McKenna Audi

4.3 (916 reviews)

Auto Repair, Auto Loan Providers, Auto Parts & Supplies

Open • 9:00 am - 7:00 pm

Updated 2 months ago

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McKenna Audi - Auto Repair Near Me - Norwalk, California

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Lynn C.

Great experience at McKenna Audi! Yoshin was fast, friendly, honest, and very personable. She made car buying easy and the entire process smooth from start to finish. Alex, the manager, was also great to work with and made sure everything went seamlessly. Michael in finance was above and beyond helpful! I would absolutely recommend Yoshin and McKenna Audi.

Masha K.

Leasing my 2026 Audi S3 at McKenna Audi Norwalk was the kind of car-buying experience you hope for but rarely get, smooth, transparent, and genuinely enjoyable. Dalius, the GM, runs a tight ship, everything felt organized, efficient, and refreshingly straightforward. And Yoshin Lin was exceptional, knowledgeable, responsive, and actually listened to what I wanted instead of upselling me on things I didn't need. Always a pleasure doing business with John Hall's team. The S3 itself is perfection, sporty, refined, and an absolute joy to drive, but what really stood out was how seamless the entire leasing process was. No games, no last minute surprises, just clear communication and great energy all around. If you're considering an Audi, this is the team you want. McKenna Audi Norwalk made leasing an Audi S3 feel effortless and yes, I'd do it all over again.

Stoopid S.

Worked with Fernando this time The consummate professional! No pressure and no stress. Just very calm conversations and lots of good info He definitely worked with me as best he could

Bought 2 cars for the price of one! Kidding... great service and hospitality

Chuck D.

My experience here went great with Yoshin and Alex who took care of me for the purchase of my car. They were awesome to talk to and conversation with. Recommend asking for them for your future Audi purchase!

Alex and Yoshin are so good people and very customer oriented. They help me buy a car here and even give me some discount. Very caring and dedicate the time to explain everything. I highly recommend coming here to buy a car, and I would come back here again to buy if I ever need another car.

Audi McKenna's team is an absolute pleasure to work with! Last week, I bought a sleek certified pre-owned 2023 Audi A5 Sportback and couldn't be happier with my purchase. The car still has 1 year of the manufacturer's warranty left and because it's certified pre-owned, that extends the warranty for another year, giving me solid peace of mind. The day I came in, Yoshin was the first associate I worked with. As it turned out, she happened to be the previous owner (lessee) of the car! She kept this car in pristine condition, no dents or scratches, and was the perfect person to get me up to speed with all the features of the car and the Audi phone app. I previously test drove at other dealerships where the associates were not as familiar with A5 line, so I wasn't convinced to move forward with a deal. After Yoshin showed me all the cool tech, I was like, I WANT this car! I arrived with a pre-approved loan check from my bank and thought that it was highly unlikely that a dealership could come close to my interest rate. I was wrong! Joshua worked his magic and beat the rate, so my monthly payments are lower than expected. Then JT walked me through signing all the contracts and paperwork, patiently explaining each page. I'm the type of person that doesn't like to sign legal documents if I don't fully understand the language and him clarifying in layman's terms made me feel at ease. Also Joshua got me a great deal on my trade-in which sealed the deal. On top of that, after driving 2 hours to get to the dealership, I realized I forgot my pink slip at home. They sent me a prepaid FedEx envelope to send it back to them hassle-free! Car buying can be a nerve-racking experience, but the McKenna team made me feel comfortable throughout the entire process and confident I made the right decision. Many thanks to you all, you guys rock!

Deric n.

Yoshin is very helpful. But your Audi from her as she will work with you long after the day you drive away. Very rare in the car industry to find such exceptional service. Great job Yoshin!

James W.

We purchased a Q5 from Yoshin Lin and it was an excellent process from start to finish. The moment you walk into McKenna you are greeted and taken care of. The car buying process was easy and pleasant. Yoshin was extremely knowledgeable and helpful. Can't recommend this dealership enough.

Irene M.

Thank you so much Fernando Silva for your help. I absolutely love my Audi! Fernando made our experience easy and fast. He took such great care of me and highly recommend seeing him at McKenna Audi!

Yoshin, Dalits, and JT were incredibly helpful with my buying experience! No pressure for additional add-ons. Straight forward purchase in one pleasant afternoon.

Reagan C.

My wife and I were window shopping for an E-tron GT (pre-owned) which I was able to find online for a fair price. We went to see it at McKenna first since they were a reputable dealership. This is our first time here. Fernando Silva (Client Advisor), greeted us right away. Showed us a few other options but ended up taking a Q7 home. The entire process was quick and smooth. No haggling and straightforward. We were in and out within 2 hours. I would recommend McKenna as your top choice because of their knowledge and expertise in their product and finance part was a breeze. Have bought from many dealerships in the past and sometimes you can find yourself sitting at the store for days. Not in this case. Thank you McKenna.

Purchased a beautiful car today from Yoshin!! She was amazing to work with and explained everything to me in detail and showed me everything I needed to know. If you have any Audi needs or are looking to buy a car, she is who you want to ask for! Hip hip hooray for Yoshin Lin at McKenna Audi!

Emily F.

First experience with Audi and amazing customer service Dm Dalius and nice Sales lady Yoshin Lin greet us when we were outside the rain . No pressure and I told myself before I go back BMW let me stop by Audi and I fell in love with Audi and the service is good . They shared the excitement and took pictures with my daughter and I. Highly recommend come visiting YOSHIN LIN right now .

New car purchase in front of Audi McKenna

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Autumn A.

9 months ago

We bought our Audi today at McKenna Audi, and it was an amazing experience! Our sales associate, Yoshin Lin (Joanna), was outstanding. She's extremely knowledgeable about the cars, very patient, and answered every question we had. Beyond that, Yoshin Lin (Joanna) has such a great personality--she made the whole process enjoyable and stress-free. Buying a car can feel overwhelming, but she made it fun and easy. If you're looking for a new or pre-owned Audi, we highly recommend McKenna Audi in Norwalk. Be sure to ask for Yoshin Lin (Joanna)--she'll take excellent care of you! read more

McKenna Audi - Yoshin Lin (Joanna) and us with our new Q5! - Auto Repair Near Me - Norwalk, California

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Hudson W.

