What is the point of using the kiosk and entering your order for table delivery, when they call your name (not number). I specifically ordered for here and table delivery. I had to grab my own food, in a to-go back. Pointless. Apparently they do what they want to do. read more

McDonald's - Order - Burgers Near Me - Southaven, Mississippi

Custom service was crappy girl had a attitude. Fries soggy. Burger cold . Suppose to have large order got large fries not large drinks . Price steadily going up food still the same but nastier and cold . Manger sucks to . Horrible experience . read more

McDonald's - This a large not eaten out of lol but price sky rocket - Burgers Near Me - Southaven, Mississippi

Took 40 minutes to get my food. Completely forgot the coffees and had horrible in person service. I got yelp literally to leave a bad review on this place read more

Had me wait 15 minutes this morning for my hashbrown...that's fine and all, but why was it cold? And I can tell my sausage burritos were just sitting there during that time because they were soggy and cold too... cmon man, why yall always messing up orders? Why can't yall hire somebody who will actually take a little bit of pride in their work? None of you deserve anything more than minimum wage. What a terrible location, I will never come back. read more

Worst location ever- left and didn't receive food. What a waste of space - workers just all yelled at each other

I went through the drive through and Service was terrible, rude staff, my order was all messed up, I ordered a 10 piece with sweet and sour a fry and a sweet tea and 2 hot and spicy's large fry and large sweet tea I also asked for extra sweet and sour, I got two things of sweet and sour and one tangy bbq, the tea was unsweetened, I didn't get straws, and the large fry was basically a medium. McDonald's on pepperchase Dr in Southaven do better. Until yall do I'm not ordering from yall again for a while. read more

Wish I saw their yelp before coming here. Over 30 minutes waiting on a curbside order. Tried calling and the line goes to voicemail but the inbox is full. Went in the side door they kept unlocked for employees and all they said is I couldn't be inside. I explained my situation and they gave a half hearted apology. read more

Getting tired of employees constantly arguing back and forth with me when at the end of the day, you all aren't striving for better customer service. When I order a large fry I expect to see fries above the red tint of the McDonald's fry carton. But not to my surprise I get a medium fry inside a large fry container. read more

McDonald's - Just tired of this mess. - Burgers Near Me - Southaven, Mississippi

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You almost always receive rude service and cold food. Most of the time you have a long wait for that cold food that tastes atleast 2-3 days old. Your order is often incorrect and or they are out of several items. They actually ran out of both biscuits and Coke one morning pretty recently at the Southaven location on Pepperchase when I went there! I had to get a McGriddle and a Sprite that they put tons if ice in instead of what I ordered on the AP and went there for that was a Bacon Egg and Cheese Biscuit and a Coke with light ice that I was hoping to receive when I got there!! Of course due to me placing my order on the AP ahead of time and it being paid for already I was told I couldn't even receive my money back for the order because they didn't have a way to do that. That is why I had to settle for the McGriddle and Sprite, it was either that or have to just lose my money!! My family and I use to frequent this McDonalds pretty often, but now we all just pass the one that is on Church road that is less than a half a mile from our houses just to go all the way to another location that are all no less than 5 miles away hoping to receive the items we have most of the time already paid for on the AP, but we have learned not to use the AP anymore without asking what they're out of before we place an order on there. I've seen several Health Dept Code violations at this location as well!! I managed food establishments for almost 20 years so I know what the food safety standards are! The people working in the Kitchen should have their hair pulled up, should be in a hair net or a hat, they should be wearing gloves at all times when handling any of the food that is not completely covered, they should not handle money then directly handling any food items with bare hands especially not after handling money and not washing their hands first before handling food as well all areas with any food items should be clean and sanitized at all times! I noticed several of those violations on more than one occasion. Employees with extremely long hair not pulled back at all. One employee actually handled the money with gloves on then took the gloves off to handle the food, another one never took the gloves off after handling the money and just turned around grabbing the items out of the holding window with the heat lamp over the food. That is primarily why we don't care to ever go to this location again. I also asked for my order to be cancelled when I did see those violations happen. I do completely understand that McDonald's employs mostly younger kids and it is their first job, but that doesn't excuse them to not be trained properly and demand it be done correctly!! They need to be taught and instructed correctly or they will one not know what to do and they will just do as they feel like doing with handling food the food as well as treating their customers as horribly as they do!!! The price of the food has become outrageously high, but the quality of both the food and service you receive at most of the McDonalds locations now has gone outrageously down!! I'd rather spend more time and money to go to a grocery store to buy the items I want, cook my own food that I know will be hot, correct, and safe to eat!! McDonald's is just a waste of time and money now!! read more

Took 10 minutes to order had to wait 10 more to get the food and the order was missing items.

Had a hard day at work and stopped here late because I was hungry. Ordered a Big Mac meal with no lettuce because I hate freaking lettuce. Get home, Pattie's way over cooked and the bun was hard as a brick and guess what they couldn't get right. Yap it had lettuce on it. And these young punks want $15 ph. At least the drink was right!! Oh I had to fix the drink so of course it was right. I will NEVER stop here again but I'm sure no one in that store will give two $hits about that read more

Terrible staff, lazy, bad attitudes, nasty food. Young kids with zero idea of how to treat people.

worst store ever. manager is rude and annoying. Store closes hours before they are supposed too. found multiple hairs in my food. i've seen rats in the store. poop on the floor. they don't even care about hygiene here. works just stand around and stare at you like NPCs. -0/5. don't EVER go here. read more

Worst experience I've had recently at a McDonald's. Was there over 10 minutes without our food. People who ordered after us and ordered more food than us got their food BEFORE us. read more

Very poorly operated McDonald's. Mistakenly stopped without checking rating. Low rating is very accurate. Slow, slow service.

