Georgetown Vet. Hospital is wonderful. Dr. Parry is so kind, compassionate and really cares about her animals.

This review is over due for 2 years. Our experience at Georgetown Veterinary Hospital wasn't a good one. At that time we just got our 2-month old kitten for 5 days and he didn't eat anything nor drink a drop of water, and vomit a few times a day for 3-4 days. We were so worried since he was very little and dehydrating for 3 days could possible killed him. Prior to this visit, we took our kitten to ASAP Vet: Veterinary Urgent Care and they took a real great care of him by putting a water ball into his back and helping with his eye infection. Anyway, they weren't sure what was the cause of our kitten's vomiting and not eating and drinking, so we tried to schedule him to see a regular vet. The earliest schedule we could get him to see a regular vet in the near by area was at Georgetown Veterinary Hospital. We checked the hospital got quite nice reviews and were hoping that the vets here would be able to find the cause of our kitten's symptom. Instead, my husband and I were so shocked with the way Dr. B, Keterin Bonvillain, treating our kitten. After we told her about his symptoms, she suddenly and brutally opened our kitten's mouth widely and at that time he was just a little over a palm size. She looked at him a very little bit and then simply told us she had no idea. We asked her if the kitten's symptoms could be from poisoning? Her answer was still no idea and she kept saying that I...I...I had no idea!! And then she said something like it may be from where you adopted the kitten. We answered her that we got him from a breeder. She seemed hesitate a little and then acted nicer! She opened his mouth again and checked a little more, but still kept saying she had no idea. The worst for us was how come any vets could treat an adopted animal differently than a breed animals!! It might just her bad day, we didn't know, but the way she treated the little animal was very unkind and even brutal. As well, she kept telling us she had no idea almost 10 times without any suggestions and didn't care or try to help our kitten from his dehydration at all. We took our kitten home and then decided took him back to ASAP Vet again. They put one more water ball in his back and gave us a syringe and liquid food to inject into his mouth. We could tell the way an urgent care treat our little kitten was way better and more gentle and more care than Dr B, Keterin Bonvillain, did. Luckily, following ASAP Vet recommendations, in a few days our kitten back to eat and drink and now grow up to be a big beautiful boy. Back to that time, soon after our kitten got better, we learned that he had been having an anxiety from getting a new owner. Although we knew getting a new owner can be very stressful for a kitten and the kitten might have been hiding and fear, we never imagined a little kitten would be in much anxiety to vomit and stop eating and drinking completely for almost a week. Hopefully, our experience from our kitten's anxiety may be helpful to other people who have just got a kitten. In short: - Not recommended Dr B, Keterin Bonvillain although she already moved to another vet hospital. From our experience she was unkind, inconsiderate, and careless. - The price maybe standard, but totally waste of money and time. - The hospital is Very Old, smelled Old and as same as the room. read more

Georgetown Veterinary Hospital - Veterinarians Near Me - Georgetown, Texas

I took our Havanese into Georgetown Vet Hospital for an ear infection. I usually go to Liberty Hill Animal Hospital which I absolutely love but they are too far from us and I was looking for a vet closer. I saw Dr. Crenshaw. I was charged the following: $86.50 Exam Fee $66 Ear Cytology $51 for hair ear pluck $5 Biohazard supply $80 Claro Ear pack gel $7.56 Administration fee Total: $296.80 Unfortunately our dog was not better and still itching at his ear. We were within the 30 days I wanted to bring him back in and Dr. Crenshaw said the fee would be $74 for "recheck". Liberty Hill Animal Hospital charges the following: $70 Exam Fee $48 Ear Cytology $16 for hair ear pluck No administration fees or biohazard fees. $30 Recheck fee Needless to say I'm not going back and disappointed. It seems like a money pit with no resolution or true concern for our dog. read more

We came here twice for our sweet Sneakers. One time was when we first moved here and the second was when he passed away to drop him off to be cremated. They were so wonderful to us and caring. I called to see if they could help us and they were really understanding and said we could bring him in or call when we arrived and they could come get him from us in the car since it was probably to emotional for us. When we pulled up I called and someone came out to the car and presented us with cremation box options, it was easy and very nice of them. I will bring my other dog here from now on because of how amazing they are! I highly recommend this vet. read more

