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Aloft by Marriott Lubbock

3.2 (36 reviews)

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Hair in bed under covers
Silas P.

On the surface, the Aloft in Lubbock looks like a solid choice -- stylish lobby, modern design, and a price point ($209/night) that suggests a premium experience. Unfortunately, the housekeeping standards fell far short of that expectation. When I first arrived, everything appeared in order. Later, though, I discovered long brown hair in the shower and even on the bathroom ceiling -- which was especially noticeable since I'm bald. Later that evening, when I pulled back the covers, I found both long strands and shorter hair underneath the linens. That was not only disappointing but unsettling. I reported the issue through the app and was reassured the room would be properly cleaned the next morning at 9am. When I returned at 11am, however, I found the same dirty linens simply tucked back in, water stains still on the bathroom counter, and a bathroom floor that clearly hadn't been swept in quite some time. For a property charging over $200 per night, I expected much better. The Aloft brand markets itself as modern and fresh, but cleanliness is the most basic standard any hotel should meet. Until management seriously addresses housekeeping, I cannot recommend staying here.

Great gym. I just listened to the Deftones for about an hour.
Ricardo J.

This hotel has been my home in Lubbock a few times now, and it is a consistently good place to stay. It is in a great location, with easy walking access to shops and restaurants, and with easy driving access to the loop. The staff here is usually friendly and helpful, and the common areas and rooms are clean. The bathroom is now stocked with the fancier Marriott shampoo/body wash accessories rather than the old shower wall pumps full of the same. Other than that, the Aloft has the same feel as others. Modern and efficient. A nice change is an improvement in the quality of their refrigerators. These small fridges are "smart fridges" that excel at keeping your snacks and drinks as cold as you need them. I enjoy my stays here at this property, and the comfort of the hotel takes the sting out of being in West Texas.

Comfy bed, stylish room.
Robert M.

Generally, I love the Aloft franchise. This one didn't meet the standards (or actually the enjoyment & comfort) that most of them have. The place had the normal stylish, modern look and feel. The staff were great as usual. The room was pretty clean. The problem was the noise. We were overlooking the pool, bar-patio and the noise was deafening. Literally, it was so intrusive that there wasn't a chance of any relaxation, peace, or semblance of quiet. If you arrive late or are at the party, no harm. If not, make sure you DEMAND a room not overlooking that area on the inside of the hotel. Finally, the shade does a brilliant job except for the 2 inch gap around it. Why bother having that good of a shade if they can't install it? Do NOT go here if you aren't alone and either oof you usually gets up at night. There is a fogged window between the bathroom and bed area. If you turn on the light at night, everyone gets the light! That was a cool style but a dumb design in reality. Very disturbing if your companion has to get up or has different hours.

La Denna R.

I had a wonderful experience at this hotel. The check in was easy, clean rooms, and friendly staff. It is a beautifully decorated hotel. With a bar and kitchen staying open until 12am. They have a pool table and plenty of seating downstairs in the lobby for study night, meetings, and whatever else you might need. They have a cute indoor poll and small gym. Rooms look just like you would picture a loft to look like. I highly recommend staying here. Now they do not have a microwave in the room, however for the comfort and the price it's something to look over.

Smooth check in to a great hotel with perfect location for shopping and food/drinks! Indoor pool and play area so it is kid friendly as well! Frankie had really good customer service upon checking in as he has an upbeat and positive energy that quickly transferred to myself (long travel day across country with no sleep the night before) ! Highly recommend and will be my go to as the beds are always nice, rooms clean and last but certainly not least the bar is 5-12am daily!

This is the shower head when referring to the water pressure issue. There are 7 or so pathetic streams of water shown.
Zach W.

