Absolutely the best Steak 'n Shake we have ever eaten anywhere. Driving back home from Orlando to Tampa the traffic was as always horrendous. To take a break we saw the road sign and turned in and as it is easy on and off the Interstate. Fresh burgers (though their announcing every order with that fact gets annoying when ready). You order at the kiosk which means accurate orders and then they call your name. Our burgers had nice crispy edges and made exactly as requested. Fries and Shakes were perfect with a Banana and Vanilla flavor that was perfect. It was clean and a great experience and kudos to the owners of this location as the Manager on duty, to the food and cleanliness was the best experience at a Steak n Shake anywhere. read more

I give them 5 stars. We had a bad experience there before Covid.We waited an hour for our food. This was our first time back. We are amazed at the improvement. read more

The girl taking me and my friends order at 11pm, 8/4/26 was very snappy, impatient and flat out rude. The bun was stale and the fries came unsalted!!! Matter of fact they didn't even give us ketchup. Normally I wouldnt call someone out like this but I dont want anyone to have such a bad experience as me. Take appropriate measures to insure this doesn't happen in the future. I'm never coming back to this place. read more

Went through the drive-thru. Service was quick, no issues on getting the food or milkshake. Standard service.

For an inexpensive fast food restaurant, the quality of this shake really impressed me. Restaurant was also clean and staff were friendly enough. read more

Steak ’n Shake - For an inexpensive fast food restaurant, I'm impressed at the quality I got here. Will return. - Fast Food Near Me - Lakeland, Florida

Been forever since we were here. Changed a lot. Pretty much a quick service now and you even place you own order through a screen. Burgers were still tasty but the whole feel of this place is gone. Used to be old school soda shop feel. Now it feels empty. The staff were trying and did wait on us some but they were more for keeping tables clean. Still love the burgers but not the inside anymore. read more

Steak ’n Shake - Fast Food Near Me - Lakeland, Florida

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So weird fact about me is that in 2010-2011 lived in Lakeland for a while and this was the very first Steak 'n Shake I ever came to. So it's super random that I ended up here again 15 years later. The service was friendly, the place was clean but the food was hit and miss. The shakes were of course a big hit. The burgers were ok, the chilly was for the bin as it was like vomit or the other thing. read more

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Reviewed on 4/30/24 It was my first visit to a S n S, there very few people in the restaurant when I arrived, so I was a little surprised why it took so long to get my order... Fries were good, hot, and crisp, my double cheeseburger had a pretty food flavor, but the bun seemed a little hard, which took some points from the burger, I had no complaints with the vanilla shake that I also ordered... I'll try another location in the future... read more

We got 2 shakes, they tasted and looked amazing. Shane was awesome, and really friendly. Would come back again.

The shift manager (Michelle) was very snappy with my wife as she handed my wife the wrong order 2 different times. We were there 10 minutes as the cook had 5 sandwiches made just sitting next to the grille the whole time. The shift manager finally came out and looked at our mobile order on my wife's phone and then pointed to the ones that have been sitting out unwrapped for so long. When asking for something fresh, she got even more irritated and then said she will make sure it's refunded. Refused to give a refund slip or anything . read more

I miss the personal touch of wait staff and cashiers. But this is a kiosk ordering system and you pick up your order when it's ready. The pick up station is next to the drink machines, so you fill your drink when you get your cup. The burgers and fries were good. We got them just the way we ordered them. They came up quickly, too. We tipped 10%. The inside is clean, the music is pleasant, and the restrooms were fine. It's just not the same. read more

Steak ’n Shake - Clean restroom - Fast Food Near Me - Lakeland, Florida

If you value your time I would suggest eating somewhere else. This experience has been painful. After asking where my food is after 35 minutes I was told they were short staffed and it would be a few more minutes. When I questioned "Really?" I was told they could refund my money with really zero cares given. One and done for this location for us. Too bad because the food was good but the service was that bad. read more

I've been coming here for almost 20 years. This place has been a bookmark in our life. Every year my wife goes on a business trip and every year I bring the kids here. I have a whole photo album year after year showing their growth at S'n'S. The food is affordable. They used to have great 'kits' for kids. Cardboard cars to build, paper hats, place mats to write on. This year was the last year we have been. The table service is gone. The kids' kits are gone. The kids are teens now, so it doesn't matter to us. The straw that broke me was the QR codes for the drinks. I don't do that. The food is still solid and affordable, but literally everything else I appreciated about the company is gone. The CEO stripped the culture and fun out of the company only to make them lose less money. I won't participate anymore. read more

