When you go to a McDonald's you know what to expect. I am glad that breakfast is available all day. This location seems to always be hiring. Not sure if it is a training spot or if the turn around is that high. Because they always seem to be hiring be aware that the service may not be 100% what you want. Once when we were here, I paid with cash and the cashier was confused. He needed to ask for help. I'm guessing that the training focused on dealing with credit cards and not cash. read more

I don't think of myself as a complainer, but lately I've begun questioning whether that's true. Growing up, my mom told me I had a strict moral compass and saw the world in black and white. There was no gray area, something was either right or wrong, and when something felt wrong, I had a hard time letting it go. I work three back-to-back 12-hour overnight shifts that end at 5 a.m. The Waite Park McDonald's is the only one in the area that opens before then, and after a long shift, sometimes I just want to grab something to eat on my way home. Unfortunately, it has to be one of the worst-run McDonald's locations in the area. I don't go there often, but when I do, it's usually a negative experience. One time, its ordering system was down for hours, and the restaurant couldn't serve anyone. Another time, I was the only customer there at 5:15 a.m. After waiting 10 minutes, I was told they had just put my hash browns in the fryer and that it would be another three minutes. I couldn't understand why they had waited so long to start them when mine was the only order. The point is that this McDonald's appears to have an ongoing management problem. This past weekend, after another 12-hour overnight shift, I placed an order through the app. When I arrived, the restaurant should have been open for an hour and 15 minutes, but all the lights were off. Several employee vehicles were in the parking lot, so I called the restaurant. I was told that the manager had overslept and that they wouldn't be opening for several more hours. I went online and submitted a complaint describing this and my previous experiences. The message was civil, although understandably frustrated. Their response, which I've included with this post, surprised me. -------- Greg, I am very sorry your recent visits have been unacceptable. Normally, I wouldn't do this but it seems that we are not able to meet your needs. There are numerous other McDonalds in the area that should be able to meet your needs. If you would like to speak with me about this, please feel free to call me at 763-464-0273. Sincerely, Lori Smith Murray Enterprises, Inc. (763) 464- 0273- Cell (763) 213-8268- Office (763) 213-0716- Fax lori.a.smith@us.stores.mcd.com ---------- So now I'm honestly asking: Do customers not have the right to complain when a business repeatedly makes avoidable mistakesor when a manager oversleeps and the entire restaurant cannot open? Are these really unreasonable expectations? Has our standard of customer service fallen so low that expecting a business to provide the basic service it advertises makes me the complaining bad guy? read more

terrible. placed a mobile order and waited her for over 15 minutes. guess who was late for work! cooked the food wrong leading them having to remake it. absolutely terrible. read more

The last two times we came to this McDonalds we had the worst customer service experience. One of the buns on our burger had spots of mold, and our other burger which was order plain did not come plains. When we called to let the manager know we were screamed at and called liars. This time we were handed our fries and there was a crumpled up ball of napkins shoved into our fry box with cold fries not even half full. When we went inside and showed them we were met with attitude and rudeness and had to ask multiple times for a new fry to be made. read more

chicken sandwich and there was nothing put pickles in there. no lettuce or tomato nothing but the chicken and bread

worst mcdonalds in the area i went theyre ome morning and they didnt give me any egg on any of my 3 sausage EGG mcmuffins i bought but charged me for them . then i ordered doordash and ordered a medium iced coffee & got a large iced coffee , then i ordered my coffee again MEDIUM extra cream extra sugar extra syrup and they gave me a SMALL with all the add ins it tasted like sugar milk it was disgusting and i ordered TWO hotcakes and only got ONE hotcake breakfast im so so upset why dont they do theyre job ? who is training there ? why dont they know what theyre doing horrible store overall and customer service everytime i go there is horrible and everyone is absolutely rude read more

So I gave this one another try, and 25 minutes for a single double cheeseburger. My frys where undercooked and cold, and the burger was room temp when it was brought out to me. Honestly at the point I can say this, this is the worst McDonald's in the entire state, probably worst the worst one in the entire U.S. at this point. I hope that McDonald's crop. sees this review at close this one. read more

McDonald's - Failed attempt at putting cheese on a sandwich - Burgers Near Me - Waite Park, Minnesota

Biscuits so old they crunch when you eat them and eggs cooked so long they're more brown than yellow. Too lazy to have freshly cooked food. Do go to this franchise. read more

McDonald's - Bacon Egg Cheese Biscuit cooked to death - Burgers Near Me - Waite Park, Minnesota

The girl at the drive thru was rude. There was a mix up with my order and she asked me to get out of line and drive back around to replace my order because she was super busy. She talked to me like I was a child. I didn't get any apology. She was also very unprofessional with the way her hair was colored pink and blue, with makeup on her face that crated stars and a pink puppy nose. read more

I will say I have tried to give this McDonalds the benefit of the doubt but I'm over it. This has gotta be one of the worst McDonald's in all of MN. Every time I have ever come here majority of my food is bad. Like at least 2/3rds of it is like hard and tastes a couple hours old. Which is so disappointing considering I work in a restaurant. I'm not even the type of person to normally leave a review but it's just ridiculous. I have also came here countless times to them closing early but yet everywhere online says it's open? Even a couple months ago I even tipped one of the workers and asked for them to make my food fresh in which they agreed and i still got "dead" food. The burger bun was as hard as a rock. This location needs some major changes. Just once again coming from someone who just wanted something to eat after their 12hr shift in a restaurant. DO BETTER read more