Two words can describe the Aloft. Cutting. Corners. When you first look at the big, looming hotel that backdrops the shopping area, Dave & Buster's, and several restaurants, one can't help but think that this HAS to be the best hotel one could possibly get! Nothing could be further from the truth. While the other reviews do a nice job of showing why this place is so terrible, let this review serve to reinforce that idea. In our stay, we encountered first an oddly pungent smell in the lobby. No big deal, we'll just scurry up to our rooms and try to ignore it. Ah well, it's in the hallways too. At least the room doesn't have it. Take note of this for later, this will be important. After that, we had a handful of spotty outlets. No big deal, we'll just plug into another one. Sure, they work, but the hit-or-miss nature of them makes me only wonder how bad the other rooms could be. Moreover, we noticed the toilet paper was wet with god-knows-what on it. Whether it's urine, toilet water, or just straight-up faucet water, we never cared to tell. We just tossed it out and requested a different roll. So the last three things weren't that bad, right? Just something many would consider the typical hotel 1-in-10 fluke. Well, we were then met with what really sealed the nail in the coffin. The shower. Oh my god, the shower. Attached to this review is a picture of the shower running at the MAXIMUM setting. Look at it. Let's count it together. One blast of water? Five? Twenty? Nope! Seven blasts of water. That's all you get here. Seven. Now, you would think that these seven measly blasts of water were blasts. Nope. More like pathetic streams. Taking an actual shower took me...at least 32 minutes. To get actually clean. We timed it after my Mom mentioned it during her shower. So, folks, this is where the smell came from. No one can shower properly because their water pressure is awful. This hotel cut corners and played us for fools. Don't let them fool you too.

Stains on sheets
Beachy K.

This place is a dump. The staff is ok. Not warm or friendly but just ok. The cleanliness and maintenance is in desperate need of help. The first room we were given had shower caulk literally hanging down from the walls. Idk what happened in there but I want no part of that. Second room we were given smelled off and was not clean. The hallway actually smelled musty. The room was dirty. We put a towel on the floor and it got wet from shower. When we wiped up some water on the floor and turned it over the towel was really dirty. Floors aren't clean. The sheets had a weird stain. The bathroom was filthy. Gross stains that looked like mucous splattered across the back wall of the sink and tons of dust accumulated everywhere. I am Including pics of the bathroom and the mirror at the entrance showing how much dust is sitting there. Like it's never been cleaned. The shower doors had accumulated dark brown hairs and gross brown gunk. They really need to clean better in this place. I felt dirty when I left.

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Ask the Community - Aloft by Marriott Lubbock

Is parking at the Aloft secure?

Although there is not gated parking, I felt like the parking location was secure. There are gates around the property from the nearby shopping, but no official gate. We felt very secure at the location.… Read more

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Review Highlights - Aloft by Marriott Lubbock

This evening I had the pleasure to be assisted by Frankie and he was an absolute joy.

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Embassy Suites by Hilton Lubbock

Embassy Suites by Hilton Lubbock

2.9
(125 reviews)
$$

I would like to first start off by thanking , Angel and his staff for accommodating our needs. We…read morehave stayed at this establishment four nights in total over the last few months and while this establishment is dated in need of remodeling. The staff made us field welcome. All in all we had a great day.

This place WAS a really nice hotel, it has been run down over time sadly…read more Im not really a bad review writer but if I am paying a premium for a hotel I should be receiving what I pay for. Which didn't happen. I booked this for my wedding guests and wedding party; most hotels feel like a hospital but this one seemed more cozy and unique. Which is true its cozy but clearly they have stopped doing normal maintenance on it. Which was is embarrassing being i put my closest friends and family there. Booking was a pain through their "portal" and a huge hassle and the booking agent was almost never available. When I arrived my room smelled musty, not a huge deal to me but not cool to make me smell weird. The bathroom and counter needed a wipe down. The previous guests towel was still damp and hanging on the door. So that makes me think that it was cleaned well, maybe at all.‍ The head board had grease spots where the previous how many ever guests had rested there head as well as toothpaste splatters on the mirror frame. Also the AC wasn't really working all that well in my room but I think maybe it was just mine. Then there was many cosmetic issues like peeling wallpaper, damaged tiles, missing paint and huge dings in the hall walls. I had to ask multiple times for them to refresh the bathroom. Some of the staff is nice some not so much. Like I said it WAS a nice place but clearly needs better management and repairs. I paid for better.

