of helping, they just kept charging me more. Zero accountability. Since switching companies, it's been a complete turnaround. The new pool cleaner actually communicates with us directly, explains any issues, and takes the time to do the job right. My pool has never looked better--no more green water, no surprise charges, and way more attention to detail than Ashley Pool ever provided. I can't stress this enough: avoid Ashley Pool at all costs. Total waste of money and constant frustration.

I've left a couple of messages in regards to my green pool water, after he advised me that…read morereplacing values would work and to run filter for week a straight. Pool is still green, no response to my messages or calls had them for about year, very unprofessional not to at least let me know they quit or just don't want to continue . I do not recommend this company so disappointing.

To be fair, we had just purchsed our home and started service with this company, and the invoices…read morewere being sent to an email account that was not being monitored on our end, so we were unaware there was an outstanding balance. As soon as we realized it, we immediately paid the balance in full. they simply stopped servicing the pool, and we did not realize until the pool had already started turning green. When we called to resolve the issue and restart service, the representative demanded immediate payment over the phone by credit card for FUTURE services which was no big deal for us, but we simply requested a secure online payment link instead as they had just done for us, as I was not comfortable verbally giving my card information over the phone, but she refused. There was very little professionalism or customer care shown during the conversation. In addition, we repeatedly asked them to inspect and address equipment issues multiple times throughout service, and nothing was ever followed up on or repaired. Most disappointing was the complete lack of urgency after explaining that we had Mother's Day plans with multiple mothers and children coming over in just a few days. At that point, we were simply looking for help getting the pool back in shape quickly, but it was clear they did not care about retaining us as customers. Poor communication, lack of follow-through, and poor customer service overall. Please consider another company. Regardless, we asked them to upgrade our aqualink system to a newer one, never got a quote. Fix or replace heater, never got a quote. Price replacing our pool deck and waterline tile, never received a quote. In this economy, we are paying alot for all kinds of services, with your pool you have options. Choose wisely.

First of all, they were contracted to start in August. They didn't start until January based on a…read morenumber of excuses. The finished color was uneven and blotchy on the bottom and sides of the pool. Blue pool paint was splashed on the pool deck and, unbelievably, on our garage doors which are nowhere near the pool! I assume they were cleaning their equipment at a faucet located there. We never received the warranty they promised us. Very unprofessional to say the least!!!

I had an excellent experience with General Pool and Spa. Their team is extremely professional,…read morereliable, and knowledgeable. They take great care of the pool and always make sure everything is clean, balanced, and running perfectly. What really stands out is their attention to detail and the quality of their service. The technicians are always respectful, punctual, and clearly experienced in what they do. It's great to work with a company that truly takes pride in maintaining your pool. If you are looking for a trustworthy pool service company that delivers consistent results, I highly recommend General Pool and Spa. Their team does an outstanding job every time.

The service is great esp when you need their help for something they make things easy for you.read more

They took care of my buildings failing pool heater fast. The Board ended up hiring this company…read morebecause of their efficiency and transparency when it comes to business

Complete Pool Service maintained my pool for over 7 years so when I moved into a new home I asked…read morethem for a quote to build a new pool. Brian, the owner, provided the quote based on my design requirements and explained the entire process and time requirements so that there were no surprises. The pool is complete and includes a salt water system, heater, sun deck, travertine deck and a great fountain and light display. I highly recommend Complete Pool Service for all your swimming pool needs. They will be maintaining my new pool just like they did with my last pool, it's worry free service. Highly recommended!!

Brian and his whole team treat our pool like their own. My husband was out of town during recent…read morehurricane and his team came a day early and advised me how to drain pool which I wanted to do in anticipation of storm. I didn't even call them and they proactively came on their own. Complete Pool Service has been servicing my pool for 4 years and they are great. Thank you Brian and team!

Back against using Blue Water Pools, this time to refinish our pool which was in bad need of an…read moreoverhaul. I checked around with a few companies to get prices and see portfolios, but since I used Blue Water previously with great success, I decided to go with them again. On the first day the team showed up as expected and got right to work. The guys worked very hard throughout the entire time they were on site and progress was quick. They kept us informed about what was going on and were excellent with communication overall, which I appreciated. Most importantly, the pool looks fantastic. We went with Diamond Brite Super Blue and it looks absolutely amazing in contrast with our new gray pavers that South Florida Paver Pros did. I have to say I'm very impressed with everything. Definitely check out Blue Water if you are in need of pool finishing or any kind of serious pool work. They have consistently delivered for us over a number of years and because of that I give them my highest recommendation.

