Well, I am genuinely irritated and frankly disgusted by the complete lack of sanitary judgment and professionalism we experienced at this Chick-fil-A location. To be clear, the issue was not with the drive-thru ordering process. The young lady who initially took our order was pleasant and polite. The problem began at the pickup window. My wife and I both witnessed a dark-haired female employee drop the straw for our daughter's apple juice directly onto the floor. Instead of discarding it and replacing the drink, she picked the straw back up off the ground and placed it back with the apple juice before putting it in our order. Another female employee with very short dark curly/frizzy hair then attempted to hand it to us. My wife immediately asked if they could please get a new apple juice because the straw had fallen on the floor. Rather than simply replacing it, which would have taken seconds, both employees stood off to the side chatting for a moment and then handed us back what appeared to be the exact same apple juice, seemingly trying to act as though the straw had never fallen off in the first place. The request was clearly not taken seriously whatsoever. What is most disturbing is that this was a child's drink. There was absolutely no urgency, concern, or accountability shown regarding the fact that something intended for a child had just touched a dirty restaurant floor where countless shoes walk throughout the day. No parent should have to argue with employees about basic sanitation standards. To make matters worse, when my wife called afterward to speak with management, the interaction became even more unprofessional. A very young-sounding girl answered the phone and claimed to be the manager. After the situation was explained, she abruptly hung up. When we called back immediately, she stated that a "higher-up manager" had been informed and that the employees would be given some sort of "classes." (Which the time It took to call back, she would not had time to explain the story in Detail to a manager) When asked if we could speak with that manager directly, she briefly placed us on hold and then returned sounding as though she was pretending to be someone else, now introducing herself as "Shay." The entire phone interaction felt immature, unserious, and completely lacking professionalism. What concerns me most is the overall attitude displayed throughout this entire experience. Instead of taking a very simple sanitary concern seriously, the employees seemed more interested in avoiding responsibility and being dismissive. This is the first time we have ever experienced this kind of behavior at any Chick-fil-A, which is precisely why it stood out so negatively. It leaves us wondering: if something this obvious can be handled so carelessly right in front of customers, what other unsanitary practices are being overlooked behind the scenes? We have generally had positive experiences with Chick-fil-A in the past, which makes this situation even more disappointing. However, after the way this was handled from beginning to end, we no longer feel comfortable returning to this location. read more

The worst sausage egg biscuit that I have ever gotten from any Chick-fil-A THE WORST. Way over cooked, the meat had no taste and looked old. The egg bowl had VERY little egg in it. I was on my way to the airport and couldn't go back to return it. But damn that sucked. And I love Chick-fil-A... read more

Chick-fil-A - Chicken and egg bowl - Fast Food Near Me - Lakeland, Florida

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The amount of times they have forgotten or given an incorrect item is staggering at this point. Almost every other order. And when you only have a limited amount of time to eat lunch it's incredibly frustrating. Be better. But this has been an issue for 4+ years at this point. Pathetic. read more

Chick-fil-a has definitely built a reputation for themselves on the best service. While the service is fast usually; the food is not always the best. The last couple of time I've gotten a chicken sandwich that wasn't hot enough to melt the cheese which is a disappointment. However, the last time I visited the cheese was so melted that it was the perfect sandwich so I guess it just matters on the day you go read more

Team members are outside taking orders. Drive thru line was long but moving along. Business outside was clean and team members was smiling and willing to assist with any food needs. Food came out in less than 15 mins after ordering. I love Chick fila. 10/10 read more

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Chick-fil-A is good, but this location needs to work on getting their lemonade right. The recipe is never the same in taste and mostly taste bad 1-3 ratio. read more

I ordered a Cobb chicken salad but I didn't get any chicken . I just asked for no cheese. read more

Chick-fil-A - Chicken Cobb salad, missing chicken - Fast Food Near Me - Lakeland, Florida