Hello Autumn, thank you so much for the 5-star review of McKenna…

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Victor C.

7 months ago

Hello Allen Manuel,, thank you so much for all your help with my vehicle service, everything is working fine read more

McKenna Audi - Happy to get my A4 from Yoshin Lin - Auto Repair Near Me - Norwalk, California

McKenna Audi - Happy with Yoshin - Auto Repair Near Me - Norwalk, California

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Hudson W.

Hello Victor,…

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Imelda B.

7 months ago

I came in for the serice Yoshin help me with the new car it was very easy quickly transaction. Thanka Dalits ad Alex read more

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Hudson W.

Hi Imelda, thanks for the 5-star review of us here at McKenna Audi!…

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Natalie G.

9 months ago

I had an absolutely outstanding experience working with Yoshin Lin. From the moment I walked in the showroom, she made me feel welcome, listened carefully to what I was looking for, and never once made me feel pressured. What stood out most was her professionalism, deep knowledge of Audi vehicles, and genuine care for making sure I found the perfect car. She walked me through every feature with patience and clarity, answered all my questions thoroughly, and even offered thoughtful recommendations J hadn't considered. The entire process--from test drive to final paperwork--was smooth, transparent, and stress-free. I've purchased cars before, but this was by far the best dealership experience I've ever had. Yoshin went above and beyond to ensure I was comfortable, confident, and happy with my choice. I drove off the lot not only in an incredible Audi but also feeling like I'd built a relationship with someone I can trust years to come. If you are in the market for an Audi, I can't recommend Yoshin Lin highly enough. Her professionalism, integrity and customer-first attitude are truly unmatched. A special thanks to the Manager Ben for being so helpful, patient and kind and to Dalius for ensuring I walked out of here with a car! read more

McKenna Audi - Yoshin makes it happen! - Auto Repair Near Me - Norwalk, California

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Hudson W.

Hi Natalie, we appreciate your wonderful review of us here at McKenna…

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Eimi M.

4 months ago

We came in later at night to view a car last minute, my husband and I had visited various Audi dealers the past few weeks where we had no luck, nor did we experience very good customer service around LA. however Yoshin Lin, was very kind from a start and offered us great customer service despite the hour of day. She did her best to figure out how to help us, we ended up purchasing a beautiful suv we also had a great experience with the manager there he was wonderful!! read more

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Hudson W.

Hi Eimi, thanks for your review of McKenna Audi! It’s great to hear…

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Ivania M.

9 months ago

Fernando was super helpful with my Audi Q4 e-tron lease! He made everything easy and explained the process so well. Really appreciate his patience and great customer service! read more

McKenna Audi - Love it! - Auto Repair Near Me - Norwalk, California

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Hudson W.

Hello Ivania, thank you very much for the 5-star review of McKenna…

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Jennifer P.

5 months ago

Just bought a 2025 SQ5! Absolutely beautiful and the whole experience was fast and pleasant. Highly recommend Yoshin! Call her now! read more

McKenna Audi - Yoshin and my husband - Auto Repair Near Me - Norwalk, California

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Hudson W.

Hello Jennifer, thank you so much for sharing this 5-star review of…

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Hanno S.

171

1 year ago

FANTASTIC experience with Yoshin , purchased my new Audi A4 today and despite being very busy made everything quick and efficient which is how I like to do things - none of that sitting for hours and wrangling typically do at dealers ( it does take two to tango of course !) Yoshin was able to secure a deal and quickly, which was impressive and with the tarriff-mania this was perfect time to upgrade to a new A4 ASAP Yoshin is very energetic and a great salesperson , go to her if looking for a deal she'll get it done right ! read more

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Hudson W.

Hello Hanno, thank you so much for sharing your positive experience…

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Lorraine P.

4 months ago

Yoshi Lin and GM Dalius were amazing! Very knowledgeable. Yoshi got me the perfect car at a great price. Love my new A6! read more

McKenna Audi - Happy with Yoshi Lin - Auto Repair Near Me - Norwalk, California

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Hudson W.

Hello Lorraine, we appreciate your 5-star review of McKenna Audi.…

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Min Rack S.

2 months ago

my second Audi with Yoshin Lin and the manager Alex help me to get the good deal so i can help my son for another car . ask for YOSHIN LIN when you need a audi . read more

McKenna Audi - yoshin my sakes lady - Auto Repair Near Me - Norwalk, California

McKenna Audi - send audio with yoshin - Auto Repair Near Me - Norwalk, California

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Hudson W.

Hello! Thank you for the 5-star review of McKenna Audi. We are happy…

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Tana P.

4 months ago

If you are looking for great service, go see Yoshin! From the moment you walk in, she makes you feel welcome and comfortable. Yoshin is extremely friendly, patient, and attentive. I highly recommend working with her if you want excellent customer service and a positive car-buying experience. read more

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Hudson W.

Hi Tana, thanks for the 5-star review of McKenna Audi. We’re glad to…

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Sharon Y.

11 months ago

I always have a good experience with Mckenna Audi. I got the last 2 Audi cars from them and they go above and beyond to provide the best experience to their customers. I just had my third Audi car today. Dalius the GM was very helpful and made things easier for me. The transaction was fast and very straight forward. I like it that Yoshin was there every step of the way. By the way, i drove from Bakersfield today considering that we have our own Audi Branch there. That bespeaks about the service they provide to their customers. Customers wond mind driving far for the good experience. read more

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Hudson W.

Hi Sharon, thanks for sharing your 5-star review of McKenna Audi!…

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Tyra T.