Overton Hotel & Conference Center

Overton Hotel & Conference Center

2.9
(185 reviews)
$$$

Horrible experience. Find another place to stay. The management, Selena, especially was the worst…read moreof it. No help at all. She said e pool was open when we complained all the anent were not available. Apparent, they just expect you to just ignore the dirt that's settled at the bottom. Additional photos to show the housekeeping services. Lazilymade the bed and didn't reset the pillows. Didn't take the time top prepare or properly clean the room, so don't lift your toilet lid. They likely don't either. The other room photos are likely for larger corporate or partner events. Leisurely travel is night and day because our room looked nothing like the photos. When it comes to shower water pressure, bring your own tools to clear the jets in the shower heads. These things have enough calcium build up to cure osteoporosis. In closing, Selena was unprofessional and needs to work on her people skills. She's also the one that said tue "dirt tank", aka pool, was open for use. She needs to be fired or at least get some actual hospitality management training. The only plus side was proximity to the Tech campus and Logie's. Now: bring your own laundry bag because athe one they gave us was the size of a gift bag ‍

This was my first time in Lubbock and I was pleasantly surprised to see that it is a very nice…read moretown. The hotel is nice but it does seem like it needs some remodeling. The lobby and conference area are very nice. However, the rooms are a little run down. The bathroom had stained toilets & shower. The room smelled old & the bed wasn't very comfortable and the sheets smelled like smoke (dont know why because the hotel IS non-smoking). Perhaps it's an old dryer. The walls are also very thin, I could hear one side's TV & the snoring on the other wall, which kept me up. The conference food was just okay. The first night, we had brisket/shredded beef tacos but they did not taste like anything. The elote bowl was really good. The other days was buffet and overall tasted okay but on Friday, they served meat, which was not so great given the Lent season. The staff have all been really great, the caterers were extremely nice, especially Kloey and the nice gentleman with glasses

DoubleTree by Hilton Lubbock University Area

DoubleTree by Hilton Lubbock University Area

2.1
(36 reviews)

Restaurant is fantastic but do not stay on the first floor anywhere near the lobby unless you want…read moreto hear music all day and all night until the bar closes. It is SO loud. The speakers are in the hallway.

Zero stars. We had a very disappointing stay in room 102. Upon moving the sofa slightly, we…read morediscovered an appalling amount of trash and filth behind it--including old plastic bottles and debris--that had clearly been accumulating for a long time. To ensure this was addressed, we left the sofa pulled out so housekeeping would notice the area. However, when we returned, while the bed was made and the bathroom was clean, the floor was completely ignored. It was clear they simply cleaned around the mess. The lack of hygiene extended to the amenities as well. The coffee maker was extremely filthy, covered in thick dust and water stains, making it completely unusable. It is evident that deep cleaning is not a priority at this hotel. Furthermore, the room location was problematic; being on the same floor as the lounge, reception, and bar made it extremely noisy and busy. When we raised these concerns at checkout, the reception staff offered a simple 'sorry' but nothing more. There was no effort to compensate us for the poor service or the unsanitary conditions. We would not recommend staying here. Update: After posting, Hilton corporate reached out and provided some points to apologize for the experience.

Best Western Plus Tech Medical Center Inn

Best Western Plus Tech Medical Center Inn

3.2
(25 reviews)
$$

We were given a room on the second floor. As best western hotels go, the room was pretty standard…read more It did not have a pen and pad of paper as most Best Western do. The in room refrigerator was small and did not have a freezer compartment. The room was clean and the mattress was comfortable with multiple pillows. The sheets were scratchy. My contact with the staff was limited. However when I reported a coffee spill in the elevator and that the elevator was stuck, the woman at the front desk looked at me as if she had nothing to do with it and didn't even comment. My husband had better interactions with the man who was on duty the night before (4/9). The breakfast options were good. They have a Nescafé machine so cappuccino and latte were among the options. We are best western reward members and the clerk at checkin acknowledged it.

We had such a wonderful experience with the front desk staff at this Best Western. We arrived…read moreearly, and the ladies at the front desk were incredibly kind and allowed us to check in without any hassle. A special thank you to Claudia, who went above and beyond for us. My mother was having some trouble with her hip and is also afraid of elevators. Claudia kindly moved our room from the fourth floor to the second floor, which has easy access by an incline. That small change meant a lot to us and made things so much easier for my mom. Everyone we spoke with was so accommodating, friendly, and genuinely sweet. We haven't spent the night yet, but the room looks fantastic. We booked the King Suite, and it's wonderful -- a couch bed, a large conference-style desk for working, a big TV in the living area, and another TV in the bedroom, plus a spacious bathroom and closet. So far, we are extremely impressed. We'll update after our stay, but we definitely wanted to give a shout-out to Claudia and the front desk team for their kindness and excellent service.

Aloft by Marriott Lubbock - hotels - Updated July 2026

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