Worst McDonald's in the Frederick area. Orders are incorrect. Items are missing long weights, and the staff could truly care less. And stop on there on a weekday afternoon and you'll have to deal with the chaos of all the entitled Urbana students. read more

When we walked into the establishment we were not greeted nor was there any employees up front to do so. One of my drinks was made wrong since it was missing a key ingredient. While I'm not one to be to pressed for orders made wrong this mistake really made me peeved at an easily avoided mistake. read more

I ordered two twenty piece McNuggets and asked if they were fresh. The last time I got them they were disgusting and stale. This time they were worse. McDonald's has gotten expensive and I trashed half if the nuggets because they were so bad. I will not be back. read more

My boyfriend used to live five minutes from here; he moved about six months ago now but we STILL talk about this McDonald's location. The food was always hot and fresh, the fries specifically were always the perfect level of salted, the service was quick every time. I don't know where they found their crew but I hope they're all making $30 an hour, I never thought I'd have a favorite McDonald's location but here we are. read more

I abhor this McDonalds. You can't tell if someone is working or not. Even inside you won't get the food you ordered we had to get up 3 or 4 times to recover items not given to us. The attitude from staff is awful. They act as if you are a nuisance for just walking in. Per most restaurants the issue usually starts with management. I heard one employee walk over to a trash can that was overflowing and say out loud to a table of upper management (man more dressy like an owner on a laptop and a female manager) "I should have changed this trash a long time ago." The female manager said to her "We don't care, It doesn't f*****g matter." That's pretty obvious. When you try and complain through the McDonalds app it stops you at every turn. One night I bought two McFlurrys in a mobile order and waited in my space and they just never came out. I tried to walk inside, they locked the doors. I looked inside, no one was working. They still owe me money for this charge. I will never ever return here it's disgusting, overpriced and the management is clueless. read more

This McDs has made me decide to NEVER go to McDonald's again. EVERY order has been wrong (100% of the orders). EVERY time I go through the drive-thru I have to pull over and wait because the are never ready for a customer... EVERY TIME. They do not prepare the fish sandwiches correctly, they toast the roll instead of correctly steaming the roll like every other McDs. They clearly microwaved a couple of fish sandwiches to the point the rolls were rock hard and inedible. I've ordered 5 drinks and instead of a drink carrier the hand me all the drinks AT THE DRIVE THRU. I know they can see nobody else in the car to hold the drinks. They clearly don't give a damn about customer satisfaction. I'm done with this level of incompetence and will no longer give them my hard earned money for sub standard quality. read more

I went in and ordered 2 m&m mcflurries and got absolutely taken advantage of. This is the smallest pair of mcflurries I have ever seen and it is unacceptable. They didn't fill the cup with ice cream and they only put a small amount of m&m on the top. These aren't even McFlurry cups, these are just small drink cups. This McDonald's consistently screws you over and I've had similar experiences here before with them making micro mcflurries and giving me fries where they only fill the containers half way. These employees act like it personally costs them money if they give me the amount of food you pay for. Please look at the photo I attached and you tell me if those cups of 3/4 full mcflurries are worth $4.66 each. read more

McDonald's - M&M McFlurry - Fast Food Near Me - Urbana, Maryland

WORTHLESS/NON-EXISTENT NIGHT SHIFT EMPLOYEES. PLEASE, go another McDonald's. They're everywhere and it is not worth the frustration of trying to order from this one. They do not deserve to be in business. Despite having a night shift, the employees refuse to work, instead they choose to lock the doors and hang out inside collecting a free paycheck. The reason that I know that there are night shift employees inside is because (multiple times), I have placed an order on DoorDash, waited OVER AN HOUR with no progress, and then walked over and OUTRIGHT LIED to employees, telling them that I was a delivery driver coming to pick up an order (when instead I just wanted the food that I ordered nearly an hour prior). Only then did they bother to prepare the order that I had placed over an hour prior and hand it to me thinking that I was a DoorDash/UberEats delivery driver. I have walked over, after midnight, multiple times to encounter all the doors locked. The times that I have I have tried to use the drive-thru after midnight, I have found traffic cones blocking the drive-thru lane because they refuse the employees refuse to work after a certain hour. Despite having a fully staffed night shift, the workers refuse to do their job and, instead, hide from customers. Do not visit this McDonald's. The employees are experts at avoiding their jobs. read more

It is a McDonald's. So standard stuff. The lines were long (okay) but incredibly slow (not okay). The food was meh - even for a McDonald's. read more

The food is good but the service not good. We ordered through app, went to drive through to pick up food. We have been told to move forward and wait for a while. We waited for 5 minutes! We had to walk in to check for our food vit was sitting on a counter !!! Nobody bothered for 5 minutes to hand us our food. Nobody apologized!! read more

