We ordered from the kiosk and waited over 30 minutes to get our food. First, they didn't have the milk shake we ordered. The machine to make the milk shake was broke. Then they forgot to give us the rest of the drink order.... We had to go up and ask for ourselves. No napkins in the dispenser. The mgr made excuses that she just arrived and didn't no about the poor service. All in all a horrible experience read more

It is a rare experience to have a good trip to the Woodruff McDonalds. My visits are for breakfast or an occasional iced tea for my wife. I like their Big Breakfasts, but this McDonalds uses the fold over eggs, does not provide butter and jelly and rarely provides silverware. Had to leave on numerous occasions because no one would take my order, or my wait in line was more than 10 minutes. Most recently stopped for a tea at 6:00 pm and was told there would be a 15-20-minute wait because they were cleaning. This was 6:00 in the evening. This is by far the worst McDonalds I have visited. I'm guessing they are not adequately staffed which likely means they don't pay good wages. Not my problem if true, but corporate should demand improvements or yank the franchise. read more

Would give them a zero if possible. Don't waste your time here. They had flies in their fries. Waited 40 minutes to see if anyone would take our order at the drive through which no one ever did. read more

Well where to start .....it's McDonald's But the absolute worst 1 I've ever been to....I pulled into the drive thru at 1:45 pm....waited almost 5 minutes before they took my order...got to the window to pay at 1:50...was told to pull forward and my food would be brought out to me...2 Filet-O-Fish....at 2:20 I walked in and asked for a refund and had a bag tossed at me with excuse that it had to cook.... I asked did they have to go catch it and the reply was yea out back in the aquarium.....slow poor service and a piss poor attitude will keep me from ever going back again...if I could give 0 stars I would read more

Nasty big dude came out of the bathroom stall and didn't wash his hands!! Went straight to refill the ice. Told the manager he looked at me like I was dumb. No wonder they have a one star! Would give it no stars. read more

The absolute worst McDonald's I've ever been in. Stopped for a couple of coffees and the lady at the counter was rude and nasty. Refused to take my order told me I had to use the kios. Generally I think McDonald's runs a great place but not here. Not going back until they clean their act. read more

Hard to believe this store is still open.... It's the brand and definitely not the service. I put this on management. They are not training the people appropriately nor supervising. My last visit is just that, my last visit. Went inside thinking it would be faster than drive through. Wrong. Place looked like it was after the apocalypse. Boxes on the floor, empty display case on counter, all the tables were dirty, and one was set up to interview employees I guess. It had a tablecloth and applications but at least half a dozen applications were on the floor and no-one even picked them up. There was a full 12oz of coke on the floor in the dining room and not even a "wet floor" sign. The drink counter was beyond disgusting. The drains were stained black and partially blocked. Trash on the counter. Just revolting. I sent a letter to corporate and they brushed it off and said they would contact the owners. Hill Management, LLC. About a week later they sent a letter and a coupon for a free meal. I don't want another meal, I want them to get better so I called the person who sent the letter. Of course it went to voicemail and no-one has called me to follow up. I guess they are satisfied with being the worst McDonalds in SC. They can't be making money. Don't go here, you will regret your decision. read more

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I just don't understand how this McDonald's is even in business. It's 8:30 am, 6 cars just pulled out of drive through because no one's taking orders. 30 minutes later and not a single order has been taken. We finally get to the drive through window and they are saying they are short staff. This happens almost EVERY morning. It makes no sense why a billion dollar business is running a short staff. It's not the employees fault, it's the higher ups who won't even see this review. This is the only McDonald's in woodruff and everyone knows their horrible reputation. EVERYONE... and the higher ups won't do nothing to change that... Why? It doesn't affect them. Just thousands of angry customers... read more

Super clean and super high tech. You go to the kiosk to order and pay, then go to the counter and get your food. Our order was correct, food was proper temperature, and there were plenty of helpful employees so we had no wait. Lots of parking, plenty of seating both indoors and out. read more

