Worst customer service I have ever seen and the manager on duty is indifferent to her cashier being not only rude but disrespectful to paying customers. They move as slow as they possibly can. Forget trying to pick up breakfast in a hurry it will only make you late and you will only receive half your order. read more

Horrible service and the GM was completely rude and didn't know what he was doing definitely won't be coming back here

Horrible horrible and very horrible. The wait was long, our food sat in the bag by the cooking area getting cold, we waited over 10 minutes while the manager walked around like she didn't know what to do. My egg, bacon cheese biscuit tasted like cleaning products, very nasty flavor, the hash browns tasted like they were fried in very old grease. Ended up getting sick from the few bites. Will never go back, I suggest going somewhere else. read more

Worst service at a McDonald's ever. Waited 20 minutes for a small meal. This is supposed to be fast food. This place was run by a bunch of incompetents. Had no sense of urgency. That's the longest I've ever waited for a damn mcdouble. read more

It's McDonalds...lol...what can we say about it? Average place. Never gets our orders right. Always need to check on food. What do you expect? read more

WOW attitude! Waited 10 + mins of silence in drive thru and she was so RUDE! Didn't want to be there? No smile for sure. So abrupt. She should of just flipped us off? P/u she practically threw our food at us and I think she was the manager. I swear all we did was order mcmuffins? I mean if you don't want to work there DON'T! read more

Consistent incompetence and slow service. Just actually waited 30 minutes for nasty food.

Worst mcDs ever. I live around the corner and go to this location. Check every item before leaving because they get orders wrong half the time. And don't wait in front if they ask you to, they might not ever come out to give you the order. Happened a couple times to me read more

Horrible . Waited 20 minutes for 2 mcmuffins . Got only one after who seems to be the manager tried giving me a 2nd after someone didn't pickup there food for 10 minutes. Ridiculous. That's top notch management leading by example. How's this place open. Ordered at 11:42 time now 12:13 and second mcmuffin still missing? Disgrace read more

Told me they would not serve me at 11:55 on Xmas Eve... Even though they closed at midnight. Thx.

I am very disappointed at the lack of customer service I received today. My coworker went through drive thru for a sweet tea and was told by the gentleman working the drive thru that you were no longer carrying it. Not sure why this information wasn't relayed when order was made?! Another coworker thought that seemed odd so called a few hours later and was told by a gal that was not correct and that your store was just waiting for sweet tea to arrive on a truck. Employees should be trained to not give out false information or to ask if they don't know. read more

This is the worst Mc donald's i have ever been to. The services sucks, the crew does not have a sense of urgency. I waited 10 minutes in line for my order. It was not even busy. The guy who took ny order was very rude, his name is DIMITRI. This guy toss me the receipt instead of handing it to me. I want to punch him right there but held back because my daughter was with me. It is pity that this is the only Mcdonalds in town. The lobby was dirty, the food I received after waiting for another 15 minutes was not even fresh. The hell with this Mc Donalds. Never going back again. This place is trash!!! read more

The lady that took are money was b*cth 3:32 am but the lady that gave us are food amazing but that lady was rude i hope you know all that was in Indian ascent read more

I asked for a Chicken Clubhouse sandwich to go from this place and asked for it with no cheese. I got the sandwich with no cheese, but also without the chicken. I am not kidding; they literally forgot the chicken patty in a chicken sandwich. How the heck could you possibly mess something that basic and commonplace up? Maybe it's a product of McD's notorious employee treatment, but if you like a hamburger with no actual hamburger patty then this is the place to go apparently. Seriously though, go someplace else. read more

I gave 5 stars for the excellent customer service! We only went here to get the minion toys this day, 7/5, and the guy who helped us, (too bad I didn't get his name), took his time to look at the back to find some more and not just the available ones in the box that they have. I give credit to him for being so helpful, now we're only 2 minions away to complete the set. You made us happy! Keep it up dude!! read more

Wow.. Service at drive thru is horrible.. The speaker was broken and we had to order at the window. The dark haired girl that worked the window didn't greet us with a smile and said..'what would you like?" While my husband was telling her our order...she walked away mid sentence...without a word...just walked away . Never said, "excuse me a second" or anything. Never apologized when she came back to the window..all she said was.. " what was it again?" If you can't deal with the public in a friendly manner, then maybe food service shouldn't be your career. If you also wAnt $15 an hr .. You need to at least greet the customer with a smile, happily take their order and thank them for coming...no matter what kind of day you are having... Customers should always feel glad they came to your establishment. That girl may be better suited at working making fries. A hot mess. read more