I ordered a big breakfast with hotcakes I even said it as I ordered from the drive thru. The gentleman that was there at the first window repeated my order and even said "BIG BREAKFAST WITH HOTCAKES" and I confirmed the order and payed, but I received a big breakfast instead the one without the hotcakes and I didn't notice until I got home and so I called twice and no one answered the phone. I understand they're busy but there has to be someone there to answer the phone! I guess they just wanted to stop serving breakfast ASAP so they don't have to deal with it anymore. Don't get me wrong the staff were polite but they happened to have gotten my order wrong. read more

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Love this Micky Ds! Christian is awesome. Good drive thru service. Will come back for good late night snacking ! And yes the fries were on point : ) read more

customer service...how selfish do you gotta be to not even give a water? Alright put it on the menu then, people do need water‍...that's some solid bs read more

Might be the slowest McDonald's. Might be the dirtiest. Ordered food over 15 minutes ago. My credit card charged. Now I patiently and crazily wait for the outcome. Hoping it will be at least edible and as expected. If not I will follow back up. Also very surprised during pandemic still using the blower dryers in restroom. Is good they have the foot openers on the door. Ps. I did not want to come. My navigator made the selection. read more

Stopped here two nights in a row. My granddaughters were hungry after only picking at their dinner so we stopped for 2 cheeseburgers and 2 cones. We used the mobile app and it took 10 minutes to get our food the first night. Night 2 we just ordered 2 cones and also used the mobile app. Even though there wasn't any one in the drive thru we selected mobile order curbside pickup because of the location of the entry of the drive thru lane. We watched three cars go through the drive thru in the eleven minutes it took to make 2 cones and bring them to the car. read more

As a whole, McDonald's is basically a comfort-good vending machine that doubles as a safe place to pee. The Urbana, MD version of McDonald's is quite good. They are clean, the decor isn't gross and they often have balloons on hand for the kids. The Urbana, MD version of McDonalds also has some of the hottest fries I've ever had... be careful not to burn yourself. read more

If I could chose stars for employees I would! The gentleman who took the order was super awesome and great cheery morning jokes, quite nice fella 5 stars for him! However, the lady who gave us the order.. with the yellow scarf... talking about major self esteem issues? So we asked if you could throw away the receipt that was given to us by you guys with Syrup on it. A simple please and thank you favor.. and what did we get as an answer? "WHAT DO I LOOK LIKE A GARBAGE CAN TO YOU?!!" Umm... seriously? Lady I hope your life turns around, there's no need to be this RUDE! read more

This is the WORST place EVER! We came at McDonald's before anyone came then we ordered our food at 4:00 exactly. 20 minutes later we ask them for the THIRD time about our food and they take our receipt and ignore us. Then they give us only one of the two things that we ordered then threw the receipt away. After 40 minutes passed, we still don't get the rest of our food. DO NOT COME HERE!! finally they give us our food. I wish I could give this place 0 stars. read more

It's a McDonald's so we're only rating them against other McDonald's. As others have said, food is fine, employees are friendly, but the service is really slow. Our orders were pretty simple and we still waited 5-7 minutes, which isn't exactly "fast food." Still, it's close enough to 270 that it's convenient. read more

They are not open 24hours they close from 2am-4:45am at least when I showed up at not even 2am cones were outside the drive through to not let us order read more

Lunch manager was super helpful when we went with our kids. Replaced a dropped fry and exchanged toys as available. Food was hot and accurate and on time. And in store was very clean including the bathrooms. read more

This used to be a good McD but has just dumped in the last few weeks. Drive thru, several items including bacon biscuit - bacon only. I was clear. Took it home to wife, and it was the full bacon biscuit. Wife can't and won't eat that. So, drove back because I'm really tired of this crap, walked in, demanded a correct bacon-only biscuit. Manager made it really clear she didn't give a damn. No apology, handed it to me and said "here." You know I unwrapped and inspected it in front of her - had less than 1/2 slice of bacon on it. I told her this was pathetic, suggested they could do better. She just stood there. So, took it home anyway, and once again wife handed it back to me said it was rock-hard. And, it was. Even my 9 month old German Shepherd had to work it it to chew it up. read more

Egg Cheese Biscuit SUB McGriddle, yummy first time trying it! . Very spacious McDonalds, clean and refreshing. Lots of parking read more

McDonald's - First time trying egg cheese biscuit McGriddle very delicious - Fast Food Near Me - Urbana, Maryland

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We ordered the special of 20 piece nuggets 2 Big Macs and 2 large fries. Our fries were filled like a small. Every nugget tasted stale or frede we burnt and the my Big Mac had onions on when I specifically asked for no onions and it even says it on my ticket order. All the food was cold too. Very disappointed. read more

