Quality value And service could improve!! As if my mother's service a week ago hadn't been so…read morescrewed up in every way, I just now noticed a pallbearer's name is incorrect on the Program they passed out to everyone with her obituary, and what's worse is I specifically asked them to change that name in an email!!!!!!!! Unbelievable. I hope this saves others from having them handle their loved ones' passings because unfortunately Primrose is either way way understaffed for the job it takes or the employees there are all completely incompetent, or both. They obviously are operating on name only being in Norman a very long time!!!

I feel odd saying Yay! I'm a fan because it a funeral home, but and I'm sure that the family had…read moresome say in the planning of their loved ones funeral, it was a great service. They are located right by Norman Hospital and have plenty of parking on site. The building is well kept and the inside was nice. I've been in some where peeling paint, Christmas decor still up in late January. Primrose I believe may be part of Dignity Memorial. The service I attended was a cremation memorial so there was no viewing or casket. However, the video played before, during and after the memorial service was excellent. The pictures, music was just as sweet and fun as my friend had been. The staff was there if you needed them, but weren't in your way or hovering. I thought I knew what funeral company I wanted to use, but I'm seriously considering going this route.

My dad just died and we had the service at Mercer Adams. They did such a great job that I wanted to…read morestop and write a review. Tim Adams was a pro and so was the rest of the front office staff. They helped us with the obituary & all the logistics around the actual day. Losing a parent is tough. They can't make the pain go away. But they did their job as well as possible. And for that I am grateful. (Grateful enough to write a review. Who writes a review for a funeral home anyway??)

I appreciated the caring way that we were treated as we worked through the details of my mother's…read morehome-going. They seemed to approach the entire process as a ministry rather than simply a business. Thank you and may the LORD bless you for your ministry to our family at this time of sorrow!

My family and I were there for my grandmother's funeral {God Rest Her Soul}!…read moreBoth the place and staff are calm and sweet! The building is like a beautiful mansion (it's even more gorgeous on the inside)! And the staff are very friendly and supportive! They did a fantastic job with the funeral service! My grandmother looked as beautiful as she was at peace (the makeup and her whole look was on another level)! I'm so glad we were able to say goodbye to her in this breathtakingly beautiful process! Thank you, Havenbrook Funeral Home! R. I. P. Babushka

Seemed to rush us so they could let the "other family" in. We being just the mom and dad of our…read moredead son. "We need to get him back in the cooler." FYI our son loved us. We were not estranged from him, but the daughter-in-law was making all the decisions and wouldn't let us stay.

I can not say enough for the true compation, patience and professionalism Mike showed us during a…read moredifficult time. My uncle passed and I flew in from Pensacola to help my Aunt with all the details. One thing was clear, my Uncle was a retired Navy chief and my Aunt wanted a military funeral. Mike not only helped with a lot of details related to dealing with the VA aspects, at no time did we feel any pressure for the service to be more religious. He was the best of the best! I know my uncle would be proud of the way things were handled.

My mother recently passed away and I can not accurately describe how thankful I am to have met Mike…read moreDuBois, the Owner/Funeral director of Eisenhower funeral home in Blanchard, OK . Within 5 minutes of meeting Mike and him educating my sister and I on the difference in casket prices and detail, I knew he was a man of 100% honesty and integrity, that is very rare in any business to find. I was completely shocked that it was so obvious , he did not attempt or try to encourage us to buy the most expensive casket or try to take advantage of our emotions when making the decisions. He lead us every step of the way. He went above and beyond to communicate with us and to answer any questions we had, through the entire planning process . He was patient and took all the time we needed . My sister and I spent many hours with Mike over the course of a few days and we shared some personal stories and laughs along the way. This man is a gem! His character and integrity is bar none and as much as I never want a loved one to pass, I look forward to the chance to work with Mike again. S. Bridgewater, Tulsa OK

When my grandmother passed away, handled everything beautifully and honored her wishes. The staff…read morewere extremely friendly, helpful and sympathetic during our family's loss. It may seem insignificant, but their care and thoughtfulness extended beyond their services. I happened to leave my Nalgene water bottle in the visitation room at their funeral home, and I called them to ask about it. The next day, they brought it to the church where the funeral was held. Grateful for their kindness, compassion, competence, and kindness overall.

DO NOT COME HERE. If you care for your loved ones and want to give them a proper funeral, do NOT…read morecome here. My father passed in a horrific accident, my family came here hoping for a service to honor my dad. Instead we were met with extreme incompetence and hateful people. This funeral home cremated all of my father's clothing after telling our family SEVERAL times that no clothing would be burned. With the clothing was a customized leather biker vest that was beyond sentimental not only to my father but our entire family. The pain of losing this vest, essentially the only thing we had left of my dad, has been beyond traumatic. On top of all of this, to add insult to injury they waited multiple days before informing my grieving mother that they had burned the one thing she specifically asked them to make sure she got back. My mother also explained to them that burning leather in Oklahoma is illegal and she asked for an explanation on how this could happen. The owner told her it's not illegal. Which is a blatant lie and accountability has yet to be taken by anyone as to how his vest got burned. When they did call to finally inform my mother, they started the conversation by saying my aunt, my fathers sister, was "rude" to them after they told her they destroyed her deceased brother's belongings. Finally, after days of arguing over the phone about who is going to take responsibility for burning my father's belongings they decided to tell my mom that she would not receive a refund for the service, but that they would try to replace the vest to the best of their ability. After being told the monetary value of the vest, they quickly changed their tune and decided they wanted to refund the service. My mother was given less than half of what the funeral cost and to this day has not received an apology from anyone. If you care about your family members and if you want them to be honored respectfully. DO NOT COME HERE.

RayLynn was wonderful. She was with us in a terrible moment in our lives and she made it easier…read more She was organized, attentive and supportive. Exceeded my expectations on all fronts. Services were well managed and we are incredibly grateful.

The staff is very kind and compassionate. I was pleased with the respect they showed our family.read more

Funeral director Homer Cobb couldn't have been kinder, nor more helpful…read more Five gleaming Yelp stars!

Dad had no complaints!! The people here are very kind and understanding. But they do charge 150…read morebucks per viewing!!