I really wanted to like this company because they started out great, but things quickly went…read moredownhill. After a few months, they began skipping services, which caused my pool to turn green multiple times. When I asked about it, they convinced me the issue was my filter. I trusted them and replaced it through their company--only to later find out they weren't being honest. On top of that, my technician kept trying to sell me used products, and every time I raised concerns, the office completely ignored me. I've never been offered a refund or even an apology. At this point, it's clear this company is run by con artists, and I would strongly warn anyone against using them.

We hired Guardian Pool, managed by David Fredericks, to renovate our condominium pool in Miami. The…read moreassociation paid a deposit of $24,500 for the project. For 13 months, Mr. Fredericks repeatedly assured us that the pool renovation would be completed. However, the work was never started. We later discovered that Guardian Pool does not hold a valid license to operate or perform pool work in the City of Miami Beach or Miami-Dade County. Despite this, the company signed a contract with Normandy Shores Condominium Part II, Inc. to perform the renovation. We have requested a full refund of the deposit, but Mr. Fredericks has refused to return the full amount. Instead, he began issuing installment payments toward the down payment without authorization from the association. I question what you would call a company that knowingly signs a contract to perform work they are not licensed to do within the city or county--this appears to be clear fraudulent conduct.

Excellent service from Broward and Miami Pool Service! They are professional, responsive, and very…read moreknowledgeable. They quickly identified the issue with our pool and fixed everything perfectly. The team is reliable, honest, and their prices are fair. Our pool has never looked better. I highly recommend them to anyone looking for quality pool service.

Easy to get in contact with, easily found the problem, and was able to replace the part a few days…read morelater. The price quoted was reasonable. I recommend Broward and Miami Pool Service!

I had a really good experience! They were able to fix my pool leak quickly in their visit. Both JC…read moreand Camilo were very nice and a pleasure to work with. So grateful. Thank you guys!

I requested a quote for a pool rebuild and have continued with the monthly service. Everything…read morehas gone great thus far compared to my last service.

Fernando really came to the rescue. We had been working on removing silt from the pool for a week…read moreafter the recent flooding. Once he contacted me he came the next morning as promised. Really a very nice person and did exactly what he said. Our pool is now as his company name: cleand and clear!. Highly recommend this company.

From the owner: With over 10 years of experience we are specialize in pool and spa maintenance cleaning and…read morerepairs. Commercial and residential pool cleaning and repairs. Call today mention yelp for a free estimate!

Extremely great service! Gabriel has now been taking care of our pool for two weeks with Julio's…read moreoverseeing of the entire process and we couldn't be happier. They are responsible, responsive and communicative. There were some issues with the actual filtering system we have in our home and since the moment Gabriel first came to visit he made sure to equip me with the right staff to come check the system and an electrician to double check that it wasn't anything related to the wiring that was affecting the pump. Needless to say they resolved the issue in less than a week and have been extremely attentive. I'm so happy I was able to hire them for this service and would highly recommend doing business with them eyes closed. Thank you Julio and Gabriel for your services, I look forward to our continued business relationship.

We reached out Coolnesssa and were immediately called back. Julio was very informative on the phone…read moreand worked within our parameters. The price was very reasonable for the requested service. The tech, Gabriel was very professional and arrived within the time frame set by Julio. Not only did he clear our pool, but was very knowledgeable with the task at hand. He arrived the next day, as promised and proceed the same great service.

Laguna Plaza off Sheridan Street I completely understand…read morethat a business should profit but I feel way over charging customers is totally unfair. Three times the money to repair my pool cleaner. This is what I will educate all and future customers that go to this store. Find out the brand and model to your cleaner then look it up on Amazon. Installation is very easy and you can do it yourself. Price gouging is totally unacceptable. The employees were extremely nice and I can't fault them I will never buy from this store again. Thank you Amazon is all I have to say.

I called to find a skimmer lid and collar which they had. Ride for 35min under the rain and traffic…read moreand called them to say the GPS was telling me I'd arrive 6:02 and asked them if they could wait ... and no, they would not wait 2 minutes for someone coming from 45 min away. If that is customer service, well, is the worst I've seen.