300

9 months ago

Two words... Yoshin Lin!!! When I tell you this woman is persistent!!! I came in for a routine service check on my car that I was completely frustrated with (mechanical issues) and Yoshin saw me in the waiting area and asked how I was doing. I told her about my frustrations and she instantly said "I'll get you out of that car and into a better one for the same price". I didn't believe her because the new car was $15k more and I had 18months remaining on my lease. Well ladies and gentleman SHE DID IT!! I'm walking out of the dealership with a brand new 2025 Q6 with all the bells and whistles! This deal couldn't have happened without the GM, Dalius. He sold me my last car 2yrs ago and gave me a great deal and here he is AGAIN making a deal that I know for a fact no one else would've been able to make! Thank you Audi McKenna!!! read more

McKenna Audi - Me and Yoshin after her persistence and dedication !! She didn't give up until I was happy. THANK YOU. - Auto Repair Near Me - Norwalk, California

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Hudson W.

Hi Tyra! Thank you so much for your 5-star review of McKenna Audi.…

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Jennifer A.

5 months ago

Thank you Yoshin & the managers Dalius + Joshua! Both managers were very informative and lead us to the right path!! Yoshin is great at what she does. She made the process very quick and easy. We are so excited to grow with our 2026 Q7 :) read more

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Hudson W.

Hi Jennifer, thank you so much for this recent 5-star review of…

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Vaz S.

5 months ago

Fernando Silva helped me get my new Audi RSQ8, and the experience was honestly amazing. I'm not just saying that -- from start to finish, Fernando took his time, explained everything clearly, and worked through the entire process patiently without any pressure. The finance team was also incredible. Real people, genuine, and transparent -- not the typical fake sales energy you get at most dealerships. Everyone actually worked for me, not against me, which made a huge difference. If you're looking for a place where people truly care and want to make the deal right, this is it. And if you go here, ask for Fernando Silva -- he's your guy. Highly recommended. read more

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Hudson W.

Hi Vaz! Thanks for sharing your 5-star experience with McKenna Audi.…

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Cristy L.

5 months ago

From start to finish Yoshin (sales) and Alex (manager) was very easy to work with. Finalizing the sale was also very smooth. Thank you Audi McKenna and Dalius for exceeding all my expectations. It was a great team and I work with. read more

McKenna Audi - All my dreams - Auto Repair Near Me - Norwalk, California

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Hudson W.

Hi Cristy, thank you for this 5-star review of McKenna Audi. We're…

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Heliodoro C.

5 months ago

Dream Team GM Dalius, Manager Joshua & lovely sales lady YOSHIN LIN. Had the best car buying experience here cannot recommend this team enough. I would highly recommend you asked for these people because they help me throughout the entire process. read more

McKenna Audi - Dream team GM Dalius, Manager Joshua & lovely sales lady YOSHI - Auto Repair Near Me - Norwalk, California

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Hudson W.

Hello, thanks for the 5-star review of McKenna Audi. It's wonderful…

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Elia M.

9 months ago

I want to start by saying .. this is an amazing team they helped me with lease purchased they were able to give the price I wanted too .. they made it possible.. I would like thank first Mr. Dalius, to make it happen and also for Ben, always a pleasure to work with you and now but no least Mrs. Yoshin for her great smile and very understanding and helping achieve my goal, thank you so much to all of you for taking care of me.. and I do recommend this dealer to come and lease or buy your car.. 120% satisfied .. thank you thank you .. this is my 3rd car and you guys have a loyal customer.. read more

McKenna Audi - We look gorgeous come to buy your dream car today, you won't regret it - Auto Repair Near Me - Norwalk, California

McKenna Audi - Yoshin same sales person still here . - Auto Repair Near Me - Norwalk, California

McKenna Audi - 3 rd cars with Ben and see Yoshin Lin - Auto Repair Near Me - Norwalk, California

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Hudson W.

Elia, thanks for the amazing 5-star review of us here at McKenna…

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Rick M.

11 months ago

Happy customer! Come see Yoshin she will help you get into the Audi of your dreams! Mine is an Audi S6 - my first foray into an electronic vehicle. The GM Mr Dalius stepped in and made it work financially. Thanks to this team for making this a smooth process. read more

McKenna Audi - Yoshin at McKenna Norwalk - Auto Repair Near Me - Norwalk, California

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Hudson W.

Hi Rick! Thanks for your 5-star review of McKenna Audi. We're so glad…

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Cathy B.

5 months ago

common to McKenna Audi feels like coming a family home not overwhelming . Dalius the GM make this transaction easy for us . we just come in sign and go . The sales lady YOSHIN LIN was amazing and very friendly as she showed me the key points to driving my new car. She was very easy to talk to and showed a really great caring for us! read more

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Osvaldo O.

1 year ago

Fernando was a great salesman, start to finish. Friendly, detailed and very clear. We're were very pleased with the expedited process, around 2 hours to purchase our Q3! Gracias Fernando read more

McKenna Audi - Our new car, thanks to Fernando - Auto Repair Near Me - Norwalk, California

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Hudson W.

Hi Osvaldo, thanks for sharing your 5-star experience with McKenna…

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Jessica G.

1 year ago

I came in to look at Audi A3 and immediately fell in love and bought it. I came on my lunch break and was very limited on timing. Yoshin, Alex & Ben made it happen! Best auto dealership service I have experienced! Thank you all :) read more

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Hudson W.

Hello Jessica! Thank you so much for the 5-star review of McKenna…

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Kameron L.

5 months ago

Fernando and Josh were very helpful and patient with us. We came to them after an awful experience at another dealership and they were a breath of fresh air. I highly recommend them if you are shopping for an Audi. read more

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Hudson W.

Hi Kameron, thanks for the 5-star review of McKenna Audi! We're happy…

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Kim S.