I would give Bluewater Pools zero stars if I could…read more I hired Bluewater Pools to redo my pool Diamond Brite in November 2024. Less than two years later, the blue accent tile on my pool steps is already failing and coming off. In my opinion, that is not normal wear and tear for pool work that is this recent. I contacted Bluewater Pools about the issue and received a call back from Kevin. Without ever coming to my property to inspect the damage, he immediately blamed my pool service company and stated that my pool guy must have caused it. I asked what it would cost to repair, and I was told $200. I then escalated the matter to the owner. The owner did send someone to look at the damage, but the response was essentially the same: "This looks like the pool guy." After speaking with the owner again a few days later, I was told the same thing -- that my pool guy caused the damage. At no point did I receive a meaningful written explanation, inspection report, or proof that the failure was caused by my pool service company rather than by an installation, bonding, material, grout, or workmanship issue. The owner then offered to repair the tiles for $875, making it clear that he would not fix the issue at no cost, even though the work was less than two years old and even though Bluewater Pools could not provide proof that their work was not part of the problem. Because I was not satisfied with that response, I contacted two other pool companies for independent opinions and repair estimates. Both companies indicated that the workmanship appeared flawed, especially considering how recently the work had been done. One company even tried to demonstrate how difficult it would be to chip that tile through the water with a pool brush because of the drag once the brush enters the water. I also tested this myself, and it was extremely difficult to recreate the kind of damage Bluewater claimed my pool service company caused. After this happened, I looked more closely at Bluewater Pools' Yelp and Google reviews and found other customers describing similar issues. One Yelp review from another customer specifically mentions tile falling off, grout coming out, and a poor Marcite job after Bluewater Pools performed work. That sounded very similar to the type of failure I am now dealing with on my own pool. I wish I had taken those complaints more seriously before hiring this company. My issue is not only that the tile failed. My issue is that Bluewater Pools immediately blamed someone else, refused to accept any possibility that their workmanship or materials may have contributed to the problem, and then attempted to charge me significantly more to repair work that I believe should not have failed this quickly. I have photos, communications, and independent opinions regarding this issue. Based on my experience, I would strongly caution anyone considering Bluewater Pools to think carefully, get everything in writing, understand the warranty, review their Yelp and Google reviews carefully, and document the condition of the work immediately after completion. Pools are expensive, and consumers should be able to expect that a company will stand behind its work when problems appear in such a short period of time. In my opinion, Bluewater Pools did not do that here.

Othman came highly recommended from our pool service man! I know him for many years now. His…read moreresponse rate is super fast. He's highly reliable and honest. Affordable, too. He's also ready to help via text to help me find or fix the issue first by myself. With his expertise he doesn't need to look for long to find the issue. I appreciate his no nonsense fact based assessment. Today he installed a new pool pump bc the old one was bad and rusted through after 6 years. I can only say good things about the company and highly recommend him! You can easily reach him via text.

For over 10 years we have had fantastic service from Othman. He is professional, friendly,…read moreaffordable and fast. We highly recommend his company for all your pool needs.

We recently enjoyed working with Star Pool Cleaner, and I can't praise them enough for their…read moreexceptional service. From prompt responses to stellar customer service, they truly stand out. They were the first ones to respond to my Yelp request and within minutes, Martins was already at the property to conduct a free quote on the service we needed. He gave us a pretty reasonable offer. More importantly, they had same-day service which was amazing since we needed the pool cleaned ASAP.

I don't recommend this cleaner. I asked for an estimate and gave them the address. That was all I…read moredid, until two months later they called demanding payments. What happened was a complete confusion, since I had already asked another service to do the work. This Start Pool Cleaner showed up when I was not present, let himself in through the side gate, without any prior announcement, and proceeded to do the cleaning without ever being asked to do so. I found out two months later that I owed them for cleanings that were never agreed to, and the owner came and changed my filter without my presence, which might have been better had he made it known in advance the actual day and time so that I could be there to pay attention to it. I paid another pool service the same two months, so I was double charged by Star even though I did not sign any contracts, or even meet them in person.