Georgetown Veterinary Hospital - The beautiful presentation of my sweet boy - Veterinarians Near Me - Georgetown, Texas

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Scout and I had a great first visit with Dr. Nichols! We did her annual wellness check and vaccines and were in and out within 45 minutes. The staff was kind and knowledgeable, and we'll def be back! read more

Georgetown Veterinary Hospital - Veterinarians Near Me - Georgetown, Texas

I love that Georgetown Vet Hospital allows "happy visits" for pets that find vet care scary or challenging. We have taken advantage of this and completed many such visits over several years, to the point that my dog, instead of trembling and trying to drag me to the door, is now quite comfortable there, happy to see the staff and show off her tricks and didn't cause any trouble when she was spayed recently. Having the opportunity to practice going in and out of the cages politely was very beneficial. Dr. Nichols is absolutely the best! read more

Dr. Perry was amazing. I bombarded her with two dog wellness checks and vaccinations at the same time and it didn't phase the care team one bit. Extremely comprehensive physical exam, explaining everything step by step. read more

I had a very good new patient experience with our two dogs--a 13 year old Golden and 5 year old Aussie Doodle. They asked good questions, had reviewed the medical records I sent in advance and took time and care to examine our dogs, making suggestions of what they needed and didn't need. I was happy with the vet, the techs, the front desk. A good experience. They outlined options and locations for emergency vet services in the area. I decided to move my dogs to this vet after the first visit. read more

Walked in at 11:35, my appointment was at 11:30. There was one woman in the lobby who was already helped. All 3 of the woman at the desk did not welcome us when we walked in. Barley looked our way, said "we will be right with you" as they all turned back to their computers. After 5 minutes the woman looked up and said "checking in?" ..."Oh you're 10 minutes late we can't see you"... My husband had time to drop me off, park his car, TAKE A PHONE CALL. All before being asked what my dogs name was. As my first impression, we will never be back and can promise the people down the road have way better customer service. It's a vet, usually bubbly people work up front but yikes. I will recommend any other place if kind people are your forte ! :) read more

Very happy with Dr. Nichols , very informative. I learned a lot about Princess Lola's health issues! Wait time was minimal . Also the technician was delightful! read more

I made an appointment for my cat today at 2:30. I showed up 20 minutes early and parked in their lot and asked for help to bring my cat into the veterinary hospital because he is too heavy for me, I have Rheumatoid arthritis in my hands and shoulders and It is a hot day. I waited seven minutes in the car and called again. They said "your appointment is at 2:30", and I said "it's hot out here. Could I please come inside?" , and the woman, Nicole, impatiently said "as soon as we can, someone will come out and get you". It is too hot to wait any longer, and I've lost my trust in Nicole's words. I then struggled and carried in the cat carrier cross the parking lot, moving it a few inches at a tum, then putting it down and relifting, (my cat weighs 18 lbs plus the carrier). One of the other customers saw and helped me. Upon entering, Nicole looked at me and said "may I help you?" I said, "not now, I needed help getting him out of the car." I Then was helped by a technician, who put me in this room and closed the door, and said "we will be with you in a while because we are still working on our 2 o'clocks", which she did not say with any patience or empathy whatsoever; At this time it was 220, so it was 10 minutes before my appointment, which obviously appeared to be very offensive to the staff. I am very easy to get along with. I'm a 60-year-old woman with arthritis in my shoulders and I couldn't get them to help me carry my cat carrier. Customer service is extremely important, especially when the client is dealing with a sick family member, even if it's a fur baby. Im here now, I have not received good customer service yet. If I could just pick up my cat and go to another vet right now, I would. Customer service and training starts at the top and trickles down, that speaks volumes about the management of this office. I just opened the door, see if there's anything on the back of it which there wasn't. I asked a technician, Sierra, please don't forget I'm in here, and she impatiently said "your appointments at 2:30." It was already past my appointment time. I merely wanted to make sure I was not forgotten because there was no indication on the door that anyone was in this closed room. Based on the treatment that I had gotten prior, me being forgotten in the room, maybe even intentionally, was not unthinkable. She came in 5 minutes later. I just asked Sierra to express the cats anal glands because we have had problems in the past with them rupturing and it's been an emergency hospital issue, she curtly said "I'll see if it needs to be done or how he'll tolerate it." I said "it needs to be done" and she said well "we'll see how he tolerates it. We don't like to do it." Sierra just brought him back and said that his anal glands were full and that she emptied them. That should not have been so hard to request. The vet, Dr. Crews, was top-notch. She explained things to me in a manner which I could understand. Definitely had the best interest of my pet in mind. She gave me some very good advice. The reason I'm giving this hospital 3 stars is because of the customer service I received. From the moment I pulled in the parking lot I was treated like I was a burden to all of the staff. This was so offensive to me, that Dr Crews, even though she is amazing, will only be my back up vet, because I do not like being treated poorly, especially by business that I am paying. I am literally paying them to mistreat me, this is wrong. The staff needs to realize that the clients, like me, literally pay their paycheck. Without clients, there is no money. read more

