I will only give this restaurant 2 stars because it was newer and clean. My issue is that when I ordered 2 breakfast sandwiches that were listed at $2.50 each on the kiosk, they listed at that price until it came to the pay screen. At that point it showed them $2.50 crossed out and $3.00 each as the total. When I asked a person named Robin that I was told was one of the owners, she told me that it was a system wide glitch and that I should go by the prices listed on the menu, meaning the monitors behind the counter. When I suggested that the should then turn off the kiosks as to not give false pricing. She smirked and said "oh - you think so! " as she dismissedly walked away. First- a glitch doesn't cross out a price at the end and insert another. Second- why would it be correct on the monitor behind the counter. read more

McDonald's - Kiosk - Fast Food Near Me - Southington, Connecticut

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Store open 24 Hours but refuse to take any orders after midnight. I think they should change their hours

They always get the order wrong and don't even know their own menu. Terrible service as well.

Drive thru, latino woman was rude. Received wrong order. shorted food Approx. 1:30pm. Sunday June 29th. This is a great Mcdonalds with a horrible worker at the drive thru. read more

We entered the store on Tuesday night, and ended up not receiving our order until Wednesday. We were very hungry boys, and this very rude Latina lady would not put the fries in the bag and give my friend his McFlurry he was yearning for. After we finally got her to provide one for us as we payed for, she told us that it had been there the whole time even though it had not. Nice ambiance and fellow McDonald enthusiasts there that sadly had to share the foul experience that this lady provided. With that said, this place barely earns 1 star. I wouldn't be surprised if they were gooning in my sandwhich back there with how long it took. read more

Surprisingly, a decent McDonald's. Nice staff and well made food. Overpriced and bad for your health, but overall a nice McDonalds

It's a McDonalds, so you know what to expect. This particular location has been here for well over 50 years, but obviously remodeled several times. We recently moved back to the area and have been here for lunch a few times during the week and I'm always impressed by the cleanliness and friendly staff. They bring the food directly to my table and always ask if I need anything else. I've walked out of this location on more than one occasion thinking, "that was a pleasant McDonald's experience" read more

If they can get an order correctly that may help. Got back into town and it's 1240am, not many choices so order through my app. Ordered 2 triple cheeseburgers, and a quarter pounder with cheese. Got home and had 1 triple cheeseburger and 2 small hamburgers. How hard can it be to read and place items in a bag. Obviously beyond the scope of the night shift and it's not due to a busy night. I was the only one there and one other car drove through. Check your bags before you leave. lol read more

they never pick up their phone I called about seven times at different times and they never picked up and second the employeea were rude and unhelpful the previous night I had a mobile order but couldn't pick it up since they closed early for maintenance and so I tried canceling it but couldn't since it said the order was in preparation and so my money was paid but I didn't get the order and when I went the next day the employee was rude and told me to call the company but it said to call the restraunt and then they don't pick up read more

Placed a breakfast order at 10:20 AM. Received confirmation email. Drove to the location to pick it up, went to the drive-through and told them my order number and they told me to pull up. When I pulled up to the window they told me it was after 1030 so they never made my order. Absolutely ridiculous. Update: they still charged me for the orders. I had to dispute the charge. read more

McDonald's southington at 10 pm is the worst ever. The fries were so hard they were so old and disgusting... When I tried to call them back they did not answer and my crispy chicken sandwich has no mayo no lettuce or tomatoes it's just a old piece of chicken and when I called and tried to complain there is no number. But better believe if they were eating this crap they would make them nice and hot. read more

Go here with my mom when I can, sometimes they can be rude when asking for a switch for a drink to a frappe in the nugget meal or sound miserable at their job read more

This has been my go to , the food is always fresh & hot. But this morning in the middle of my breakfast sandwich there was a long black hair ( I'm a natural blonde) I am absolutely disgusted I'm sick to my stomach Never again read more

The food was ok but we ordered 2 fries and they only put 1 fries on and they didnt even come...they had one job...i spent money on thos fries. read more

very rude. I was told to make sure to order entire meal at speaker because I asked employee to add a apple pie to my order. not good customer service . read more

This is by far the filthiest McDonald's I have ever been. Bathrooms were disgusting! Beverage station was full of ice, soda, napkins and flies. Food all over the floor, tables, Garbage was overflowing. Slow service. Play area is gross, probably has never been cleaned. read more

McDonald's - Filthy - Fast Food Near Me - Southington, Connecticut

I came here on the way to a campground. As soon as I came in there was a long line. Someone was arguing with the manager about a messed order The workers were lazy and slow. read more

They won't honor a coupon on their app. Manager was arguing with me through the drive through.