The health department should shut down the kids play area. It's disgusting. If you order more than 2 meals, there's a 75% chance something will be screwed up. The one in Calimesa has a better management team. read more

When you first walk in, it appears to be like any other McDonald's, but surprisingly it wasn't. I did not feel welcome and realized that there were no outlets available at all for me to plug in my laptop and get some work done. I intended to order plenty so I wouldn't be a wifi free loader, but I just didn't get that same warm welcome I usually get when I walk into a "nice" neighborhood location. Maybe it's Yucaipa as I also experienced this weird customer experience at other food establishments in this area?! Will check out more places and keep all posted. read more

Waited 15 minutes in the drive-through when I got up there I had ordered extra ice in my drink the girl had an attitude when I asked her to refill it she gave it back to me. Full of drink all over the outside Astor for napkins and she just practically threw them at me.. I just grab my bag and just handed it out the window with a big attitude McDonald's you suck you have little girl employees That do not how to treat customers! read more

I downloaded this stupid app just to give this awful place 1 star. Itd be 0 if i could do that Last time i went, i ordered the sweet bbq burger and the only modifier i put was to add an extra slice of cheese. What i got instead was a big mac, so i went up and politely gave them my receipt with my actual order. What they gave back to me was a chicken sandwich. When i took it back again, they just gave me /another/ type of chicken sandwich. Meanwhile, the cashier isnt even saying sorry or giving a shit, and the chef is laughing his ass off while also being confused with my order (he was probably high) Eventually the manager came along to give me my refund. Another side note is this place often smells like puke. Literal puke. DO NOT go here. read more

There are 6 people waiting for the employee to fill the ice for the drinks. I guess the person with the college degree is not here yet. Service is slow, and don't have what they are advertising on TV. They are lucky it is McDonalds. read more

Welp I got to this McDonald's in Yucaipa and as soon as I walk in smells like all the workers souls died and they shoved them in the deep fryer. The workers area looked disgusting. Me and my buddy ended up waiting for 30 minutes for 4 burgers and some fries, when they came out the fries were stale and the burgers bread was hard as my dick. Never coming here again. At least the soda was good. :) read more

This is the worst McDonald's I've ever been to. Every time you wait 20 minutes in the drive thru then they have you pull around and wait again. The orders are always cold and wrong. read more

Waited 15 minutes for my mobile order. It was just a milk and pancakes. My food was being given to the wrong person and she had only ordered one drink. read more

Just went to grab an ice cream cone from the drive through and the machine was broken and I couldn't get out of the drive through line. I waited 12 minutes to get to the front of the line at 9:45pm. Only 2 cars were ahead of me and when I got to the window the lady did apologize but did nothing to make it right. I asked her very politely if there was anything she could you for me like maybe give me a coupon for a free one next time which would cost McDonalds all of about $.20 or less and she said no. Businesses these days. That's the way to lose customers!! read more

Restaurant was very clean and well kept. Out of all the McDonald's locations I've been in, this is the only location that got the Filet O' Fish right. Every bite had the right amount of tartar sauce without being overbearing. Philip, my cashier, was very courteous and accommodating. I will be coming here again! read more

This McDonalds has had issues for a while. However, today really upset our family. With a three year old we frequent McDonalds as you can imagine. Today we had three kids and two adults with us. We ordered three kids meals, all chicken nuggets. The order arrived and all three of them had the fries and apple slices however no chicken nuggets in all of them. When we went up to the the manager Erica to let her know she started to laugh. She could tell that we were upset and thought it was funny. Then another team member saw what was happening and tried to correct it because they couldn't believe that the manager was laughing. We also had to ask three times for a table to be cleaned and it wasn't until we asked Dylan that it was finally cleaned. We understand that mistakes happen but her laughing at the situation was totally uncalled for. We will be finding another restaurant to dine at in Redlands instead. The only reason I gave this a one star is because of Dylan. He is incredibly friendly and always goes out of his way to be helpful. read more

Went to get ice cream. Go to order and by the time the girl is ready to take my order 4 cars are behind me..she than tells me they ice cream machine is out again!!!!! So now I'm stuck in the driveway for at least 20 minutes...I'm so done with this McDonald's!!!!!!! read more

