I don't even know where to start…read more I've rented 5 different commercial spaces in my life, and nothing even came close to the horrid experience I had with RPM. First of all, the building I was in (219 Westchester Ave, Port Chester NY) was severely neglected. Things would break every other week, the elevator was a deathtrap, the heat only worked when it felt like it, the intercom was barely functional, and the list goes on & on. One time one of my neighbors' clients got trapped in the elevator for 30 minutes. She was screaming & panicking & everything. Super crazy situation. The company knew these things and dragged their feet as much as possible with solutions, which was very aggravating. Secondly when I moved into the space, much like the building itself, the space was in terrible condition. The walls had chipped paint everywhere, there were stains on the ceiling tiles & many more things were wrong with it. I reached out to the landlord about redoing these things and asked if he'd cover it (mainly the painting). His response was he'd give me a $500 concession to do the work, which for an 900 sqft space is very, very low. I denied and asked for more, in which he said "Instead of a concession you can just paint it now and then leave it that way when you leave, so that saves you from painting again." I agreed to this, painted the walls and later replaced the ceiling tiles (my tiles were a modern, sleek looking black ones). When the lease expired, he attempted to charge me to replace my tiles with white ones again, taking the money from my security deposit. I refused this, stating that I had permission to do the swap and there was no damage to the panels, it was just his personal preference. In response, RPM came up with an absolutely insane list of deductions for the space, somehow magically totaling $4,000, the entirety of my security deposit. Photos are attached showing this exchange. The funniest part is they charged me $2,806 for repainting, but would only offer me a $500 concession to do the work myself. That in my opinion speaks volumes on the ethics of RPM. Maybe even funnier than that is they still have the photos from my paint job and ceiling listed in their official renting photos on loopnet, despite ALL THIS MONEY they spent refurbishing the space. My advice: if you see anything represented by RPM Westchester, run for the hills. Also if you're already doing business with them, document everything. EVERYTHING. Paperwork & photos are necessary against a company like this. Lastly, if you find yourself in a similar situation as me, there are steps you can take to fight back. Do your research. There are several organizations that assist tenants in fighting back against companies like this. Some of these organizations include: - Westchester Courts where you can file claims (different monetary values need to be filed in different courts, do your research) - The NYS Attorney General's office (you can file complaints on their website) - The town / city building department (in my case, the Port Chester Code Enforcement Department) - The Westchester Consumer Protection Department - The Better Business Bureau - The Real Estate Licensing Board (NYS Dept. of State Division of Licensing) - U.S. Department of Housing and Urban Development (HUD, file under the Fair Housing Act if this applies to you) - Everything listed above, along with leaving reviews on platforms like google, yelp, zillow, apartments.com and anywhere else applicable. Do not do business with Real Property Management Westchester, or any company that behaves in this way. I filed my city court case against them a few days ago. I will update this review with the results. Last last thing, I left this same review on google, to which the owner replied threatening to charge with legal fees if I pursue this case against them. This is an intimidation tactic, as neither side is responsible for compensating legal fees in small claims. It's just another example of how this company attempted to retaliate against me and bully me into silence.

This company deserves less than zero stars. They rented my family a severely neglected, uncared…read morefor house , and expect us to live in a construction zone and a nonstop state of repairs, while paying exorbitant rent. Frank Norwood has proven himself to be: 1) Dishonest: Prior to move in, Frank emailed me confirming that all windows and doors were in proper working order. (This was required in order to sign the lease). On my date of move-in, the front door lock did not work. In fact, it wasn't even installed properly, delaying our move-in by 3 days and causing us to have to stay at an AirBnB. 2) Unprofessional: It takes Frank DAYS to respond to respond to repair requests--there's always an excuse, and this applies any repairs--major or minor. 3) Irresponsible: Franks accepts ZERO responsibility/accountability for allowing health and safety hazards to go unresolved. 4) Lazy: There have been many issues with this home that if Frank would have taken the time, he would have found them and (hopefully) addressed them before renting the home and allowing a family to move in. Example: Frank didn't bother to note that this home has a septic tank (DUH- if there are no sewers on the road, then there's septic!). The septic backed up because it hadn't been pumped in 10-15 years, which led to a massive repair/construction. A little effort would have gone a long way. Frank consistently schedules appointments with vendors that either do not show up or show up very late; I've had to take personal time from work and rearrange my work and family schedules because the "property manager" has no regard for our time or convenience. RPM Westchester has breached the covenant of quiet enjoyment five times in the six months I have been here. They have zero regard for the noise going on for days at a time and how it disrupts our working and going to school from home arrangements. There are still a handful of repairs that have not been addressed since moving in; I have literally been forced, via non-action on the part of RPM Westchester, to hire contractors to address these issues. I signed a there year lease because I planned on staying here that long, but RPM Westchester has made that impossible. Upon receiving notification that I would be making repairs and deducting costs from the rent, I've received a barrage of emails from Frank that easily amount to harassment. I've made a formal complaint with the Board of Realtors and am looking at the reality of filing for constructive eviction and taking court action Doing Business with RPM Westchester (and especially Frank Norwood) has been nothing but I nightmare, and I recommend that anyone reading this take their housing needs anywhere else. I'd like to take a moment to share that Veronica is perfectly lovely and I believe she is the absolute best part of RPM Westchester :)