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Our new puppy loves Amanda and Dr. Perry! Thanks for facilitating a smooth process! We also really appreciate the personalized follow-up after each appointment. read more

The staff are wonderful and Dr Long is exceptional! She explains everything in detail and is kind as are the techs. We love taking our rambunctious Sadie to see them. read more

Got my dog back from kennel stay and noticed that he had a discharge from his eye. Georgetown Veterinary Hospital offered me several options for same-day appointments! So great that I didn't have to go to ER. Very nice tech and doc saw my doggie and calmed my fear and gave me two medicines that worked quickly! He was much improved within 24 hours! I've been using this veterinary clinic for more than two years and I couldn't be more pleased. Even though my original vet has moved on, the replacement was absolutely wonderful! read more

We have been going to Georgetown Vet Hospital regularly ever since my dog had all her OFA health checks done at two years old; she's five now. I was so impressed with Dr. Nichols that we kept going back. My dog can be a bit spicy for things like restraint and injections, but Dr. Nichols has done a fantastic job of gaining her trust and my dog actually likes her! read more

Good customer service every time I go. The veterinarians always give me thorough explanations and guidance.

We've been using GTVet and their boarding services for at least 5 years now. We've always had wonderful experiences and have felt that the staff and doctors have cared for our fur babies like they were their own. We've utilized GTVet for both routine checkups and vaccinations, and have also recently done a bigger amputation surgery for my pup, Raider. The doctor and staff were compassionate and made sure all our questions were answered, they made sure we were comfortable with the whole procedure and with post-op care. It was a very stressful time for us, but we were provided a lot of reassurance that everything we were doing was in the best interest of Raider. I would highly recommend both the vet services and boarding services here. Thank you all for taking such good care of my pups! read more

Georgetown Veterinary Hospital - Veterinarians Near Me - Georgetown, Texas

I do not usually write reviews. However, I felt like I needed to take the time to say just how wonderful my experience has been at Georgetown Vet Hospital. They made it very easy to schedule and were able to get us in very quickly. Dr. Hall and her Vet Assistant, Alex, took wonderful care of my pup. The next day, Alex personally reached out via email to follow up and check in. I highly recommend bringing your pet here! read more

Maggie ate my neighbors dog good. I knew I was in trouble. She now has severe pancreatitis. Thanks to Dr Crews and her staff for taking care of Maggie. It took two visits, lots of tests, and a lot of love for Maggie. But hopefully she is going to get better. The staff stayed late to take care of Maggie. They are all kind and professional. Maggie and I appreciate all their efforts. read more

Georgetown Veterinary Hospital - Maggie, my puppy - Veterinarians Near Me - Georgetown, Texas

You will love the doctors and full staff here! My puppies love Dr B. I take all 6 of my dogs there read more

Georgetown Veterinary Hospital - Dr.B with Cowboy & Houston - Veterinarians Near Me - Georgetown, Texas

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Unprofessional team. Scheduled an appointment but when we showed up they said there was an error and could work us in at the end of the day for an additional fee. Unapologetic and a bit rude. So disappointed read more