11 months ago

This is the worst service department ever!!!!! You would think all the Audi dealerships would have the same great customer service, but no this one is the absolute lowest !!!! A minus 10. I have a recall on this Q5 and yesterday had a loud screaming error message come up w while I was on the freeway. Tire pressure on all tires!!! So I pulled off and looked, tires looked OK, but wth?? I was scared and drove home in the slow lane. I called them and a man in the service dept. said go to a gas station and have them check the tire pressures. What gas station does that??? Called when I got home to make appointment to bring it in. Gal said tomorrow at 9.40. Then I asked how long it would take and she said no more than a couple of hours. For the recall (which she reminded me of) and the tire pressure error and I have another one that's been coming up for a long time. Traffic assist, not working, see owners manual. So I come in today, and David says ok so you're dropping off the car??? Why, I said it's only going to be an hour or so. No, he says, the recall takes 6 hours. What?? Ok, where's a loaner car??? No, we don't have any and you were told about that. He doesn't give one crap, that I took my time today to come here. And just doesn't care at all. Worst customer service ever!!!! I purchased my car at Orange South Coast, they are what you think service should be. Never have to wait, helpful people and ALWAYS a loaner car, for every service!!!! And a great beverage center, with snacks. This Norwalk Audi has a tiny coffee machine and a couple of packets of sugar and some crappy cream. Just junk!!! Also, they CHARGE YOU TO USE YOUR CREDIT CARD!!!!!!!!! 3%. JUST BS. read more

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Hudson W.

Our goal is to always provide transparent communication and we are…

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Amy A.

5 months ago

I had a great experience purchasing my car from this seller. The process was smooth, communication was clear, and everything was handled professionally. I'm very happy with my purchase and would definitely recommend them. read more

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Hudson W.

Hi Amy, we appreciate you sharing your 5-star review of McKenna Audi.…

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samantha b.

2 years ago

This is the email forwarded following my input to Carmax that apparently couldn't be verified. I did decline to take my vehicle to Carmax and sell it there and return. As previously stated, I got 6k for my car on the same day and purchased. For obvious reasons, I did not return to this dealership. My low review, however, had nothing to do with negotiations, but rather the interaction with the manager. It is now apparent, for further obvious reasons, not to do business with this dealership. read more

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Hudson W.

Dear Samantha,…

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Alan W.

5 months ago

I had a great experience with Yoshin today. She was very helpful and explained everything clearly. Thanks to Joshua for the help as well! read more

McKenna Audi - I had a great experience today getting our new car with Yoshin. - Auto Repair Near Me - Norwalk, California

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Hudson W.

Hi Alan! Thank you for the review of Yoshin here at McKenna Audi!…

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Frances O.

6 months ago

Sales representative Yoshin was very customer focused during our appointment. I never felt rushed or pushed into a deal that wasn't in my interest. Yoshin and the general manager Dalius both worked together and succeeded in finding me a car with my budget. thank you to the both of you! read more

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Hudson W.

Hello Frances, thanks for sharing your 5-star experience with McKenna…

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Morgan D.

300

7 months ago

Terrible service, did a lease buyout here would never come back. They keep calling me but I will never do business with such a shady group of people. read more

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Hudson W.

Hi Morgan, we are concerned to see your review of us here at McKenna…

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Bruce S.

4 months ago

I was looking for a used Audi on Autotrader contacted several dealerships Rusnak, House of Imports, Long Beach Audi. Out of those Jonas of McKenna was the only one who contacted me back right away. He is a very nice sales guy not pushy takes time to answer all questions. I felt like I was buying from a friend. All the staff at McKenna that I came into contact with are wonderful people. It gave me peace of mind buying a used vehicle. Very happy with the experience I had dealing with Jonas and McKenna Audi would most definitely buy from again. read more

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Hudson W.

Bruce, thanks for sharing your experience with us here at McKenna…

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Promma P.

1 year ago

We came to finalize the lease-end review of my Audi e-Tron. Turned out to be that we got offered for a new 2025 Q6 e-Tron with a much lower monthly payment thanks to the loyalty discount program. Yoshin Lin and Dalius helped crunch down the number drastically. We ended up saving more than 30% on monthly payment. Thanks again McKenna Audi sales and finance team! read more

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Hudson W.

Hi Promma! Thanks for sharing your 5-star review of McKenna Audi.…

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Ernadith Z.

3 months ago

They need to explain you exactly how their contract works.. because at the end of your contract they try to get you in to a new contract.. if your not agree they have all this hidden fees Becareful when you try to purchase or lease a car here. It was a scam they ripped us off .. read more

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Hudson W.

Hello, we’re sorry to hear you feel this way about your experience…

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Patrick N.

1 year ago

An offer (as was provided by Audi Calabasas and Rusnak) was never officially provided to me from this dealership. I have the e-mails. However, your organization has every right to refuse service to anyone (which you basically did to me). Not that anyone uses yelp! for buying a car (most use it to research service departments). But, for those that do, I believe the tone of the responses to me and the other lower reviews speak to the culture at McKenna Audi (good or bad, I'll let you all decide). read more

McKenna Audi - Spreadsheet I created and shared with all dealerships involved. McKenna would NOT provide me an offer to assess deal value. - Auto Repair Near Me - Norwalk, California

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Hudson W.

Hi Patrick,…

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Laura K.

1 year ago

Excellent customer service and professionalism! We can't be happier with our experience with the team at McKenna Audi. Thank you so much for making our day! Laura & Miguel read more

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Hudson W.

Hi Laura, thanks for sharing your 5-star review of McKenna Audi!…

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Raul H.

7 months ago

Yoshin was yet again another great help. Hasn't disappointed me in any way. Dalius was also a great help. A big thank you to them both and look forward to keep on working with them both in the future. read more

McKenna Audi - Yoshin was very helpful and informative. Felt safe and didn't feel forced on like these other dealers. - Auto Repair Near Me - Norwalk, California

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Hudson W.

Hi Raul, thanks for sharing your 5-star experience with McKenna Audi!…

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Sharmeen R.

7 months ago

This is Sharmeen I'm always welcome in! Alex Manuel such a sweet guy always helpful and engaging. Great personality and he really takes care of his customers well. Good job to Alex and the entire team and McKenna Audi. I will be a lifelong client of yours due to the exceptional service that you all provide. read more

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Hudson W.

Hello Sharmeen, thanks for sharing your review of McKenna Audi! We’re…

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Gary B.