This chick fil a consistently forgets items in your bag or mixes up orders. I had forgotten items or a wrong item, three times in a row a while back and the last straw was the when they forgot the chicken on my chicken sandwich. Fast forward six months and I decide to try them again today. And guess what, I had items missing from my bag AGAIN. The same thing has happened to my wife as well in the past. We both have even written the owner and all we get is a we are sorry, here are some coupons. I don't care about getting coupons or free food, it would be nice if someone double checked the bags before they went out to make sure they were giving you the correct items and that you aren't missing anything either. read more

Can't say enough good things about this Chick fil A. Always a great experience here. The managers of this place are top notch. I'm okayed the Find The Cows game and won a free sandwich but in my app never said I got a meal prize. Luckily I had snapped a picture of my prize before I changed screens. They honored the screen shot. Thank You Thank You Thank You!! Always clean and this place has great service!! read more

The service is always great and quick. The milkshakes are on point! The number 1 is the way to go.

This place is always busy. Staff are nice and their system is fast considering the amount of people there. This is my second time here. Even with their efficient system this location can get backed up into the road which is what happened to me on my first visit on Saturday. First time there were no problems with the food. Second time one of the salads I ordered had a rotten apple piece in it and the blue cheese was extra wet and slimy. The salad looked a little old so I was disappointed with the quality. So far the sandwiches and fries have been great. read more

Chick-fil-A - Fast Food Near Me - Lakeland, Florida

Most Chick-fil-a locations earn five stars, but this one just gets four. Maybe I'm spoiled, but there was something lacking in attitude and accuracy. We chose a table and found it had not been cleaned or sanitized, so we picked a second. There was something not quite right about the person who came to take our order, and it took me a moment to realize it. I could tell she wasn't smiling behind her mask. If this were any other place I wouldn't have noticed, but this is CFA. Apparently every other location has spoiled me. Similarly, the guy who brought our order was rather joyless too. His voice sounded kind of dead. Thankfully we decided to dine inside. Part of my meal included medium fries. Normally the waffle fries are wonderful. this time they were under-full. We had to ask them to fill the container properly. A bit later my wife realized we didn't get a fork for her kale crunch. A few minutes after that, she realized they didn't give us the pack of almonds that goes with the kale crunch. Not the CFA experience we're used to. But strangely, still better than the average fast food restaurant. *sigh* read more

Well, let's start by saying that we occasionally eat and love Chick-fil-a on the road traveling going through the drive thru. No more! Stopped into the Lakeland, Florida location and found the so-called Christian company has fallen to the cashless society. We went in, got to the counter to see a sign telling us to go to our table and order from their App. We left our phones in the car so nobody would be on their phones. I guess it was the way to show us they too have fallen to the one cashless world. Goodbye Chick-fil-a. read more

Great food and menu slection. Great emploees, that are there to help the customers. Good location. read more

Probably the most annoying chik fil a's I have ever been to. The mobile thru only drive through is also probably one of the most annoying things ever. What happened to the two lanes flowing? And maybe add a sign that says it's a mobile thru only?? SMH read more

I can truly appreciate all the necessary safety procedures Chick-fil-a is taking while the world is dealing with COVID-19 pandemic. The dining is temporarily closed, drive-thru and curbside service are available. As I proceeded to the drive-thru, a Chic fil a employee handed me a paper menu. All employees are required to wear gloves after I placed my order the employee instructed me to swipe my debit card on the handheld machine and take my printed receipt. It's the small changes that will make a BIG difference during this time. read more

Chick-fil-A - Drive thru customers receive paper menus - Fast Food Near Me - Lakeland, Florida

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Hey pretty eyes. met a rlly cute worker just want his snap his name is rylan i think something like that, he has curly light brown hair and green eyes. my snap is dia.carolinadel please add me. read more

Chick-fil-A - DIS HIM BTW - Fast Food Near Me - Lakeland, Florida

Spicy chicken tenders are way too hot and that all they offered today? Boo I don't care for them.