I have a mini Aussie who had diarrhea for an extended time. I repeatedly told the vet that something was wrong. They kept ignoring me. They prescribed things for salmonela and sent me on my way. My dog was losing weight. 6 months passed. 4 visits to the vet. She had lost 41% of her body weight, and they still weren't taking me seriously. She even became food aggressive for the first time ever and attacked my elderly dog. I switched to another vet and the first thing they did was a blood test which GVH never did or asked for. The new vet found out that my dog has a chronic pancreas disease and needs medication at every meal. She is now gaining weight and returning to herself. Avoid GVH. read more

I took my 17 year old dog here for the entirety of her life and they made it so long and happy. When it was her time they made the process incredibly simple for me. They were so considerate of my feelings and really made the moment special! I recently had to book a last minute appointment for my other dog before I went out of town. They squeezed him in, fixed all of his skin issues over night and made sure I went on my trip with peace of mind that my dog was happy and healthy. Can't recommend this place enough. Incredibly sweet and knowledgeable staff. My dogs are always in good hands here. Thank you for all you guys do! read more

Excellent care when my 12 year old dog had a slipped disc. Did not immediately jump to surgery, gave instructions for strict cage rest. My dog recovered fully and was back to her goofy self. read more

It makes me sad to write this since we have been going there for years; however, I am not sure we will be going back after the last experience we had. A couple weeks ago my family had to make the devastating decision to put down our elderly dog due to an illness that was worsening. I had to make the extremely hard appointment to euthanize him and when I called the schedulers said that they could fit me in with the vet I requested. I thought that was very kind of them to move things around so we could have the appointment with a vet we knew. We went in for our appointment at the previously set time. Having not had a phone call I assumed everything was as scheduled. We get called back to the treatment room during one of the hardest times of our lives and begin to prepare. The tech comes in and does a preliminary check. She then proceeds to tell us that Dr. so and so will be coming in shortly. Dr. So and so was NOT the vet that I both requested and thought we were scheduled with. At that point we were a stuck because our poor dog was suffering so much that we had no choice but to go through with the appointment. I was so upset at the time that I chose to take a bit to calm down after it was over. In the next few days no phone call to check in or apologize for the mix up. I was livid. I called them and asked to speak to the manager but she was not there. After calling back and waiting on Hold twice, I spoke with the assistant manager who I feel now just gave me lip service. She said she was sorry and would talk to the schedulers and the managers about the situation. Since then there has not been a phone call or any type of follow up. The only correspondence I have received gotten was a short call to tell me has ashes were there. No let us know if you need anything, I'm sorry about the mix up, nothing! Not even a follow up call from management. Needless to say the experience was terrible and the accountability non-existent. I don't think we will be returning. Edit: after speaking with the manager I feel like this situation will not happen again. I will happily continue to bring my fur baby there. 2nd edit: After speaking with the manager who gave me a good "tell me what I want to hear" speech, they then sent me a welcome to our practice card in the mail rather than a sorry for your loss card. No additional follow up other than getting an email recently for my other pet's shots are due. Old Town Vet will be our new home I think. read more

I highly do not recommend coming here. Spent almost 500 dollars just for my dog to be acting the same way. They took my dog to the back ran a few pricey test, came back in and told me she just needed over the counter prescription. Felt like they just wanted the money and didn't really care for my dog. I moved from south austin, found a amazing vet over there i should've just trusted my gut and gone with him but since these guys were closer to me i thought i'd try it out. big regret. read more

Been in the Austin area since 1999 and this by far is the best Vet Hospital EVER ! There's a Vet less than a quarter mile from me but I get an Uber costing me $$$ to go to Georgetown . My sweet fur daughter Shayna got a big splinter in her foot running in the yard and the Dr. personally came out to talk to me over what she was going to do etc. , they didn't just have the Tech take her to the back , they put me at ease ! The compassion from everyone there INCLUDING Receptionists is amazing . You're not just a number . I will never go anywhere else even if I moved 40 miles away , which I'm pretty close to that literally already . They go above and beyond and truly care . Love love love this place and so does my baby !!! read more

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First visit here, and Dr. Lauren Long was fantastic! She was made sure my dog was well cared for. Highly recommend!

