One of the best McDonnell's I have ever been to. Michelle Canty the manager at this restaurant should be used as an example of what Customer Service should be. She takes pride in her job, she is friendly, kind and manages the staff exceptionally. Very much enjoyed having lunch here today. read more

This is the stereotypical terrible McDonald's experience. Staff full of birds, looking at you like you're wrong for coming to their place of business. Food consistently takes 10 minutes to come out. Especially when I order ahead. This looks like it's been remodeled recently, but time to remodel the staff. read more

Food was hot and fresh! The customer service was excellent. This location seemed very clean. I would definitely recommend this location even for the drive through. read more

Don't waste your time. Sat in line for 10 mins just to teach an employee how to read a clock. Beyond a joke. The retard on the headset told me "our system reboots at 4 am, we can't take any orders til after then" I said it's 350 am, how is that relevant. Proceeds to tell me that the system is down for 30 mins after 4 am. I immediately said it's 350, and the line is packed, I just want a snack wrap. "Nah we can't do that sir try another McDonald's" trash. Read the date and look at the time, your employees are worst than 7/11 owners at 4 am and they deserve a raise because it sounds like they are so financially unstable, that a snack wrap, 10 mins before they close a restaurant they don't even own, sounds impossible. Today's date is November 16, 2025. read more

They made me wait like 40 minutes and never got to see my food and is not the first time this happens

Stopped by for a sausage, egg and cheese biscuit... drive- thru. Got a sausage, egg and cheese Mcmuffin! So they were 75% right... two stars! read more

They had the nerves to serve me a raw burger tonight. Sat in the drive thru for 20 min for a raw damn burger. I'm sitting here sick to my stomach!!! read more

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Really bad customer service. Don't even bother coming here, they don't answer the intercom and don't take your order past 10pm

I came in to this location for lunch and when trying to use one of the daily deals from the app it repeatedly gave me an error message. The lady at the counter said, "oh, looks like your going to be waiting a while." I wasn't even able to use my reward points. After about 10 minutes I paid full price. When I got my nuggets, triple cheese, and Mc chicken, I was very disappointed. The nuggets were like rubber and cold, the burger had ketchup all over the outside of the bun and wrapper, and the Pattie's weren't even stacked on top of each other. The Mc chicken was soggy, cold, and very unappetizing. When I went to get it remade, I waited 8 minutes for the staff to finish their conversation and gossiping. But I did finally get something edible by the end of it all. Just didn't get my discount! read more

The food is either under cook or over cook. The second window usually is the issue , they are rude , dramatic and attitude if you ask for napkins or even ketchup . They also rush you . read more

For one, no body wears a damn hair net. This the 2nd time I've gotten food with hair before & when I talked to the manager about it, they acted like they didn't care about it. Place is dirty & unprofessional read more

McDonald's - Cheeseburger with long hair in it. For one, no body wear a damn hair net in this McDonald's. 2nd time BTW - Fast Food Near Me - Tampa, Florida

Michelle and her manager went out of the way to make our food fresh and make sure we were happy before we left!! Thank you for your commitment to excellence and having wonderful customer service!! read more

Is 0.5 stars possible? Only putting 0.5 because the gal at the window actually said "have a nice day"... whomever is speaking on the mic is hard of hearing or really chooses not to listen.. repeated myself quite a lot even after the abrupt "can I help" which was not in an even apathetic tone ... just snippy. Also if you don't have reliable breaks do not enter the premises -- you will need them for all the people stopping in the middle of the driveway read more

I about put this long brown hair that was in the burger hanging out...in my mouth...last time I will be going there. Is it worth driving a half hour back? No because it's $1 burger and I don't want anymore food from them. Sick to my stomach read more

McDonald's - You can see the hair hanging out on the left curls out to the top and back out again on the front - Fast Food Near Me - Tampa, Florida

I have been here twice, both times the service and food were horrendous. First time they left out my hash brown and got my breakfast sandwich wrong. The second time I went from the drive through to there rear lot filet of fish cold, the fries not cooked, the soda asked for a coke got either cherry coke or Dr Pepper hate both of them anyway. Figured I would fl go to the apple pie, excuse me apple piecicle . Was just bad all around...... read more

If I could give them 0 stars o would. Half the time they aren't open during business hours. I sat at the drive thru window and they took 2 other cars orders before the lady asked how can I help you. The corporation should close this one down. I gave them 3 chances. The system is always down. They always give you the wrong order. This place is the worst. I'll never go back read more

