They are not open despite the website saying they are. Cars are driving through and the automated message comes on when you pull up, but the doors are locked. read more

The worst mcDonald's I've ever been to. 25 mins in line at the speaker while the lazy employees did literally nothing. This place is a soup sandwich. They need to shut it down it's literally that bad. Used to go here semi-often now they literally cannot help but fuck something up everytime I've tried to go by. This is the exact reason Mcdonalds will go out of business. Shit food with long wait times for the same price as a sit down restaurant. This franchise really needs to be shut down by corporate. read more

Waited over 20 plus minutes in drive thru for a tea and cheeseburger, on a mobile order. Ugh!!

I ordered a vanilla milk shake and thought it was all good, but after pulling away and down the road found out the ass hats there put some soft serve ice cream in a cup and topped it with whip cream. What a dumb ass! read more

My Husband bought me a Biscuit from the McDonalds on 58 like he's been doin 3 times a week... We'll I don't know what they done to the biscuit dough they make or useing because it's DRY AS CRAP... And This is not the fist time... Myself and others are done with it all.. you were told that they fall apart over and over and I'm tired of it.. I have to use a bowl just to eat your biscuits read more

Ordered ahead with the app. One burger and large fries. Still had to pull forward to wait on my order. What's the point of ordering ahead? I watched 5 vehicles behind me order and get their food ahead of me. read more

This is an update review from a late Summer visit. I have probably popped into this store heading out of town three to four times. Each visit has been 2.5, however it's been service not food that been negative. Parking area had debris. The location with traffic makes it almost impossible to make a left turn. Staff was not at the register to order. When they took there time to do so it was meh. McDonalds desperately wants you to use self checkout which I refuse to use. Anyone see the report on the amount of fecal matter tested on the screens? Google it. Shakes and fries tasty which gets them to a two. Will not return. read more

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Cashier taking our order was polite but manager was rude. Walked out of the store as tge manager refused to honor the 20% off $12 purchase app deal for our order. I wouod like to talk to your district manager for this store. Thank you. read more

I never write reviews but this is the worst McDonald's hands down. You're going to wait 30/45 min for a simple meal. And the workers are extremely rude will not be back to this location. read more

Employees completely ignore Uber Eats and Door dashers. Employees were belligerent and manager incompetent. Shut it down and restaff. Worst service ever. Rude staff! read more

This is the worse McDonald's I have EVER been too! They are unprofessionally dressed, shirts rolled up to show exposed stomachs, pants down to their knees, hair unkept and down not even tied up or in a bun. Long nails which carry bacteria. Their sods machines are extremely gross. The dispensers have grey/black slimy goop coming from them. The restaurant always smells horrible, there's never hand sanitizer in the machines. They're extremely rude, calling us liars to our face because we had asked if sauce was in the bag for our nuggets. They said yes, there wasn't any. So I waited and asked again for sauce. They only heard one flavor so I asked for the other. Then the young lady says "****you have a whole bag of sauces how much do you need?!" Remind you I only had like 8 in my bag now for about 40+ nuggets. They also accused us of lying because they never gave us our 3rd kids drink! The burgers are raw half the time! We've waited in line for 40 minutes then an additional 10 min at speaker to have someone cut in front of us and then when we got to the window she said one word "THERE YA GO" read more

Went here this morning to get my son a sausage biscuit, what he actually got was a nasty case of food poisoning. He has been throwing up since about 9am. When I went back to inform the staff my sinuses were assaulted by the pure and nasty stench that came from inside this location. This location should be shut down before someone else gets sick!!!! I rate this location negative 5 stars! read more

i never leave reviews but this was probably thee worst McDonald's I've been to in my Life & I had to warn y'all! When we pulled in the lot, the line was completely wrapped around the building so we decided to get off, hoping it'd be quicker. we were SO totally wrong. it took 27 minutes... TWENTY... SEVEN... literally almost half an hour just to get 2 of their 5$ MealDeals. nothing extra added, nothing crazy.. & others inside were equally frustrated as we al ALL were waiting the same amount of time. literally the whole front area was crowded with a mob of angry ppl. Not to mention these workers had attitudes, were being super rude to everyone, had 0 sense of urgency, & moved like turtles. I asked a lady if I could at least get my drink cup while I waited.. the way she dragged herself, slouched, depressing look on her face & not a single word said. Like why work in customer service if you're this type of person.?? Smfh. In the end, after 30 minutes of waiting in their dirty restaurant with flies everywhere, they still forgot our sauce & the burgers looked like a mess. 0/10 experience, we should have just went to a sit down restaurant that was clean & actually had a sense of customer service. McDonald's, DO BETTER. read more