3 months ago

Just purchased a 2026 A6 from Makenna Audi. The purchase experience was great. I was very impressed with Benjamin the salesperson and Dalius the GM. They both were a pleasure to work with and didn't pressure the sales process. Also, the vehicle is fantastic. Great technology and appearance. Love the car. read more

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Hudson W.

Hi Gary! Thanks for the 5-star review of McKenna Audi. It’s great to…

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Karen T.

9 months ago

Super happy with my new car. Yoshin was very knowledgeable about all the different car models and options which was very impressive. She took the time to show us all the cars and what was available. Made shopping for a new car fun and painless. Also the finance manager Alex worked with our budget to get us into our new Audi. We were welcomed to the Audi family. Thank you Yulin, Alex and McKenna Audi !! read more

McKenna Audi - Super happy with my new car! Yoshin's - Auto Repair Near Me - Norwalk, California

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Hudson W.

Hi Karen! Thanks for the 5-star review of McKenna Audi. We’re so glad…

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Robin B.

4 months ago

Great customer service from Fernando!! He helped me with turning in my Q8 and leasing a new one! I highly recommend him!!

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Hudson W.

Hi Robin! Thanks for your wonderful 5-star review of McKenna Audi.…

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Stephanie R.

9 months ago

Yoshin is wonderful. Very hands on and knowledgeable. Walked me through the sales process, took her time to answer the questions I had, and followed up with me after to send some stuff I left in the car I traded in. Very professional dealership, pleased with the service. read more

McKenna Audi - Audi Q5 - Auto Repair Near Me - Norwalk, California

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Hudson W.

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10850 Firestone Blvd
Norwalk, CA 90650
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(562) 645-4974
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http://www.mckennaaudi.com

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Does McKenna Audi take credit cards?

Yes, McKenna Audi takes credit cards.

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Yes, McKenna Audi has free WiFi.

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McKenna Audi is your one stop shop for new Audi vehicles, CPO vehicles, used vehicles, and Audi service and parts needs. We also offer window tinting, ceramic coating, wheel repair, and clear bra installations.

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Review Highlights - McKenna Audi

“however Yoshin Lin, was very kind from a start and offered us great customer service despite the hour of day.”

Mentioned in 76 reviews

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K F.

13 years ago

I normally do not write bad reviews, but this is a case that I just felt compelled, especially after reading other reviews here and a few other sites. We have used McKenna Audi off and on for several years, mainly due to having a good friend that worked for McKenna Porsche. When they are "on", the service is outstanding and both Dan and Dave are great guys. I have gone there totally because I like the guys in service and am willing to put up with a few issues from time to time. What has lacked in completeness has been made up by enthusiasm and effort to correct the issue by both Dan and David. As I previously stated, they really are nice guys and are easy to deal with. But on my last visit, someone changed my license plate frames (from a competitor Audi dealership) to theirs without asking or advising. When I called the service advisor to ask why this was done, they apologized and said it is Danny McKenna's policy to do this to every car that comes there. He could tell I was pissed and said he thought my reaction was somewhat ridiculous, but if I wanted to come back they would put the originals back on for me. Ridiculous or not, it is MY CAR, not theirs, to decide what license plate frames I want on it or if I even want one at all. My car should leave the dealer exactly as it came in other than having the service or repair completed. I already have requested that they not wash it because I end up having to take it to the local car wash to get it rewashed due them doing such a lousy job. So here's where it really gets ugly; a few days later Danny McKenna calls, acting as if I should be thrilled that he was willing to even call me. I wasn't impressed. It's what he should do and for him to act like he was doing me a favor made it all the worse. I'm busy too, so I get it. but your customers are why you have a job and it may do him good to realize his customers are what keep him in business. He told me the changing of license plate frames "is a silly little game we play here and all dealers do it". Really Danny? I've owned cars for many years and never has a dealer changed out a competitor's license plate frame or any plate frame. He went on and on about how he just can't fathom how I would come there for service but not want to advertise for him. I let him know I had a personal relationship with the competitor and also had two friends that work there. He asked why I didn't purchase my car from him (McKenna) in the first place. The answer was simple - no one ever returned my calls (I called twice and left messages both times. , and even sent an email to Danny McKenna) when I was in the market. Not sure what else he wanted me to do. So I called my buddy who used to work there but is now over 2 hours away. He located what I wanted and I took delivery 2 days later. Danny fired right back with "Since you are such good friends with these people, then why don't you just take you car to one of them and don't come back here". Ok, fine by me. Glad to know business is so good for you that you can call a customer, act like a grade school girl, and try to antagonize an already pissed off customer. He did not even need to call me, especially with such a negative attitude. I let the service advisor know I was unhappy, he apologized, and I thought we were done. Apparently Danny McKenna's ego got bruised and he felt the need to put me in my place, I suppose. He did all he could to antagonize in an effort to get me to yell back at him. I had to remind him twice that he was being irrational and that he has much more serious issues if he gets this upset over a license plate frame and an irritated customer (make that previous customer). Fortunately, he's not the only Audi dealer in my area and I'm sure one of the others will welcome the newly gained business thanks to Danny McKenna. I'll be sure to let them know who sent me there. :) I will add that I contacted Audi North America and was assured that the "little game we play" is not part of Audi's customer service campaign. They were appalled that an Audi dealer would do this in the first place. In the big picture, the license plate frame switcheroo is not that big a deal. It is the outrageous behavior of Danny McKenna that prompted the one star rating and this review. He should have had the maturity to just leave well enough alone. smh read more

Mary Alice C.