Staff is exceptionally awful. My family flew in to Tampa on a redeye and wanted to grab some food before getting to our hotel. There was a single vehicle in front of us and it took close to 10 minutes to have our order taken. Employee did not ask for sauce choices for nuggets or ask about which items in the happy meal. Ok, whatever.... We wait quite some time for the single vehicle ahead of us to get their food. We pull to the window. It is wide open and multiple employees are standing idle playing on their phones. It's another 10 minutes before anyone comes to the window. The young man closest to the window was carrying on a loud conversation with coworkers while hopping around and screaming at random. Nobody once said hello. Our order was finally verified and we paid. Screaming guy held on to my card for way too long and only returned it when asked. Still no food or acknowledgement of when the order would be prepared. When our food was finally done it was silently handed to us. read more

this is probably the worst McDonald's in Florida. they don't even have the courtesy to tell cuatomers they are not taking orders. food mixed up and overcharged for someone else's order. don't go here. there are plenty of other fat food joints next door that care about customer service. I hope the owner of management read this. this place is horrible. read more

Night crew at this location doesn't take their jobs very seriously, ordered a few burgers. Open the bag and they burgers are literally falling out of the wrappers. Patties halfway out the buns. So we return them, expecting them to be better then the ones we returned... Not what happend. Sauce thrown all over the burger and the meat is raw. This location needs to be retained. Terrible service. read more

McDonald's - a cheeseburger wrapped in wax paper - Fast Food Near Me - Tampa, Florida

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Omg they are so slow to have a full team. They parked me for two frappes smh gotta do better. McDonald's all McDonald's really need to do better and make sure they pick the right team read more

So I came through the drive thru today for lunch and they messed up my order. I went inside to get it fixed and the manager was super rude. She even went as far as to tell me not to be in her parking lot doing weird stuff and pan handling as I returned to my car. I've never been so insulted in my life and will not return to this store. As I make a better living than their manager I find this super insulting. read more

Slowest McDonalds I've ever been to. Been here four times with the same results. If you are in a hurry don't come here.

Great changes... Michelle the manager is absolutely wonderful... I have had several bad experiences at this location in the past but was pleasantly surprised with the friendliness and speed during lunch hour... Manager Michelle is doing an excellent job, she is very friendly and made me feel like a valued customer... looks like Caspers is stepping it up and improving things at this location read more

Worst McDonald's ever. Just left there. They are understaffed on a Saturday night, where the drive-through was busy as all anything. I ordered two drinks and they messed them both up, instead of a cold coffee I got a hot one, instead of an unsweetened tea I got a sweetened tea. I ordered a pico guacamole meal and gotten a burger with a bunch of ranch and a little bit of avocado on it. They forgot the lime... Worst McDonald's. read more

One of the worst McDonalds I've encountered. I live in the area and every time I come is late at night. They're either only accepting cash or their system in down completely. This happens regularly. What a pathetic excuse for a business. read more

I went there to get a quick bite to eat and was given two sandwiches that must have been sitting for an hour. Very dry. Terrible. When I complained about it they made some fresh hamburger patties for me. My question is if they knew that food was old in the first place why serve it. Just goes to show you that they don't care about their customers too much. read more

Horrible service! Went just for milk shakes & had to wait over 20 minutes for 3 small shakes. When I asked the guy why did it take so long he said that the girl who normally does them couldn't do it so we had to wait. How hard can it be to pour shakes!! We asked for 2 chocolate and 1 strawberry and got 1 chocolate, 1 vanilla and 1 strawberry. read more

Truly the most insane place I have ever been to eat. Huge line while four employees sit a a table taking a break. People coming in from the drive in with wrong orders. Had to scream to get someone on the counter since they were all trying to get some kind of mix into a machine. the absolute worst( almost funny it was so bad). And yes my order was wrong. I had my first job at a Casper's McDonald's but I never saw anything so messed up as this joint. read more

Great service. They asked if we needed refills and provided my 4 year old daughter with a new milk after she spilled it. We didn't even have to ask. Fast and friendly service. Thanks! read more

This is hands-down the worst McDonald's experience I have ever had I am 51 years old and I have work in the industry in three different leading companies as a manager. Not only did I have to wait five minutes to place my order in a double drive-through at 2:30 in the afternoon on Sunday but when I did finally placed my order and went to go pick it up when I told her what order I had no she said really and she looked at the car in front of me basically stating that he just gave my order away to the car I had of me I didn't I told to sit in spot 4. There I waited for 12 more minutes. When no one came out to help me, I went in to see what was going on. I found everyone inside standing around. I waited another 4 minutes for someone, anyone, to even acknowledge my presence. Even the young girl working the drive in saw me. Her eyes got big and she never said anything, just walked back to her station (and there were no cars). After waiting so long, I left. As far as I am concerned, McDonalds stole from me. What's worse, I wasn't even given a receipt. This is unacceptable. read more