Wanted to leave but forced to stay. We sat in the drive through line for 25 minutes before we got up to the intercom. And once we were there we waited for several more minutes before anyone came on. And once they did they stopped listening to our order halfway through and disappeared for a little while. They were rude when they got back and all I ordered was one meal. I never write reviews for places but had to because the service here is horrendous. Also they set up a new coned off barrier with plastic chains zip tied to it so we couldn't even leave the drive through line if we wanted to. I feel like we were being held hostage because their service is so slow they had to set that up so people wouldn't be able to leave. read more

Steak ’n Shake - No escape - Fast Food Near Me - Lakeland, Florida

This was probably the best experience I've ever had at a fast food restaurant, they were very helpful. Accommodated my dietary restrictions, and was timely and knowledgeable. Everyone was very nice! Great experience! read more

The trash they tried to serve us. Smh! What happened to this place? We are definitely starting to think that they aren't serving real meat.. read more

Fast food? Definitely not fast. Ordered a medium fry and a milkshake. There was barely a drive thru line and the restaurant had 2 families that ordered before us. We got the milkshake after 10 minutes, but waited 25 MINUTES before the fries came out. Nobody came out to check on us, by the time we finished our milkshake, we still waited another 5 minutes for our fries. The employees seemed more concerned with the drive thru and when we were given our food there was no mention of the wait time, any apology, or any compensation given. For dinnertime on a weekday, at a well-staffed establishment, I would expect better. read more

waited an hour for 3 meals and they got them completely wrong and the ones that came out were ice cold

BEEF TALLOW got to love it. No more seed oils and always a quick and reliable experience.

This place is a joke ! Hands down worst steak n Shake I've been to in my life .. Management and customer service wise, they might as well shut this place down !! read more

they were it was want to ask a question and they kept being rude. I also heard them talking about women and they were all white employees.

I came with my family and got dinner. AC is broke I can't imagine working here! Food was decent but some real soggy cheese fries ! Our Table Server was very kind and seriously good, SHE NEEDS A RAISE!!! read more

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The. Slowest. Place. Ever. There were tons of employees in the back but only two people actually working. We waited forever for someone to come to the don't answer take our order, and when someone finally came to help us she had a horrible attitude. We should have looked at the reviews before stopping here. The food tasted normal for Steak n Shake but was a mess. They also only gave one out of 4 of us ice in our drinks. read more

Steak ’n Shake - Yum. - Fast Food Near Me - Lakeland, Florida

We had burgers, onion rings and milkshakes for lunch. All of it tasted as it should. The restaurant was clean. One of the workers (I didn't get his name) was really on top of things. He greeted everyone who came in, helped us to place our order, and was constantly on the move asking customers how things are and keeping everything wiped up and clean. We were satisfied with our lunch. read more

How many epic fails can one location have??? Here we go. This locationil is FILTHY. Windows are so dirty it is hard to see in or out them. Tables, booths and walls were desperately needing cleaning witj food residue, grimy kid hand prints, and just dirty. There is no care taken in this location whatsoever. Anyway, servers are gone so you are forced to order at a kiosk. Then seriously it asks you to tip. Tip who? Me? The order taker? Me the order picker up? What a farce. Anyway, they got rid of the chicken tenders and most other menu items. Only burgers. We ordered burgers and shakes. No more glass shake cups. Only much smaller paper cups now, and they skimp on the mix ins. I even paid extra for more butterfinger and oreos. Never could tell. I also paid for honey mustard sauce. 60 cents and guess what? Not on our tray. My son asked the lady at pickup to give it to him with the receipt. Nope. She all but accused us of taking it off the tray. She was less than nice or fiendly bShe sent him to the cook area who sent him to a manager to get it. We have to run around because of their mistake. It felt like the condiments were locked up. Grrr. Clearly they are penny pinching here but they should have apologized for forgetting it and just handed it to him, instead of passing him around for a cup of mustard. I can now see why their stores are closing by the dozens. This chain which was once good - has spiraled into the garbage can. Every fun part of dining here for kids, paper hats, paper cars and coloring are gone too. Someone should call the health department and report them. If the front of house is grossly filthy, imagine what the cooking and prep area looks like. There is no one wiping tables off in between diners. They clearly have no concept of cleaning or disinfecting. Just completely gross and filthy. We stopped here while dropping my son at school, but I would never return again. The manager should be replaced read more