Property manager Luis Ferrera is a bully. I have had 2 phone conversations with him over the past…read morefew months. In both calls he was unable to have a normal conversation. Instead he put me down and insulted me, and he has no idea what customer service even is. If I spoke like that to my clients I would be fired. Today he called me a fool for reaching out regarding a snow plowing issue. He continued by saying that I am not allowed to "complain." The interesting thing is that I have lived in this complex for almost 6 years and there were no issues with maintenance or snow plowing until Luis took over. It is hard for me to understand why Matt Felner has this guy. He is awful.

Nice people but poor management, is a generous review. Our 1 year experience was among the worst…read moreour complex has experienced in 40 years. There was a serous lack of oversight, follow-up, and basic checks and balances. We discovered numerous issues, examples; no collection efforts were being made on delinquent units, late fees weren't being charged, invoices were paid without required Board approval, some payments were duplicated or incorrect or work was not properly completed so vendor should not have been paid, owner bill-backs weren't being done/processed so when Felner provided a budget, they recommended a significant increase in condo fees. Knowing this was wrong, we dug into the expenses and discovered units were not being billed back along with various other issues. Felner also paid themselves from Association funds without the required Board approvals. Repairs went unaddressed for months, including serious issues, while unit owners often received no response to emails. Maintenance contracts and reported problems were not consistently monitored or addressed. Ultimately the Board had to step in repeatedly to identify the problems, inform Felner of the problems and push to have these and other problems corrected. Very disappointing experience. We are no longer with this company, yet we are still experiencing problems; they continue to send invoices to Unit Owners for condo fees as one. I strongly recommend that anyone using this company, look closely at all of this for your Association.

I never have to worry about my property, if there is any issue I am promptly notified and given my…read moreoptions. I just lets the checks roll in each month.

Dan is a great agent. He sent me listings each day until we found the house that was best for me…read more He worked hard to get me the right price for my house, and has a long list of vendors to help quote or repair anything in the home.

Great management company with exceptional customer service and professionalism. They manage my…read morecondo and have been so helpful in many aspects - every time I've had a question or concern, they have been quick to respond and provide clear and concise answers. They are always polite, friendly, and accommodating, which has made my experience as a tenant very pleasant. Furthermore, the management team is extremely knowledgeable and experienced in their field. They have been able to quickly and effectively address any issues that have arisen, and ensure my condo and those surrounding are well-maintained. They also take a proactive approach to preventative maintenance, which has helped to avoid more significant issues from occurring. Overall, I only have positive things to say about this property management company and would highly recommend!

Excellent property management company with great customer service. They go over and beyond to…read moreassist you with your concerns, problems and general questions. Whenever I call, they are patient, professional and very knowledgeable. I would highly recommend this company for your property management needs.

Wa We became our Property Management in 2023 and I cant say enough about the professionalism…read more Mauricio and his team are top notch. We were in the RED this property management group came in got our books, issues surround the property together with out hestiation never passing judgement or blame...they came in and got it done. The best choice we as an Association made in hiring Wa We Property Management. I highly recommend their service as our community is in a better place then it was previous. Caring, honest, give the best advise on how to maintain our property and more importantly they work with you as their client. Again im so grateful we choose Wa We i sleep a lot better knowing we have someone we can TRUST..and that speak volumes. Westside Commons appreciate you and the dedicated service that you have shown and provided.

Wa We, Mauricio, and the entire team were extremely diligent and thoughtful in their work…read more From the moment I was referred to Mauricio and saw the level of care he had for his work I knew had made the right choice. The work, the team, and overall experience with Wa We was great. I would recommend them over and over again,

Have been a tenant at a property of Sterling Property Solutions for 2 years. I could not be more…read morehappy with the level Of service they provide. First, maintaining a clean building inside and out is a priority for them. They use a professional cleaning service that cleans the building throughout the week. Sterling Property Solutions is always available to me for or any necessary repairs or concerns. Even on the evenings and weekends they provide immediate services based on my needs. I am able to access them easily via phone, text or email. Additionally, since the onset of Covid they immediately responded in Every way to ensure the building was kept safe and secure based on all guidelines which has been greatly appreciated. As a tenant I could not be more satisfied with their level Of attention and care.

Just moved to NY from down south and wanted to say Deborah has made our move so easy…read more Everything was as advertised and she's been very quick on any questions we've had about moving in, the area, etc. Highly recommend

As first time homebuyers, the best decision my fiancé and I made was working with Liz. Her…read moreknowledge, guidance, reassurance, and positive attitude made the homebuying process as smooth as could be. There was so much to learn in a very quick timeline and Liz was so responsive and patient. She would answer our questions, sometimes the same question more than once, thoroughly and as simply as possible. We were able to find our perfect first home, but if we were to go through this process again, we would absolutely choose to work with Liz every single time.