Hands down, the best vet I've ever been to. They were recommended to us about 3 years back from an Emergency Vet, and we have not looked back since. Every doctor here is phenomenal and they truly take care of your puppers and other animals you may own. I can speak volumes about how awesome Dr. Tackett is as well. I would have no other vet office work with my pets at this point. The Vet techs and reception staff are incredible as well. read more

This review is long overdue. Our dogs have been going to this vet for near 5 years. We've always had great vet service for our pups & today was no exception. We brought our older dog (12 yo) Juneau in on a Saturday even though we didn't have an appointment because her belly was swollen. The team of Dr Crawford, Alicia & Kayla fit us in without complaint! We were able to rule out some things & get a little peace of mind. The true giveaway to their exceptional bedside manner was the fact that Juneau was happy & excited to see them even after going into the "back" for x-rays (rather than trying to hide/getaway). Thanks again to the entire team at Georgetown vet! read more

Georgetown Veterinary Hospital - Juneau & Maggie - Veterinarians Near Me - Georgetown, Texas

We love this veterinary office! They treat our 3 schnauzers and baby bulldog very well and we are looking forward to growing our relationship with the office. They are a little on the pricey side, but you pay for what you get and thus far it's been great! The facilities are always clean, and there are several doctors to choose from. Really liked all 3 Drs we've seen, but especially liked Dr Bonvillian! read more

great experience today for first visit for my 12.5 yo lab. everyone was nice and helpful. Dr Crews and the vet tech were awesome! Thorough exam with great advice and at home information. thank you read more

Dr. Nichols is literally my hero and if I could give her and the clinic 10 stars, I would. For the last 11+ years, I have been a client of the Georgetown Veterinary Hospital. I started with Dr. Haley (one of the best diagnosticians I have ever met) and then moved to Dr. Nichols with whom I remain. Dr. Nichols is also an excellent diagnostician as well as a terrific surgeon. She is the hardest working veterinarian I have met in my 50+ years and consistently provides me and my furry family excellent care, compassion, innovative thinkings, and honest input. I have never felt "up sold" where she recommended a treatment that wasn't in the best interest of my pet and provides a range of options (with impacts) without judgement. On the rare instance when I have seen others at the clinic, I have been impressed. The skill and care run deep in the clinic. I am a self-proclaimed (crazy) cat-lady with 3-4 dogs - they are my world. I trust GTVH and owe Dr. Nichols gratitude for supporting me and my family. read more

