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    MCM Elegante

    3.1 (68 reviews)
    ModerateHotels

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    Holes

    I'm not made at the hotel, I am mad at Priceline, this not a 3.5 hotel. Patched on the ceiling dirty carpet in the hallway, we had to move rooms because the toilet was low flushing. The staff seems nice.

    Horrible place to stay, if want COVID this will probably be a good place. Samatha Garcia the manager was not very accommodating after I reported the nasty uncleaned room. The toilet had dried pee stains on it and around it, the mattress had fresh blood and other fluids coming through the sheets, small bugs crawling in bed. Mrs. Garcia called me a racist name and said a curse word. Mrs. Garcia and the front desk and cleaning staff harassed me for 2 days there at that nasty hotel. The way I was harassed by the illegals working there it felt like the cartels were after me and they had called my employment several times and were threatening to call the police on me for a simple complaint. If I could them a -5 I would. I had brought in 125 kids from FWISD for a competition. After reporting it to the Director, she stated that she had stayed in worse. Where is the Health inspectors in Lubbock?

    Gross

    Eleganté is a convenient location and great shuttle service to the stadium during Parent's weekend. The have plenty of space and chill area in lobby. However the rooms are very outdated. No phone charge station or outlet on bed nightstand, but I was most disappointed with the condition of the bathroom, felt like and looked like we were staying at motel 6! They really should do some i

    Salad Bar
    Anne C.

    This 5 star is for the Restaurant in this hotel. Rustler's, I believe?? Sweet staff. Salad bar was fresh and nice variety. Thursday- Saturday they have a lunch buffet that is a very reasonable price! No wait just in and out! Go check it out.

    Entrance
    Andrea E.

    I recently stayed at the Elegante when my company hosted an event there. Something about the decor/vibe seemed sketchy and the fountain and elevator weren't working but I think they were being renovated. With that said, I was blown away by so many things. From check in, when I was greeted with a friendly attitude to check out, a safe drop off from a really friendly shuttle driver. My room was so nice! There is a restaurant and bar onsite so why leave? Breakfast is included with stay and I loved the omelet station! The staff at the Elegante went above and beyond for our event. I always give a shout out when a hotel has a working printer in the Business Center- I highly recommend the Elegante!

    The room
    Cheryl W.

    Loved the pillows! And the bed. And the restaurant. Great place. The staff was wonderful. I will never go to another hotel. Breakfast was a buffet. They also could make inlets and waffles if you wanted. Included in the price. A/c worked great in our room. Flat screen tv. Luxurious towels. Parking right out front. Loooong walk to the pool but it was a nice clean pool. Indoor. An atrium if you would like to sit outside. Very worth the price. Military discounts

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    4 years ago

    Run more specials for dine and stay. Perhaps advertise your restaurant more with menu and prices. It's delicious! HH is really nice too.

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    Page 1 of 2

    Ask the Community - MCM Elegante

    Review Highlights - MCM Elegante

    Great hotel - nice staff, clean rooms, VERY comfortable beds, great breakfast, etc.

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    Overton Hotel & Conference Center - Bar area in the lobby.

    Overton Hotel & Conference Center

    (185 reviews)

    $$$

    Excellent location! We had rooms 1302 and 1501. 1501 is a corner room and has two huge windows, 2…read morequeen beds and tub. 1302 has a view of the football stadium, is a king room, no tub. Overall the hotel is very good and is close to excellent. There were a few minor issues, but fortunately the front desk addressed my concerns. I am so glad I stayed at the Overton for my graduation. The customer service is top-notch which overcame the small issue of the loose border panel in room 1302 and the pillows not having pillow cases. This issue was quickly fixed and we were given breakfast vouchers as an apology. Overall this hotel is great and I will stay again whilst visiting Lubbock. (Suggestion for improvement, put a safe in each room). Despite the minor flaws, I will stay again and recommend others to stay at the Overton, too! Oh, the items offered at the breakfast buffet are delicious, especially the tomato grits, which I never had until staying at the Overton. The pool area is a nice place to gather. Thank you for providing a backdrop for a photo spot for graduation. Keep up the great work! I am eager to stay again the next time I visit Lubbock.