So of course i get home and once again you forgot not 1, but 2 items i ordered and payed for. The trust built up for the McDonald's brand over the past decades has been spent. your food, service and facilities are so terrible that if it wasnt for the McDonald's name, not a single person would stupid enough to pay money for what you offer. Your an embarrassment, and should be shut down. read more

The worst! The manager (Debra Larreau) was just plain rude! After a long wait to finally hear our # called it looked as if our order wasn't right. When my husband touched the bag to check it she started to slap his hand but then said " if you touch it I'll have to make it all over again". The order was wrong so we had to wait again at which point she came over to us to verify the order and she clearly felt put out . She assured us she would take care of it personally. After almost half an hour our order came up and it was still wrong. We witnessed continuous complaints from other customers while we waited and ate. This isn't the first time we've been treated harshly there. We are absolutely done with McDonalds in Yucaipa. Not a good way to start your day read more

Good luck getting a McFlurry... I've lived in this city for years and literally every time I have ever ordered a McFlurry, the ice cream was "Down" or "Broken"... hopefully you're not in the drive thru with 5 people ahead of you and one behind and all you wanted was ice cream because now you have to sit through that crap because the employees are just lazy ... read more

The drive through employee could not tell me what ingredients were in their salads. Then she gave me a brief item list when she did. I asked about the large sandwiches and she only told me 1 sandwich, not all of them. Then I asked for a basic sandwich with mayo, lettuce and tomato and it had the works. The fries tasted hours old and soggy. She got our drink order wrong and when we asked for a drink upgrade, she said we couldn't. When I drove to the window, she was laughing with coworkers and kept closing the window on me. I had to ask for condiments and she just dropped them in my hand. Very unprofessional customer service. read more

I go to this place a few times a month, the play place is nothing special. But it is close and convenient to let the kids play no matter the weather. Today we get here and the play place is hot and more stuffy than usual. They tell us that the air in the play place is broken, but we can prop open the door to the dining area. Just a few min after we do that a customer from inside the dining area gets up to close the door. I ask the worker again and I was told I would just have to wait until the other patrons left. As I am writing this review my daughter comes out of the slide with her foot bleeding. I took a piece of glass our plastic out of her foot and take it to the register to show them and ask for a bandage and something to clean it with. One manager comes out with some spray but he tells me that he has no bandaid. Another manager with attitude comes up and asks what the problem is. After he is told what happened he leaves with the spray and comes back with a bandage. I asked him if he had anything to sanitize her cut with and he tells me all he can do is put some of that spray on a towel and give that to me. After all that we left. We will not return any time soon... read more

If I could give zero starts I would. Waited 30 mins for 2 sausage and egg McMuffins and 2 hash browns. Absolutely ridiculous. There was a ton of unhappy people this morning when I went, everyone there waited 20+ mins for their food. read more

The building itself is a nice new modern looking Mc Donald's. The staff though are very slow they have no hustle what so ever. This is the slowest Mc Donald's I have ever been to. It is seriously shocking to watch. They just dottle around while they have a line inside and out with frustrated customers sitting staring at them. They all so loose points in my book for the fact that they leave everything so filthy dirty floors, tables, bathroom. California minimum wage is $10 bucks a hour now this staff should get minimum minimum wage or something tell they step up their game smh. read more

Worst McDonald's ever. This is probably the worst service I had. I had to wait 50 minutes to get my order and asked at the counter 3 times to get it done. It's unbelievable ! And this review from a person that rarely gives bad reviews or cause any kind of trouble but my experience was just plain awful, it ruined my family's Saturday night read more

I wish I could give zero stars. After placing my order for an ice cream cone I waited 18 before I received it. There were only 4 cars in front of me. The reason for this delay and others is that management refuses to staff the first window where you pay for the order. Asking one employee to take the money, make change, get the order and then give it to the customer is soooooo inefficient!!!and time consuming!!!! read more

AVOID this place. Even if you are starving. Dirty, filthy and lousy food and service. Can't image a burger place could be so horrible. No wonder everyone is at In-n-Out. read more

After several months of not eating at this McDonald's because of its repeated B rating, I noticed today that the McDonalds had an A grade in the window and so I returned. I went through the drive thru. I ordered a quarter pounder cheese meal and coke and a McChicken meal and a coke. When I got home, less than half a mile away, I found that I needed to microwave my meal because it was cold. Looks like I will be going back to the Mentone McDonalds to order food that will actually be warm when I get home to Yucaipa. read more

The worst McDonald's I've been to by far, the Big Macs were hard and they don't clean, the play area smells like feet