After coming here for several years, we wil not be returning after today's visit. I don't even know where to begin and hope that my message is acknowledged and someone makes contact with me to address what happened today. I took my old lady in because she has been showing signs & symptoms of a UTI. We arrived on time, and greeted nicely. We went to the exam room and I explained what has been happening. The vet tech was polite, however not very communicative or informative. I requested a urine screening, and she suggested a blood screening as well. I asked if the blood screening would report a UTI, she said she wasn't sure. I then asked how a urine sample will be collected, since she had just urinated before we arrived. She said that they can get a sample easily, and I asked how. She said they will turn her over on her back, use a probe to see her bladder and then get a sample. I said that seems invasive and unnecessary, so I'll just wait a little bit and walk her to catch the urine. Anyways, she said she would take my pup to the back for blood work and to weigh her. My pup refused to go, and I explained she has leash aggression, anxiety around other dogs and prey drive for smaller dogs. So I went back with her. The floor was wet and my pup slipped everywhere, which is not good for her hips. I put her on the scale - I was trying to get her stand still- took a few mins, the tech was rushing and said I'll write down 71lbs. I said hang on, she's actually 68lbs. Then she said they will take blood and I said ok where should we go. She said right here, meanwhile there were small dogs everywhere and so much happening in the tech pit are. I was surprised they didn't just come to the room, it would have been much easier and less stressful. The tech held my pup, and I was reminding her of her bad hips and don't apply so much pressure to her back. And the other tech stuck her but didn't get blood. I said don't stick her again, please get someone who knows how to draw blood. The other tech came over and got the blood. Ok, then I said I am going to walk her to get urine sample, and I knew she had to poop (it was that time). The tech said I'll come with you and catch the sample. She was rushing my dog, and kept saying she's not going to go. I said hang on - it's been 30 seconds. She popped immediately and I said she will have to pee next. She said ok let's go in and we will get the urine sample another way. I said just give it a few mins and I'll have it. She was rushing me and it was awkward. So we went back in and I said now what. They said to go into a small room with a scale and a machine, but then the doc said don't go in yet it needs to be cleaned. Then they cleaned it and floor was wet. I said how is this going to work. She said we will pick her up and flip her on her back. And then have the doc use the probe to see her bladder. I said ok just be careful of her hips. They flipped her over and held her down, I said where is the doc. They said oh someone needs to get her. My pup was traumatized and then the doc comes - says nothing and squeezes alcohol from a bottle on her stomach from 4 feet in the air, like what the heck? The forcefully grabs the machine and probes her stomach. The bladder was small, I saw it on the picture. She sticks her with a syringe and then says I can't get it her bladder is the size of a quarter. Ok, so if you saw her bladder and it was not expanded - why stick her? I go back to the room for 15 mins, I was on a call and the doctor came in. She didn't even introduce herself just grabs my pup and pulls on her legs forcefully. I said hello, who are you? Can we slow it down and have a conversation first? She said the blood work was normal and she is giving me a cup to collect the urine - and bring it back soon. I said I'll go outside now and get the urine sample. She said ok that's fine - just bring it back soon. I went to front, and said I'm going to get a urine sample now and bring it back. They said oh you can pay first - I said how much. 380+. I said for what? She said the blood work, urine screening and diagnostic fee. I said well I didn't have the urine screening done yet, and how much for blood work. There were 2 charges and they couldn't explain the details. I asked for clarification and said I'll wait. They were annoyed by me asking, and I said I'll go get the urine sample and then come back in. I got these sample immediately and went back in. I handed it to a tech, and i said I'll wait. The other lady said you can pay now - I said I'll wait for the results and see if antibiotics are required. It was a weird transaction/engagement experience. The urine came back ok - they suggested antibiotics anyways since she shows symptoms. The meds were $17. And the rest of the bill was $400. read more

One star is too much for Dr. Tackett! After the last experience with her, I would never go back to this vet ever again, and would just not even go back to this animal clinic since this Dr. Tackett gives that practice a bad name. Once was too much as an emergency visit for she did not like the fact that I did not buy the prescribed med through their clinic and wanted to have her call in the prescription to a pet pharmacy, she exhibited a bad attitude, and did not show a sense of urgency in calling in the prescription to the pet pharmacy of my choice. The pet pharmacy of my choice sent *5 Rx Approval Requests* and I had to call the vet clinic to have them approve the request. All the wonderful reviews about her must be her friends. I hope this Dr. Tackett develops a lot better bed side manner and a sense of urgency. And not to mention that they over-medicated my dog which caused him to lose a lot of weight and go on a downward spiral cycle!! I DEFINITELY would never recommend her nor this vet clinic to anyone!! read more

We love Dr Tackett! We are struggling with our 12 year old pup, Mosley and his cancer. Dr Tackett always makes time for him and talks with us about realistic options Keeping in mind our financial situation. read more

Best care around, they have served us and our pets so very well. If you are seeking a great team with exceptional care for your pets, we highly recommend them to you without any reservations. read more

Love doctor Johnson! She is so positive and vibrant and our dog Bexley has a great time with her whenever she has to go. Great experience with the other employees as well. Friendly receptionists and staff! read more

This is a good place to take a parrot. Both Dr Long and Dr haley have been very good with multiple parrots i have taken in. First visit was a checkup on an appt, second visit was a moderate emergency and i had to just show up when they opened. They took it in stride and worked the problem. Also, being a weird parrot person, I'm sure I'm probably a pain in the butt to deal with. They have done just fine lol. I've been taking parrots to vets for over 20 years, this is a good one. You can take your parrot here. I plan to again. Thanks guys, if you happen to read this, you rock. read more

I have been going there for a while. Today i took my dog and the vet didn't take even 7 minutes with him. I was charged 76 dollars for a very fast visit. I am very dissapointed. read more