McDonald's - Cone! - Fast Food Near Me - Woodruff, South Carolina

If i could give them a 0 stars i would fit in the like at 1:25 it's currently 2:01 and i'm still waiting to get my food .The service is bad the workers are trash close it down. . read more

Extremely slow service. Food was cold and missing items. We ate there 3 times this week for breakfast while attending the Joe Nall 2023 flyin. We have it the baseball challenge. 3 strikes and we are out. Please consider getting these issues fixed before Fall Nall so we can have some place to eat breakfast. read more

What ever happened to employees of a business where you are buying their product saying ... 'Thank you'? I drove through the Woodruff McDonald's this morning. I went to the first window and the young lady said "$5.10". That's all she said, even after I paid. That was it! I drove to the second window to pick up my order. That young lady handed me the food and coffee and said nothing. In my business, we say 'thank you for your business'! The customer pays the bills and salaries! Train your people to appreciate we the customer! By the way, the biscuit was ok but, the coffee was terrible! It was old and was full of grounds! Very sad! You guys should take a lesson from Chick-Fil-a in both quality and service! read more

McDonald's - a person holding a cup of coffee - Fast Food Near Me - Woodruff, South Carolina

Horrible service Routinely get your order wrong Extremely slow for a fast food restaurant I have actually seen people in the drive through line yelling at the building read more

absolutely zero customer service. From rude employee encounter in the bathroom to no acknowledgment while ordering. Food took 20 minutes and they never gave us our drinks. While we waited we sat in dining area where every table was dirty and covered in garbage. Employees laying on tables with their hair all over it talking on their phone. Not to mention the dead bugs all over the windows. Literally dumbfounded at the disgusting state of this place! Management should be fired and corporate should really look at who they have running their restaurants. Serving food to the public has standards this place has none! read more

McDonald's - a view of a parking lot through a window - Fast Food Near Me - Woodruff, South Carolina

If I could give 0 stars I would. Imagine our surprise when we get home with my daughter's happy meal, open her chicken nugget box and see this!!! Needless to say, we will never be back. It might be different if we did not constantly hear negative reviews from others about this place. I guess we should have listened. read more

McDonald's - Supposed to be chicken nuggets in a happy meal. - Fast Food Near Me - Woodruff, South Carolina

Wanted to give 0 stars. Inside ordering system down but we waited 15 min and nobody came to take our order. Absolutely ridiculous. Wouldn't have hurt them to tell us they don't want to take our order. Don't ever go there. read more

We had a disappointing experience at the Woodruff McDonalds, starting with the exployees and the order and pick-up (in store) process. Although I interacted with 4 different employees, only 1 actually spoke to me. The order taker took my order and said nothing; he didn't tell me a total, didn't tell me to slide my card, didn't offer a receipt, didn't tell me my order number; he just walked off after I said I was finished giving my order. He never came back. We ordered a blue raspberry frozen Fanta. When the staff went to dispense the frozen Fanta, they realized that the machine's light was on, indicating that it wasn't frozen or set up enough. An employee dispensed the frozen Fanta anyway, poured it (pure liquid) into a blender, added ice, and tried to give it to me. I explained that, since the machine was showing that the item wasn't ready, I would prefer to have something else; she didn't respond. I asked employee #3 if we could have something else instead, but he said the ice cream machine was broken, so we got a refund. Kudos to the employee who did offer a refund; thank you for not making this part difficult. Three items were missing from our order; thank goodness we were dining in. I went back up to the counter and explained what I was missing; this time I talked to employee #4. She looked at me and listened, and then walked away; again she Said Nothing To Me. She came back with 2 of the missing items. And Said Nothing. I stood there some more and then we got our 3rd missing item. My filet of fish and fries were good! But, I'm pretty sure my apple pie had been sitting around all day; the crust was crunchy, the apples were spongy, and the whole thing was cold. read more

How do you run out of chicken nuggets? Will not return to this location. It's no closer than others to my home. read more

