If you want a horror story I have one, if you want a story of being robbed blind I have that to…read more 2 years ago we had to put our dog down, very sad, we came in as entire family it was handled very well, but that vet is gone and so is the care we felt. A year later my wife and daughter bring our new puppy in for a first check up....and they brought them all into the room where they put our dog down. Absolute low class and zero thought and we had to talk our 9 year old down from that. The Horror. So new dog fully grown, I say hey are you charging us more fore these meds because we come in, because other retailers are much cheaper. "Oh, well if you use our online shop we price match...." -front desk 3 freaking years of buying one at a time and NO ONE told us they ever had an online shop. I come to find out, because we did what they ask, "just come in get her weight and we will give you her meds right there" was a a 30.00 clip for every dose!!! The robbery.

Dr. Reddick did an amazing job on our cat. He needed eye surgery because his eye was suffering due…read moreto his eyelashes turning inward onto his eyeball and the vet did surgery and now he is beautiful and the other cats are not mean to him anymore.

Wonderful staff, and have continued to provide amazing care for each of my animals for several…read moreyears.

This used to be my go to vet clinic for years but the recent service has continued to decline…read morerapidly. 1, the double charged me for the same vaccine on one occasion. (They did fix this but I had to catch it) 2, they gave my dog more vaccines than requested. (Gave me a credit for my next visit, although they shouldn't have messed up on something so big) 3, they didn't prescribe my dog the needed medications for an ear infection due to nursing and when done nursing, they wanted me to pay for another visit. So they wanted to double charge me for the same service that wasn't fully treated. It's clearly all about the money for them. I would advise don't go here. The manager Addy is absolutely no help.

Unfortunately, we had to have our sweet baby euthanized last week. He had lymphoma and took a turn…read morefor the worst so we arrived a little before midnight and he crossed the rainbow bridge at 12:15 AM. Dr Sam Seramur was his doctor and was very comforting and gave us plenty of time to be with him before and after the procedure. Brady never turned down food so when they brought in chicken, he gobbled it down and although it immediately came back up, he enjoyed that last meal. The tech who gently removed his body wrapped in blankets was so kind and it meant a lot when he said that he could tell we were good dog parents. I hope no one reading this has to ever go through this but if you do, I recommend this caring business .

Made the mistake of bringing my cat, Elsa here at the recommendation of Sage Imaging, after her c-t…read morescan for observation due to breathing difficulties. By the time I arrived Elsa was responsive and stabilizing. Literally a minute after taking Elsa from me, the vet told me she had stopped breathing and needed CPR. I said go do what you have to do. The vet, who seemed almost annoyed at having to play nursemaid to an ailing cat came back out a few minutes later and said she was gone. Make no mistake, Elsa had numerous complications, and I probably would have had to put her down eventually. But it would have been on my terms, and she would have been with me instead of dying at the hands of a compassionless ghoul. If I had gone straight home from Sage Imaging instead of stopping by this house of horrors that passes for a vet hospital, Elsa would be alive. Steer clear of this place like you would the Bates Motel. Nothing but death and sorrow await you.

My husband and I are moving out of state and I can only hope we will find a comparable vet clinic…read moreat our next location. We have 3 dogs and 2 cats, so we've tried out a lot of vets and spend more time in these offices than we'd like. This is by far the best vet we have ever found. The staff is always cheerful and welcoming. You can tell everyone here truly cares about the animals. And to top it off, the prices are incredibly reasonable! Dr. Kniffen takes a conservative approach to treatments. At times, he has suggested buying things at a drug store to save money (like Benadryl and a humidifier). He doesn't jump into doing a bunch of tests, X-rays, ultrasounds and the like, unless it's truly warranted. Unfortunately, that seems to be very uncommon with veterinarians these days--it's like they want to milk every dime out of you that they can. I would recommend Highway 79 to anyone looking for a good vet with reasonable pricing. This might be one of the few places left that hasn't been taken over by a big corporation.

I have to say that the vet has a horrible bedside manner. I don't know if he just had a bad day or…read moreis tired of being a vet of which if this is the case, then it's better to close shop and do something else for a living. It is highly important to be pleasant and polite with customers at all times since they're the ones that put your bread and butter on the table. The staff however is nice. But as far as pet medications go, for the medication that was needed, it was double the cost of what I found it to be elsewhere. However, on the vet clinic's web site that they want you to order from, triple the cost. I don't know why "greed" has to enter the picture. Why not charge affordable prices and thus show love of neighbor since many out there are struggling to make ends meet?