Wow! The guy behind the drive thru monitor had no idea what he was doing. It was embarrassing. He didn't know how to enter the rewards code and instead of charging the $1 for a large frie he charged me regular price for a medium. I went with it because he wouldn't understand or know how to fix it and at what point is my time not worth the differnce. Wow! Took forever! read more

I am so sick of this place. Worst McDonald's. They constantly leave multiple items missing from a meal and then don't want to fix it or give a refund. Horrible customer service. I would order at any other place before here. They suck. read more

I was a department manager here since 2020. I was transferred here from the Westview McDonald's in Frederick, MD. This location specifically has issues hiring because of the local area not allowing their children to work at a fast food place. They even have a Facebook page dedicated to THIS MCDONALDS!!! Many of the current kids working there are stuck up and have no respect towards adults; they talk about how they have money and don't need the job. General management has consistently changed in last 2 years with 2 of the general managers being fired and the current one not being able to properly manage. I controlled the food cost and truck orders but staff still consistently allowed mold to grow on food product. Just don't go here. I worked here and it's the worse. read more

Has to be the World's Slowest McDonald's. Donna, the manager, was the only one working the register with 4 other employees working on food and drive thru. She acted liked she was doing us customers a favor instead of treating us like customers and thankful for us choosing to come there to eat. It took 22 minutes to order and get 2 Mcflurries that I was getting to treat my two boys for playing hard at their lacrosse game today. I watched others wait just as long or longer for various orders. Very unsatisfactory. Don't go unless you have to. read more

Will not return to this location. I just waited for more than 30 minutes in the curbside pickup area with a very annoyed toddler. Had to go into the store twice, and was not given an explanation or an apology. read more

Major fail! I ordered a #6 (sausage, egg and cheese McGriddle sandwich) with Diet Coke. When I got to the window to pick up my order, the person working the window asked what I ordered (isn't that your job to know?!). I told him my order. After I got on the road with my order, I found out I was given regular Coke (even though he marked my cup as Diet) and bacon instead of sausage. And you people want $15 a hour?!?! Luckily, as I do not live nearby, I will not be returning to this McDonald's. read more

The service is really fast compared to the other McDonalds location I go to near my university but they are very inconsistent when it comes to making their iced coffees. Sometimes they will use the liquid sugar and other times they will use granulated sugar. When they use granulated sugar the drink is not sweet at all and I usually ask for liquid sugar but they always give me granulated. Other than that, I have lived near this location for many years and have always been going here. In comparison to the other locations I have been to, this place is pretty good when is comes to customer service as well as speed. read more

Not a rating against the workers, they were just fine - but whatever moron designed the drive thru that blends into the exit doesn't deserve a job ever again. Good luck being able to leave if there's a line, thus backing up the line even more and keeping anyone from moving! read more

To be fair, I haven't stepped foot inside a McDonald's in what, three years? To the best of my knowledge, McDonald's still offers ice cream products: cones, milkshakes, sundaes. This one does not appear to carry ice cream products, which was the purpose of my stop. The menu board INSIDE the restaurant does not mention them. I don't know about the drive-thru menu (20 cars deep, no thanks). If McDonald's as a whole has discontinued these items, I will delete my review. Otherwise, stars are deducted for either not carrying this item, or not putting it on the menu. And making me waste my time. read more

Good McDonald's location which normally always gets the order correct and the food is hot and ready to go. Staff is friendly and helpful. The only down side is it can be a bit slow at times, but the line typically moves pretty quick when crowded. read more

lacked customer service and efficiency; when we asked for an item to be remade (the oatmeal was completely drowned in water), they simply made it the exact same way even after we told them why we wanted a new one. read more

They gave me the wrong order and wouldn't give me a refund. One of the employees wasn't wearing a mask nor gloves and repeatedly scratched their (behind). read more

We never ever ever go to McDonald's, but this one made us want to go all the time! I have yet to have a wrong order and the staff are so incredibly friendly. Weird to give such a good review to a fast food joint but they are the best! read more

Terrible. After swearing off this mcdonalds for not having chocolate shakes three times in 3 months. ( I can understand, running out. I can understand running out again, but you should be able to adapt to you customer volume over time, three strikes you're out.) I was hungry on a Friday evening with my daughter. Went up, the checkout girl was clueless. The young man who calls the orders called 243 five times, someone said, "I think that's yours." I said no I'm 253, he says "oh, yeah, 253." Then I get home and my chicken nugget meal and my two cheeseburger meal turns out to be 1 cheeseburger, one fries, 1 chicken nugget. It's fricken' McDonald's, you're supposed to be good at this. read more

Been here twice, months apart. Each time the fries tasted like they had been sitting out for days maybe even found under the car seats. Would recommend avoiding unless u like cold stale food. read more

Probably by far the worst service I have ever had. I saw a fly land on my burger and the girl looked at me as she flicked it off and loaded my sandwich into a box- proceeded to hand it to me. I mean talk about gross. read more