I waited in line for 15 minutes to order because the gentleman kept selling people to hold on one moment when they went up to order and then I pay and pull up to the next window and I sit there for 5 minutes and the dude says can you please pull into the parking one as I can you tell me how long it's going to take I've already been in line for 20 minutes almost and I have a 15 minute freaking break and he said don't know and then so I'm figuring I'm going to get hot food no s*** it's cold totally disgusted. I will never go there again read more

Regret to say this is the worst McDonalds I have been to. There was a time when McDonald's was consistent regardless of the location. This location is filthy, the service is slow, and the food not very good, even by McDonald's normally low standards. But then McDonalds fries are only decent when they're hot. These were cold. I don't even know why they even bother to ask, "Is this for here or to go?" Since it's apparently always to go. At least they gave us a napkin for the two of us. read more

Does anyone ever get hot fresh French fries here? I haven't. And that's the main reason I go to McDonald's. Try another location because this location doesn't care. read more

The worst drive-thru service I have ever experienced! I know it's difficult to get help right now, but this doesn't explain their repeated ineptitude. Cars parked in every available designated spot waiting for orders, as well as cars parked next to and around the other side of the building. I complained about it in their online survey but the problem persists. Save yourself the aggravation, get your buggers elsewhere nearby, or drive to the one at the other end of Division Street. read more

Kid at the front window was so lazy when I asked for extra condiments he gave me one mayo packet. I told him I asked for three and he said they only had one I said are you sure, he looked underneath the register and found five packets. This is the stupidest laziest person that could had a job at the cheapest easiest restaurant ever!! read more

Customer service is incredibly terrible. They didn't put my fry on there & when I went to go review it with an employee she was rude about it & said If i wanted another one I would need to come in & pay for it. read more

Honestly worst McDonald's I have been to yet. Asked for ALL PLAIN CHEESEBURGERS and none of them were plain. Not to mention we told the person while we were ordering to change the order and make sure they were plain like three times. the fries sucked and the whole order was wrong. How hard it is to possibly make a plain cheeseburger. read more

The service was bad ... I received a happy meal toy .. it was a book ... my child was under 3 years old and she could not read the book ... I asked to change so they did not change and said only books..It's crazy read more

This McDonald's location is kept clean. We've eaten here on occasion and it's as good as McDonald's gets. You'll find quick service and typical McDonald's food. We like to come for inexpensive sundaes and fries. read more

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Closes early, but doesn't post it anywhere. Food is 1/10 and customer service is even lower. :))))

i went and ordered two quarter pounders and a medium fry, when i tell you it took over 15 minutes to get my food... when i arrived, there was only 1 car ahead of me. i can understand if they are understaffed and what not, but cars were actually pulling away and leaving because they were done waiting. i ended up getting both quarter pounders, but only received a small fry instead of a medium. at that point , i didn't even want to wait any longer. read more

Slowest "fast food" joint in town. Be prepared to spend a lifetime in the drive thru here. 15 minute minimum.

Rude manager yelled at staff who was clearly new. She obviously doesnt know people can see and hear whats going on behind the counter. Also had to wait 10 minutes for a frappe. I ordered in the lobby. read more

if i could give a 0 i would. they told me doordash makes the food and that i was wrong about my order not being right when they forgot almost all the condiments, and my bacon. i called to tell them about how it wasn't right and they told me i was wrong and hung up then BLOCKED my number lol. we the spoke to the manager and she also hung up after talking over me and yelling at me. the manager is definitely a C - U - Next - Tuesday. read more

I went to the drive thru at mid morning mid week. The parking lot was mostly empty. I ordered a medium shake. When I got the shake, it was the wrong flavor. In a clear cup and handed to me by a manager. I realize people make mistakes. On this, there just are no excuses. read more

Our drinks were half way filled and we waited a long time to get our food!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

This is one of my favorite all time Mickey Dee's. Food-hot. Speed-ample. Customer satisfaction-thru da roof. Can't go wrong with a lil mc chicken to start one's day. The addition of orange Fanta was a great surprise a few years back yet it still pays great dividends to my tummy. Haters will hate but understand the amazingness of how quick a warm meal and frosted bevie are procured. read more

Weather my ratings apply to all the McDonalds I dont know. But I assume, that all of them have two things in common: 1. served by teenagers who dont know what they are doing. 2. because of that the quality of the food served is bad. Yesterday it was an early autumn like day, with rain and wind coming in intervals. We were on our way shopping and the thought to try one of those delicious, creamy pumpkin spice lattes was tempting. We got in this store and I overheard the teenagers there talking about a coffee and then one with spices. When my husband brought us the latte, he said that they first wanted to give us coffee. Tasting the pumpkin spice coffee, it tasted like watered down coffee with some pumpkin flavor. I couldnt finish it. It was disappointing ! My husband also didnt finish and my daughter. My advise to McDonald Managers: train the teenagers you hire, how to make new menu choices. Next time I rater visit one of the local burger places, read more