13 years ago

I won't be back. I brought my A6 in for service (oil change) since I was going to be visiting a friend that lives in Anaheim. It was convenient to just drop it off and have her meet me there and I could leave my car. When my husband got home, he noticed something odd - they had changed my license plate frames from Circle Audi (where we purchased my car) to one of theirs. I called to ask why this was done without my consent and was told "it is Mr. McKenna's policy that any car that comes in for service with someone else's frame on it gets changed to one of ours". Pretty nervy, in my opinion. Granted, it's just a license plate frame and I had no issue with the service, but will not be back. I think it's very presumptuous of them to pull a stunt like that, in fact I find it sleazy, for a lack of better words. We purchase our cars from Circle Porsche/Audi because my husband is friends with the Ernst family that owns the Circle dealership. If Mr. McKenna would like me to advertise for him, then I will be looking for my monthly check. lol In the meantime, I called Circle and they offered to change it back for me if I wanted to drive down (they thought it was childish and got a good laugh at McKenna for doing it in the first place) but I asked that they just mail me a new set and my husband can put them on. Maybe I will mail the McKenna frames back in little pieces to Mr. "Gall" McKenna. So yes, in the grand scheme, it's just a license plate frame. But I think it speaks volumes about the type of place McKenna is. And it's definitely a place I will not return to. Perhaps they are better suited to just be a used car lot. If you go there and you do not want to have your frames swapped out without your permission, pay attention when you get your car back or maybe you can have them make a note not to do it to begin with. Their attempt at free advertising for a car the didn't sell to begin with has cost them this customer. They guys at Circle said in the future they will come get my car if I don't want to drive to Long Beach. I appreciate the offer, but can easily go to the Audi dealership near my home. It's been there previously and I doubt they would engage in such unscrupulous tactics. read more

Jim J.

6 years ago

I took my Audi A4 to get the engine crank case valve, water pump, and radiator components fixed. When I came back to pick up my car I noticed that there were multiple BIG huge scratches around the car and particularly on the back bumper and hood on my car next to my Audi decal logo. These are deep scratches and it almost looked like someone tried to cover it up by adding more microscopic scratches on top. Or maybe they did it on purpose to increase the monetary value of a customer. This is very predatory service. My car was dropped off earlier in the week and I picked it up on Friday Friday at around 4:30pm just before they closed. I will be there Monday morning at 9am sharp to get this resolved and for them to pay for it in full. This is 100% BS. If they don't pay for it I will litigate the living cr**ap out of them. This is not cool at all. I spend $1900 to repair internal stuff and then you give me a car back with deep body scratches and more nonsense? This will easily cost more than $3,000 to fix. DO NOT BRING YOUR CAR HERE FOR REPAIR. It's not worth the headache. How can you freaking do this to someone. Wtf? I rarely cry but this is just absurd. I demand that my car get fixed or I will sue with my legal team, file an insurance claim, and start a case with the Bureau of Automotive Repairs. I have never been the kind of person to leave negative reviews because I am sales rep myself and I understand brand integrity but this warrants it. This is 100% unacceptable. I will let corporate know to look over the security footage while my car was there and wherever it was at on their facilities. read more

Chadwick K.

2 years ago

I am writing to express my deep disappointment with the recent experience I had with your sales team. I was particularly interested in a promotional deal on the Audi Q4 E-tron and contacted Kyros Chang, a salesperson at your dealership. Mr. Chang initially presented himself as knowledgeable and in full control of the situation. However, this interaction marked the beginning of a frustrating ordeal. I scheduled an appointment and visited the dealership with my pregnant wife, only to be informed by Mr. Chang upon our arrival that the deal was no longer available. Despite his repeated assurances that he would take full responsibility and his claim of having completed over 300 transactions at McKenna, there was no effort made to honor the original deal or provide a satisfactory resolution. Consequently, we left the dealership feeling extremely disappointed and frustrated. To add to this unfortunate experience, I received a text message this morning from someone claiming to be your General Manager, Dalius, inquiring about our visit. I replied honestly, stating that our experience was terrible. However, the response I received came from Mr. Chang himself, which raises serious concerns about professionalism and integrity within your sales team. It is highly inappropriate for a salesperson to impersonate a general manager. I have attached a screenshot of the text message exchange for your reference. I hope you will address these issues promptly and ensure that such incidents do not recur in the future. read more

Justine L.

9 years ago

I ONLY WROTE 4 review ever on Yelp and always a positive one. However, I am compelled to write this review to warn others of the sleazy business practice by MCKENNA... I previously leased my 4 Audis with RUSNAK and was always a happy customer and took their service for granted. Sadly, the one time I leased it with McKenna, I get screwed. I decided to lease my Q5 in 2016 because they had the car I wanted, a dark blue exterior with a tan interior. I don't like black leather interior and unfortunately, I couldn't wait for Rusnak to order it for me. Mckenna, totally screwed me on my maintenance service package. They did not include it on my contract so now, I now, I have to pay for my maintenance services out of my pocket!!! This is outrageous and sleezy way of doing business! This should have been DISCLOSED to me by the salesperson and the closer!!! BUT THEY DIDN'T. Which reputable dealership does this? Definetely not MCKENNA. When was 10,000 miles service was due, McKenna breaks it to me that I have to pay out of pocket. went into to Rusnak and got it service for free! They did this for me despite the fact the I cheated on them and leased this car elsewhere. This is good business and a class act. They see long term and see you as customer for life and not short-sighted as like Mckenna. I now learned my lesson. My loyalty is with Rusnak. They take care of me. I don't have to second guess them. DO YOUR DUE DILIGENCE WITH MCKENNA OR THEY WILL FIND A WAY TO SCREW YOU. read more

Debbie M.

8 years ago

I just bought my first Audi Q3. I started out looking online and contacted somebody via their website. I was contacted by Rachel. I had numerous questions about the Audi's and she was very kind, as well as quick to answer all of my questions. Needless to say she helped me through the financing all via email and their website in the comfort of my own home, which really helped me because I am such a busy person! After I got approved I headed to the dealership where I met with her partner Brian. When I arrived to the dealership, Brian came right up with my car. He spent a lot of time explaining all of the numerous details about the car to me and we went for a couple of test drives. I ended up in finance with Pablo and he was amazing as well!!! He did such a professional and a very thorough job explaining all the paperwork and what I was signing. During the entire experience they all kept checking on me and my family, asking if we needed anything at all and letting us know step by step what they were doing and how long it would take. The experience with McKenna Audi was extremely professional and they really made me feel like I was a VIP. I thank each and every one of you again for the awesome experience and I absolutely love my new vehicle!!!! read more

Jim E.