They NEVER get orders right! Half the time the food isn't even hot, the wait time is ridiculous, you will wait at a minimum of 15min even when there's no other people there! They NEVER have ice cream! It's been well over a year since they have had any. This place his HORRIBLE!!! read more

I agree with the other reviews that this location is a hard pass. I live locally and can say that I've tried eating here at different times and dates. They need to start over with better management in place to fix the issues. They take forever to put orders together, especially the evening/night crew. I've paid for many items I never received. If you do eat here, check your bag closely before leaving. Open everything up and check it. I'm done eating here. Don't bother ordering through the app or Door Dash because then you'll really get screwed over. Always missing items, wrong items, and it's hard to get anything refunded or made right in the customers favor. This town is growing and there's more options now - go someplace else! read more

1- The ONLY McDonald's I've ever visited that has bad tasting sweet tea.. the sweet tea in NEW YORK was better...2- I do excpect little young girls to not be so friendly. But when a middle 20s or something tht possibly appears to be management? Practically throws cup at you when you were nice? I have worked plenty fast food, retail, etc.. now own my own sales company.. we work with stupid, rude, n nasty people evey day.. don't treat the GOOD ones nasty too.. need job away from the public.. read more

Why is this McDonald's the only one in the county that charges a different price for a large sweet tea? I do like the app and placing my order and paying through the app if definitely cuts down on the attitude from the staff read more

It's truly amazing just how incredibly incompetent people can be. This is hands down, the absolute worst McDonalds I have ever been to. Last visit, I was on the drive through and asked to pull forward once I ordered and got to the window. After literally waiting a 1/2 hour, I went inside to see what was taking so long. I saw a bag sitting behind the counter getting cold and that's when they started to get a last sandwich made. The manager who was outside smoking came in and assured me that everything was in the bag. I asked for my money back, and apparently the "policy" is not to refund an unhappy customer. When I got home I found not one, not two, but THREE different items missing from the bag. I drive all the way back for the missing sandwiches, and nobody took responsibility for it, not even the "manager". I got the missing food, but everything was cold. Fries cold and soggy etc.ABSOLUTELY HORRIBLE service and even WORSE work ethic... Ridiculous! read more

McDonald's - Sorry for the horrible picture, but can you see how badly burnt this quarter pounder is??? Ridiculous! - Fast Food Near Me - Woodruff, South Carolina

Well, I went through the drive-through at the McDonald's in Woodruff again and they still remain the worst service McDonald's in the history of America. What good is it to have I double drive-through but you only have one person with a headset, where is the benefit? And then when you pay at the pay window and move to the food window they direct all of the traffic (5 cars) into parking spaces and we wait on food for another 10 minutes. And then you have these workers walking around the parking lot with bags asking everyone "what did you order" so they can try to get you the correct bag. And when I got my food home it tasted stale like it had been cooked for hours so what was the big delay? This was at like 11:00 in the morning and they act like they have never served lunch before! read more

I want to give 0 stars. This location says it's open until 11:00PM but is always closed around 9:00PM. This was on August 27th and 28th if a manager wants to check after reading this. We sat at the drive through and never got a response and we drove around and saw the employees just talking inside. We went to the drive through again and nothing. We drive around the building and there were little kids now telling all the cars they were closed. This is ridiculous and someone needs to be held responsible. read more

Great drive-thru experience.. EXCEPT, when I got home I had someone else's food.. after a 15 minute drive, I decided to try someone else's meal... Very unhappy because I paid for the "SUPER-SIZED" kill me Double Quarter Pounder meal and what I got was healthy! Yikes! Mr. Ed read more

Me and my family ordered 7:23pm and i been waiting 30mins for my food to come out the service to poor and when my husband went in too see about the food they got smart with him..... And they r snobby.. read more

Burnt egg McMuffin and two cinnamon rolls that resembled a rock. Ended up throwing it all away.

