Honestly a really clean McDonald's. Close to epic campus. Quick service. We did not wait for too long. Our order was to go and everything was correct. It tasted great too. Comfort food. read more

READ ALL!! We came here from a road trip. Service was horrible, no one spoke English, then charged our food extra and messed up EVERY BURGER. like how do you mess up a plain burger? Then me got plain ice cream and they charged more for a "Sundae" when there was no chocolate or Carmel on top. Overall horrible and will never come back. THEN THEY ARE TALKING SHIT BECAUSE I WANTED EXTRA DRIZZLE!! AND TALKING SHIT ABOUT MY DISABLED BROTHER! read more

I am writing to express my extreme dissatisfaction with a recent experience at your McDonald's location in Verona, Wi on September 18th 2023. I ordered a simple $0.50 cheeseburger, but to my astonishment, I was charged an exorbitant amount that was far higher than the advertised price. This experience was not only disappointing but also frustrating, as I have always trusted McDonald's for its fair pricing and efficient service. I would like to bring this issue to your attention in the hope that it can be promptly resolved. I believe in the importance of transparency and honesty in business, and it is disheartening to see such an oversight occur at a reputable establishment like McDonald's. I kindly request a refund for the excess amount I was charged and that you take necessary measures to prevent such incidents from happening in the future. I can't even attach my receipt for your reference because I did not receive one. I hope to receive a swift response and a resolution to this matter. p.s. your ice cream machine and ice machine is always broken and there are to many flies in your establishment. Sincerely, LRM read more

McDonald's - Fly! - Burgers Near Me - Verona, Wisconsin

The food is not that great, it is almost 90% wrong out of all the times we have ordered. Service is okay . The place is dirty most of the time . Like I've seen the same spill on the floor 2 days in a row . Tables always greased up and ketchup splats. Flys that are so annoying. They also let kids be unattended doing whatever in the play place, like I'm talking no parents in the building. Whatever it's a McDonald's lol what do you expect. read more

McDonald's - Play place - Burgers Near Me - Verona, Wisconsin

Lady in drive through was very rude and kept repeating is that all and then proceeded to forget half the food I told her. Very disappointed in my McDonald's experience. Don't recommend. read more

I realize this is McDonald's, but I had issues two days in a row. The first day, someone was helped in the outer lane first even though I was sitting in the inside lane waiting to order before they were. Once ordered, I pulled to the window to pay and my order wasn't on their screen. The associate didn't offer to enter it at that point, so I left. Decided to give it another try on Day 2 and I ordered a #1 egg McMuffin meal. When I got to the window they had taken down just the sandwich, not the meal. I was told there are a lot of problems with orders in the outside lane because staff is distracted. read more

After 20ish experiences through the drivethru between 7pm and midnight, only maybe twice have they struggled to get our order down right on the order screen and we've always eventually gotten the right food. Freshness has always met expectations. read more

I paid for a cheeseburger with nothing but ketchup and salt but I was never brought my food. I am disappointed with the service at this establishment. read more

Worst McDonald's I've ever eaten at! And I've worked at a McDonald's so I know it's real shit! Food is almost always old! Even sometimes when I ask for freshly made food I still get old food! For as long as they make us wait even when we don't ask for fresh food it's still gross! Very disappointing... read more

Ordered a mc chicken no mayo add cheese and mac sauce Order screen said no lettuce add cheese and mac sauce. I politely said i want lettuce i didnt want mayo. She snapped back and said yeah i got it! I did see the order change on the screen. Guess what my order was...mayo no lettuce. I freaking hate mayo soo bad!! This mcdonalds is slow and have gotten my order wrong before. Just frustrating when u pay for something should be what you ordered read more

Terrible drive thru service after 9 pm. Twice this week I went for a hot fudge sundae and the person taking my order was definitely not pleasant. I got asked "what do you want" in a very annoyed type tone and then was told the hot fudge wasn't "working" so I could have strawberry or plain. I said let's try plain and then was told again the hot fudge wasn't working. I slowly and sternly repeated about the plain. They rattled off my total as if totally inconvenienced. I tried again last night before 12 sat in the drive thru for a good 5 min and this same person cam on and said "we're closed". Nice - still not even 12 and yet they were standing inside talking and laughing as I drove past. Terrible customer service and won't ever go back. read more

