This review is for the workers. This mcdonalds is made the same way as every other. What sets it apart is Kim and her employees. She's always hustling and keeping things moving. She helped us with our happy meals that made our kids super happy. And we've gone enough to see this woman even defend her employees from some horrible customers. While keeping her composure and solving the customers issue. So this is for Kim and the workers dealing with some of the most loud, cursing and aggressive customers. thanks for the service. And I promised this review was going up. Customers gotta do better too. Thanks for the help and i got everything in my order, food was good read more

McDonald's - Happy meal toy, hello kitty godzilla. - Coffee & Tea Near Me - Victorville, California

Today my daughter and I placed a quick order using the McDonald's app and paid using Google pay. This is not unusual. Although it's been a while since we've visited a McDonald's I redownloaded the app and placed the order, submitting payment as we've done in the past. When we arrived my daughter faced many challenges at the counter. The young man told her something was wrong with the system. She was told the system was down. Some lady told her she could cancel the order online. I went to cancel the order through the app and it wouldn't allow it stating that the order was already being made. Then my daughter showed that them that it said it was already being made from the screenshot I provided her (I waited in the car). The systems were back up but then they were saying it wasn't paid for and asked my daughter for her receipt. We placed the order via the app, of course we have a receipt. It keeps a good paper trail. My daughter showed proof of purchase and they began working on the order. We ordered the food at 9:01 am and arrived around 9:12 am to pick up our simple order. She didn't receive the order until 9:30 am. This was a horrible experience. I wish it was handled differently. From my perspective (sitting in the parking lot in the car) it seems like the system going down caused confusion and my daughter was met with distrust even though she had the receipt and the order was paid in full. This is the reason I don't visit McDonald's. I don't like this kind of customer service. It's not a great way to start off the day. read more

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We passed by the drive thru and had an ugly experience. The manager's attitude definitely needs a tune up. She was trying to argue with me about what was supposedly in my bag when I could clearly see what was missing. She charged me for all my sauces, even the ones that were supposed to be included in my meal. Then she didn't even give me my change back or a receipt. I had to drive thru again because I was still missing food when I pulled everything out which thankfully I did before leaving the area. Then before we drove away I could clearly hear her talking sh** with another worker like we were in the wrong for trying to get what we paid for. Haha. Don't even bother with this place unless you want bad energy. Will not be going back. read more

They asked me at the window what I ordered and they still gave me the wrong food. The girl opened the bag checked and gave me the wrong food. How does this happen ? Why would you bother asking ? I'm pissed and now I got shorted money since whatever they gave me is from the dollar menu. Lord knows who ever took my food is having a good day read more

This is the absolute slowest McDonald's I've ever been to. Been here 5 times, different days, weeks, even month. Nothing changed. Nothing improved. Something goes "wrong" and none of the workers know what to do. Then, the manager will give you some textbook reply like you're not even a human being. You're not even a paying customer in their eyes. No apologies. No sympathy. read more

I only came to this location because it was the only one in my area that is still serving the McRib (as of January 6, 2025). The McRib this season was exceptionally tasty and the meat over hung the ends of the bread roll which has not happened before. Plus, I had enough points on the mobile app for a free Big Mac so I got that, too. Anyways, it is McDonald's food. I don't have a whole lot of expectations. I don't understand the numerous one star reviews for service. The employees were polite and friendly to me. Other than having to pull into a parking spot for a few minutes before I got my food, my order was correct and the food was hot. The wait time was under five minutes. That is good enough for me. This is the only McDonald's I have been to that had posted signs with the restaurant's telephone number and a complaint line number. So feel free to contact someone if you feel anything isn't satisfactory. I had no complaints during my visit. read more

McDonald's - McRib. - Coffee & Tea Near Me - Victorville, California

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I give a shoutout to mr.peaceful he is kind and caring his service is awesome I love this McDonald's I recommend anyone to come visit here the environment is welcoming read more

The pictures are self explanatory and they didn't want to refund or replace I had to get a hold of 4 people before they even offered just three burgers when we got the bundle deal read more

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This McDonald's is so trash. They never and I mean NEVER have their shit together it doesn't matter how many grey button-ups you see (management). They will forget half of your order and then not even have their phones connected lazy pieces of shit. And then when you get there all they do is say sorry and give you the missing food. No incentives for their mistakes or the inconvenience they consistently cause. The only thing that's sorry is my MF gas tank because I HAD TO go back since the phone was disconnected. Couldn't put my name in a book so I could go at a more convenient time for my replacement. I hate this place so much. Sadly it's the only one close by and my kids love mcds. read more