This location was clean. But that's all the food I've got! One entry a table was crowded with employees on break while a sizable line formed at the counter. Though there were very few orders at the drive thru and counter my order took a long time to receive. To their credit, the order was accurate. Service was acceptable but definitely below average for the McD brand. I know it's not fine dining but even grading on a deep curve I would be worried if managing this store. read more

McDonald's - cars parked in front of a mcdonald's - Burgers Near Me - Southaven, Mississippi

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Missing food, missing drinks, and the shamrock shakes looked disgusting. Forgot the kid's milk, fries, and sauces. Definitely don't recommend this place read more

McDonald's - Poorly mixed shamrock shake - Burgers Near Me - Southaven, Mississippi

30 mins in the drive just for two sandwiches and drinks. Gotta do better, seriously. It's fast food.

Arrived at 10:21. Waited 6 minutes for someone to return to the register, despite there being 7 people on the line or in drive thru. At 10:27, the cashier tells us breakfast is over. Doesn't McDonald's serve until 11am? If there was even a manager present, there was no leadership or accountability at all in the kitchen. read more

Only place on my way to Tunica that I could or thought I could grab and go 5 days and they couldn't get my order correct Either no utensils, no butter no syrup And they want to make 15.00 an hour?? read more

Not even worth the one star. First understand that you're eating at a McDonald's, then lower your standards by about 80%. The only positive note I can give this location is that at the worst possible point in death via starvation, these people MIGHT be able to keep you alive.. but don't go through drive through. They will ask you to pull forward to buy time to prepare your meal, then forget about you. You'll sit there for 30 minutes, attempt to complain about it to a manager who will likely send one of her employees to deal with the situation, and you'll be forced to accept "my bad" as an apology for you're cold horribly served food. Just.. don't waste your time. read more

The hours posted on their clearly say they open at 5am on Saturday. We were there at 6:45. All the doors were locked. Our only option was drive-thru. We simply left and went to Waffle House across the street as god t good food and excellent service. read more

WOW! Where to start...loud mouth manger, non stop yelling at the workers and customers. The debit/credit card machine had hair, crumbs and dust all over it. My husband and I ordered 2 Big Mac Meals and a 10 piece mcnugget. First, it took 10+ minutes to get our order. The burgers were cold, so cold the cheese was still cold, and not much bigger than a half dollar. The Nuggets were cooked in old grease. We asked a cashier for our money back, she took our receipt and came back a few minutes later with 2 more Big Macs..and no refund. No "I'm sorry." Just a "come back again." To which I replied, "Nope! NEVER AGAIN!" It's late, we've been traveling for 10 hours, so we succumbed to the new Big Macs. Never stop here! read more

Pretty darn good for fast food. The manager was very helpful and staff was friendly. And the remodel looked great.

Ordered a 1/4 w cheese no onion and fries, my 1/4 W cheese + a lot of onion was cold and had a very coarse hair in it. The fries were cold but no hair so that's a plus! read more

My chicken was as hard as a brick, and I didnt realize it until after I got in the interstate to head south. they do NOT answer phone calls, wasted my time and money. went the hungry, and stayed hungry. read more

This store was closed tonight at 10pm because the manager "didn't have employees". This is a 24 hours business. It could really strive with the right initiative and care. read more

I wouldn't even give this place one star. Worst fast food restaurant EVER. Do not come here. My husband and I have been here a couple times and each time was absolutely TERRIBLE!!!!!!!!!! Needs to be shut down asap. read more

I like McDonald's and thought this one would be convenient for me because it's around the corner from my home . But this McDonald's is very slow and unfriendly . The fries are always cold and ice cream machine is always broken down for clean up after 4pm I hate to even give this place 1 star read more

(Public announcement) The drive thru is NOT open 24 hrs. False advertisement. Closed 4:00 am - 5:00am. Really opened 23 hr.

I know is a McDonald's, but this place is low even for their standards. Order is 9/10 always wrong, the most unfriendly and rude staff ever and always slow to help customers. read more

Terrible customer service. The manager stood with the workers and talked to the workers as I was the only person in the lobby with no one in the drive through. The Quarter Pounder bun was not toasted and the burgers were dried out. We threw it in the trash and went to Subway across the road. I'm active duty military with 24 years of service and I have visited 50 countries and lived overseas for 12 years. I recommend if you plan on being discriminated against, go to a foreign country because they are nicer to white people in the Middle East. This s--t hole needs a negative star. read more

Food is always thrown together. They almost always it the order wrong. Make SURE you check your bag before you pull away.

So I figured I would give this location a second chance for a lunch order instead of a breakfast order. Spent 35 minutes waiting in the drive through line. Sat at the window waiting on my order for my family and myself and waited another 10 minutes. Also the man that was working the window handing out food. Can we just say he reminded me of a psychopath. He just stood there with the window closed staring down at me and my mother n law not saying a word for like 15 minutes. Pretty damn creepy if you ask me. New manager. Guess he is having issues with employees. How they think they deserve $15 an hour when it takes so long to complete orders beats me. read more