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    DoubleTree by Hilton Lubbock University Area

    2.1 (34 reviews)
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    (6/24/2023)
    Jenni M.

    This DoubleTree wasn't bad, just not up to the normal par in my opinion. We'll start with the CONS: - checkin was a bit of a disaster. I'd been to other Hiltons in recent weeks and was able to checkin virtually and get my room key through my app. Not so here. Apparently the room I requested wasn't clean. We arrived at 4PM. Checkin was supposed to be 3PM. Then the distracted chick at the front desk didn't write my room # on my card holder. I called to request it again. They gave me the wrong room number because when I decided to go all the way back to the front desk it was different than what they told me over the phone. - there was a drug addict who approached us from out of no where in the unsupervised parking lot and got nasty with my significant other when he stated he had no cash on him which was the damned truth. - our room was near a compressor that ran the entire time. I would rather hear that than loud conversations and stomping which is what I usually detect when traveling, but my cowboy didn't like it much. - never got any cookies - the usual DoubleTree offering when one checks in. - terrible WI-FI in #613 - from our room we could hear one particular obnoxious drunk laughing where he sat at the hotel bar which looked nice. PROS: + got the requested king bed with a balcony + mostly clean room + good working A/C in the 100+ degree F weather from June 23-25, 2023 + got to watch Seabiscuit for the first time with free Showtime on flatscreen + close to Texas Loop 289 and Interstate 27 + not far from the Buddy Holly concert hall plus a few good restaurants + ice machine was in good working condition It was just okay for $394.88 for the entire weekend.

    Sauces for my duck tacos
    Audrey P.

    I was so tired after working a really long day. Then we drove to the hotel in Lubbock. I was super excited to see that they had a lovely restaurant in their hotel and I didn't need to leave to enjoy a delicious meal. I opted for a half watermelon salad and duck tacos. I loved the salad so much that I inhaled it. I was going to leave half to enjoy with my tacos... but it was so tasty that it disappeared! My duck tacos were amazing. They put the sauces on the side so I could taste test them. After the day I had, I wasn't ready for a spicy surprise. One of the sauces was really spicy the others were amazing. The birria was yummy, and I loved the chutney sauce. If you find yourself at the Hilton hit up the restaurant.

    Great looking lights over the bar area.

    First time staying at this location and it has some pros and cons. Pros: Check in was easy and they were very informative of the hotel and what they had to offer. The room was clean overall and the bed was very comfortable. There was ample parking in the rear to accommodate my truck and trailer. Staff was quick to help us with a complaint. Plenty of towels and soap to utilize. Cons: While the room was overall clean, they forgot to pick up a previous guest's razor and body wash in the shower. The guests next to us were very disruptive and loud and could hear them over the TV in our room. However after calling the front desk they calmed down. While getting something out of my truck I was approached by a person asking for money. Overall enjoyed the stay and would return. The issues we encountered were addressed and staff was very responsive and kind. The people in the parking lot asking for money was a concern but they left quickly after being told no.

    Eva P.

    We have stayed before and it was ok. This time YUCK. The checkin process was riddled with unhappy people checking in with various problems. One man was fighting the cost of the room per night and the employee kept her professionalism as much as possible but it was very awkward because they argued back and forth for what seemed like forever. My biggest complaint was the dirty condition of the room. There was a dirty Qtip full of yellow earwax by the ac unit. The shower was nasty. The glass doors were filthy, and all the caulking around the showers was dirty and yellow. The beds were awful too. They are old and need to be replaced. My back is killing me. I gave them two stars despite the condition of the room because breakfast was delish. The waitress was very attentive and friendly and the coffee was good and strong.

    Derrick G.

    My family had an amazing stay at this hotel. We were visiting Lubbock for the weekend and spent 2 nights at this hotel. The staff was very friendly and accommodating. This hotel had great amenities and the hotel gym was noteworthy, they have enough equipment to get a great workout. On Saturday they had a piano player and a full bar. The hotel is centrally located, so you can get anywhere in Lubbock in a few minutes. This is a great hotel if you are visiting the Lubbock area.