Always clean and the staff are very pleasant. The playplace is a good way for kids to get excersize on cold winter days. Brought my kids here one day to give my pregnant wife a break and bought them a hamburger and nuggets. One of the managers (I think his name was George) threw in two Happy Meal toys just to be nice. He probably thought it was no big deal, but I was touched by the gesture. read more

McDonald's - Always clean and lots of fun for kids on cold days. - Burgers Near Me - Verona, Wisconsin

Worst experience ever. We waited 25 minutes for our food as several other people asked for their money back because these folks have no clue what they are doing. Another man had to get a refund because they sold him something they ran out of. We ended up getting our food to go because we ran out of time. The food we ended up FINALLY getting was so salty and gross that I think I would have rather eaten a salt block. If you are looking for "fast food", this McDonald's is NOT the one. Add this McDonald's to the list of places not to return to. And they wonder why their jobs are being replaced with computers to take your order??? read more

Why is their shake machine always broken? It's frustrating to bring the kid for a shake and it's not available. This is a constant. Is it really broken? read more

Watch out for this one..my husband J st choked on a 4 inch piece of plastic that was included inside his breakfast burrito

We pulled up to the drive through and the girls kept laughing through the microphone, then gave us wrong drinks

I could go on and on and on abut this establishment but I'd be repeating everyone of these kind people before me. This place is a joke. 100% funded joke. I thought it was April fools day showing up. This place blows... my sincere review read more

Food was good and fairly fast. Temp inside building was freezing. Why not turn the a/c down ? They actually had the fireplace on trying to heat the place up. Had to go outside to warm up. Seems like most McDonald's have poor managers. read more

This is the best McDonalds I have ever experienced! Great service, alway polite, and fast drive-thru.

Yuck! I wouldn't come here if I was starving! Tell your kids NOT to go on the PlayPlace. I saw kids licking the playplace. I once threw up after eating a so-called "burger" from here. Overall rating: F. read more

Not friendly! Food is not that warm. If you pay cash, count your change before driving forward. Apparently they can not count money.

DO NOT DO THE DRIVE THROUGH. I used to be a regular, but after being charged for wrong orders, given the wrong food and wrong drinks-I am allergic to diet sodas and today I specifically asked to verify it was regular, after the manager blew me off "yeah yeah'. They are so disorganized and confused. 2 order stations i not always a good idea. Especially if you can't train staff to do it right. read more

Drove to the left side of the drive thru service. Was never acknowledged by an employee. Meanwhile someone drove up to the right side, placed their order, and were on their way. Waited awhile longer and finally gave up, despite yelling "HELLO?" three times. Finally parked and went inside. Service inside was also rude, was ignored for about a minute despite no line. Restaurant wasn't even busy. Serious problems at this location. read more

Miss Amanda that works here completely makes my day:) she is always so nice...remembers my name and finishes my order for me, right down to how i like my coffee All the other employees are great too...she just sticks out, above and beyond!! Thank you Amanda for completely making my day...every day:) read more

Let me just tell you!! I went to the Verona Mcdonalds while I came to visit my kids and grandkids, the first thing I noticed when I walked in was the people there. They did not look friendly and where slouching, the shirts looked like they where worn for a week, they weren't smiling and they just weren't welcoming. I go up to order my food and they didn't know what they where doing they kept asking me to repeat or they would say they can't make it at the time so after about 3 minutes of ordering my food I go sit down and wait and wait and wait. I go up to see what's taking so long alongside like 5 other people when I noticed that you can see some of the people making the sandwich's and they weren't wearing any gloves!! YUCK! I ask to see the manager and this lady came out I asked for a refund and she said we can't do refunds would you like something else. At that point after 25 min of waiting and ordering and arguing I just left. I will never go to this McDonalds again they are rude self centered and don't keep up with the things they need to do! read more

It seems like I'm always writing negative reviews but I call it as I see it. I have my grandkids at what must the dirtiest, most disgusting McDonalds in America. Not only is the bathroom filthy but the kids play area is a total toxic pig sty. In fact it too dirty even for pigs. And oh by the way the fries are old and cold. read more

This is the worst McDonald's in the entire country. I order burgers with no Ketchup and they add it anyways. I will never go here again. Mike Verona read more

This McDonald's is the slowest at getting food out to the customer. Ever time, it's at least a 5 minute wait for food regardless the time of day. Today's wait for a value meal was 10 minutes. I can't wait for the Arby's to open here. read more