Terrible service. The cheeseburgers are cold in the middle but I asked for a few extra sauces and they said we will charge! Most stores gives 2-3 before charging! Customer service and quality control needs to improve read more

I went at midnight to get 2 meals and nuggets and it was not busy and they forgot to add my nuggets . There was like 6 workers and messed up a simple order read more

I think it's time to call their corporate office and do a formal complaint, poor customer service bad food and service read more

McDonald's - Sweet N Sour Dipping Sauce - Coffee & Tea Near Me - Victorville, California

McDonald's on 12254 Palmdale Rd Victorville, CA 92392 United States found a Warm in my cheeseburger... read more

McDonald's - Coffee & Tea Near Me - Victorville, California

Quite a long wait for a simple quarter pounder. I actually had to pull forward yo a space for 1 item. Friendly service though.

There was one car in front of us in the drive thru and we still waited over 15 mins for what were supposed to be 4 egg sausage mcmuffins but we received 4 ham mcmuffins. extremely disappointed read more

McDonald's - ham mcmuffin - Coffee & Tea Near Me - Victorville, California

This is how it was packaged. There are ingredients that aren't even supposed to be on like grilled onions. Waste of money read more

McDonald's - Sausage McGriddles - Coffee & Tea Near Me - Victorville, California

All the tables are dirty and order took over 30 minutes. Still waiting and used the kiosk which doesn't give you a receipt so I don't know the number but did put the table indicator in so they should know how to find me!! This is ridiculous! read more

Typical McDonald's employees want more money and can't do a simple job. Burger was old and stale. Plus my order was messed up too. They charged me for my shake and did not give to me.. Last time I come to this location. read more

Bad mannered staff management included. When I asked management regarding a delivery order I was not only yelled at but encouraged to pull to the front for further assistance and as time passed nobody came to further assist me. When I pulled back into drive thru the manager was hysterically laughing and refused to give me her and her staffs names. However with a different encounter the Managers name is Angelica. Very rude and highly inappropriate unprofessional and beyond disrespectful and disgusting behavior. Thankfully the entire encounters were recorded the entire time. I will be reaching out to corporate and the owner Wahid. read more

My mom had went a week prior and they were very disrespectful for no reason and forgot a whole meal. We tried again today and again very rude and treated me disrespectful once again and said I wasn't aloud to upgrade fries with an attitude when I have done it multiple times before. They also gave me 9 chicken nuggets in a ten piece meal. read more

They are very slow, they put uber eats over you. I wait 30 mins, never again, will not go there again.

Went there at 11 pm and got a happy meal just for fun and ordered an extra kids fry as my second side and for 1- i didnt get my second fry and 2- my nuggets were so hard and burnt i was so disappointed and the ladies at the drive thru window were rude and rushing. Very disappointed because i come here a lot and never get any of my food like this and for it to be not even close to when they close is crazy. read more

Ate inside and it smelled like a sewer. I didn't receive my order until 20 minutes after I had ordered. It was packed with a lot of people waiting on their orders and people from the drive threw complaining about their order. They also forgot 2 sandwiches from my order. Fries were disgusting. Never ever going back. read more

Wait 45 minutes in the reserve spot. Called and they let me know I don't have to go and can wait at the window for my food. I'll be doing that from now on. read more

DONT COME TO THIS ONE! skip and go to the next. Terrible customer service. Ordered in drive through had me park and waited 10 mins just to find I had missing breakfast items and my items were made wrong. Went in and the lady in the kitchen said I wasn't given my item because they were out of breakfast material. (Doesn't justify anything) then out of nowhere they say they will fix the order?! So not sure why I was missing my items in the first place. Then waited another 15mins for them to get me my original order. 0/10 do not recommend this place. Unless you want to get pissed off and frustrated.. would give zero stars if I could read more

Food was warm and they park every single car in drive thru. Probably the lamest drive thru

They have horrible service in the mornings. I ordered a coffee and they had to be reminded 2 times of it after I got the rest of my food when I drank my "French vanilla iced coffee" it was nothin but bitter unlike the times before that I've gotten it . read more

Still the same issues that they have had 2 years ago. . Today they are parking all cars . Sitting for about 15 minutes now waiting for shit food . I don't care for this place . I wouldn't have come if my kids didn't ask to eat here today . After giving them a chance today / we won't be back . read more