Dear White Rock Team,…read more  I wanted to take a moment to express just how deeply grateful I am for every single one of you. Your kindness, patience, and genuine care have meant more to me than I can fully put into words.   Several years ago, I lost my German Shepherd, Cairo, in a way that left a permanent mark on my heart. He became very sick, very fast, and I rushed him to an emergency clinic hoping for help. Instead, he was placed in a holding room alone for 24 hours before anyone ever looked at him. By the time I saw him again, his tongue had turned black, and green bile was coming from his mouth. He passed away in my arms at only two years old.   I was young, devastated, and completely lost. I had to roll my boy up in a rug, sobbing as I carried him back to that same clinic because I didn't know what else to do. They never asked if I was okay. They never expressed sympathy. They only tried to sell me services I couldn't afford. The way they handled his life--and his death--left a hole in my home, in my heart, and even my cat and I fell into a deep depression. It also left me with a deep fear and mistrust of veterinary care.   So when it came time to bring Rogue in, I carried all of that pain and hesitation with me. But then I met all of you.   From the very moment we walked in, your warmth and compassion were obvious. You were gentle, attentive, and you treated Rogue like the precious soul she is. From the front desk staff to the doctor sitting on the floor--covered in Cheese Whiz, no less--you showed us what real veterinary care is supposed to look like. You made us feel safe. You made us feel seen. And you gave me something I wasn't sure I would ever get back: trust.   Thank you, truly, for restoring my faith in the profession and for treating my Rogue with the love and dignity every animal deserves. You turned what could have been a fearful day into one full of relief and gratitude. I will never forget the kindness you showed us. We will be coming back. With all my heart,  Jessica Coombs

Dr. Louth is an amazing veterinarian…read more I took my kinkajou, Coco, to see him because her canine teeth needed attention. Since she was a baby, she had a habit of sucking her thumb, which caused her canines to grow in crooked. Over time, they began curving over her other teeth and pointing toward the back of her throat. She was struggling to eat and losing a significant amount of weight. Initially, the plan was to remove the canines. However, before proceeding, Dr. Louth recommended blood work and X-rays to ensure she was healthy enough for surgery. At the time, I did not fully understand why that was necessary, but I trusted his judgment. Those X-rays ended up saving her life. They revealed that one of her canine roots had grown deep into her jaw, and the other had extended into the front portion of her jaw. If he had proceeded with extraction without imaging, it could have fractured her jaw, and she might not have survived the surgery. Dr. Louth contacted me immediately to explain what he saw and calmly discussed an alternative plan. Instead of removing the teeth, he recommended filing the canines down and placing caps on them so they would sit flush with her other teeth, allowing her to eat comfortably and safely. I had several questions, and he took his time answering each one thoroughly, explaining the procedure and expected outcome in detail. After the surgery, he personally called to let me know that everything went well and that Coco was in recovery. When I picked her up, the discharge paperwork was incredibly detailed, with clear aftercare instructions. I also learned that she weighed only 1.5 pounds -- less than when she was a baby -- which confirmed just how critical this procedure was for her survival. Today, Coco is eating well, back to a healthy weight, and so much happier. I truly believe Dr. Louth's thoroughness, caution, and expertise saved her life. I will never forget what he did for my baby girl. I recommend him wholeheartedly. He is now and forever Coco's doctor.

I was able to get a visit the very next day, staff is very nice and informative. Inexpensive too,…read morevery much recommend

What a horrific experience. This place should be investigated for malpractice. They up charge…read moreunnecessary and painful procedures even knowing your pet will not make it. Disgusting. I'm assuming the veterinarians who recommend these procedures get some type of financial incentive by Thrive. This is not a fake review. I'm sure they will go above and beyond to get this review removed, just like many others.

My dog Benny and I have been seeing Dr. Hoh and the Internal Medicine team for almost two years…read morenow. Words cannot express the gratitude I have for Dr. Hoh, Courtney, and Jamie. There were times in the last two years when I thought I was close to having to make the decision no one wants to make, but Dr. Hoh and her team never gave up on Benny. I greatly appreciate the time Dr. Hoh has put into researching Benny's case (she has probably even done it after hours!) and her detailed follow-up calls with me. I also appreciate how Courtney and Jamie never think it's a big deal that Benny is very vocal with them in the room (haha), and how they don't think I'm too nuts with all of my emails, calls, and questions. They all love on Benny, and it means the absolute world to me. They're angels, and Benny and I are so lucky to have all of you on our side. Grateful just doesn't even seem like enough. Thank you all so much for everything you do for Benny. I cannot recommend Heart of Texas (and getting your dog a specialist) enough. I have no doubt that everyone at Heart of Texas is awesome, but if you need an Internist for your pet, do not look any further. Dr. Hoh and her team are the best. Period. Also, a shout-out to Carissa and the front desk team, who are also so kind and helpful. Benny and I think you're the best too.

Here's a cleaner, more concise version that keeps your point strong:…read more I brought my big boy in after hours for a swollen leg. The staff were pleasant, but before even examining him, they presented a treatment plan with charges for radiology, CT, and even an MRI. That raised concerns for me, especially since the injury didn't appear orthopedic. I chose to pay the exam fee and follow up with his primary vet the next morning. He was diagnosed with cellulitis and improved quickly with antibiotics. I'd use caution with after-hours clinics--reading reviews ahead of time can really make a difference.