Update: LOVE chick fila but this has got to be the slowest one I have ever been to, especially since the Shanghai Shivers hit. I completely get staffing issues and isolated incidents but this is an ongoing problem with this location. Food in the drive through is not ready and you have to wait for it to be cooked ..you're advised to pull around to the mobile order area at least 50% of the time. What happened to this location??? read more

Originally gave 3 stars due to this Chik Fil A never putting salt in the bag when requested. However they seem to have changed their ways and have consistently been giving salt upon request for the past couple of months. Changing to 5 stars. read more

I eat Chick fil a often never seen anything like this before. It's under the breading against the chicken. It's black, everywhere. No it's not pepper! read more

Chick-fil-A - What in the Heck is this black crap all over my chicken? I feel disgusted - Fast Food Near Me - Lakeland, Florida

Got delivery to our work meeting and it was second time i have eaten chick fil a and my last time the food is horrible fast food chicken a lot of people like the food here but it is just not for me read more

The thing that makes this Chick-fil-A unique is Pic! Genuinely he provides the best service I've received at a restaurant, for months Pic has gone out of his way whether it's dine in or drive thru to be extremely helpful and cheerful at the same time, he makes coming to this restaurant genuinely more enjoyable! Food is mostly good too. read more

I'm not sure why people think this is an excellent chicken when it's typical. The price alone is a turnoff for me, along with the ridiculous locations this company puts itself in. The parking and drive-through lines are crazy. You would think all the popularity they could afford better places to out their bog popular franchises. Not for me, maybe for others; I'll stick with my local Publix for my fried chicken and avoid the headache. Enjoy your chicken peeps; I'll let you trust me. Just Don't block the road! read more

The only reason I gave it two stars is because of the person who waited on me was very nice and helpful. This new process of sitting at the table and waiting on food is stupid my sandwich was mushy from being held in a warming bin so I would have given it zero Stars if not for the great service. Chick-fil-A don't forget your roots read more

Love everything about them. Our restaurant at 98 N and Mall hill road has the best employees! Keep up the great work!!! read more

The service is friendly and the staff is very polite. The food always comes out correct and fresh. However, the parking here and drive-through design or absolutely horrible making it a huge inconvenience to get in and out of this location often times. This is the reason I pass it up. read more

How stupid that you have to sit at a table to place an order. Dumbest thing I've ever heard of in a fast food restaurant. Then when I got the food, the chicken minis were sondrynand the nuggets no bi then a dinner. Two didn't even have chicken in then read more

what a joke! They DON'T take orders at the counter; you must sit at a table (assuming u can find an empty one) and t=wait for them to come visit and take your order - even if the order is to-go! Only way to reasonably order from here is to use the app. Saw many young kids behind the counter doing nothing - what the heck? Shut it down! read more

Went to Chick-fil-.A ordered a deluxe meal for 11.82. Waffle fries one second away from being cold.. was not about to go back into that mad house..so I ate my sandwich and drank the lemonade..nothing to brag about...received my credit card statement and was charged an extra 28.13... I guess the kid that was working, forgot to close out my order.before taking another..bad business Chick-fil-A.... And IF I should decide to patronize this establishment again...I will be using CASH..suggesting you do the same:( read more

I'm a new person to this fast food chain. It's so close to where I live I thought we would check it out if you get there around 4 pm. Otherwise...mayhem. The drive thru (only option during PITA Covid) was fine as well as the check out. However, their chicken strips or whatever leave a lot to be desired. Neither me or my Mom cared for them. Bland and TINY. Kinda dry and we only had to drive like 2 minutes to get home. I can't speak for anything else on their menu but I love Culver's chicken strips as at least they have a bit of seasoning, are super moist on the inside and large for little more in price. Guess we will drive to Plant City for any chicken strip/plank/finger fix because I'm not going to revisit this chain. Or I'll make my own. I can't believe how massively busy their drive up is (next to a mall and busy intersection) it's nuts. We took a pass 2 times attempting to try this particular one due to massive traffic jams. I must be missing something they have that I haven't experienced. It isn't the chicken strips, for sure. Don't like their soggy waffle fries either, blech. And that too is such a stingy amount. Have at it the rest of you, I'll be one less car in your way, lol read more