This place deserves no stars. The workers are very rude and there attitude is obnoxious. I came here to order my sons happy meal and my cheeseburger. The cheeseburger buns so hard and stale. Went to go tell them and they tried to charge me for another one saying nothing they can do. Also the cashier in the first window is awful. Her attitude makes me loose my appetite. read more

Never, never, never, never again. I've been coming here faithfully and after the service I received tonight was crazy. I went through 3 different burgers, and still ended up with a burger a didn't want. My app wasn't working and because he didn't know English well he didn't wanna help fix the problem at all. Instead of getting the manager, he gave me an attitude. I never go out my way to leave a bad review but I'm over the rudeness. read more

The workers at this McDonald's are incoherent and rude. My friends and I placed three separate mobile orders for food which were confirmed through the McDonald's app and email. We went through the drive through one time and were told that none of the mobile orders went through and that we needed to go through the drive through again. We waited in line for another 20 minutes for the drive through only to be told that only one order had been processed. We were told that there was an issue with the store's computer and that the other two orders would not go through after the two people had already been charged money on their credit cards. We asked for help getting refunds, and the workers did not know how to request refunds on the app. In this situation, the workers should have just given us our food but they let us leave without getting anything even though we were charged money. I will never return to this location and these workers should know what they are doing. read more

For a McD's, this place is poor. It is bad. It is horrible. Corporate better look into this and revoke the franchise. The buns were stale, the cookies were stale, order was wrong, and bathroom was not in working order. Fries were cold AND under-cooked. Do not eat here. Go across the street. (We were driving through on our way to NH.) read more

This place is slow and a teeny bit of carmel for my sundae. they didnt even mix our McFlurrys. Just threw them together and passed it out the window. I don't see they care about what they are doing. read more

McDonald's - Park & wait for your ice cream - Fast Food Near Me - Southington, Connecticut

I made a stop here on Friday night I ordered a fish sandwich and medium fries it cost me close to nine dollars the fish sandwich was gross the McDonald's fries were saturated and bad grease... it wasn't an hour later I vomited projectile vomited everything came up I got food poisoning it was the worst McDonald's I ever been to I will never return !!! I called for the manager got a voicemail left my name and number never got a return call poor poor management this place is disgusting and gross i would prefer to starve before i ever return!!! read more

So this is a new one. Pulled into McDonalds today, my dad decides to go inside because he thinks it's faster that way. I know how drive thrus work so that didn't match my assessment. What I wasn't prepared for was how long it'd take or how many other customers would get their orders. It took well over 20 minutes to get the order. The order was four items: a 6 piece nugget, McDouble, Sausage Biscuit, and Bacon Egg and Cheese. A total of fifteen customers got their orders before we did. When we finally did, we were offered the bag with a curt 'sorry about the wait' where the employee then turned her back on us. The food itself? The oil for the nuggets is old and needed changed. The burger was warm, but not close to hot. The service remains the problem at McDonalds and I can no longer say it's better in the daytime. read more

So, I went here earlier and bought a Buttermilk Crispy Chicken burger and they forgot the chicken in it. Who forgets chicken in a burger?? Probably won't go here anymore. Chick- Fil-A has better service and burgers. read more

3/27/18 Ordered two milkshakes. Pulled in behind two girls either high or drunk at cashier. Waited 10 minutes while cashier joked around with these two, taking selfies and exchanging info. Finally two pull up almost hit bldg. Cashier doesn't apologize. I pay for the shakes. Pull up for order. Watch two ahead of me ignore the person handing them food. Wait another ten minutes. Honk my horn. Spanish girl gets out of the car calling me a bitch. Speaks in Spanish to the worker referring to me as a gringo. Tells me to honk again so I do. Finally pull up to the window we can hear the Spanish employees saying don't give them anything. So the Spanish lady then says no milkshakes the machine is not working. Try to call and get owner info of franchise. Get switched to fax. Nice business. read more