We knew our 14 year old golden retriever, April, wouldn't be with us too much longer. It still felt…read moreunexpected and we had to look into our options on short notice when her health deteriorated rapidly. These folks could not have been more caring and compassionate at every step. They were responsive and scheduled an appointment around our needs. They care and it shows. Everything is done in your home, eliminating the anxiety on your pet of going to the vet. I hope I never have to call them again, but I'm very grateful knowing they are around.

Going with this service was the best thing I've ever done for my baby. Dr. Breiana is an absolute…read moreblessing to the world. When she arrived, my baby had a rush of energy and wanted to play outside in the grass. She assured me that it was okay to take our time and let her enjoy outside one last time. We sat and she listened to my stories about her life, and when she wanted to go inside, we went in and she was given the sedative. She was so peaceful and laid in her bed. Then, she passed while the doctor and I talked about her life and how wonderful she was. It was the hardest day of my life, but the easiest day of my sweet baby Gracie's. It was worth every penny. I have never seen such a peaceful ending. There are not words big enough to communicate my gratitude. The end of her life was so sacred, which is more than most of us people get. This has helped my grieving process immensely. I know for certain this was the best ending that could have been for my sweet angel. Thank you so much.

Georgetown Vet. Hospital is wonderful. Dr. Parry is so kind, compassionate and really cares about…read moreher animals.

This review is over due for 2 years. Our experience at Georgetown Veterinary Hospital wasn't a good…read moreone. At that time we just got our 2-month old kitten for 5 days and he didn't eat anything nor drink a drop of water, and vomit a few times a day for 3-4 days. We were so worried since he was very little and dehydrating for 3 days could possible killed him. Prior to this visit, we took our kitten to ASAP Vet: Veterinary Urgent Care and they took a real great care of him by putting a water ball into his back and helping with his eye infection. Anyway, they weren't sure what was the cause of our kitten's vomiting and not eating and drinking, so we tried to schedule him to see a regular vet. The earliest schedule we could get him to see a regular vet in the near by area was at Georgetown Veterinary Hospital. We checked the hospital got quite nice reviews and were hoping that the vets here would be able to find the cause of our kitten's symptom. Instead, my husband and I were so shocked with the way Dr. B, Keterin Bonvillain, treating our kitten. After we told her about his symptoms, she suddenly and brutally opened our kitten's mouth widely and at that time he was just a little over a palm size. She looked at him a very little bit and then simply told us she had no idea. We asked her if the kitten's symptoms could be from poisoning? Her answer was still no idea and she kept saying that I...I...I had no idea!! And then she said something like it may be from where you adopted the kitten. We answered her that we got him from a breeder. She seemed hesitate a little and then acted nicer! She opened his mouth again and checked a little more, but still kept saying she had no idea. The worst for us was how come any vets could treat an adopted animal differently than a breed animals!! It might just her bad day, we didn't know, but the way she treated the little animal was very unkind and even brutal. As well, she kept telling us she had no idea almost 10 times without any suggestions and didn't care or try to help our kitten from his dehydration at all. We took our kitten home and then decided took him back to ASAP Vet again. They put one more water ball in his back and gave us a syringe and liquid food to inject into his mouth. We could tell the way an urgent care treat our little kitten was way better and more gentle and more care than Dr B, Keterin Bonvillain, did. Luckily, following ASAP Vet recommendations, in a few days our kitten back to eat and drink and now grow up to be a big beautiful boy. Back to that time, soon after our kitten got better, we learned that he had been having an anxiety from getting a new owner. Although we knew getting a new owner can be very stressful for a kitten and the kitten might have been hiding and fear, we never imagined a little kitten would be in much anxiety to vomit and stop eating and drinking completely for almost a week. Hopefully, our experience from our kitten's anxiety may be helpful to other people who have just got a kitten. In short: - Not recommended Dr B, Keterin Bonvillain although she already moved to another vet hospital. From our experience she was unkind, inconsiderate, and careless. - The price maybe standard, but totally waste of money and time. - The hospital is Very Old, smelled Old and as same as the room.

I've taken my two dogs to RRAH for 10 years and my parents have also taken their dogs there even…read morelonger. I always have a good experience with our visits and the staff has changed over the years but is always great. It's never very crowded which is helpful when you have two dogs, one of which is a pittie mix. We used to get all of the dog's meds there too but recently have switched to 1800petmeds as it's a bit cheaper.

My low rating is primarily due to my experiences with portions of the front desk staff. While I…read morehave only visited this clinic a handful of times, I have witnessed behavior from two employees that I found unprofessional and lacking in empathy. On more than one occasion, I overheard negative comments being made under their breath about clients and their pets -- comments that were clearly within earshot. This was especially disappointing given that veterinary clinics serve people who are often stressed, worried, and seeking compassionate care for their animals. Professionalism, patience, and empathy at the front desk are just as important as the medical care itself. I noticed another reviewer mentioned that the hospital may benefit from additional customer service training for front desk staff, and I would agree. Greater self-awareness, compassion, and professionalism in client interactions would significantly improve the overall experience for both pets and their owners.