Horrible experience. Felipe is just too new to working with clients and doesn't know how to…read morecommunicate properly. From the beginning I told him we had only PayPal or Venmo to make the payment for the cleaning that he did on Wednesday and I just can't seem to understand even today if the kid CAN'T read. He behaved like the pool cleaning wasn't going to be paid and started texting uncontrollably to pay him, that I wasn't being fair etc (I'm attaching screenshots) when I told him from the beginning that we didn't have cash, cards or checks and needed to pay via one of the methods used and he just kept sending the payment link which doesn't have the option of paying with PayPal or Venmo so I decided to wait until our cards arrived in the mail on Friday (today) to go ahead and proceed with both of the quotes he gave us which was $580 for fixing the motor of the pool and $75 for the pool cleaning. He still decided to behave as if though we need to request someone cleans the pool for free and were never going to pay him. They are prompt in answering and he accommodated for his employee to come out on Wednesday and treated the pool for a bit of algae that had accumulated due to the motor being damaged but the way he handles business is unfortunately not good. We were going to hire his company for our monthly plus the fixing of the motor and he completely ruined that because of the way he behaved. Muy irrespetuoso y desesperado, los negocios se hacen con calma, no tratando a la gente como tráfalas.

Knowledgeable technician. Seemed to have a good grasp on what is needed to bring my new pool up…read moreproperly.

We needed our pool pump replaced after many years. They installed a new pump and slab to protect…read morethe new pump. They did a great job on it. We asked them if they would be interested in maintaining our pool and while marginally more expensive than the current (large company) the quality of their work made it worth it - and now a few years on we are enamored with how they keep our pool. They are always on top of things and are great about informing us of anything needs attention.

Fantastic job! Very good at communicating and I can't get over how much better the pool looks! I…read morethought it would take weeks to clean it it took them only a few days!

I just had a great experience with Pool Depot Services. I had an issue with my heater and…read moretemperature sensor. They scheduled a tech right away, and the visit was on-time, quick and super professional. They were very honest and did their best to solve my problem with the lowest cost possible. I would definitely recommend them.

Add this company to your shortlist of dependable, professional companies that will treat your…read moreproperty as if they own it. That's a BIG statement but I have the experience to back it up. 1. Unlike several of their industry peers, this company quoted removal of old pool equipment and sale/installation of new equipment. I never thought that'd be exotic, but there were more that flaked out by not keeping their appointment to check out the work/provide estimates/provide complete estimates. 2. They actually did the work - to the letter of their quote - and left the work area pristine when they were done. The principal, Lissy, shared a ton of product knowledge about the motor and filter so we were able to make a solid purchasing decision to get a top brand, variable speed pump to best work with the new pool heater. The pool motor is SO quiet, we actually had to stand next to it and look for signs it was working! If you've not purchased new pool equipment in a couple of years, you will be amazed at the difference! 3. Lissy was knowledgeable about the pool heater too. She coordinated the equipment delivery with the installation and worked with our electrician to make it all happen. Together, they submitted permits for the mechanical (Pool Depot Services) and electrical (My Electrical Genie) work. It was wonderful to benefit from their collaboration - they did their work as promised so each company could keep to their work schedule and successfully complete the project without one schedule change! They each passed City inspection without a hitch! I was SO impressed by Pool Depot Services that I asked if they provide weekly pool service. They do! And I did luck out because the pool tech that now services our pool was the same person who installed the pool equipment! Can your pool tech do that? Amazing, right? The pool looks great, week after week. 4. Their customer service is exceptional! A day after the pool heater was installed, it seemed a bit loud for a 'Superquiet' unit so I asked Lissy about it. She arranged for a rep from the manufacturer to be at our house the next business day. Uh, wow!!!! It turned out that the grate on top of the unit got jostled during shipment (it came on its own pallet, in a 5'x5' box). The rep only needed to adjust the grate and tighten the fasteners for the heater to run quietly. I loved the quick service and easy fix! Do I LOVE Lissy and our tech, Roberto? You betcha! Do we continually congratulate ourselves in finding this company? Oh yes we do! Every step of the way, no matter how small our inquiry, Lissy has quickly responded. Roberto is professional, personable and very skilled. And this year, for the first time ever, we were in the pool in mid-March, and often since then. We are using the pool much more often and know that the equipment we purchased is an investment in many years of fun in the sun! We trust Pool Depot Services to continue to provide quality and complete service.