    ABC gum

    Would not recommend unless you like taking a cold shower after a long day of travel . Room was not clean! Went to make a cup of coffee and the previous guest was nice enough to leave me some ABc gum . Not to mention the used Q-tip on the floor next to the bed. Definitely not worth $125/night more like $75 including tax kind of hotel!! If you don't like to party definitely not the place for you the noise from the bar echoes straight up to all the rooms...Pool heater was out and was definitely not advised it was under repair until we arrived. Some of the service wasn't too friendly and ignored guests just not my idea of a good place to stay/relax.

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    Review Highlights - DoubleTree by Hilton Lubbock University Area

    DoubleTree Lubbock was clean and had friendly staff.

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    Overton Hotel & Conference Center - Bar area in the lobby.

    Overton Hotel & Conference Center

    (185 reviews)

    $$$

    Excellent location! We had rooms 1302 and 1501. 1501 is a corner room and has two huge windows, 2…read morequeen beds and tub. 1302 has a view of the football stadium, is a king room, no tub. Overall the hotel is very good and is close to excellent. There were a few minor issues, but fortunately the front desk addressed my concerns. I am so glad I stayed at the Overton for my graduation. The customer service is top-notch which overcame the small issue of the loose border panel in room 1302 and the pillows not having pillow cases. This issue was quickly fixed and we were given breakfast vouchers as an apology. Overall this hotel is great and I will stay again whilst visiting Lubbock. (Suggestion for improvement, put a safe in each room). Despite the minor flaws, I will stay again and recommend others to stay at the Overton, too! Oh, the items offered at the breakfast buffet are delicious, especially the tomato grits, which I never had until staying at the Overton. The pool area is a nice place to gather. Thank you for providing a backdrop for a photo spot for graduation. Keep up the great work! I am eager to stay again the next time I visit Lubbock.

    Horrible experience. Find another place to stay. The management, Selena, especially was the worst…read moreof it. No help at all. She said e pool was open when we complained all the anent were not available. Apparent, they just expect you to just ignore the dirt that's settled at the bottom. Additional photos to show the housekeeping services. Lazilymade the bed and didn't reset the pillows. Didn't take the time top prepare or properly clean the room, so don't lift your toilet lid. They likely don't either. The other room photos are likely for larger corporate or partner events. Leisurely travel is night and day because our room looked nothing like the photos. When it comes to shower water pressure, bring your own tools to clear the jets in the shower heads. These things have enough calcium build up to cure osteoporosis. In closing, Selena was unprofessional and needs to work on her people skills. She's also the one that said tue "dirt tank", aka pool, was open for use. She needs to be fired or at least get some actual hospitality management training. The only plus side was proximity to the Tech campus and Logie's. Now: bring your own laundry bag because athe one they gave us was the size of a gift bag ‍

    Best Western Plus Tech Medical Center Inn - Exterior

    Best Western Plus Tech Medical Center Inn

    (25 reviews)

    $$

    We were given a room on the second floor. As best western hotels go, the room was pretty standard…read more It did not have a pen and pad of paper as most Best Western do. The in room refrigerator was small and did not have a freezer compartment. The room was clean and the mattress was comfortable with multiple pillows. The sheets were scratchy. My contact with the staff was limited. However when I reported a coffee spill in the elevator and that the elevator was stuck, the woman at the front desk looked at me as if she had nothing to do with it and didn't even comment. My husband had better interactions with the man who was on duty the night before (4/9). The breakfast options were good. They have a Nescafé machine so cappuccino and latte were among the options. We are best western reward members and the clerk at checkin acknowledged it.

    We had such a wonderful experience with the front desk staff at this Best Western. We arrived…read moreearly, and the ladies at the front desk were incredibly kind and allowed us to check in without any hassle. A special thank you to Claudia, who went above and beyond for us. My mother was having some trouble with her hip and is also afraid of elevators. Claudia kindly moved our room from the fourth floor to the second floor, which has easy access by an incline. That small change meant a lot to us and made things so much easier for my mom. Everyone we spoke with was so accommodating, friendly, and genuinely sweet. We haven't spent the night yet, but the room looks fantastic. We booked the King Suite, and it's wonderful -- a couch bed, a large conference-style desk for working, a big TV in the living area, and another TV in the bedroom, plus a spacious bathroom and closet. So far, we are extremely impressed. We'll update after our stay, but we definitely wanted to give a shout-out to Claudia and the front desk team for their kindness and excellent service.

    DoubleTree by Hilton Lubbock University Area - hotels - Updated May 2026

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