I wish there was something that you could give less than one star. The McDonald's in Suffolk on Holland Road is absolutely terrible. The employees have the worst attitude and the food is never hot. If it is you waited 45 minutes to an hour for it. That's not even Start talking about the McDonald's on Main Street in Suffolk which the employees come to work and slippers and bonnets and couldn't care less whether your order is right or wronghands , hands-down will never go to either location ever again disgusting . went to the location on Holland Road tonight. No cars at all in the drive-through employees talking on the headset about each other and customers food cold as fuck and all I got was two apple pies and some fries. read more

This place is horrible. It needs to be shut down. The service is so slow most the time, when you get your food it's not worth the wait. When you get your food it luke warm or room temperature. Now you don't get what you ordered. I ordered a bacon double cheeseburger. The wrapper was right but the sandwich was completely wrong. Tried calling to speak to a supervisor, the phone just ranged and ranged. Called back and then line was suddenly busy. So if you're craving this place, don't drive off till you check the contents of your bag, check what's in the wrapper. Everyone else in line can wait. It might mess up their wait time, but make sure you get what you paid for. Otherwise prepare to be disappointed. read more

Stopped here for a quick bathroom break and have to say that the bathroom needed some serious help. Not clean at all. Yes, like all McDonald's, this one has a wifi network. It was super slow. I'd recommend continuing onwards. read more

McDonald's - McDonald's in Suffolk - Burgers Near Me - Suffolk, Virginia

I'd give it NEGATIVE ten stars if I could. Went inside to eat and the inside was FILTHY. Every single table was visibly dirty. Decided to mobile order/curbside pickup instead because we were hungry. Took 25 minutes to get food curbside and half of it was wrong. Nugget sauces busted in the bottom of the bag. Went in and took 15 more minutes to get correct food. Never did get the right drinks. Left only to find out the half that wasn't wrong was cold or had HAIR in it. The McChickens were literally frozen in the middle. Threw away 75% of the food. Complete waste of my time and money. And we are eating chips for lunch because F this McD's. read more

These idiots. Three separate occasions I paid for a double quarter pounder and received a single quarter pounder. Who are they hiring? It's not that hard to take orders. read more

Poor service, poor quality, frequent sub par experience. If it wasn't one of the only late night options I would not go. read more

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Every time we order here drive thru or pickup they get items wrong or miss stuff. Today I sat for 30 minutes for a mobile order I made in advance while they ignored mine and another persons pickup to focus exclusively on the drive thru. The lobby is closed and all the employees do when you bring it up is shrug. When we called the response on the phone was " we know we commin." No empathy no apologies not even proper English.This would be a zero star location if I could rate it that low. read more

This establishment is horrible! I had to wait over 30 minutes for my family's order. We came at about 1:30 pm and had a simple order. Nothing extra or confusing. These girls argued with eachother about who's turn it was to bring food to the drive-thru customers. The boy at the cash register struggled with no help. Our food was burned to a crisp and inedible. I was so pissed by the end of this ordeal that I just had to get out of there. Maybe it was an off day but this was ridiculous! read more

Every other reviewer is correct. This is one of the absolute slowest services I have ever seen at a McDonald's. I was standing next to one person waiting for two regular hamburgers, and he said he had waiting for over 15 minutes for his to go order. Another lady closer to the counter was a bit more vocal to the counter people on her order taking over 10 minutes. My to go order didn't take 10 minutes, but it still took a significantly longer time to be ready than it should have. read more

I drive school bus stop at McDonald's most of the time with the teams, but this has to be the best McDonald's I ever stopped at , the people here are so sweet got our food so fast with a big smile, really made all the team day . thank you so much read more

Stopped here early on Saturday. Me n the fam were on our way to go camping so we had the trailer and couldn't fit through the drive through. Went to the door (that was closed)and the guy working inside saw I wasn't able to do the drive through. He gestured "one sec" and the girl came and opened the door for me. May have only been 6-7 min early that they opened but the point is they were helping me out. And everyone in there was really nice. Thanks for letting me in a little early!! read more

This place doesn't deserve more than half a star, but sadly that's not an option, lady at the window rolled her eyes at me when she got my order wrong, then still proceeded to get upset when she got it wrong a second time, also had her back to me for about 15 minutes before finally looking and seeing what I needed. Terrible place and terrible employee read more

Not the best that McD's can do...I ordered a double quarter combo meal and when I got it the bottom pattie was a little pink but the top pattie was seared on the outside but raw end to end and fries cold,bad thing is I didn't notice this before I had left and got home..needless to say it's rough when you have to recook your fast ready to eat meal,so not to poisoned from the raw meat,called them and they said bring it back and they will fix it.. .yeah right 20 minute drive to have to wait on food again,not happening so recook it I did....my thought is they should have at least gave me a credit for the next time if I make it a next time. read more

Stopped here for a quick snack on our way to Charlotte. This place needs to be clean and more organized. Bathrooms are not clean either.

