Worst McDonald's we have ever been to! I've never left a review but felt compelled because of how bad it was. Took us 30 mins to get through the drive through. And they didn't even have a Luca toy! And our daughter is obsessed with Luca. read more

They really need to get it together. The sandwich makers where the slowest I have ever seen. They did not seem to care that the others were drowning in customers. Who ever was on duty 12 pm on April 5th... read more

Staff was prompt and friendly (although screwing around goofing off amongst themselves with customers coming in the store). They didn't mess up anything so there's that. Bathrooms were clean also. read more

The whole restaurant has a horrible smell. It kind of smells like vomit or hot garbage. The wait was long, the food was okay but greasy, and the bathroom was disgusting. The staff was nice and got our order right, but I wouldn't go there again. read more

We were waiting in line for about 10 minutes with no response, when in fact she's answering other people in our same lane. We decided to pull up to the window and order and she said we can't pull back in line. This is awful service read more

I'm going to keep this quick: Stay FAR away. Gross bathrooms. Long lines inside and in the drive thru with no one being helped. Employees arguing with each other in the kitchen. Just insanity. I ordered one burger and after 25 minutes of waiting I got a refund and left. I repeat: stay away from this McDonalds. If only zero stars was an option. read more

You are traveling. You are hungry, there hasn't been any food for ages. A McDonalds you see! It's not the best, but it's food. NO. NO. Continue on! This McDonalds is exceptionally dirtier, more depressing, and smells worse than most. Bathrooms--horrors. Food--smells odd. General upkeep--dear me. Employees---want to kill themselves. There's a Zaxby's... A Moe's... And more just up the road. Don't make this mistake. read more

Wow! Worst experience at any restaurant ever! These people couldn't tie their shoes right let alone make a burger.

If I could give this 0 stars I would. We were driving through on a road trip and stopped at this location since it is the only one near by. When we entered there was about 15 people waiting for there food. We ordered and waiting for about 40 minutes before things got crazy.The manager was screaming at customers, refusing to refund customers who were waiting for almost an hour, refusing to fix orders that were incorrect. We also asked for a refund from the man at the counter and he said he needed his manager. His manager refused to come to the counter and we said we would like to speak to her and she comes over and is yelling me to tone down my voice when I just wanted a refund and no longer wanted the food. She refused to give me her name because she did not want to be reported. This manager was completely disrespectful to her employees and customers and should not be in a manager position with this behavior. This location needs to be shut down. Reported it to corporate and hoping to hear back as this is unacceptable. We walked out with no food because they refused a refund and didn't have the time to wait around being yelled at anymore. read more

THE CATS! There were 11 cats in the parking lot. It made it rather sad. One was playing with a french fry in the drive thru--disturbing. On the other side of the street is an abandoned horror movie looking motel/restaurant etc--maybe that is where the cats sleep? read more

Took about 32-minutes on the drive thru. Like cmon, who runs this place? Once I got my meal there was no napkins. No straw, no ketchup. Worse experience ever! read more

We were driving south on the 75 and had to use the restroom so I thought MC'Ds would be clean. As I entered the restaurant it smelt like garbage! The bathroom was dirty but at least smelt better. read more

I'm sorry, but McDonald's is like a last last LAST resort meal for me. I'm not a huge fan. There are plenty of other great fast food or mom n pop food places to go that are fresher and healthier for you. read more

Slowest McDonald's I've ever been to. Average wait time for 2 mcflurries and a large fry is 11 minutes. Please pay attention to your online orders! I waited 18 minutes the other day for a double quarter pounder with cheese and a 6 piece chicken nuggets. read more

This place was absolutely disgusting. I had to get a refund after one sip of my soda. It tasted like it had been sitting all day. The "stainless" steel fixtures holding the lids showed rust. The building's conditions should have been my first clue. read more

My wife and I stopped in this restaurant Sunday afternoon, 3/31/2019. I have never seen a dirtier McDonalds in my life. The kitchen area was strewn with food and liquids on the floor, as was the dining area. The restrooms were dirty, both men and woman's. There were no napkins in the dispenser and we had to ask twice for them. Eventually a person who appeared to be the manager responded, and then as if she was put out in having to do this. The person who was wiping off tables, would spray the tables, wipe them off, throw the towel over her shoulder and move to the next table. Most of the tables were dirty. Overall the place was dirtier than a pig sty. read more

Really this is a lot of Stars for McDonalds as I find it to be the low end of fast-food. This location was pretty nice....for a McDonalds. read more

It was terrible. I ordered 2 strawberry & creme pies and a medium coffee with 5 cream and 5 sugar. It took them 45 mins to give it to me. There were flies swarming everywhere. The place was not clean. It was packed, and you would think if they were going fast then people would be out fast but their fast was slow. It made me upset. Never going back, would not recommend! -maleah loden read more

