Was the first one in the drive thru, and wait 10 minutes before even getting our order taken, which or the other drive thru lane had taken about 7 orders. Then after paid had to wait another 10 mintues for our food, while every other car behind us got their food. Large fry didn't even come close to full for either of the orders that we got. read more

It certainly was a McDonald's. Nothing all too special, but also not that bad. The service was okay, the food was okay -- everything was okay. read more

McDonald's - A Double Cheeseburger - Fast Food Near Me - Waterville, Maine

Neither of the workers who made the shake were wearing gloves and one wiped the sweat off of his head with his hand and then put the EXPIRED whipped cream onto the shake. my boyfriend puked like 10 minutes later because it was definitely expired and it smelled like spoiled milk. read more

McDonald's - expired whipped cream - Fast Food Near Me - Waterville, Maine

We have had take out from here several times and every time the service and quality have been excellent! This location is always busy, cars in and out and people coming and going. It's crazy how much business this location does. We have had breakfast and lunch/dinner items. We always order from the app and park in the pick up spots. It has been flawless, even with orders where we highly customize our sandwiches. Everything was labeled and prepared as ordered and carefully assembled and wrapped. We love this location and will be loyal customers every time we are in the area. read more

Drive Thru - Cold dry overcooked hamburger with a small dot of mustard, a pickle & 2 pieces of dehydrated onion (ordered with "no ketchup"), small fry containing few pale, limp, lukewarm warm fries. Should have looked at the reviews before stopping here. This McDonald's receives consistentlay bad reviews. Two lanes for the drive thru & order staff took customers out of order. read more

This is my favorite McDonald's to stop at when en route to Bangor ~ my order set is always correct, the fries are always HOT, and the staff is polite. read more

This McDonald's is absolutely filled with idiots if they stopped talking they might actually get your order right they clearly can't read because free any size fry reads no fry's? Plain hamburger means fully dressed hamburger plus my sister got. A finger nail in her burger and they said oh well did you bring it with you NO? It's in the trash cause she bit into it it's over all gross and the workers are stupid (The. Finger nail was brown and green) read more

A normal McDonald's of course and I'm personally 10 years old and I really liked it but why I did 3 stars you asked? First of all I did scrape my elbow on the side of the table and plus only 1 of my chicken was moldey! But it's ok! I would understand if 1 of them got moldy. Anyway this is the end also my first review! read more

Came here with my brother and his family. Unfortunately, the manager was not on his game today. He served my brotherBig Breakfast cold without pancakes and then they gave him cold pancakes. Would not recommend this McDonalds. Hard to mess things up twice... felt so bad for my brother. He asked for a refund and the manager did not even try to make it right. read more

The food was good, the fries were hot, and the workers were very polite. However, they weren't wearing gloves and one of the workers fingernails were dirty. Other than that it was speedy service and good. read more

Out of tomatoes? Really? and didn't tell me. I asked what they could do to compensate? Maybe a free drink? But nothing, manager was useless. What should I expect, after all this is McDonalds. One of the worst ones at that. read more

i got my food on a sunday afternoon, I was in joying my delightful food untill i pulled a big old hair out of my mc chicken..i thought i would just forget about it untill i found ANOTHER ONE read more

I very rarely eat at McDonald's but I stopped here with my wife for a quick lunch while we were travelling. We rolled in around 1:45 in the afternoon and the place was busy with customers lined up at the drive-through and a full dining room inside. I was impressed that a young lady greeted me as I came through the entrance door, I don't think that's every happened to me at a fast food restaurant. There were a couple people in line at the counter so she told me it would be quicker if I ordered from the kiosk. I explained that I really wasn't very familiar with their menu and thought I might do better to stand in line to order at the counter. She suggested I tell her what I want and she would enter it into the kiosk for me. This worked great and I certainly appreciated her help. I ordered a couple quarter pounders which she explained to me were made with fresh beef and prepared to order so it would be a little wait. No problem. After a few minutes my number was called and a pleasant young man handed me my bag and a cup with my sundae. I checked the contents: two quarter pounders with cheese - check; one large fry - check; napkins - check; ketchup - check. Nice. I thought it was awesome that I didn't have to ask for napkins and ketchup, they just went ahead and put it in the bag. My wife didn't feel like eating inside so I took the food to the car where we dug into our meal. The food was better than I expected. The fries were great, hot and crispy with just the right amount of salt, delicious. The quarter pounders were cooked well beyond the medium rare I would prefer but they were pretty good, hot and juicy. The sundae was very nice as well. I really didn't think I'd ever rate a McDonald's restaurant at four stars but this one really impressed me with the great customer service, friendly and efficient employees and a great tasting (for fast food) meal. I was also impressed with the cleanliness of the restaurant, even the restrooms were clean. The parking lot was free of debris as well. Well done. read more