232

12 years ago

This review reflects a rating of several stars more than they deserve. I purchased a car that I absolutely love from there and at one time had okay service; however, the rudeness and arrogance of Danny McKenna will keep me away forever. On my last service visit, my front license plate frame was removed and replaced with a McKenna Audi one. My frame was not even from a competitor - it was from my university alma mater. This was done without my knowledge or approval. As soon as I discovered this (a few days later), I called to complain and to get an explanation. The service department said that this was routinely done as per instructions from Danny McKenna. Eventually, he called me to discuss the situation. He offered no apology, told me that I was being ridiculous, and that it is a game that all dealers play to advertise their businesses. Audi of North America says otherwise. They say that this is technically illegal (theft) and certainly unethical. I filed a formal complaint which Audi will have on hand for review when deciding whether or not to review their dealer agreements. Hopefully, they will replace this unethical dealership with one who is committed to customer service. read more

Joel O.

3 years ago

I recently purchased my first vehicle from McKenna Audi and I couldn't be happier. The experience from start to finish exceeded my expectations. My sales associate Allen was wonderful to work with. He was friendly and very knowledgeable. Additionally, the sales manager Alex was exceptional and made sure all of our needs were met. Stephen, the finance manager took his time explaining every item to us and made sure we felt comfortable with the documents we were signing. Not once during the lengthy process did we feel pressured or feel like we were being rushed to make a decision. The reason we chose McKenna was because of the way they made us feel like part of their family. These guys treat you like anyone would like to be treated. They're all courteous, respectful and knowledgeable about their product. Overall, the team at McKenna Audi made us feel like valued customers rather than just a sales target. Their care and dedication to providing an excellent experience is evident in their attentiveness and willingness to go above and beyond. I highly recommend visiting McKenna Audi when in the market for a vehicle as they truly strive to exceed customer expectations. read more

Kris P.

124

10 months ago

Okay, I'm now on my third Audi, and I absolutely adore McKenna Audi and their entire team. Nearly four years ago, when I got my first Audi, Darius, the General Manager, greeted me with a warm welcome, saying, "Welcome, you're now part of the Audi Family." And that "family" has never let me down. Every time I need service, I make sure to book with Allan. He's exceptional! He's always incredibly friendly, remembers me, and keeps me informed about the status of my car. And when I trade in, Darius goes above and beyond to ensure I get the best deal possible. Then there's Yoshin, my favorite salesperson ever. Over the years, she's never forgotten to send me a random message to say hello and check in on me. She even anticipates my service appointments and makes sure to be there to greet me with a smile! She even sets up water and snacks, which is a nice touch. She's truly a diamond! This time around, I also want to give a shoutout to Michael, the finance guy. He built a personal connection throughout the entire signing process. Darius has assembled an incredible team at McKenna Audi, and I can't imagine buying a car anywhere else. Thank you! read more

Suren G.

2 years ago

The staff, client advisor of this dealership is the worst that I have ever met. They don't know what is customer service. They don't know how to work and make a service. I was trying to buy 2023 Audi Q7 with my financial institution as I had approved vehicle loan and they were unable to make paperwork. They don't know how to give me buyers order or purchase contract to show my bank and bring them back the check. The client advisor Aaron Oliva with whom I had finalized the price was not at dealership when i went back to make paperwork. I called and text him several times that i will return back and will buy the car , i am on my way. He even didn't answer or called me back. That was awful. He even didn't call me to understand why i did not buy the car. So if you are real buyer don't waste your time and don't go this dealership. Even if they now call me back and give 50 percent discount I will never buy the car through that dealership. They even don't know what is listed in their website. Does the car has CPO warranty or not. They Don't know how to make service, to sell the cars and to make paperworks even if you are real buyer read more

Mike H.

171

9 years ago

My car buying experience at McKenna was brief, and this is exactly why it was so good. I had actually been dealing with another dealership for 2 months. They gave so many excuses, couldn't get me the price I wanted, and even asked for my credit information (which I gave to them). After they confirmed receipt of the credit application, they confessed they didn't even have the car we had been haggling about in their inventory! I was so pissed off that I called McKenna. Brittany picked up the phone, she got me the price that I wanted in under 5 minutes. I was a bit skeptical because I had just been lied to by the other dealership, so I asked her to send me the terms and car sticker by email. You can't imagine how dumb I felt after realizing there was no bullshit here, and that I had wasted so much time with the other guys. I sent her all my details in advance through a secured online form, made an appointment with her, showed up with the wife, and in around an hour we were out of there! By far the best car buying experience I've ever had. Thank you Brittany, and thank you McKenna. I'll see you guys again soon! read more

Josh N.

396

2 years ago

Cesar at McKenna Audi is the best! I recently had the pleasure of buying a Q5 with Cesar at McKenna Audi, and I cannot express enough how impressed I am with the level of service he provided. From the moment my wife and I walked into the showroom, Cesar's professionalism and dedication to get us into the perfect car was evident without pressure or pushiness. Cesar had an extensive knowledge of the Q5 lineup, and he took the time to understand our preferences and needs to pick the exact car. Cesar guided us through various models, explaining their features and benefits without overwhelming us with jargon or pushing us into something we didn't need or want. Cesar's passion for the brand actually made the car-buying experience enjoyable. He patiently answered all our questions, addressed concerns, and ensured we felt confident in our decision. His transparency and honesty is something hard to find in the auto sales industry. Cesar and McKenna Audi for the win! Well be back for our next car! Thanks Cesar. read more

Victoria C.

10 years ago

The best Christmas gift ever!!! Today my husband asked me to take a drive with him to Norwalk. After 40-minute drive, we arrived at McKenna Audi dealership in Norwalk. The first thing I saw was this brand new beautiful red Audi A5 Coupe-my Christmas present!!! And there was Michael Avila, my husband's "partner in crime", welcoming us with outstretched arms. I'd been wanting a red Audi A5 coupe for a while but could not find a red one in the Southland. I gave up looking for it. Fortunately, Michael had been working very hard with my husband, literally every day, for a month trying to locate a red Audi A5 coupe and managed to get it just in time for my Christmas. I'm so very touched by Michael's unrelenting efforts to solving problems and unwavering attention to servicing his clients. He made impossible possible. I would certainly go to him for my next Audi and recommend him to any of my friends. Michael, thank you very much for making my Christmas dream come true! You are the best!!! Victoria read more

P G.