    Horrible experience. Find another place to stay. The management, Selena, especially was the worst…read moreof it. No help at all. She said e pool was open when we complained all the anent were not available. Apparent, they just expect you to just ignore the dirt that's settled at the bottom. Additional photos to show the housekeeping services. Lazilymade the bed and didn't reset the pillows. Didn't take the time top prepare or properly clean the room, so don't lift your toilet lid. They likely don't either. The other room photos are likely for larger corporate or partner events. Leisurely travel is night and day because our room looked nothing like the photos. When it comes to shower water pressure, bring your own tools to clear the jets in the shower heads. These things have enough calcium build up to cure osteoporosis. In closing, Selena was unprofessional and needs to work on her people skills. She's also the one that said tue "dirt tank", aka pool, was open for use. She needs to be fired or at least get some actual hospitality management training. The only plus side was proximity to the Tech campus and Logie's. Now: bring your own laundry bag because athe one they gave us was the size of a gift bag ‍

    DoubleTree by Hilton Lubbock University Area - Restaurant

    DoubleTree by Hilton Lubbock University Area

    (34 reviews)

    Restaurant is fantastic but do not stay on the first floor anywhere near the lobby unless you want…read moreto hear music all day and all night until the bar closes. It is SO loud. The speakers are in the hallway.

    Zero stars. We had a very disappointing stay in room 102. Upon moving the sofa slightly, we…read morediscovered an appalling amount of trash and filth behind it--including old plastic bottles and debris--that had clearly been accumulating for a long time. To ensure this was addressed, we left the sofa pulled out so housekeeping would notice the area. However, when we returned, while the bed was made and the bathroom was clean, the floor was completely ignored. It was clear they simply cleaned around the mess. The lack of hygiene extended to the amenities as well. The coffee maker was extremely filthy, covered in thick dust and water stains, making it completely unusable. It is evident that deep cleaning is not a priority at this hotel. Furthermore, the room location was problematic; being on the same floor as the lounge, reception, and bar made it extremely noisy and busy. When we raised these concerns at checkout, the reception staff offered a simple 'sorry' but nothing more. There was no effort to compensate us for the poor service or the unsanitary conditions. We would not recommend staying here. Update: After posting, Hilton corporate reached out and provided some points to apologize for the experience.

    Best Western Plus Tech Medical Center Inn - Exterior

    Best Western Plus Tech Medical Center Inn

    (25 reviews)

    $$

    We were given a room on the second floor. As best western hotels go, the room was pretty standard…read more It did not have a pen and pad of paper as most Best Western do. The in room refrigerator was small and did not have a freezer compartment. The room was clean and the mattress was comfortable with multiple pillows. The sheets were scratchy. My contact with the staff was limited. However when I reported a coffee spill in the elevator and that the elevator was stuck, the woman at the front desk looked at me as if she had nothing to do with it and didn't even comment. My husband had better interactions with the man who was on duty the night before (4/9). The breakfast options were good. They have a Nescafé machine so cappuccino and latte were among the options. We are best western reward members and the clerk at checkin acknowledged it.

    We had such a wonderful experience with the front desk staff at this Best Western. We arrived…read moreearly, and the ladies at the front desk were incredibly kind and allowed us to check in without any hassle. A special thank you to Claudia, who went above and beyond for us. My mother was having some trouble with her hip and is also afraid of elevators. Claudia kindly moved our room from the fourth floor to the second floor, which has easy access by an incline. That small change meant a lot to us and made things so much easier for my mom. Everyone we spoke with was so accommodating, friendly, and genuinely sweet. We haven't spent the night yet, but the room looks fantastic. We booked the King Suite, and it's wonderful -- a couch bed, a large conference-style desk for working, a big TV in the living area, and another TV in the bedroom, plus a spacious bathroom and closet. So far, we are extremely impressed. We'll update after our stay, but we definitely wanted to give a shout-out to Claudia and the front desk team for their kindness and excellent service.

    MCM Elegante - hotels - Updated May 2026

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