I've given this place PLENTY of chances to deal with their issues but I'm done. First, their app has a twenty minute lag. So your ASAP order slotted for 12p pickup won't even be received by them until 12:20 then they put it in line so your 10min order is over 40min. That's bad enough but when you go into the restaurant and show proof of your order and payment, they refuse to fill the order. Second, they NEVER get pickup or delivery orders, especially delivery, correct. I'm always shorted food and it's never made as ordered. Third, they refuse to deal with 3rd party delivery issues, when they are the ones that take the money, not the 3rd party. Had Doordash immediately credit Steak n Shake for the driver bringing Panda Express, not my Steak n Shake. Steak n Shake has ignored both myself and Doordash. Just had to do a chargeback to get my money back. read more

This place has really gone down hill since moving to the kiosk system. The dinning room was filthy, I had to go behind the drink station to find a cleaning spray just to clean a table table because every available table was nasty. I should have taken that as a sign and left then. Food came quickly but it was cold, it was like they had the food sitting in the back waiting. It was not fresh at all. I got a fountain drink and didn't drink it because it tasted like the machines for the soda and tea haven't been clean. The floor is so nasty it's sticky. I use to love coming here and now, I won't be back. It's really disappointing. read more

no soda. no milkshakes. no chili. no cheese. no noodles. just close at that point truthfully so people don't waste their time stopping

They cook their beef and throw it in a greasy pan with other patties because they are too lazy to cook to order. That's why your burger thru drive thru is old and nasty. Avoid this location as they don't care sadly. read more

Burgers is about the only thing good here. They have the best burgers anywhere compared to all the Fast Food or Diner Places. The Milshakes are awful and have a very bad odor to them. As for ordering, they make you use a Kiosk (which I don't mind using), but they ask for a tip when you get ready to pay. Thays not cool. You NEVER leave Tip when there iss NO Service. These people Make about $15 per hour as it is. And if you don't leave a tip, what are they doing to your food. Corporate needs to get rid of the Tip part of the Kiosk or Go Bankrupt. read more

Flattened burgers gross coleslaw rude order taker fries were cold floppy and salt less forgot our darn cookies! Cheap though $13 kids pop tasted like chemically syrup but the kid liked her Mac I hate leaving one-star reviews. I'd rather not leave a review at all. But here we are. This is one Steak 'N Shake location that we will not return to. It was a Saturday afternoon, and we just went through drive through. There was one car in front of us. I'm not going to complain about the wait because Steak 'N Shake is always slow. It just is. So what's the deal? Let's take a look. 1. The cashier was rude. It was a hassle for her to take our order and a hassle for her to hand over our food. How about a smile? At least a fake one? 2. The burgers were squished. Like, it looked like someone literally squashed them flat... and they were on top of the rest of the food in the bag so I know they didn't get mashed by the other food. 3. The fries were so nasty! They were so cold and wrinkly and floppy. The limited time these things spent in a fryer was a distant memory. 5. Nothing had any flavor! How about a little pinch of salt? 6. The Kid got a tiny soda pop with the kids meal but it was undrinkable. It tasted like straight up chemicals and syrup. Soda is chemically anyway at the best of times, but this was just toxic. Any good points? Sure, a couple. 1. It was cheap! $13 for the three of us. 2. Kid like the mac and cheese. We won't be back. I can say no more. That's all I've got. read more

Steak ’n Shake - Squashed burger. Look! It's even got poke holes in it. - Fast Food Near Me - Lakeland, Florida