Just walked into this McDonald's. The woman taking our order was wearing a mask incorrectly. Someone who looked to be a manager by the food prep area had her mask barely covering her mouth. Not over her nose at all. We decided not to order and told the person at the counter it was because of improper masks. She said, "It's 86 degrees in here." I'm thinking it might be a little warm in the hospital, too. We left. read more

Never ever ever ever pull off I-75 and expect fast service. I waited in the drive thru for about 8 minutes after being told thru the speaker "be right with you", then 8 minutes later asked "have you already ordered ?" My response should have been "no, I was bored with I-75 and thought I'd come park in the drive thru line for fun". Instead I just drove off. read more

Hello? Can we get some service? Anybody? Somebody? There were 3 of us waiting in line and nobody was to be found except for the lady at the drive thru window who didn't tell anyone else there were people waiting to order. There were people cooking but no one peeked around the corner to see if anyone was there that needed to be helped. Sooo...we left! If it was possible to give no stars I would do so. 1 star is just a default and they don't even deserve that. Based on the other comments they should just shut this location down. read more

Took 20 minutes for a simple big Mac combo. I live local but this is always my last choice for anything.

You pretty much know what to expect at McDonalds, This location, not so much... Keep going. Worst service EVER. 20 minutes for a to go order ... pathetic. read more

Restrooms are filthy and horribly smelly. Ordered one meal inside to go.....took about 10 minutes to get the order when there was only one person in front of us. Too slow, dirty restaurant. read more

This took forever. The ordering kiosk didn't have any paper so we didn't know our order number, the bottom of the garbage can fell out, they put our milkshakes in the wrong cups, the employees were arguing and they didn't act like they cared about their job read more

This McDonald's has forgotten half of what I ordered or it ends up being completely wrong. Other times you go to order something off of their menu and they say they're " out of that item", but it's every single time I go here. They always claim they are out of the bacon cheese fries, this has happened for the last 5 or 6 times now. But it's on the menu. They can also be extremely slow due to being understaff. They remodeled back in sept/oct put a two lane drive thru, but only have one person taking orders so still have to wait for other person to order. They have been this way for as long as I can remember, since it's the only option for where I live. Thought remodeling would maybe improve some of the issues but it seems not . read more

The service was slow and waited 15 minutes for a simple order. Apparently they had forgotten my order. Do yourself a favor and pass on this McDonald's. read more

This is the worst run McD's I've ever been to in my entire 51 years of life! One register open during lunch rush? It took me 20 minutes just to place my order, and there were only 5 people in line ahead of me. Bathrooms were filthy, and again, only two stalls. This is located just off a major interstate and totally ill equipped for the crowds. read more

Love the food,especially the chicken nuggets and the hash browns!I am so happy you made one in Branford! Whoever came up with Mcdonalds,thank you so much! read more

Ok fellow travelers its time to shut these places down. They service no purpose at all. It's pretty clear that the owners and corporate are not concerned. I only wish that I read the reviews first. Bathrooms closed and bad smells coming out of restrooms. Water on the floor. Cold food and old stale coffee. Hope I do not get sick. read more

Good food, great people, clean. It was the owner/manager doing the dirty work! We were traveling from Maine to Florida and had a muffler problem. We needed a piece of rope. Not only were we given the rope, the owner's wife and son put it on the car for us. Very, very nice people. We can't thank them enough. About the cats: they're called feral cats ... wild, breed like crazy and if you catch one, ten more will take it's place. A problem that can't be dealt with easily. We've many of them in Maine, and we don't like them any more than anyone else, but it's Mother Nature, not at her best to be sure. Anyone who has written a negative review needs to get a grip. Some things cannot be controlled. read more

Can I give it zero stars? Bathrooms were disgusting! Customer service was terrible. We were waiting in line for drinks for more than 10 minutes... 3 people ahead of us and we gave up after 10 minutes with 3 people still ahead of us! Inexcusable for a restaurant along a main travel corridor in Florida!!! read more

Awful service. Girl stared at me like a had three heads. Ordered burger and nuggets. After 10 min I had to flag down one the many associates standing around to get my order. Stay away. read more

Takes forever to get the food in this location and told me that they ran put of something after i have already paid and gave me a different product. Very disappinted. read more

We travel around the country ,full time, in an RV and eat fast food at many different locations. We stay near this store each winter for 3 months. We have found that this is the BEST McDonalds we have ever been in. Helpful and friendly staff. Correct orders in the drive through, everytime. Food is fresh and prepared properly. Store is clean. read more