Line inside was spilling into the main dining area, even blocking the mobile order section, but it moved in a timely manner. Our order was correct and everything was great but a member of our party of three had to save us a seat while we were still in line in order to have a spot. Because of the amount of people it was really loud and chaotic in there. The tables are also pretty close to each other. Maybe the one inside the mall is a better choice for some. read more

I was so disappointed with this location. Every one inside was so rude . We were not greeted when we entered. There was no explanation of the new ordering system. When we finally were brought our food the manager that brought it to the table was short tempered. She did not say anything to us. When I told her thank you I was met with silence. The entire atmosphere was awful . read more

This is one of the best CFAs I've been to. Pretty easy to get to despite it being outside of a mall and on a busy street. In fact, every time I've been here it's been busy but the line moves pretty quickly and the clerks are always friendly. I want to know why ALL fast food chains can't operate this way! Last time I was here I either won or was given a coupon for free chicken biscuit. I gave it to the cashier when I placed my order this time and instead of getting a free biscuit I got $2.19 off my order of a #8 combo. I'm not sure if they only do chicken biscuits in the morning or if you can get either a biscuit or a discount but either way I'm fine with it. Anyway, like all other CFAs, this one will bring your order to you. That's always convenient. I hate that they ask your name. Isn't it enough to have the colored plastic marker thing? As for the food, well it's always on point. Today I had the club grilled sandwich which is the most expensive combo. I'm glad I got that discount because I don't think it's quite worth $8. The spicy chicken is also pretty good. Though I find fast food "spicy" to be rather mild. The waffle fries are awesome. read more

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Stupid me I go back, they always miss something in my order and when I call customer service they don't do anything. You waste your time typing the information online. read more

The poor drive thru management of customers contributed to the poor rating. As of recently, they've been screwing up orders and running out some menu items. They have a huge volume of cars coming in, but they don't have a practical solution for it. I won't be eating here again, extremely frustrating. read more

Went to Chick-filet for the first time. Miranda was fantastic as our wait staff. Everything was great. Service, food, followup, all other staff all great. Will definitely go again. read more

This was the worst Chick-fil-A I have ever been too. Not only was my food cold, when it wasn't prepared now I asked the staff gave me a hard time, talked back, refused to fix it, grabbed my food, then gave me a hard time about asking for a refund. Their employees do not show the normal amazing customer service. They were not friendly and I was appalled with the treatment I received. The manager just sat there as this young employee continued to be rude to me. I never complain about Chick-fil-A, but I felt like a total Karen, abs I shouldn't have. I just wanted the food and the quality I have come to love and expect from Chick-fil-A. I do not recommend this location at all read more

Nothing beats chick fil a unless you are my mother. Just kidding! Anyways, the service here is always exquisite. As I drive to a chik fil a I always think "dang that line is big", but as soon as I realize the cars are still moving 5 mph I start to feel motivated as these workers are moving faster than lightning hitting a tree from Pluto. It's time for me to order and the fake smile puts me into a mood to ask for 2 number 8s with them dope waffle fries. I don't substitute the potato because I ain't no ho. Ho's are used on the farm. Anyways, I get my order and get out of that mess and go home and eat it all until I have elevated into another dimension. This dimension gives you powers. You become a cow that can walk and protest eat more chikin for the entirety of the experience. Chik fil a for like. Also can I get some of that Polynesian sauce? Haha read more

We have loved Chick Fil a until recently . We have become quite dissapointed in the quality anymore.First, the lettuce used in our favorite Cobb salad is filled with hard,pulpy lettuce, not enough just good leafy lettuce. The chicken strips( only available in Buffalo flavor, too spicy & very small! We are going less & less. read more