First I waited for about 10 mins at the speaker. I ordered a kids meal with a Dr pepper and a kids Cotton candy shake, a number 5 with a sprite, a number 6 with a sprite, I wanted chili cheese fries with those and was told that they don't make them anymore. I then ordered a cup of chili to make my own. I finished my order by adding in a Reese's chocolate shake and a cotton candy shake. I was told that my total was 36 and change. I was surprised that it was such a great price for everything I ordered. Waited about 15 mins to get my order only to have everything shoved at me. I received everything but my order which was the number 5. Then the girl lied and said that she repeated the order back to me although she clearly did not. She did not close my shake correctly and it spilled all over my clothes and car. She made me feel like a liar then she had me pay for a whole other meal but at this point I did not need a drink anymore and proceeded to order a 4 dollar meal of the single burger equivalent of what I ordered (the garlic burger. They were mad that I had to order it at the window and threw it together and added extra extra sauce and it was so messy that I had to park and walk in to get it remade. I spent over $40 just to be treated like garbage. I was not rude I didn't even raise my voice. I even offered to pay for my burger, park, and walk into the restaurant as to not hold up the line. They threw my fries into the bag even the box was broken. I can't believe the lack of customer service I received. I will be taking my business else where. Thanks for nothing. P.S The attached picture is blurry because my phone is now sticky because the shake fell on it too. read more

Steak ’n Shake - They threw my fries in it even broke the box. - Fast Food Near Me - Lakeland, Florida

No waitress anymore so have to order by kiosk. The machine said takes cash & credit so put in order. Then the card was denied. Tried another card & still denied. Staff member came up & said those kiosks says cash & credit but really does not accept credit Said the only kiosks that work are the ones that say credit only. Had to cancel order & go to another kiosk & put order in all over again. Then you have to go pick up your own order at the counter. Absolutely no service. The condiment cups that you put ketcup in are so tiny you can dip just a couple fries in them. Had to go back and get some more. Food okay but not great. Will never go back again. Steak and Shake has made it to my never ever again list. read more

If I could give this place 0 stars I would. For drive thru the lines are always long and idk what it is with this place but they cannot take your damn order right, literally was in the line for an hour they couldn't get my simple order right!! I had to explain it to them like 5 times not to mention the burger was cold like?? Why serve a cold burger?! I had enough at that and even before I pulled up to the window I had him read me back my order and he didn't even have it right what I told him I wanted save your money and time don't come here read more

Worst fast food experience ever. Everything we ordered is itemized on the receipt, yet we were missing 2 paid sides, cookie dough shake had only 5 cookie dough pieces. Both burgers were not only the wrong burgers, but when we asked to get the correct food, they took the wrong ones they had given us and dumped a ton of butter on one and all frozen condiments on the other. So yeah, ice cold burger. Nice. read more

Drive through. 4:30 pm on a Friday afternoon. I'm headed to Orlando for the weekend and I need protein for lunch. I've not eaten all day. I pull in, and there's a line nearly half way around the building. No Bueno. When it's finally my turn, I order a #17, which is a triple stack. Only tomato and Pickle, extra extra pickles. And a diet coke. The food is fine, the fries are cold, but no worries, I don't eat them any way, but the Diet? It isn't. it's their lame attempt at a "cherry" coke. Sorry folks who got the wrong soda. I know I was disappointed too. read more

Steak ’n Shake - Sometimes there is a wait at the drive thru - Fast Food Near Me - Lakeland, Florida

I made an online order and when i arrived i waited 30 minutes only to get asked if i had been helped, when i was asked if i had been help i explained that i ordered online and my food had been sitting up where the drive through food sits, so then i get home to open my food to my milkshake being warmer than my cheese burger, every item i had purchased was colder than leftovers in the fridge from the night before, terrible read more

Don't know why but today Steak & Shake is horrible ... I was finished with my meal before my husband got his burger (they brought wrong order twice) nod neither of us got our shakes until after HIS meal arrived. My shake was milk, no spoon needed straw wouldn't stand up. Spoke to mgr didn't help much except did get hubby's burger. Couple at next table didn't get their order until after my husband insisted the waiter take care of them and then both their orders were wrong. They didn't dare send back they were too hungry. I'd wait for the marquee to say "new mgmt" before hitting north Florida Ave S & S. read more

Steak ’n Shake - Steak 'n Shake - Fast Food Near Me - Lakeland, Florida

As I'm sitting here waiting for my grandkids to get their food from the kiosk I'm watching a worker a black older lady lick her fingers as she's eating food talking to a guest. How disgusting. This day and age you can't do things like that. She should be ashamed of herself. We definitely will never be back. After this I don't even think we'll stick to our South Florida steak and shakes. read more

Customer service is ok, but the workers standing out back using foul language while customers ordered in the drive thru is horrible. Pretty sure that's weed they are smoking. Also it's Steak N steak today cause they have no shakes... how does that even happen at a place that has shakes in the name? ‍ read more