McDonald's is at it again. I ordered 2 large sweet teas and 2 coffee's. At the drive through and I have to ask for a drink carrier. They say, we don't have any. So I get out of my car because normally they keep a stack in the lobby for visitors. Of course, there is a stack of drink carriers. They were too lazy to walk to the lobby to get a carrier for the drive through. Customer service is terrible at this location. 9:53am June 6, 2019... read more

I have to agree with most of the other reviews. This is one of the slowest McDonald's I have ever been to. I have also had my orders given to me incorrect more than correct when going through the drive thru. They updated the inside this past year which looks nicer with the sitting areas and fireplace but the place still lacks cleanliness. Customer service can definitely use improvement. read more

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Really slow! 2pm and line outside isn't moving. Multiple employees out back smoking. Now another employee is walking across the parking lot eating French fries. Bad bad bad. Who owns this place? read more

Absolute chaos. Stopped for a bathroom break, placed our order for a quick snack, and then... Waited for 20 minutes. They had the drive through backed up and orders were taken inside, but nothing being served. When we got our order, the fries were cold, the chicken sandwich cold and hard. How? It made no sense. The bathroom was filthy! By the way, Hardee's is across the street. This was a miserable experience. read more

went in there around 8pm. i ordered my food on the screen around 8:04pm and it took them till about 8:30 to come to the register and log my order into the system and take my money while i was clearly standing there for a while. then even after my order was placed i waited another 20 mins after people who came in before me were getting their food, so i walked to the counter and asked just for them to tell me it's not in the system so they just looked at my receipt and bagged my items yet still forgot the main item i ordered ‍ i just walked out without it because of frustration but they don't have their shit together at all. took from 8:04-8:45 to get a 6 piece meal and still not the frappe that i payed for read more

Let's see and all of you please prove me wrong; have you been there for one value meal and have to pull forward because fries aren't ready? Or sit at the window and know one comes and tell you why you are sitting there longer than a minute? This place depending on what shift you go has major attitude and lack customer service it's like you are penalized for bothering them like how dare you order something and expect it in a timely manner or have someone come and speak to you it'll be longer than 2 minutes read more

I stopped at this McDonald's quite often because it's on my way to work every morning. I'm constantly astonished by how often a particular machine is broke that makes something that I want. How often they are out of things. And particularly this morning they are moving like molasses and I have somewhere I need to be. read more

Every time we visit this location there's an issue. Ice cream/Mc flurry machine is down, associates forget to include items in our order, the wait time is excessive, ect. I've learned to just go to the location on the other part of town instead. Tonight, they were out of chicken strips, out of happy meal toys, forgot to give the happy meal drink AND the drive threw wait was SO long that we had to park and go inside instead. I think it's time to change over employees. There's a reason why the Mc Donald's a few miles away runs smoother and more efficient than this one. read more

Stopped in with my youngest daughter and 5 grand babies. We decided to eat in. The girls fixed our meals and brought them out to the us and served the kids at their own high top table. The kids loved it so much the yelled "Thank You!" So sweet!! read more

This location has a double drive thru which apparently confuses the employees. The girl at the first window was chatting with a friend and didn't tell us our total as she took our card for payment. Luckily we looked at the receipt before pulling up to the next window, because she charged us for the order behind us. She had to call a manager over to void the payment and charge us for our order. It's been 4 days since both charges appeared on our bank statement, but the credit hasn't. Pay attention and follow your company procedures and this won't happen a again. read more

Super nice for McDonalds. Appears newly remodeled. Has a self order kiosk which I think rocks because I can browse menu as long as I like. Also can pay at the kiosk. They brought our food and checked on us. Great mcdonalds experience. read more

Lived here for over 6 years now and figured this place would eventually get better...WRONG! It's hit or miss between receiving a wrong order, rude service, and longer wait times than most fast food places, this one gets it wrong every time. Only good thing is that it's right off of 58 and now they've expanded the drive thru to two lanes but the service is still really slow and half the time, wrong... read more

FIrst review ever to not even get one star . Slow service and the inexperienced girl taking our order says unsweetened tea cost more than sweet tea really you got to be shitting me ! I was mistaken this app won't allow you to post a review without a star rating so you get one star but not cause you earned it by default of this apps programming read more