Bathroom was disgusting. No running water in bathroom and toilet had feces stuck in the toilet. Should be shut down until water situation is fixed as it is a violation of DOH-- coming from someone in the industry. read more

What on earth are they thinking having the woman who is taking the orders in the drive-through? Hard to understand her, rude, told me that shamrock shakes don't come out until the summer. I don't know what else to say other than get a competent person to take the order, and get it correctly. read more

This McDonalds is poorly run. I often visit for late night snack if I get out of work late night. HUGE lines and it feels like the staff on duty is lost and learning the position. Also I always double check my order cause it's always wrong. Sadly this is the only one open so late so not many options. I give two starts for being open 24 hours. With that said they need new staff or a better trainer for these kids. Also most underrated item at McDonalds is the Hi-C orange soft drink. Trust me on this. Amazing. read more

It is not a 4 star restaurant. It is however a 4 star McDonald's. Food came out hot and fast, friendly service. Pretty clean. read more

McDonald's - a tray of fried chicken and french fries - Fast Food Near Me - Southington, Connecticut

Stopped in for takeout on the road and to use the restroom. An employee walked out of the restroom in front of a line of customers without washing her hands. Gross. Saw her using gloves while we were waiting for our food but still.... hand washing is a must. Especially handling other people's food. read more

I stop off at queen street on my way to NY all the time and have on three separate occasions made the mistake of buying food from here. Each time I became sick. The latest time was the worst. I was on my way to an engagement party with my family and because of how sick this food made me, I spent most of the time throwing up in the bathroom. That was definitely the last straw, and I'm never eating here again. read more

First visit, standard McDonald's experience. Second visit (tonight), INEXCUSABLE! I've worked in the fast food industry a few years ago so I'm one to be sympathetic for simple mistakes. This particular employee needs to be fired! First window, placed our order with no difficulty. Second window, she reads out an order and asks if it's correct. My fiance says "negative" when she slams the window in his face. She then proceeds to play with the helium balloons next to her counter - with encouragement from her co-workers! By the time someone gave her a bag of food, she finally came back to the window and tried to give us the wrong order - again! She replied, "you said yes." Excuse me? "Negative" is more than one syllable! We were born here and have been speaking English since birth! As an ESL teacher, I can assure you, we don't mumble. She then repeats the SAME wrong order we've been telling her no to. It's as if we are talking to a brick wall. She asks for the receipt, which we give her. And yet, with it printed in clear black and white, she is STILL confused. My fiance begins to raise his voice and enunciate the correct order AGAIN! Despite she now has the receipt right in front of her! After sitting there for 7 minutes, what I presume to be the manager comes over, glances at the receipt and tells the employee, "the bag is right here. What are you doing?" She hands us the bag but forgets to give us the drink. After asking for the receipt and the drink, we now have the correct order - after 15 minutes! Miss helium-loving-idiot, you have now lost my business, my fiance's business, our friend's business, and co-workers business. As one worker to another, stop playing with the balloons, gossiping with coworkers, PAY ATTENTION and DO YOUR JOB! You do not deserve $15/hr, nor 15 minutes of my time. read more

Don't bother they don't have a dollar/value menu. Considering burger King and Wendy's are both right down the street I will be skipping mcd

Typical McDonald's. No surprises here. Crew is pretty much on the ball. Breakfast is usually the best time to visit, quickest at those hours. Love their two-for Mcmuffin deals. read more

I was surprised when I came in to eat how great and update this place looks compared to others until I ordered and had to repeat myself 3X and still get a messed up order McDonald's employees are insane to think they will get paid 15$ hours and hour now or ever just to screw up my burger SMH read more

Food is average if you want anything hot you have to ask for it to be made fresh or it'll be cold. Playscape is disgusting and no napkins so if you have kids don't bring them here. Only got a couple of napkins on tray when getting food. read more

So far, never had a bad experience here, I don't like this food, but if forced, I will get the small BBQ grilled chicken wrap. It is filling and they are not stingy. I also had a $1.00 side salad, which I would order again. read more

So I'm only writing this review because I felt so bad for the 3 people working at 12:30 a.m. The drive through was painfully slow, and they seemed very flustered once I finally arrived at the second window. Looking at the other reviews, it seems like their 24-hour service is poor. The few people working tonight definitely needed more help. I'm hoping that their management improves because they have a great location, and the drive through workers were very nice and polite. read more