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I find the McDonalds on Kennedy Memorial Drive to be very well organized and clean;- especially in the mornings. A group of seniors meet her every morning for coffee and a McMuffin. This is the perfect place to meet over a burger. This McDonalds is very Community orientated. They have an ongoing fundraiser for the Ronal McDonald house in Bangor and have helped many nonprofits in the past including The Home for Little Wanderers in Waterville and the local Humane Society. They also host Santa and the Easter Bunny. This McDonalds has a Kiosk for ordering connivence and a small children's library and coloring center. Very children and family friendly!! I would highly recommend this McDonalds, especially for families. read more

On Sept. 22, I ordered 6 breakfast sandwiches at McDonald's on KMD for take-out. When I got home there were only five. My wife called RC Management (who owns the KMD McDonald's) and they promised to send coupons to rectify the shortfall. We waited for over two weeks for these coupons that were never sent, and called RC Management. They mentioned that the manager from KMD would call us. That did not happen. Numerous phone calls to RC Management have only gone to voice mail. I am convinced that RC Management is an organization that does not honor promises made to customers. Subsequently, my future dollars are reserved for Burger King and/or Wendy's. read more

McDonalds is McDonalds is Mcdonalds. The employees are older than usual at this one, but it's sort of cute (unless you think about it too much). read more

Awesome energy from the staff. There was a large line when I went but the staff worked diligently and efficiently to make sure everyone got their food and beverage. I was very impressed! Great eats at a great price, keep it up! read more

Waited over a half an hour for our food .the food was wrong and the fries were cold.Also had to go back because they didn't put a burger in our double cheeseburger. read more

You're experience will depend on when you go. The morning crew is the best. Shelly, Scott, Josh, and Darnel always manage to get it done. Darnel and josh were also good on nights though one was scarce and the other bitched to no end read more

We used the kiosk for the first time, it was easy and quick. Service was fast. Store was clean. Food( especially the fries) we HOT!!

The worst service I've ever experienced first the app wasn't working so I tried to get a staff member to help me and instead I got the manager running her mouth to me as I'm walking away, then she proceeds to follow me and my friend and still is running her mouth to other customers about the situation that's going on DO NOT GO HERE Main Street is way better. So bad I didn't even want to leave a one star. read more

Let me begin by stating that I fully understand that McDonald's is often staffed by young people just entering the workplace, or those currently in high school. This explains some of the confusion I witnessed today, but not all. While it is true that the work ethic in America seems to have suffered, greatly, over the past few decades, one might still expect those who are at work to be attentive to consumers, especially in a consumer driven marketplace like fast food. I stopped by this McDonald's to grab a gift card for a family member who, despite my repeated advice, picks up his breakfast on the weekends, assumably because of the drive up window. While standing in line for nearly 15 minutes, I had an opportunity to observe the lobby, both customers and staff. As a health scientist, it is my job to observe humans and their interactions with the environment. Although there appear to be three registers, only two were open. One register was staffed by two teenagers,one who appeared to be in training, the other uncertain of exactly what she was expected to do. They did spend a good deal of time giggling and laughing, but not much time actually waiting on consumers. The other open register was staffed by a woman in her early 30s, who was apparently more interested in getting her boyfriend a cab then waiting on people. Several times he approached the counter, and asked questions about who he should call, after which she would dial the phone for him and hand it over the counter for him to use. I surmised that either he had no fingers with which to dial, which proved to be inaccurate, or that he did not understand how a phone worked. As he wore his NY baseball cap backwards, it is safe to assume he did not fully comprehend the use of common everyday items. As entertaining as this was, between the two giggling teenagers and the distracted adult, the lobby was backing up. At the 15 minute mark, I decided that my father would be better off eating at Burger King and left. It would seem that the hallmark of McDonald's, fast food is an oxymoron. It is neither fast, and in nutritional regard, hardly food. It might be advisable for the manager and/or owner of this particular McDonald's park themselves in a booth and watch the operation. Now that Maine has decided to increase the minimum wage, an entirely new group of prospective employees will be available, and the giggling teenagers and their distracted adults can be replaced by employees who both want to work, and more critically, understand how. read more

This restaurant has never gotten a single order right. Whether it is forgetting food or messing things up they some how do it. I can count numerous times they have either forgotten an item or forgot to put it in the system and then sass me about like it's not there employees fault. We went there recently and my sister clearly stated she wanted a normal mcchicken but they never gave her one. Then she went up to the counter and the lady walked away and said whatever. She then came over to our table once my sister had sat down and said that if my sister hadn't walked away so rudely then she could have just given her one. Then she proceeded to give her one and then give her dirty looks for the rest of the meal. read more

Was severely let down by this specific McDonald's eatery. Pickle placement on my McDouble was subpar to say the least. Kid at the drive thru window had the nerve to tell me to have a nice day. Almost fucking dropped him right there but decided to let it slide. Get your shit together. read more

Out of all the local McDonalds, I find this one the best. They are normally very speedy, but are willing to make up for it if they see that you are dissatisfied. I always get a large iced coffee with a McDouble and a small fries and they alway come out fresh and tasting great. read more