My experience this morning and many other times was not good. The service was not only slow, but it seemed as if no one really wanted to be there. At the intercom, I asked for a quarter pounder and large fry, they gave me a large tea instead of a large frie. I'm definitely going to go to this location less. The food as always is good and that is the main, if not only, reason we come back. I hope they improve. read more

McDonald's of Woodruff, SC was once a great fast food restaurant! I have no I'll will nor words to stamp on this business name but as time has passed by, the service at times is very uncomfortable and down right rude! Not to mention, the quality of the food has went from yummy to yucky! The fries are most of the time cold or not fresh, the burgers are very sloppy and doesn't taste good at all! I will not apologize for the truth, when you're spending your hard earned money. I expect a hot tasty meal with courtesy and a smile!! These guys really need to get it together and how does management allow such repulsing service and food to be served and allow staff members to be so arrogant and rude. 5 thumbs down. read more

Shut this place down! I have given this McDonald's many chances and the employees are truly awful and EVERYTHING is always broken. They couldn't even make coffee!!! read more

If I could do 0 I would. GET YOUR DRIVE THROUGH FIXED SO PPL CAN SEE WHAT THE WORKER IS PUTTING IN ON THE SCREEN!!!! So they are the slowest McDonald's I know is the 1st thing. Ordered 3 cookies the guy asked me again when I got to the window and charged me $4 for 3 cookies. I caught it and found out he wrong me up for 6 cookies but it took 20 mins to figure that out and while they were figuring it out NO ONE thought to put the cookies in the oven so I had to pull up for that. Then another night ordered the pack of chocolate chip cookies got home... 2 chocolate chip the rest oatmeal had to send my husband back for them to correct. Then today the guy repeated my order and everything got home food missing. OMG THIS PLACE NEEDS NEW WORKERS OR TRAIN THEM BETTER. OR JUST CLOSE THE PLACE. Food cold fries not fresh burgers just slapped together. Come on now.c read more

It seemed like these golden arches grew out of nowhere - as I felt like I was in the middle of no where! Plenty of parking with easy access in and out. The inside was clean and the service was good. Look - it's a McDonalds and it's ok! read more

The McDonald in Woodruff is probably one of the worst I have visited. 90% if the time my order is wrong and it really seems to be a bother to ask them to fix it. Worst attitude hands down. read more

Don't waste your time here. This place is very unclean and every time I go here my order is wrong or my cheeseburger is always cold and sloppily put together the cheese is normally hanging halfway off the burger. read more

McDonalds in Woodruff SC is struggling... They rarely get the order right and when they do the fries are cold and chewy... They run out of ingredients to make drinks on the McCafe' menu like MILK lol how do they run out of milk? (Food lion is in the same parking lot.) They let you place your order, wait in an extremely long line then tell you once you get to the window that the credit card machine is down and its cash only. The ice cream machine is always down! They ran out of biscuits for gravy biscuits mid-morning. The list goes on and on every time we have been to this location something has been wrong. With this type of service I'm not sure how much longer they will last here! read more

Worst McD EVER! I have tried for a month to speak to the GM or owner. Of course they don't ha e the owners number and GM is always off. New Big Mac promotion- out of Big Mac sauce! Really?!?! Now Shamrock Shakes and the machine "has been down" for 3 weeks. Do the know that there are companies that fix those things? Employees are rude. (Is a please or thank you to much to ask for?) this location needs to shut down- fire everyone, and hire smiles that care even a little. I get its fast food. I don't expect much. But I do expect them to have what's on the menu and TV, while at least pretending to be thankful I gave them my hard earned money. read more

Closed six minutes early and didn't have decency to shut off lights or tell me at drive through. I eventually had to drive up to window and honk. I guess customers are optional to this management. read more

I thought my opinion of the Woodruff McDonalds might have been an anomaly and someone was just having a bad day. Until I read these reviews and sure enough they treat all their customers like crap. But you have to wonder what is driving the employees to behave like that? Well, I suspect piss poor management. As a kid, I worked in a burger joint and the managers were great and we all had a terrific time overall a great first job. Something stinks at Woodruff's MickeyD's but fortunately for us, we do have several better choices. read more

Waited forever, got 2 of our 3 orders wrong . And it's not even busy at all, terrible just terrible go to burger king