Well, this is odd being the first to review a funeral home, but they did such an outstanding job, I wanted to make sure it is noted.
My brother found Havenbrook through a website search during my father's battle with cancer. He set up a meeting with ease, and we met with an administrator. She explained the process, options, and helped guide us to a decision that suited my father's desires. The meeting was meant for information gathering so we could financially prepared for a funeral, but I'm really glad we planned ahead, as we found out there is a hefty discount for pre-planning. She gathered a lot of information, which made things so much easier when he passed. She advised us on financial planning and saving, things we need to clarify with my father, and just did some general prep work with us.
When the time came to use their services, we felt at ease. Most everything had been set up, decided, noted, and filed. I got a phone call when they took possession of my father, and from that point forward, we worked with a funeral director, Jonathon. He set up a meeting for us the next day where we made all the final decisions. He gave us specific tasks we needed to complete, and checked in with us often to make sure we didn't need anything. Response times were incredibly fast, and we were never left wondering. They always provided proofs and asked for feedback. The funeral home handled just about everything, and made the whole process very easy. They even arranged for us to use their facilities to have a meeting with the officiant.
We chose a memorial service with a catered breakfast after. The facilities were warm and inviting, and felt comfortable. The staff was never in the way, but also made sure we had absolutely everything we needed. We arranged for an off-site cater, and they managed that arrangement once we finalized the menu and paid the caterer. We used the funeral home's china, and they took care of washing it after, and cleaning up after the meal. We had two fairly large trees delivered for the service by family, and the staff notified me after the service that they would figure it out and deliver everything to my doorstep. It was arranged safely on my porch and waiting for me when I got home.
Through the whole process, the entire staff was so respectful, warm, and profession. They helped make a horrible week and process a lot more bearable and smooth. I'm so grateful for their services and professionalism. read more