McDonald's - Outside lane is 5 to 1 . Not sure what's wrong with the inside lane taking orders but they are super Slow!!!! - Coffee & Tea Near Me - Victorville, California

The food at McDonald's is almost always the same wherever you go. This place was no different. I enjoy McDonald's breakfast food so I can't complain about the food, but it was more so the customer service that made my experience a bad one. The drive thru line was super long, so my friends and I decided to go down and order in person. There was a sign outside that said only 1 person per family can be in the restaurant at the same time. We figured this didn't apply to us, because well, we aren't technically family. All 5 of us walked in and were immediately yelled at by an employee saying only one of us can be in there. We decided to just put all our orders together. I paid while they waited outside. Poor customer service. Not surprised with this location's current Yelp rating. read more

McDonald's - the front of a mcdonald's restaurant - Coffee & Tea Near Me - Victorville, California

Do yourself a favor! Check your order before you leave..!! Bad customer service! Management has an attitude and doesn't take any responsibility for wrong orders that they receive! Its ridiculous how they have a increase of pay and they still cant get sh!t right ..!!! read more

Wow, I'm getting home and taking a look on my fries. I'm really disappointed, I pay over $35, and to get empty fries is really disturbing. read more

McDonald's - Empty fries - Coffee & Tea Near Me - Victorville, California

If I could give this place a zero or a negative minus 10 rate I would, it's always the same shit in every establishment. They never get the order right on the drive thru even after I repeat it. I get it, fast food chain restaurants are always gone cause trouble it's called fast food for a reason, but my point is after waiting in long lines should it be fair I go back around or wait again inside the restaurant all because my order was not taken the right way? And even though it's repeated to me? That's ridiculous. Imma go to Carl's Jr now or jacks smh read more

This place is so crazy. I order curbside there's no parking. So they have you change to pick. And then You have to park in the Walmart parking lot because there's never any parking . Clearly I place curbside to do curbside if I wanted to pick up I would put pick up. And half the staff is so rude, some ghetto as hell. They need to figure something out. read more

Well not a great stop. We always seem to have issues with food preparation. They really don't seem to care here how food is served. The front really tried to make it better but the prep part was just horrible. We got the Bacon swiss without realizing that we were getting the wrong one and it has mustard. They replaced his order and the bacon was cold and soggy. We don't live on this side of town so will be definitely avoiding this specific spot. read more

McDonald's - Nice set up!! - Coffee & Tea Near Me - Victorville, California

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It's really sad how corporate America overlooks the communities that patronage there business. My experience at 12254 palmdale rd Adelant ca. Was very disturbing on Jan 1 2025 I found a dead lizard in our big Mac box. I should have looked at there reviews there's no way they can still be given a letter grade above a b because the reviews show different the health department needs to see the reviews because corporate America always seems to slip threw the cracks Mc Donald's is Kimberly Johnson after representing herself as a assistant general manager handled this situation so unprofessional I was just disturbed iam not just speaking fir me but advocating fir those who can't speak for themselves I just after almost 2 weeks relieved a script apology that does not mean nothing to me. Because my geandaughter found it in her food and how distraught she was I will not forget it I am saying please ever go her to eat because you may not know what to expect bugs in your food or aggressive staff read more

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Could have been better. I came to this location the other night because the McDonalds by my house had closed and I was craving some nuggets. I went thru the drive thru. The line wasn't to long. They have 3 windows so it was a quick visit. The staff was very friendly but the food wasn't good. Some of my nuggets didn't seem cooked completely when I bit into them. The fires were cold and soggy. The soda (coke) was flat. They didn't give me the sauces I asked for. Over all it was not a good visit. read more

This McDonalds is always parking cars to the side no matter the time of day. The attitudes and customer service is the worst ever.

They got our order right. Can't complain this time. We'll see how it goes in the future! read more

McDonald's - Coffee & Tea Near Me - Victorville, California

Garbage, go back to the drive-through and they told me to fuck off. Basically they said my food was there like I want to sit in line for another 15 fucking minutes for some food already got. Morning crew is os ok read more

I ordered a DoorDash order, they kept reassigning me to different dashers. After a HOURS of waiting. My doordasher calls me to tell me it's not in the system, so I call the store and they say the order got picked up. But my doordasher clearly didn't get it. So they let someone steal my order and basically told me to deal with it and take it up with doordash! Worst service ever. They have 1 star rating for a reason !! read more