14 years ago

By far, the very best Dealership I have ever bought a vehicle from. Called ahead and spoke with a representative named Chris Blair, who was very helpful and in no way the, "eager salesman." When I arrived I was quickly greeted, and asked if I had any questions. I told the gentleman I was looking for Mark Gutierrez. (Chris had informed me of a family issue and excused his absence) The salesman quickly ran off to let Mark know I was there. Mark came back and executed my purchase perfectly. No questions asked, he starts the car and says lets take a quick drive. (why talk numbers if you haven't even started the car) The numbers "game" was cut and dry. I was already aware of the vehicles value and knew what kind of negotiating room there was. (He knew as well) We set the price and it was over. No B.S. No "plus tax" crap, etc. I will definitely be purchasing my next vehicle at McKenna, and would recommend them to anyone interested in buying a car. Thanks again Mark. read more

Paul L.

14 years ago

5/5 stars goes to Service adviser named Dan! Great service, explained everything that needed to be done, broke down costs, overall very helpful. I only rated 4/5 overall because of wait time and hounding salespeople. I dropped off my car at 7am for repair and scheduled a week earlier to get a courtesy vehicle. After I dropped it off, I still had to wait over 1.5 hours to get my courtesy car that I had reserved. I kept asking and they said there was no car available it was on its way. As I was waiting in the lobby I was approached by 4-5 sales people asking if I wanted to take a look at a car. I know it is their job but come on... They weren't obnoxious or overly pushy but just kept coming. Maybe it just bothered me because I wanted the rental so I could leave. The service and care made up for the wait. Car was cleaned. Got a phone call when they were finished with the car. Overall good experience. I will go back. I recommend you talk to Dan. read more

Carina M.

8 years ago

As a teacher I never dreamed I would ever be able to own an Audi; however, Wyatt at McKenna Audi made my dreams come true and put me behind the wheel of a brand new A5 Sportsback loaded to the teeth. I am in love with my car and was very pleased with the care and hospitality provided by Wyatt and the team at McKenna Audi. I am also enjoying the unlimited free car wash service that keeps my car in top shape. They helped me in making my transition from my Lexus lease to my Audi very seamlessly and even gave me a ride from the Lexus dealer back to Audi with the paperwork ready for me to sign away. The entire transaction was quick and painless. They provide great VIP service which includes either providing a loaner car upon request, or free pick up services at my home. Wyatt and the McKenna staff went above and beyond my expectations. If anyone has the urge to by an Audi at McKenna Audi, ask for Wyatt. He'll take good care of you. Thank you for everything. read more

Lin K.

2 years ago

I recently had the pleasure of helping my sister purchase a car at McKenna Audi, and we couldn't be happier with the experience! From the moment we walked in, the entire team made the process smooth and enjoyable. A special thank you to Yoshin, our amazing sales lady, who went above and beyond to make sure we found the perfect car. Yoshin was incredibly knowledgeable, patient, and attentive, answering all of our questions and guiding us through every step with care. She truly listened to what my sister was looking for and worked hard to make sure everything went smoothly from start to finish. We never felt pressured and appreciated the level of professionalism throughout the entire process. Thanks to Yoshin and the team at McKenna Audi, my sister drove off with a car she loves, and we left feeling confident about our purchase. If you're looking for a top-notch car buying experience, I highly recommend asking for Yoshin at McKenna Audi! read more

David Z.

10 months ago

Fantastic Experience at McKenna Audi - Ask for Yoshin Lin! I recently purchased my Audi Q4 from McKenna Audi, and I couldn't be happier with the entire experience. From start to finish, everything was smooth, professional, and genuinely enjoyable--largely thanks to my incredible sales advisor, Yoshin Lin. Yoshin was knowledgeable, attentive, and never pushy. He took the time to answer all my questions thoroughly and made sure I was comfortable and confident in my decision. He truly went above and beyond to make the process easy and stress-free. The Q4 itself has exceeded my expectations--it's everything I was looking for in a luxury SUV. But what really made the difference was the level of service I received. If you're considering an Audi, I highly recommend visiting McKenna Audi and asking for Yoshin. You won't be disappointed. Thank you again, Yoshin and the McKenna Audi team, for making this such a great experience! read more

Jinny H.

4 years ago

During the purchase inspection, they break a piece of the 2nd row AC control faceplate and don't put the flaps back properly in the trunk (which we can't put back without removing the second row chairs). Neither of which we realize til we get home. We take the car back and they fix the flaps but say they need to order a part for the face plate. Said they'll fill up the gas tank for the inconvenience. We make an appt to bring the car back once the part is at the dealer and show up for it only for them to say they're going to lunch and we should leave the car. Come back hours later to pick it up, and they "fill the tank up" with 1/8 tank of gas. I've never posted a poor review on Yelp figuring that if I have a bad experience, I should cut the business some slack. Seems like this place really doesn't care to honor their word or their appointments. I do not recommend buying or servicing a car here. read more

Nga H.

10 years ago

I visited McKenna Audi to test drive an A3 or A4 to compare with other brands; almost immediately, Arsen Babaianvan came out to greet me and offered his service. Thanks to this young gentleman, I bought an A3 2.0T QUAT. Arsen listened to my needs and satisfied me with his knowledge on both models, he was patient and extremely helpful to guide me through with the comparison, he tried hard to work with me on the final figure, we got a deal and I am happy with this A3. His customer service is outstanding, he went extra mile to help me, he even came out to have the Homelink operated on my garage! I can't thank him enough as I would have a very tough time to program it to work. Arsen is the best salesperson in car deals throughout my experience with car purchases. He also is very pleasant to make a deal with, I wish him the very best in his career. read more

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